loader from loading.io

Shopping with AI: IBM Survey Says Consumers Love It But Don't Love How Companies Use Their Data

The Debbie Nigro Show

Release Date: 02/02/2024

Haven’t Seen a Fazzino? You Should - Makes People Happy show art Haven’t Seen a Fazzino? You Should - Makes People Happy

The Debbie Nigro Show

I’ve been focusing on people who make the world a more beautiful place this week. People who through their work, their ethics, their integrity, their talent, their genius just makes it happier for the rest of us.   Charles Fazzino has been called one of the most famous pop artists in the world.   I've been a huge fan of his style of pop art since the minute I first saw it in a window decades ago in New York City. I would stand there and stare in the window amazed at every little intricate pop-up thing he thought of to make a piece come to life. Often because I was in NYC it would...

info_outline
Alvin Clayton Paints Humanity Colorfully to Take Color Out of The Picture show art Alvin Clayton Paints Humanity Colorfully to Take Color Out of The Picture

The Debbie Nigro Show

I can’t get enough of my friend Alvin Clayton. He is bursting with talent and great energy, and I think he makes the world a more beautiful place through all he does and especially through his art through which he tries to speak to people’s humanity.  Recently I felt compelled to introduce Alvin to as many people as possible who may not know about him just to be able to see the amazing art he creates. Famous people collect his stuff. People like Robert De Niro and Denzel Washington and Halle Berry just to name a few. Alvin has a fabulous restaurant in New Rochelle, NY called...

info_outline
We’re at The Beginning of The Next American Business Revolution show art We’re at The Beginning of The Next American Business Revolution

The Debbie Nigro Show

I'm All About Innovation and Innovators So I Love This Story. In his new book “Clean Economy Now: Stories from the Front Lines of an American Business Revolution" Bob Keefe the Executive Director of E2 a national nonpartisan business group of 10,000 business leaders which has been around for 25 years, describes his recent travels across the country.    He wanted to witness first-hand all the clean energy projects in motion because of the significant private sector investment and job creation that’s happened incredibly fast over the past 20 months since The Inflation Reduction...

info_outline
I’m Stuck on Following Stephanie Stuckey’s Comeback Road Trip show art I’m Stuck on Following Stephanie Stuckey’s Comeback Road Trip

The Debbie Nigro Show

Stephanie Stuckey a lawyer by trade, who spent 14 years in the Georgia House of Representatives and was also appointed along the way by the mayor of Atlanta as Atlanta’s 'Chief Resilience Officer', is sure showing how resilient she is. And how resilient her family business is!   Stephanie is now on the road herself promoting Stuckey’s Corporation - the iconic roadside stops famous for its pecan candies and souvenirs that her grandfather founded in 1937. She bought the company in 2019 for $500,000 and has been spearheading the brands big return.   It’s a big year for brand...

info_outline
7M People in U.S. Living with Alzheimer’s 2X As Many Family & Friends Are Providing Care But There's' Hope show art 7M People in U.S. Living with Alzheimer’s 2X As Many Family & Friends Are Providing Care But There's' Hope

The Debbie Nigro Show

Seven Million People Are Living with Alzheimer’s Disease in the US. 80,000 in CT alone & twice as many unpaid family members and friends are providing their care. But the money being raised is making a difference.    Nobody signs up for a brain disorder that gets worse over time. Alzheimer’s is a gradual decline in memory, thinking, behavior and social skills. These changes completely affect somebody's ability to function.    The bad news is the number of people with Alzheimer’s is increasing, but the good news is there are real advancements in treatment. These...

info_outline
At Prospector Movie Theater: Employees with Disabilities Sparkle & Transform Passions into Professions show art At Prospector Movie Theater: Employees with Disabilities Sparkle & Transform Passions into Professions

The Debbie Nigro Show

Have you heard about the AMAZING Prospector Theater in Ridgefield CT?   The Prospector Theater is a 501(c)(3) non-profit dedicated to providing competitive and inclusive employment to people with disabilities through the operation of a premium, first-run movie theater.   Employees of the Prospector, referred to as Prospects, are encouraged to sparkle, shine, and transform their passions into professions.   The Prospect Productions team creates high quality digital content for the Prospector Theater. Prospects working on the Production team learn in-demand trade...

info_outline
How To Stand Out By Going All In? Just Ask Tiffany McQuaid show art How To Stand Out By Going All In? Just Ask Tiffany McQuaid

The Debbie Nigro Show

There are surely a lot of real estate people in the country, but Tiffany McQuaid figured out a way to really stand out.  Her real estate agency in Jupiter Florida has been called the most innovative agency in the country. What makes her stand out above all others in the space? She said all her efforts have ‘caring at the core'. Tiffany does ‘little things’ in her business that bring people joy. It’s something she’s been doing since she was a little girl.  She decided to write a book about what works so well for her, to share with others Her book just out is called “The...

