#236 Taking Data Complexity From Spreadsheets To Supply Chains With Pulsora
The ISO Show
One of the common pain points when calculating your carbon emissions is simply gathering the data. When collating data from different departments and suppliers, it can be easy to get overwhelmed. The struggle doesn’t stop there, as after obtaining all that data you have to find the best way to capture and display it in a way that’s useable for the necessary number crunching. Many will turn to an old favourite, spreadsheets, but these can quickly become very unwieldy and impractical if you’ve got a lot of data to process. Thankfully, there’s a lot of new tech and tools available to...
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#235 PUBLIC’s 3-Month Journey towards ISO 9001, ISO 14001 and ISO 20000-1
The ISO Show
An ISO project can typically be completed within 6 – 12 months depending on an organisations size and complexity. Anyone who’s been through the process of ISO Implementation knows that there is a lot of work involved in that time span, from coordinating teams, gathering and creating documentation to auditing your processes. Now imagine doing that for 3 ISO Standards simultaneously within 3 months! Which is exactly what today’s guest, PUBLIC, have achieved. While it’s not a timeframe we recommend, their efforts deserve to be celebrated, and displays what good project management with...
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#234 Finding The Root Cause In ISO Management
The ISO Show
Continual Improvement is at the heart of ISO Management, a large part of which is dedicated to ensuring issues don’t reoccur. This is more than just putting a plaster on it and calling it a day, it’s about finding the root cause. This not only eliminates wasted time, effort and money with firefighting repeated mistakes, but also drives meaningful improvement. Over the years, many techniques have been developed to help with finding cause. In this episode, Ian Battersby explores the need to find the root cause of issues in ISO Management and explains some key techniques for root cause...
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#233 Clyde & Co Achieves ISO 50001 - Setting the Standard for Energy Management within the Legal Sector
The ISO Show
When thinking of sectors that need effective energy management, the ones that typically come to mind include the likes of transportation and manufacturing. However, energy management is something that any business can benefit from. Such is the case with today’s feature, Clyde & Co, a global law firm who made the decision to Implement ISO 50001 energy management to tackle the largest part of their sustainability impact. In this episode, Ian Battersby is joined by Paul Barnacle, Head of Health, Safety, Security and Environment at Clyde & Co, to discuss their journey towards ISO...
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#232 Introducing BS 30480 Intervention, Prevention And Support For People Affected By Suicide
The ISO Show
The topic of suicide is all too often a discussion avoided due to its tragic and uncomfortable nature. However, the reality is that there are 6,000 deaths by suicide in the UK each year, with in excess of 727,000 deaths annually worldwide. In recent years there has been more awareness about the topic, with a range of resources targeted to help with the prevention and support of those affected. For businesses seeking further guidance, a new Standard is on the horizon. In this episode, Ian Battersby is joined by Marcus Long, Chief Executive at IIOA, who shares his inspirational story of...
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#231 Evaluating Compliance within ISO Management
The ISO Show
When stating ISO Management System ‘compliance’, that in reality means the conformance to ISO Standard requirements, compliance in ISO terminology actually refers to compliance with legal and other statutory regulations. It may sound like semantics, but the difference is distinct for a reason, as you don’t get a ‘non-compliance’ for not meeting requirements, rather you get a ‘non-conformity’. When it comes to compliance with the law as required by ISO Standards, you need more than a Legal Register to prove compliance. In this episode, Ian Battersby dives into what is meant by...
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#230 Driving ISO Implementation – Meet the Consultant: Anju Punetha
The ISO Show
How often have you heard someone say they aspire to be an ISO consultant? Likely not at all! That’s not surprising as it’s quite a niche world to find yourself in, yet despite that, there are still thousands of ISO professionals worldwide. We’re continuing with our latest mini-series where we introduce members of our team, to explore how they fell into the world of ISO and discuss the common challenges they face while helping clients achieve ISO certification. In this episode we introduce Anju Punetha, a QHSE Consultant at Blackmores, to share the journey of how she...
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#229 From Platform To Proof – How To Tackle Your Scope 3 Emissions
The ISO Show
One of the biggest challenges for those looking to achieve Net Zero is tackling scope 3 emissions, which are indirect emissions that typically reside in your supply chain. These can account for up to 70% of your total emissions and can be quite the undertaking to gather the necessary data to be able to complete your calculations needed for carbon verification. In the final episode of the Platform to Proof mini-series, we invite Jay Ruckelshaus, Co-Founder and Head of Policy and Partnerships at Gravity, back onto the podcast to explain how to tackle scope 3 emissions, how it works in...
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#228 From Platform To Proof – How Carbon Accounting Software and Verification Combine for Carbon Compliance
The ISO Show
As the sustainability crisis grows more pressing each passing year, companies are increasingly being required to comply with various sustainability regulations and legislation, most of which include the need to monitor and verify your carbon emissions. Calculating these carbon emissions can be tricky, especially if you have a lot of sites or international locations that require conversions. This is where dedicated carbon accounting software can save you a lot of headache! In the second episode of the Platform to Proof mini-series, we invite Jay Ruckelshaus, Co-Founder and Head of Policy and...
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#227 From Platform To Proof – What Is The Business Driver For Carbon Accounting And Reporting?
