#361 Personal Health Records: Patients Know Best Story with Mohammad Al-Ubaydli - How It Got Commissioned
The Business of Healthcare Podcast with Tara Humphrey
Release Date: 01/21/2026
#363 Same Day Access: The Tower Hamlets Story with Selvaseelan Selvarajah – How It Got Commissioned
The Business of Healthcare Podcast with Tara Humphrey
In the third episode of the 'How It Got Commissioned' series, Tara is joined by Dr Selvaseelan Selvarajah to explore how the Same Day Access service was commissioned and developed in Tower Hamlets. Selvaseelan shares the real story behind designing a service from scratch to address one of the biggest pressures in primary care: same day access. Together, they unpack how collaboration between PCNs, commissioners, and local GPs led to a model that works for patients, practices, and the wider system. This conversation goes beyond theory, offering practical insight into...
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#362 Delivering Digital Health: The SleepStation Story with Alison Gardiner - How It Got Commissioned
The Business of Healthcare Podcast with Tara Humphrey
In this episode of The Business of Healthcare Podcast – How It Got Commissioned, Tara is joined by Alison Gardiner, Founder of Born Digital Health and Co-Founder & CEO of Sleepstation, a digital health service focused on improving sleep at scale across the NHS. Alison shares the real story behind how Sleepstation was commissioned, scaled, and sustained through major system change, offering practical insight into what commissioners look for, how digital services succeed at scale, and why understanding budgets and context is critical. This episode is about: How Sleepstation...
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#361 Personal Health Records: Patients Know Best Story with Mohammad Al-Ubaydli - How It Got Commissioned
The Business of Healthcare Podcast with Tara Humphrey
In this episode of The Business of Healthcare Podcast – How It Got Commissioned, we speak with Dr Mohammad Al-Ubaydli, CEO and Founder of Patients Know Best, about the commissioning and rollout of personal health records in Northwest London. Mohammad shares insights on the unique challenges of the tender process, the importance of patient consent, and navigating negotiations with key stakeholders. We also explore the role of G-Cloud as a procurement framework and the lessons learned from rapid growth and deployment in the healthcare sector, highlighting how innovation and...
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#360 The Importance of Context
The Business of Healthcare Podcast with Tara Humphrey
In this episode of The Business of Healthcare Podcast, Tara explores the importance of understanding the context in which we work, and why context shapes how people think, act, and respond to change. Drawing on personal experience in leadership and consultancy, Tara reflects on why taking time to understand different perspectives has been central to her work for over a decade. She explains how policy, system-level decisions, organisational pressures, and personal experiences all influence behaviour, and why ignoring this context can make collaboration harder than it needs to be. ...
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#359 Starting 2026 When You’ve Had a Hard Year
The Business of Healthcare Podcast with Tara Humphrey
In this first episode of 2026, Tara opens the year with a very different kind of conversation, and marks the launch of The Business of Healthcare Podcast on YouTube. This episode is for anyone who isn’t entering the new year with “New Year, New Me” energy, particularly those who have experienced loss, uncertainty, or significant change. Tara shares her own reflections and the tools that are helping her move into 2026 with steadiness, self compassion, and intention, rather than pressure or productivity goals. This is a personal episode, focused less on work and more on...
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#358 How can we create change with Professor Partha Karr
The Business of Healthcare Podcast with Tara Humphrey
This November, in recognition of Diabetes Awareness Month, we are resharing a series of important episodes that explore the realities, challenges, and innovations surrounding diabetes care and management. This week’s reshared episode features Partha Kar, Consultant in Diabetes and Endocrinology, among many other roles. Partha shares what inspired him to work in diabetes and reflects on an important question: how can we create change? This month carries a particularly deep meaning for us all at THC, as we remember Tahlia, daughter of our host Tara, who tragically passed away. Tahlia lived...
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#357 How DigiBeat is Transforming Type 1 Diabetes Care Maddie Julian
The Business of Healthcare Podcast with Tara Humphrey
This November, in recognition of Diabetes Awareness Month, we are resharing a series of important episodes that explore the realities, challenges, and innovations surrounding diabetes care and management. This week’s episode features Maddie Julian, CEO and Co-founder of DigiBete, an NHS-approved, patient-centred video platform and app created to support and empower children, young people, and families living with diabetes. Maddie shares how DigiBete is helping raise awareness and improve access to resources for those affected by type 1 diabetes. This month carries a particularly deep meaning...
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#356 You Never Switch Off: Life with Type 1 Diabetes with Chris Bright
The Business of Healthcare Podcast with Tara Humphrey
This November, in recognition of Diabetes Awareness Month, we are resharing a series of important episodes that explore the realities, challenges, and innovations surrounding diabetes care and management. This week’s reshared episode features Chris Bright, a passionate advocate who is reshaping the narrative around diabetes. Chris highlights the importance of education and awareness, and discusses how collaboration between healthcare providers and organisations can lead to stronger support for families facing similar challenges. This month carries a particularly deep meaning for us all at...
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#355 The Business of Eye Care: Challenges and Opportunities in Primary Care with Dharmesh Patel
The Business of Healthcare Podcast with Tara Humphrey
Dharmesh Patel, Chief Executive of Primary Eyecare Services, joins Tara to explore how optometry can transform the future of primary care. As the NHS shifts more services into the community, Dharmesh explains how local opticians can become a frontline defense, easing hospital pressure while improving access to essential eye care. Dharmesh shares his perspective on the financial, ethical, and structural challenges facing the sector, from underfunded NHS sight tests to the need for stronger collaboration within primary care networks. Takeaways: The NHS 10 year plan and what it means for...
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#354 A Masterclass in Product Development with Melissa Lato
The Business of Healthcare Podcast with Tara Humphrey
In this episode, Melissa Lato, Product Director at X-on Health, a leading provider of healthcare communication solutions, shares her inspiring journey from the finance sector to the forefront of healthcare innovation. From mentoring at hackathons to leading X-on Health’s transformation into an intelligent care navigation system, Melissa discusses how AI technologies are reshaping patient engagement and redefining the healthcare experience. Melissa and Tara explore the art of product development, drawing on lessons from launching groundbreaking products such as the first over-the-counter...
info_outlineIn this episode of The Business of Healthcare Podcast – How It Got Commissioned, we speak with Dr Mohammad Al-Ubaydli, CEO and Founder of Patients Know Best, about the commissioning and rollout of personal health records in Northwest London.
Mohammad shares insights on the unique challenges of the tender process, the importance of patient consent, and navigating negotiations with key stakeholders.
We also explore the role of G-Cloud as a procurement framework and the lessons learned from rapid growth and deployment in the healthcare sector, highlighting how innovation and collaboration drive meaningful change in healthcar
In this episode, we explore:
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How a chance conversation led to a region-wide commissioning opportunity
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What the G-Cloud framework is, and why it can be a commissioning “superpower”
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The importance of price transparency
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The challenges of rapid growth, scale, and cash flow after winning a contract
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Common mistakes founders make, and what Mohammad would do differently
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Why understanding context and organisational culture matters as much as the contract itself
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Mohammad’s top advice for leaders trying to get services commissioned outside traditional routes
This conversation offers honest reflections, practical insights, and valuable lessons for anyone working in healthcare innovation, commissioning, primary care leadership, or system transformation.
Visit the Patients Know Best Website here or connect with Mohammad Al-Ubaydli directly here.