354 Presenting Elicits Valuable Lessons. Capture Them.
The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Release Date: 06/08/2025
The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
We are often good talkers, but poor listeners. We have many things we want to say, share, expound and elaborate on. For this we need someone to be talking it all in. We like it when people do that for us. It soothes our ego, heightens our sense of self-worth and importance. We are sometimes not so generous ourselves though when listening to others. Here are six nightmare listeners you might run into. By the way, do any of these stereotypes sound a bit too familiar to you? The “preoccupieds” are those breathless types, racing around, multi-tasking on steroids, permanently distracted....
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Selling to companies in Japan usually means sitting in a meeting room with a single buyer or perhaps two people. There are occasions though where we may need to present to a larger number of buyers in a more formal setting. It may be a pitch to secure the business, or it may be a means of getting the buying team more easily coordinated on their side. Before we know how to present to a team, we have to analyse the people in the team. That means we need to know ahead of time, who will be in the room from their side. A team comprises multiple layers of...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
We often hear about the need for bosses to do more to engage with their teams. The boss looks at their schedule and then just checks out of that idea right then and there because it seems impossible. The employees for their part, want to get more praise and recognition from the boss, to feel valuable and valued. Bosses are often Driver type personalities who are extremely outcome and task orientated. People are there to produce, to get the numbers, to complete projects and to do it with a minimum of boss maintenance needed to be invested. The snag in all of this though is employees don’t...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Today is a good time to start reviewing and reflecting upon the presentations you have over the past few years. What have you learnt not to do and what have you learnt to keep doing? Those who don’t study their own presentations history are bound to repeat the errors of the past. Sounds reasonable doesn’t it. We are all mentally geared up for improvements over time. The only issue is that these improvements are not ordained and we have to create our own futures. Do you have a good record keeping system? When I got back to Japan in 1992 I was the...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Here is an important mantra: We don’t want a sale, we want the re-orders. That task however is getting harder and harder. Customers today are more educated, better prepared and have more alternatives than ever before. Satisfying a customer is not enough – we have to exceed their expectations and provide exceptional customer service. Customer service has only one truth – how the customer perceives the quality of the service. Forget what we think is good customer service. We have to be really clear about what is the customer’s perception of good customer...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
The New Year’s resolutions concept is ridiculous, but only because we are weak, lazy, inconsistent and lacking in discipline. Apart from those small barriers to execution of desires, the concept works a treat. The idea of a new start is not bad in itself and we can use the Gregorian calendar fantasy, to mark a change in the year where new things are possible. We learn as we go along and we add experience from year to year to hopefully make life easier. So as a presenter what would be possible? There are around 4.4 million podcasts around the world. Blogs are in the...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
351 My Boss Isn't Listening f you reading this title and thinking “this has nothing to do with my leadership”, you might want to think again. We hear this comment a lot from the participants in our training. They complain that the boss doesn’t talk to them enough because they are too busy, don’t have much interest in their ideas or do not seek their suggestions. In this modern life, none of these issues from staff should be surprising. There have been two major tectonic plate shifts in organisations over the last twenty years. One has been the compression of many organisational layers...
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350 The Rule Of Three Our financial year ended in August and we were up over 20% on the previous year’s revenue results. I should have been ebullient, chipper, sanguine, fired up for the new year, but I wasn’t. Was it because we were back to zero again, as we all faced the prospect of the new financial year? That sinking feeling of , “last year was hard and here we go again, but this time with an even higher target”. Maybe that was it, but it was hard to tell. There were three other things which were gnawing away at me, regarding incidents which...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
I was invited to an English Speech contest for Middle School students. The students must have home grown skills and are not eligible to compete if they have spent more than six months abroad, in an English speaking environment. This was pretty grand affair. The organisation running it is run by students at university, who took part in the contest themselves when they were in Middle School. Many of the graduates become business patrons and supporters as they work their way up in their business careers. It a perfect Japanese storm. Japan loves uniforms...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
The supervisor has super vision. The leader knows more. The captain makes the calls. The best and the brightest know best. The cream rises to the top. We accept that there will be leaders either our “superiors” or “the first among equals”. We put leaders up on a pedestal, we expect more from them than we expect from ourselves. We judge them, appraise them, measure them, discuss them. When you become a leader what do you find? There are rival aspirant leaders aplenty waiting in the wings to take over. They have the elbows out to shove the current leader aside and replace them....
