Join or Die: Behind the Scenes of Creative Collaboration
The Conversation Factory
Get free chapters of my book, Good Talk, and master the art of conversations big and small: Please support the podcast! 💌 : https://spoti.fi/3QzcPAW 💌 : or with : https://bit.ly/support-tcf-monthly : Check out for the full transcript and video highlights: Key Chapters 00:00 Growing Up Together: A Family Legacy 02:58 The Birth of a Documentary Idea 06:02 Navigating the Journey: Challenges and Growth 09:02 The Lens of Community: A New Perspective 12:01 Conflict and Collaboration: The Art of Working Together 14:54 The Long Haul: Commitment and Transformation 22:15 The Transformative...
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Founder-Led Sales and Building Co-founder Relationships
The Conversation Factory
Get free chapters of my book, Good Talk, and master the art of conversations big and small: Please support the podcast! 💌 : https://spoti.fi/3QzcPAW 💌 : or with : : Check out for the full transcript and video highlights. We break down: The Importance of Deep and Authentic Conversations and unpack how Natalise fosters honest and open conversations and has worked to build a company culture that reflects these values. Intentional Co-founder Relationship Building: We talk about how Natalise and her co-founder, Nathan Brown, approached building a strong relationship...
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The Inner Work of Leadership with Carole Robin, PhD
The Conversation Factory
Master the art of conversations big and small - both inside yourself and in your teams and organization. Get free chapters of my book, Good Talk: Please support the podcast! 💌 Subscribe on Spotify: 💌 iTunes: or with a monthly contribution here: or make a one-time donation here: For the full transcript, video highlights, and more show links, check out the episode page here: Every conversation - especially the hard ones - is an opportunity to learn more about yourself, to learn about another person and to learn about interpersonal dynamics - if you can set aside judgment...
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Your Brain on Beautiful Conversations with Anjan Chatterjee
The Conversation Factory
Download free chapters from Please support the podcast by or , making , or making . Check out for the full transcript and video highlights. Dr. Anjan Chatterjee is a renowned professor and the founding Director of the Penn Center for Neuroaesthetics. He's a leading expert on how our brains perceive beauty and art, and author of an engaging book on this topic: “The Aesthetic Brain: How We Evolved to Desire Beauty and Enjoy Art" In this beautiful conversation, we explore: the intersection of beauty, conversation, and the human brain how our biological evolution has...
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Changing the Political Conversation with Nick Troiano
The Conversation Factory
If you want to change the game, changing the rules and incentives of the game is a powerful approach. Few people who watch the news - or those folks who avoid watching the news! - would say the political system in the United States is going according to plan. The founding fathers, if they were alive today, would be aghast at the unbridgeable chasm that seems to have developed in our political culture, making dialogue, compromise and progress nearly impossible on some of our most pressing issues. In fact, our founding fathers warned against the rise of what they called factions in their...
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The Secrets of Motivation and Systems Change with Becca Block, PhD
The Conversation Factory
Warning - this episode uses a specific curse word - a lot. And once we started using one, we started using more of them. So…if f-bombs, sprinkled like salt are not your cup of tea, this is a good episode to skip! My guest today is Rebecca R Block, PhD, who is an expert in helping organizations build programs, services and products that equip young people to develop the confidence and skills they need to enter adulthood as thriving and adaptable lifelong learners. She has spent the last 14 years leading the design, improvement, and evaluation of educational programs and services to make them...
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How to Turn a Conversation into a Public Park
The Conversation Factory
Sometimes the bold goals we set out to achieve actually happen, and sometimes something even more amazing happens - something better than we can imagine. Usually that happens because of the people we meet along the way, the conversations we have, the unexpected connections we make that open up new doors - in a word, Serendipity. I had always wondered about what amazing, powerful and sustained conversations led to the High Line Park in New York City becoming a reality. Have you walked the High Line? Literally millions of people a year walk some of its 1.45 mile length, enjoying expansive views...
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Art that Changes the Conversation
The Conversation Factory
Art has the power to change and even lead the conversation, to spark curiosity and fuel real engagement. But what comes first in a powerful creative project? The idea and the message? The tools and the talent? Or The Funding, that can make or break it all? My guest today is , who creates art on a grand scale that goes beyond awe. He is an Artist focused on amplifying positive impact. He does that both in the process of how he creates his art, through community, and in the images it produces, finding visual metaphors that stick with people, long after they’ve seen the work. His mission...