The ISO Show
One of the biggest hurdles for businesses when embarking on their journey to net zero is the calculation required for carbon verification. Depending on the nature and size of a business, it can be quite the undertaking! Those looking to tackle this challenge have various options available to them, including the use of dedicated carbon accounting software, which we’ll explore in our latest mini-series: From Platform to Proof. In the first episode of this series, we introduce Jay Ruckelshaus, Co-Founder and Head of Policy and Partnerships at Gravity, to explore the key drivers behind carbon...
info_outlineWe have over 18 years experience of implementing various ISO’s, covering a wide range of topics such as Quality, Sustainability, Information Security and Risk.
With a 100% success rate, we’re confident in our consistent approach to implementing ISO’s, so much so that we’ve coined our own unique methodology.
Our regular listeners may be familiar with the term ‘isology’ from previous episodes referencing our online platform – the isologyhub. But what is isology exactly?
Put simply, isology is our 7-step method for implementing any ISO Standard. Join Mel this week as she breaks down each of the 7 steps, including the planning, creation and review of an ISO Management System.
You’ll learn
· Our experience implementing ISO’s
· The origin of isology
· What is isology?
· The seven steps of isology
Resources
In this episode, we talk about:
[00:25] Episode Summary – Mel Blackmore will be explaining our world leading methodology to implement any ISO Standard, which we’ve affectionately named ‘Isology’.
[00:45] The creation of isology: We’ve been implementing ISO Standards for 18 years, starting with ISO 9001 and have since expanded our repertoire to over 20 ISO Standards covering risk, sustainability, quality and Information Security.
The creation of the isology methodology has been a team effort from all of the consultants who have worked with Blackmores over the years, and is primarily built on best practice.
[01:35] Step 1: Plan – Get a copy of the Standard, determine your scope, timescales, leadership commitment, resources and selecting a Certification Body.
Timescales: This is typically around 6 months, but could be longer or shorter depending on your specific requirements.
Resources: As an example, if you were looking to obtain ISO 14001 certification, you may need to appoint a sustainability champion. For ISO 27001 you’ll need a representative from the IT department.
Selecting a Certification Body: Ensure whichever Certification Body you choose is UKAS accredited. You can check this on the UKAS website. International listeners will need to verify on your country’s national accreditation body website.
[03:45] Step 2: Discover – Time to understand what you have in place already and what you’re missing – this is done through a Gap Analysis.
This will often involve an initial meeting with the leadership team to establish what you already have in place, i.e. relevant policies and procedures or any relevant objectives.
We break this down step-by-step and document it all in a Gap Analysis, which will deduce your current level of compliance. From this an action plan can be created to indicate what needs to be done to become fully compliant, including assigning roles to assist with the Implementation.
[05:30] Step 3: Expose - This is where we look at risks and opportunities related to your desired Standard (both internally and externally). This is typically done through a SWOT (Strengths, Weaknesses, Opportunities and Threats) and PESTLE (Policital, Economic, Social, Technological, Legal and Ethical).
In this stage you will also need to understand the key requirements of any relevant stakeholders, so this can include clients, subcontractors, regulatory bodies ect.
A Risk Register may be created to capture the findings to be addressed later. Some ISO’s require a Risk Register, others don’t, but in our experience it’s beneficial to have one regardless.
Companies are also encouraged to create a Legal Register to keep track of all their statutory, regulatory and contractual requirements.
[07:50] Step 4: Create – Time to review the requirements of the Standard in terms of documentation – and create what’s needed. This includes capturing your way of working with documented Procedures, so make sure you have the relevant staff involved in their creation.
Something to remember, you can have additional policy statements that aren’t required by the Standard. If they are important to you, add them in!
We’re in a modern age now, gone are the days of paper manuals gathering dust on an office shelf. Software and applications may be where the bulk of your Management System documentation lives. For example, at Blackmores we use a combination of Monday.com and SharePoint to manage all of our day-to-day activities, including our own ISO 9001 compliant Management System.
The key here is to make your Management System accessible for everyone.
[10:20] Step 5: Launch – Once the Management System has found its home, you need to communicate it. Consider the type of launch you want and who will be involved. Make sure you encourage engagement with the Management System.
Why should you Launch your Management System? Quite simply, there isn’t much point in having controls in your business if no one knows about them!
We have 2 key ways of supporting you with the launch of your Management system:
1) We can run an awareness session on your Management System either in person or via Teams. It can then be recorded and used as refresher / induction training.
2) Get access to the isologyhub – out online platform with a suite of over 200 ISO courses, training, tools and templates.
[12:15] Step 6: Engage - After the launch you want to ensure that employees are fully engaged and they actually not only are aware of the policies and procedures that you've got in place, but they're actively using them.
The only way to verify this is through Internal Audits – that’s not just our opinion, that’s a mandatory requirement of any ISO Standard.
We can assist with conducting these Internal Audits, which double up as a dummy run ahead of your assessment visits. These audits are essentially a show and tell exercise to gather evidence that you’re doing what you say your doing.
[13:55] Step 7: Review - Time to take a step back and look at what’s been achieved and what’s been highlighted as areas for improvement through your Internal Audits. This is done at what we call a Management Review.
These are typically conducted as meetings, but they don’t have to be a meeting specifically. We’ve done a podcast covering other ways to conduct this review.
At this Management Review you will collate data on the performance of your business in relation to the ISO Standard. The minutes must be recorded, as your Assessor will expect to see these as it’s a mandatory requirement of any ISO Standard.
If you’d like to learn more about what’s involved with a Stage 1 and 2 Assessment, go back and listen to a previous episode.
If you’d like to book a demo for the isologyhub, simply contact us and we’d be happy to give you a tour.
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