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324 The Younger Generation Are A Handful

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Release Date: 10/13/2024

335 Servicing Your Buyers In Japan show art 335 Servicing Your Buyers In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Enterprise killers can include Customer Service. We know that all interfaces with the customer are designed by people.  It can be on-line conversations with AI robots or in-store interactions, but the driving force behind all of these activities are the people in our employ.  The way people think and act is a product of the culture of the organisation.  That culture is the accountability of senior management.  The common success point of organisations is to have the right culture in place, that best serves the customer.  The success of senior management in making all...

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334 Those Vital Few Seconds When You Start Your Talk In Japan show art 334 Those Vital Few Seconds When You Start Your Talk In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Don’t let your speaker introduction be a disaster. Usually when we are speaking we are introduced twice.  Once at the very start by the MC when they kick off proceedings and then later just before our segment of the talk.  The MC’s role is quite simple.  It is to set the stage for the speaker, to bring something of their history, their achievements and various details that make them a credible presenter for this audience.  This can often be a problem though, depending on a few key factors. How big a risk taker are you? Are you relying on the MC to do the necessary...

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Dealing With Ambush Speaking Requests show art Dealing With Ambush Speaking Requests

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Suddenly you hear your name being called upon and you are being requested to make a few remarks.  Uh oh.  No preparation, no warning and no escape.  What do you do?  Extemporaneous speaking is one of the most difficult tasks for a presenter.  It could be during an internal meeting, a session with the big bosses in attendance or at a public venue.  One moment you are nice and comfy, sitting there in your chair, taking a mild interest in the proceedings going on around you and next you are the main event. Usually the time between your name being called and you...

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333 Real World Leadership show art 333 Real World Leadership

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Change is hard to create anywhere in the world. Getting things to change in Japan also has its own set of challenges. The typical expat leader, sent to Japan, notices some things that need changing. Usually the Japan part of the organisation is not really part of the organisation. It is sitting off to the side, like a distant moon orbiting the HQ back home. There are major differences around what is viewed as professional work. The things that are valued in Japan, like working loyally (i.e. long hours) even with low productivity, keeping quiet, not upsetting the applecart, not contributing in...

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332 Presentation Visuals show art 332 Presentation Visuals

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Last week we talked about when presenting, you need to transfer your energy to the audience.   However don’t have your energy levels at the maximum volume all the time.  That just wears an audience out and wears you out too.  Instead, you need to have some variation.  Very strong and then sometimes very soft.  And I mean drop it right down.  Remember to have that in the voice range.  Sometimes say your point in an audible whisper.   I remember when I gave a presentation in Kobe.  It was at a university summer school for...

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331 Ending Presentations Secrets show art 331 Ending Presentations Secrets

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

This is a tricky part of designing and delivering our presentations.  Think back to the last few presentations you have attended and can you remember anything from the close of their speech?  Can you remember much about the speaker? This close should be the highlight of their talk, the piece that brings it all together, their rallying cry for the main message.  If you can’t recall it, or them, then what was the point of their giving the talk in the first place?  People give talks to make an impression, to promulgate their views, to win fans and converts, to impact the...

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330 Common Sense Needed More show art 330 Common Sense Needed More

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

As the leader we have to work on the presumption that people know what they are doing. It is impossible to micro manage every single person, every moment of the day. By the way, who would want to do that anyway? The issues arise when things deviate from the track we think they are on or expect that they are on. We find that a process has been finessed, but we don’t like the change. We find that some elements have been dropped completely, but we only find this out by accident or substantially after the fact. We are not happy in either case. Why does this happen? Training can cover the basics,...

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329 Join The Buyer Conversation In Japan show art 329 Join The Buyer Conversation In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Life is busy, busy today.  Communications has sped up business to an extent unthinkable even ten years ago.  Every company is a publisher now, due to social media’s pervasiveness.  Content marketing is driving original content creation and release.  LinkedIn, Instagram and Facebook are favouring live video, so we have to become television talents.  Voice is the next big thing, so podcasting requires us to be radio personalities.  If you are in business, your personal information is out there, easily searchable and found.  We check out the buyers and they...

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328 Dealing with Questions When Presenting In Japan show art 328 Dealing with Questions When Presenting In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Having an audience interested enough in your topic to ask questions is a heartening occurrence.  Japan can be a bit tricky though because people are shy to ask questions.  Culturally the thinking is different to the West.  In most western countries we ask questions because we want to know more.  We don’t think that we are being disrespectful by implying that the speaker wasn’t clear enough, so that is why we need to ask our question.  We also never imagine we must be dumb and have to ask a question because we weren’t smart enough to get the speaker’s meaning...