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Leadership is Designing Moments of Impact
The Conversation Factory
Today my guests are Lisa Kay Solomon and Chris Ertel, the co-authors of the powerhouse 2014 book Moments of Impact: How to Design Strategic Conversations That Accelerate Change, which celebrates its 10th anniversary this year! I devoured this book 10 years ago and I think you might enjoy it, too! Lisa Kay Solomon is currently a Designer in Residence at the Stanford d. school, where she teaches classes such as Inventing the Future where students imagine, debate and analyze the 50-year futures of emerging tech, and works closely with the K12 community to make futures thinking a mainstay of 21c...
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The Problem with Change and the Power of Stability, Humanity and Praise with Ashley Goodall
The Conversation Factory
My guest today is Ashley Goodall, a leadership expert who has spent his career exploring large organizations from the inside, most recently as an executive at Cisco. He is the co-author of Nine Lies About Work, which was selected as the best management book of 2019 by Strategy + Business and as one of Amazon’s best business and leadership books of 2019. It is an awesome book - highly recommended. If, after listening to this conversation you want to hear more (and I think you will!), take a listen to him and his co-author, Marcus Buckingham, talking on the HBR Idea Cast about lie #5 - -...
info_outlineMy guest today is Jay Ruparel, co-founder and CEO of VOICEplug AI, a Voice-AI company empowering restaurants to leverage AI and automate food ordering using natural language voice ordering at drive-thrus, over the phone, websites, and mobile apps. VOICEplug's technology integrates with existing systems and apps, allowing customers to interact with the restaurant using natural voice commands, in multiple languages and be serviced seamlessly.
I wanted to sit down with Jay to unpack what he has learned about how conversations are structured (for computer-to-human interaction) that he brings into his CEO (human-to-human) conversations - crucial conversations, with his senior leadership team and his broader organization - does an AI-savvy conversation-aware CEO approach conversations and interactions with a different eye?
We also focused on a few questions of deep concern for our culture today: the responsible and ethical use of AI and how it might impact the future of work.
Through our conversation, it became clear that:
AI is great for:
Repetitive or highly similar and constrained tasks. Ordering fast food at a drive-in, VOICEplug’s use case, is a perfect context for AI. In these kinds of conversations, there are boundaries on the scope of the interaction and a clear set of intents and possible goals.
Jay also points out that his AI is trained on many, many different instances of people ordering food from other people. So,the voice-driven bot can get better and better at these kinds of conversations, all the time.
Humans are best for:
High-risk and high-complexity conversations with no clear comparables or no clear scope. For Jay’s conversations with key industry stakeholders, at company-all-hands, and with his leadership team, AI can give him ideas or first drafts, but ultimately, he needs to navigate nuance with his human conversational intelligence
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AI is great for:
Crunching lots of data (which is always from the past) and summarizing it.
Humans are best for:
Deciding what kind of future they want to create.
Jay points out in the opening quote that the Human mind can think, reflect, envision and CHOOSE an ideal future, creatively. AI can do a lot of that…but it can’t choose the future it wants. That is still a uniquely human strength - to dream and to choose to create that dream.
Jay dreams of a future where work is a deeper and deeper collaboration between humans and AI, where humans focus on higher-value activities while AI takes over repetitive tasks.
Jay goes on to suggest that curiosity and powerful questions are THE most critical of human skills.
When I asked Jay to share his favorite ways of designing conversations, he shared three tips:
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Take just a few minutes before a meeting to be very clear about your key one or two objectives for the conversation. In other words, start the end in mind. Another way of putting it is to take time to set an intention. You might enjoy my conversation with Leah Smart, the host of one of LinkedIn’s top podcasts, on just this idea.
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If Jay is meeting with folks he doesn’t know as well, from outside the company, like new clients or stakeholders, he’ll deliberately slow down the conversation and delay getting to the core objective. Instead, he’ll spend 20-30% of the meeting time getting to know them, talking about other things, all in service of trying to understand them as people, and their conversational style
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Jay consciously chooses some conversational areas to NOT be highly scalable or automated - he shares a story about being offered an AI tool that would send automated and personalized birthday emails to his employees. As he says
“What is the point of me having to use that as the CEO (when)…that relationship, that wishing someone on their birthday as a personalized conversation means so much to me. That's the last thing I would want to ever automate.”
Not all conversations, even ones that can seem small and inconsequential SHOULD be automated. It is possible that a real, human touch will be the ultimate in luxury in the future.
Head over to theconversationfactory.com/listen for full episode transcripts, links, show notes and more key quotes and ideas. You can also head over there and become a monthly supporter of the show for as little as $8 a month. You'll get complimentary access to exclusive workshops and resources that I only share with this circle of facilitators and leaders.
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