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368 The Cure for Corporate Cancer: Rethinking Sales Outreach

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Release Date: 09/14/2025

368 The Cure for Corporate Cancer: Rethinking Sales Outreach show art 368 The Cure for Corporate Cancer: Rethinking Sales Outreach

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Let’s talk about sales, and why the new year always feels like a repeat performance. Greek myths rarely have happy endings. They are mostly cautionary tales, reminders of how the Gods treated humans like toys. One myth, in particular, perfectly captures the life of a salesperson: the story of Sisyphus. He was condemned to push a massive rock up a hill, only to watch it roll back down again, forever. That is exactly what we face in sales. We push that giant rock—the annual budget—up the hill every year. We grind, we hustle, we celebrate the results at year’s end, and then what happens?...

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367 How to Give Your First Major Presentation With Confidence show art 367 How to Give Your First Major Presentation With Confidence

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

At some stage in every career, the moment arrives: you’re asked to give a presentation. Early on, it may be a straightforward project update delivered to colleagues or a report shared with your manager. But as you advance, the scope expands. Suddenly you’re addressing a whole-company kickoff, an executive offsite, or even speaking on behalf of your firm or industry at a public event. That leap — from small team updates to high-stakes presentations — is steep. And so are the nerves that come with it. Why Presentations Trigger Nerves In front of colleagues, we often feel confident. But...

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366 Win the Deal: Negotiating in Japan Without Losing the Relationship (Part Two) show art 366 Win the Deal: Negotiating in Japan Without Losing the Relationship (Part Two)

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Negotiating in Japan is never just about numbers on a contract. It is about trust, credibility, and ensuring that the relationship remains intact long after the ink is dry. Unlike in Western business settings, where aggressive tactics or rapid deals are often admired, in Japan negotiations unfold slowly, with harmony and continuity as the guiding principles. The key is to combine negotiation frameworks such as BATNA (Best Alternative To a Negotiated Agreement) with cultural sensitivity. By doing so, foreign executives and domestic leaders alike can win deals without damaging vital...

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365 Win the Deal In Japan Without Losing the Relationship Part One show art 365 Win the Deal In Japan Without Losing the Relationship Part One

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Our image of negotiating tends to be highly influenced by the winner takes all model.  This is the transactional process where one side outwits the other and receives the majority of the value.  Think about your own business?  How many business partners do you have where this would apply?  For the vast majority of cases we are not after a single sale.  We are thinking about LTV – the life time value of the customer.  We are focused on the proportion of our time spent hunting for new business as opposed to farming the existing business.  Where do you think...

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364 You Can’t Win A Knife Fight With A Slide Deck show art 364 You Can’t Win A Knife Fight With A Slide Deck

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Presenting isn’t always adoration, adulation, regard and agreement.  Sometimes, we have to go into hostile territory with a message that is not welcomed, appreciated or believed.  Think meetings with the Board, the unions, shareholders, angry consumers and when you have sharp elbowed rivals in the room.  It is rare to be ambushed at a presentation in Japan and suddenly find yourself confronting a hostile version of the Mexican wave, as the assembled unwashed and disgruntled take turns to lay into you.  Usually, we know in advance this is going to get hot and...

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363 The Truth About Death by Overwork in Japan show art 363 The Truth About Death by Overwork in Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

So many sad cases of people dying here in Japan from what is called karoshi and the media constantly talks about death through overwork.  This is nonsense and the media are doing us all a disservice.  This is fake news.  The cases of physical work killing you are almost exclusively limited to situations where physical strain has induced a cardiac arrest or a cerebral incident resulting in a stroke.  In Japan, that cause of death from overwork rarely happens. The vast majority of cases of karoshi death are related to suicide by the employee.  This is a reaction to...

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362 One Pitch, No Matter How Genius, Never Works in Japan show art 362 One Pitch, No Matter How Genius, Never Works in Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Presenting to buying teams is very tricky in Japan.  Because of the convoluted decision making process here, there will be many voices involved in the final decision. What makes it even harder is that some of those key influencers may not ever be present in the meeting.  Those proposing the change have to go around to each one of them and get their chop on the piece of paper authorizing the buying decision.  In the case of Western companies, the decision tends to be taken in the meeting after everyone has had their say.  In Japan there is a lot of groundwork needed so that...

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361 Your Outfit Speaks First – Make It Say ‘Professional’ show art 361 Your Outfit Speaks First – Make It Say ‘Professional’

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

How should we dress when presenting and does it actually matter?  Yep, it matters - particularly in Japan.  Japan is a very formal country, in love with ceremony, pomp and circumstance.  Always up your formality level in dress terms in Japan, compared to how formal you think will be enough.  This was a big shock for this Aussie boy from Brisbane, who spent a good chunk of his life wearing shorts and T-shirts or blue jeans and T-shirts.  Tokyo is not Silicon Valley, where dress down is de rigueur and where suits have gone the way of the Dodo.  This is a very well...