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327 Build Your Team In Japan show art 327 Build Your Team In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Teams are fluid. People move or leave and new people join. Targets go up every year. The compliance and regulatory requirements become more stringent, the market pivots and bites you, currency fluctuations take you from hero to zero in short order. Head office is always annoying. There are so many aspects of business which line up against having a strong sense of team. We can’t be complacent if we have built a strong team and we have to get to work, if we are in the process of team building. Sports teams are always high profile and successful sports coaches are lauded for their ability to...

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We are on the cusp of a change amongst youth in Japan.  Those already entered into the workforce have memories of the Lehman Shock and the triple whammy of earthquake, tsunami and nuclear core meltdown and the impact this had on the job market.  They are looking for security of employ and family life, because of the fragility of both were exposed to them in September 2008 and again in March 2011.  They saw the dire straights of those who slipped into the part-time employee hell of low wages, no prospects and everything tough, tough, tough.

In 2016, only 6.9% of those in the 25-34 age group switched jobs.  The September 2016 survey by the Japan Institute For Labor Policy and Training also found nearly 90% supported lifetime employment.  This figure was only 65% in 2004.  Of those in their 20s, 55% wanted to work for the same company right through. That same number was only 34% in 2004. 

There is a generation coming behind them though who will be different again.  They were born around the time of the Sydney Olympics in 2000, have little recollection of the Lehman debacle in 2008 and except for those with close links to the Tohoku region, vaguely recall the ordeal of the 2011 earthquake, tsunami and nuclear core meltdowns.

They are going to graduate after the 2020 Tokyo Olympics.  They are going to see the part-time jobs market filled with Asian, mainly Chinese, students working their allowed 38 hours a week (more hours than the work week in France).  They are going to see driverless electric cars, Artificial Intelligence breakthroughs, the ubiquity of voice commands, bumptious robots and the Internet of Things controlling their lives.  Their demographic curve is in rapid decline, their numbers are dropping every year and will be half today’s figures by 2060. They are going to be in big demand.  The current unemployment rate of 2.8% will sink even further.  They will be free agents looking at multiple job offers and openings available to them. 

They will be the last juku or cram school generation.  University entrance requirements will collapse. Except for the absolute elite institutions, a pulse and cash will be the only entry requirements.  Tokyo is going to cap the numbers of students on campus, but the rest of the country will have no limits.  Many universities will be hungry for fees and desperate to attract students.  The Millennial’s successor generation, who some are calling Generation Z and for Japan, I am calling the “Olympics’ Generation”,  will have an entirely different perspective on education.  “Exam hell” will mainly disappear as a cultural construct for the 90%-95% who don’t aim for the elite universities.

 Mid-career hires are still an anathema for many local Japanese firms, but that is going to have to change. They simply will not be able to find staff.  What to do with women is confusing for them, as their structures are built on the old post-war model of husband works and the wife raises the kids.  That will have to disappear quite soon. 

This whole concept will have to change and they are going to have to learn to be more flexible about hours worked and leave.  When the kids get sick, the husband is still unlikely to be dropping tools and heading off to the school to pick up junior.  The working wife will need to do that and woe be tide to any firm who doesn’t cooperate, because others will and she will move on.   

Today, some domestic firms still look askance at employees having a profile on LinkedIn.  This site started as a pseudo-job board, but it has become another source of useful information available for free.  This will all add up to assisting greater job mobility.

Recruiters will be poaching people right, left and center to satisfy firms desperate to find young workers.  The wooing to move will be constant.  We have seen an aberration of Economics 101 where labour supply shortages have not yet resulted in wages growth.  That cannot last much longer.  Certainly this Olympics’ Generation will enjoy the financial benefits of powerful labour demand.

The key word for this Olympics’ Generation will be “mendokusai” (めんどくさい)or “bothersome” and anything duly defined will be resisted.  Companies are going to struggle with leading this generation.  The current Millennials may become their immediate bosses, but the cultural divide between them will be vast. 

Middle managers in Japan will be faced with the greatest challenges of any generation of Japanese leaders.  Unless they are properly trained for this onslaught, it is going to be a nightmare.  Their situation will simply outstrip the leadership answers usually tapped from OJT (On The Job Training).  There is no roadmap for this eventuality, because this is all a brave new world of leadership. 

Is anyone in Japan thinking about this?  I would say based on my discussions so far, the answer is “no”. 

You heard it hear first folks: “Winter is coming”.