info_outline
Pinky Cole aka “Slutty Vegan” is a Class Act  Her Celeb Backed Restaurant Chain Has a BIG Mission show art Pinky Cole aka “Slutty Vegan” is a Class Act Her Celeb Backed Restaurant Chain Has a BIG Mission

The Debbie Nigro Show

Pinky Cole aka Slutty Vegan is WOW. There are a thousand reasons why. She’s a very innovative gal, entrepreneur, and really good human.   Pinky Cole owns and operates the celebrity backed restaurant chain ‘Slutty Vegan’ with 11 locations and counting including Atlanta, Birmingham, Baltimore, Dallas, and NY. She’s opening a new location in NYC this weekend on Bleecker Street making that 3 spots now in NY with the others in Harlem and Brooklyn.      “When you walk into Slutty Vegan, you will see yourself “, said Pinky. “It doesn't matter if you are white,...

info_outline
When a Psychic Is Thinking of You & Calls Out of The Blue show art When a Psychic Is Thinking of You & Calls Out of The Blue

The Debbie Nigro Show

I’ve had some very interesting experiences with psychics and psychic mediums throughout my life. I’m always open-minded and do believe that some on this planet can see farther than the eye can see. On more than one occasion, I’ve had a psychic contact me out of the blue for one reason or another. (vs me asking them to contact someone. LOL) I probably haven’t seen Francine Tesler in over 20 years. She’s a psychic medium and medical intuitive, best known as the psychic, for people who don't usually go to psychics. She’s been making psychic predictions since she was 6 years old....

info_outline
Kindness IS Trending  Thank Saratoga NY and THIS Guy! show art Kindness IS Trending Thank Saratoga NY and THIS Guy!

The Debbie Nigro Show

 I need to shine a light on Saratoga NY one of the kindest places in America.  That’s where the idea for a viral event that took place across the country this year called “Leap of Kindness Day’ emanated from. It was held on …you guessed it…Leap Day! I love Saratoga. Been there enough times to know I could live there.  I invited Todd Shimkus the President of The Saratoga Chamber of Commerce, and originator of the kindness idea, to join me on The Debbie Nigro Show to talk about ‘The Kindness Movement’ they started in 2016.  Leap of Kindness was such a great...

info_outline
 
More Episodes

Consumers Crave AI with Shopping But Want More Control Over How Companies Use Their Data!  

The IBM Institute for Business Value, decided to survey 20,000 consumers across 26 countries on their digital habits, their use of AI and generative AI, and their expectations for brands. So what were the results of the survey?

I invited the big IBM retail guy, Joe Dittmar, to join me to share what they found out.

 Let's just say, most consumers want to receive information, advertisements, and offerings from stores that are relevant to their specific interests, but a whole bunch say they really really want more control over how companies use their data.

 Joe Dittmar leads IBM’s Retail Industry across the company’s portfolio which includes Grocery, Department, Warehouse, Specialty, Discount, Convenience, Restaurants, and Online Retailers. 

 He shared that consumers are unsatisfied with both in-store (9% satisfaction) and online (14% satisfaction) experiences.

As a consumer I’m obviously not alone being uncomfortable with a 100 follow up marketing emails from a company I’ve bought just one pair of pants from and had to return because they didn’t fit right.

 Joe said, AI’s making an effort to tailor communication more effectively to individual preferences. He also explained that retailers are currently managing inventory conservatively, leading to less variety in stores—a strategy resulting from the need to reduce inventory post-COVID.

 The opportunity for retailers he said, is to improve customer experience by integrating online options when in-store selections are limited.

 IBM has been a longstanding participant in the retail industry, inventing the cash register and credit card in case you didn’t know that. Now they are helping iconic brands leverage AI to improve operational efficiencies.

 The survey showed that consumers are more open to adopting AI than expected, including interacting with virtual agents that can fast-track customers to human agents based on their tone and urgency. ( Wow, now I don’t feel so bad about occasionally losing it and yelling… ‘Give Me a Human!’ LOL)

Good insight by Joe and IBM! Aspiring retail talent can learn from their expertise.

 

About Joe Dittmar:  Joe is known for helping retail and consumer product clients worldwide to transform their business models and consumer-facing activities. He is a leader in implementing complex business and technology solutions that drive improved performance.In 2022, Joe was honored with IBM’s highest industry designation, Distinguished Industry Leader, for his contributions to innovation in the industry and impact on IBM’s clients throughout his career. Joe serves on various industry advisory boards including the National Retail Federation Board of Directors. He actively mentors aspiring retail talent around the world.