265: ENCORE: Inside the Mind of an FBI Negotiator: Chris Voss
Release Date: 04/08/2025
The Business of Meetings
We are excited to welcome Lil Roberts, the Founder of Xendoo, as our guest today. Lil is an exceptional entrepreneur with a sharp instinct for people and the confidence to speak the truth. She has served as President of the South Florida chapter of Entrepreneurs Organization (EO) and recently published a book called Small Business Defined: The Ultimate Guide for Small Business Owners. Stay tuned to hear about her inspiring journey and learn how Xendoo makes accounting easier for small business owners. Connect with Eric Rozenberg Connect with Lil Roberts On
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Today, Eric tackles the truth about uncertainty. Many business owners and entrepreneurs find uncertainty unbearable. Eric points out that if you, as a business owner, do not learn the art of navigating uncertain times, you may need to reconsider whether it is genuinely the right industry for you. Uncertainty Feels Tougher Without a Plan A friend of Eric, living in Israel, recently made the striking observation that he finds frequent missile alerts easier to handle than the uncertainty of running a business. That is because he has prepared himself for those situations. So, when an...
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We are delighted to have Eric Moeller, the founder of Freewyld, joining us today. Known for his clear mind and sharp perspective, Eric has never been afraid to challenge the status quo of big corporations or industry transformations. Join us to hear about Eric’s impressive career journey and the bold steps he is taking to revolutionize the hospitality industry. Connect with Eric Rozenberg On Connect with Eric Moeller On
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We are thrilled to welcome Kevin Hinton as our guest today. Kevin, who has over 20 years of experience in the global meetings and travel industry, was appointed as Managing Director of Group Travel for the U.S. Travel Association last year. He joins us today to share his career trajectory and dive into the significant role he now plays within the organization. Tune in today to hear about his impressive career and learn how he is shaping the future of group travel. Connect with Eric Rozenberg On Connect with Kevin Hinton On
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We are honored to welcome the distinguished Dr. Stanley K. Ridgley, author of the recently released book DEI Exposed, as our guest today. Dr. Ridgley is a well-traveled and highly respected educator with a reputation for delivering insight with clarity and impact. In his book, he addresses one of the most widely discussed and contentious topics in our industry today, substantiating his arguments with well-researched factual evidence. Silence implies complicity, so Eric never shies away from tough conversations, especially with those who can back their ideas with proven facts. Join us to...
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We are delighted to welcome Barbara Dunn as our guest today. Barbara is one of the top legal experts in our industry and an absolute powerhouse in her field! She joins us today to share her professional journey and explore the realities of owning and running a business. Stay tuned for Barbara’s valuable insights on the legal aspects every business owner must consider to thrive in the current dynamic and competitive business landscape. Connect with Eric Rozenberg On Connect with Barbara Dunn On her
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Today, Eric dives into the importance of self-care and focusing on mental health, particularly during times of uncertainty. Stay tuned as Eric shares practical ways to remain grounded and support your well-being, even when things feel unpredictable. A Late-Night Emergency in Sardinia While organizing a sales meeting for a medical device company in Sardinia, Eric experienced a powerful reminder of why health must come first. In the early morning, as his team was wrapping up video edits for a final presentation, he found a man lying unconscious with blood coming from his head. The...
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We are delighted to have Didi Aurelia as our guest today. Didi is an educator, psychologist, speaker, and the author of 100 Days to a More Aware You. Having spoken recently at the World Economic Forum about the role of AI in supporting conscious decision-making, Didi is the ideal person for business owners and those seeking to integrate more mindful decision-making processes into their practices to consult with. Stay tuned for Didi’s thought-provoking insights on using AI to enhance awareness and support intentional choices. Bio: Didi Aurelia: Author of ‘100 Days to...
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In times of uncertainty, like we are facing now, small business owners must stay focused and be proactive. Today, Eric shares three of his tried and tested strategies for helping small business owners remain steady during times of uncertainty within the industry. Stay tuned to learn how to turn uncertainty into opportunity with three proven strategies to keep your business moving forward in unpredictable times. 1. Review Your Finances Start by examining every expense in your business, line by line. Go through all your credit card statements and monthly charges, especially those...
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Today, we are delighted to welcome Amanda Gore, an Australian powerhouse from the Speaker Hall of Fame, as our guest. Amanda is a phenomenal communicator who blends her sharp insights with humor and heart, offering fresh perspectives on joy, emotional intelligence, change, management, and leadership. Get ready to laugh and learn as Amanda shares her story and powerful insights that have inspired her audiences worldwide. Emotional Intelligence Emotional intelligence (EQ) is more important than technical skills in leadership and life. EQ helps people navigate conflict, build trust, and...
info_outlineWe are delighted and honored to welcome the legendary FBI negotiator, Chris Voss, as our guest today.
Chris was the head of the hostage negotiations at the FBI, and he significantly changed their negotiation style. He has taught at various business schools and founded the Black Swan Group. He is also an author, having written Never Split the Difference, The Full Fee Agent, and more recently, Empathy and Understanding in Business.
Join us to hear Chris’s fascinating story and to get his advice and actionable tips to implement in your life and business.
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Connect with Chris Voss
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The Black Swan Group website
Books by Chris Voss: