Ep 394: FedEx, InPost, and the future of out-of-home delivery in the USA
Release Date: 02/26/2026
Ep 400: E-commerce returns and sustainability
Postal Hub podcast
Serial returners might think they are environmentally conscious, but new research shows they contribute a disproportionately high amount of emissions compared to other online shoppers. Assistant Professor Heleen Buldeo Rai from VUB Mobilise discusses: Increasing purchases and increasing returns The very high return rates for fashion Higher returns online compared to in-store purchases How to define "serial returners", including minimum threshold of purchases Environmental awareness of serial returners What causes serial returners to return goods bought online? Does the e-commerce sector have...
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Ep 399: Middle mile and last mile technology
Postal Hub podcast
Phil Sambrook, EMEA Transport and Logistics Strategy at Zebra, discusses technology in the middle mile and last mile. We cover: The demand for speed How the middle mile sets up the last mile for success Using data to reduce WISMO queries Implementing technologies in sorting centres Productivity gains through implementing RFID Removing manual tasks through readily available automation technology Supply chain integrity improvements through machine vision and data driven insights Improving working conditions and safety for warehouse workers FedEx case study - photo proof of delivery with...
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Ep 398: De minimis changes and EU customs reform
Postal Hub podcast
Kate Muth, Executive Director at International Mailers Advisory Group (IMAG) brings us up-to-date with the latest news on de minimis and EU customs reform. Indefinite suspension on US de minimis Customs and Border Protection (CBP) testing new informal entry type for shipments under $2500 Changes to de minimis around the world Implications for postal operators Tariffs and the post De minimis exemption for genuine gifts EU customs reform Impact on goods under €150 entering the EU DDP, DDU, and EU customs reform Other cross-border and customs news
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Ep 397: DHL eCommerce Americas CEO Scott Ashbaugh
Postal Hub podcast
Scott Ashbaugh, CEO of DHL eCommerce Americas, discusses DHL's deal with the USPS and future trends in the US parcels market. We cover: A brief overview of DHL eCommerce Americas and its B2C delivery business The $10bn deal with US Postal Service How the partnership with the USPS works Direct injection of DHL parcels via USPS Parcel Select into USPS facilities How DHL eCommerce decided to partner with the USPS The reach and reputation of the USPS The future of the US parcel market The gig economy model's need for scale and its expansion issues in the USA Light and heavy parcels in the US...
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Ep 396: Solving fragmented cross-border delivery
Postal Hub podcast
Kristof Horvat, Innovation Projects at Eurosender, discusses solving fragmented cross-border e-commerce parcel delivery. Cross-border pain points for SMEs that are growing Contrast between domestic e-commerce and expanding into cross-border e-commerce Problems merchants face in managing multiple carriers across different countries Understanding parcel pricing, surcharges and dynamic pricing The role of platforms in cross-border e-commerce delivery The different kinds of platforms available to e-commerce sellers How postal operators can help e-commerce sellers expand beyond their domestic...
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Ep 395: UK out-of-home delivery scene with Alan Barrie
Postal Hub podcast
Postal and delivery expert Alan Barrie discusses the UK delivery scene, with a particular focus on out-of-home delivery. How InPost and Amazon fired up out-of-home delivery in the UK Royal Mail's Deliver to Neighbour service Mapping parcel delivery in London The inconvenience of online shopping Residential parcel lockers for home delivery Future of e-commerce parcel delivery When consumers order heavy or bulky goods online Helping shoppers make the delivery choice that's right for them Carbon measurement tools in delivery Outlandish claims about sustainability in delivery Nationwide walkable...
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Ep 394: FedEx, InPost, and the future of out-of-home delivery in the USA
Postal Hub podcast
Dean Maciuba, Founding Partner at Crossroads Parcel Consulting, discusses the future of out-of-home delivery in the USA. What the FedEx-InPost transaction means for FedEx exposure in Europe Learning from InPost about parcel locker operations The opportunity for parcel lockers in the USA Future opportunities to combine FedEx and InPost operations in Europe FedEx and Flying Tigers Parcel locker failures in the USA Targeted rollout of parcel lockers in key US markets FedEx's existing PUDO relationship with retailers Partnering with retailers or the USPS for parcel lockers Are parcels a priority...
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Ep 393: Building successful parcel locker systems
Postal Hub podcast
Julia Lockman, Junior Partner at OMNIC, explains how a parcel locker system is more than just infrastructure. We cover the key considerations for building a successful and coherent parcel locker system. There's no one-size-fits-all guide to launching a parcel locker network - context is crucial A systematic approach is needed when building a parcel locker network Start with the data, including peak volumes, customer ha Systems shape consumer behaviour Systems have measurable value, both for customers and for network operators Parcel locker systems must be natural - they don't care about the...
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Ep 392: Creating Malaysia's 21st century post office network
Postal Hub podcast
Khazalin Ghuzal, Chief Retail Officer at Pos Malaysia, shares how Malaysia's postal operator is working to create a modern postal retail network. This interview was recorded at the 6th International Postal Retail Benchmarking Workshop held in Ljubljana in 2025. In this conversation, we cover: Overview of the Pos Malaysia post office network Mobile post office services and technology USO for postal access The challenge of declining footfall Pos Shop concept - monetising unutilised space in post offices Customer behaviour and convenience PUDO partner pilot programme Self-service options to...
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Ep 391: Letters in Denmark
Postal Hub podcast
Mindaugas Cerpickis, Partner at Copenhagen Economics, and Jacob Østermann, Lead Economist at Copenhagen Economics, analyse the changes in the Danish letters market, including PostNord's exit. Recap of the USO shake-up in 2024 Alternative letter delivery service via DAO Targeted measures for shipments for the blind, letters to island communities, and international mail Service levels post-abolition of the USO Letter pricing over past two years Exemptions from Denmark's mandated digital mailbox Frequency of letter delivery How inbound and outbound international mail is handled after...
info_outline- What the FedEx-InPost transaction means for FedEx exposure in Europe
- Learning from InPost about parcel locker operations
- The opportunity for parcel lockers in the USA
- Future opportunities to combine FedEx and InPost operations in Europe
- FedEx and Flying Tigers
- Parcel locker failures in the USA
- Targeted rollout of parcel lockers in key US markets
- FedEx's existing PUDO relationship with retailers
- Partnering with retailers or the USPS for parcel lockers
- Are parcels a priority for PUDO partner retailers?
- Is 24-hour access really a selling point?
- USPS and parcel lockers
- Leveraging the USPS post office network for parcels
- Understanding US consumer behaviour in parcels=
- Residential and rural delivery surcharges
- UPS and FedEx and e-commerce parcel delivery density
- Consolidating deliveries to out-of-home parcel collection points
- Residential parcel lockers