info_outlineToday is a good time to start reviewing and reflecting upon the presentations you have over the past few years. What have you learnt not to do and what have you learnt to keep doing? Those who don’t study their own presentations history are bound to repeat the errors of the past. Sounds reasonable doesn’t it. We are all mentally geared up for improvements over time. The only issue is that these improvements are not ordained and we have to create our own futures.
Do you have a good record keeping system? When I got back to Japan in 1992 I was the Australian Consul and Trade Commissioner in Nagoya. As far as the locals were concerned, I was the Australian Ambassador to the Chubu Region. I am sure the parade of the various Ambassadors in the Tokyo Embassy never saw it that way, but that is how the locals viewed my vice-regal presence. One consequence was you were regularly asked to give long speeches. I say long because a one hour speech would be a dawdle, compared to the two hour monstrosities you were expected to fill.
I started writing down the speech number, the title, who it was for, what language was I speaking and how long was the speech. I did this because Japan loves the devil they know and you would be asked back to speak again and it is embarrassing if you don’t recall the first talk. I am now over 560 speeches on my list. Without knowing it I was compiling a body of work as a speaker. The list noted the topics I covered, which was a useful reservoir of things I could speak about if asked to venture forth a topic for the nominated speaking spot.
I would often use visuals. When I started we were back in the dark ages and were using overhead projectors (OHPs) and breakthrough innovations like colour OHPs instead of just black and white images. For photographs, we used a slide carousel and a slide projector. At some point we moved to powerpoint and life got a whole lot easier, when it came to preparing presentations. Somewhere I probably still have those OHP presentations stored away somewhere, except today you would struggle to find an overhead projector to show them with. We can much more easily store our presentation materials today, so there is no excuse about not doing that.
I keep my presentations in digital files stored by the year in which they were delivered. This is very handy because you can go back and see what you covered when you gave that talk. Some of the images may be plundered for a current presentation, if they are relevant, so it is a nice resource to draw on. You can also see how much you have grown in sophistication as a presenter, by looking at the quality of what you have been presenting. This is a step we shouldn’t miss because we are often so caught up in our everyday, we lose sense of the time progression in our presenter lives.
A more difficult task is to grab the points that are additional to the slides. These may be kept as notes on the print out of the slide deck or in a notes format for the talk. If I have notes, which these days is pretty rare, then they will be very brief. They are flags for me to expand upon when I am delivering my talk. More frequently I will print out two or four slides per page and then write on those pages. I will note some key points I want to make when we get to that slide. If I am not using slides then the notes format plays the same prompt role.
Things occur to me during a talk, which were not planned. Maybe I got a light bulb type of idea or a question exposed an answer and brought some additional information to the forefront. One thing I strongly recommend is immediately after the speech, carve out thirty minutes for quiet reflection on the talk and think about what things you would change in order to make it better next time. The tendency is to rush back to work, which usually means either meetings or catching up on email. They can wait. Don’t schedule back to back activities after the talk – give yourself a little time to think.
What I find hard to do is to store the notes hand written on the pages and the notes on the ideas which occurred to me after the talk. Paper tends to get lost and you throw it out in a bug of spring cleaning and lose it. Either take photos of the notes on your phone or scan the pages and then file them together with the electronic slide deck in the file for that year of talks. This way you never lose the inspiration and record of your thinking about this topic.
Time will pass. You will deliver talks, will get ideas both before and after. Capture them and learn from what went well and how you can improve on it for next time. You need a system and if you don’t have one today, then now is a good time to think about creating one.