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360 Back Your Team Or You Break Their Trust show art 360 Back Your Team Or You Break Their Trust

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

We don’t run perfect organisations stocked with perfect people, led by perfect bosses.  There are always going to be failings, inadequacies, mistakes, shortcomings and downright stupidity in play.  If we manage to keep all of these within the castle walls, then that is one level of complexity.  It is when we share these challenges with clients that we raise the temperature quite a few notches.  How do you handle cases where your people have really upset a client?  The service or product was delivered, but the client’s representative is really unhappy with one of...

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359 The Sales Trap Crippling Japanese Business show art 359 The Sales Trap Crippling Japanese Business

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

We see Japan as a modern, high tech country very advanced in so many sectors.  Sales is not one of them.  Consultative selling is very passé in the West, yet it has hardly swum ashore here as yet.  There are some cultural traits in Japan that work against sales success, such as not initiating a conversation with strangers.  This makes networking a bit tricky to say the least. We train salespeople here in Japan and the following list is made up of the most common complaints companies have about their salespeople’s failings and why they are sending them to us for...

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Let’s talk about sales, and why the new year always feels like a repeat performance.

Greek myths rarely have happy endings. They are mostly cautionary tales, reminders of how the Gods treated humans like toys. One myth, in particular, perfectly captures the life of a salesperson: the story of Sisyphus. He was condemned to push a massive rock up a hill, only to watch it roll back down again, forever. That is exactly what we face in sales.

We push that giant rock—the annual budget—up the hill every year. We grind, we hustle, we celebrate the results at year’s end, and then what happens? The rock rolls back to zero. Every January, or whenever your company decides the fiscal year begins, you stand at the bottom of the hill again, staring at the same heavy stone. And your sales manager will always say: “Don’t tell me about your last deal, tell me about your next deal.” That has been the universal sales manager mantra since the role was invented.

The tension, pressure, uncertainty, and foreboding in sales never let up. Maybe you had a great year last year. You made President’s Club, you stood on stage at the convention, you pocketed a fat bonus. Congratulations—but so what? That was then. This year is a brand-new race. Or maybe last year was a disaster. You barely scraped by, you nearly got fired, and you made little money. Tough luck—but again, so what? That was then. This year, the rock is waiting, regardless.

So, here is the real question: how are you going to roll that stone this year?

Deals are always out there. The business exists. The only question is: will it come to you? If your strategy is to sit by the phone, hoping for an email enquiry to arrive or for marketing to deliver a steady stream of leads, then you are fooling yourself. That is not sales. That is passivity. And to be blunt, that is what the losers do. Winners know they must take action, not wait for lightning to strike.

This is where Grant Cardone’s idea of the 10X Rule comes in. Grant is a sales trainer in the US, and his book has had a big influence on how we think. In our office, we even put a huge signboard on the wall: 10X Your Thoughts and Actions.Why? Because the truth is, most of us fall into the rhythm of rock rolling. We get used to small, incremental gains—classic kaizen thinking. Kaizen has its place, but let’s be honest: small steps will not vault us ahead of our rivals. They are also improving incrementally. If we want to leapfrog them, we must think exponentially.

That is the essence of 10X thinking. The mindset that got you last year’s results will not take you much further. If we want to reach a higher level, we must break out of that cycle and think ten times bigger. And then, crucially, we must act ten times bigger. Genius ideas sitting in your head, unexecuted, are worthless.

Of course, it sounds easy. For the first thirty seconds, it is easy. But then the discipline required to sustain it kicks in. And that is where most of us fall short. Sales managers have a critical role here: they need to drive this thinking every single day. That means looking at every angle of the rock-rolling exercise.

Ask yourself: who bought from us recently? What similar companies have the same needs but do not yet know us? Why are we not calling them? Are we avoiding it because we are afraid of rejection? Do we think the low success rate makes the effort not worth it? If so, we are making excuses, not sales.

Let’s flip the thinking. Imagine we had the cure for cancer. If your family or friends were suffering, would you be shy about picking up the phone to tell them? Of course not. You would feel an obligation to reach out. Well, our firms may not cure personal cancer, but they do cure corporate cancers—the inefficiencies, the gaps, the problems that drag companies down. If we do not believe that, then we should not even be in business. But if we do believe it, then there is no reason to hesitate in contacting companies who have not yet heard of us. We owe it to them to let them know we have the solution.

This is how we overcome the fear of rejection. We remember that we are not intruding; we are helping. We are bringing the cure. And if we approach sales with that conviction, the fear evaporates.

So, how do we put 10X into practice? Start with mindset, but do not stop there. Take massive action. Ten times the calls. Ten times the meetings. Ten times the follow-ups. Activity drives opportunity, and opportunity drives results. The more buyers we see, the more business we win. That is the math of sales.

Yes, the rock rolled last year. It is rolling again this year. But we do not have to repeat the same tired rhythm. Let’s ask ourselves: how can we 10X every stage of this process? From the first call, to the first meeting, to the proposal, to the close. That is how we roll the stone not just up the hill, but higher than ever before.

So, let’s do it. Let’s roll the rock 10X harder, 10X faster, and 10X higher this year.