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Why Is Feedback So Awkward?

The Talent Tango

Release Date: 05/14/2025

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In this episode of The Talent Tango, Amir Bormand is joined by Heather Cassar to unpack the nuances of giving and receiving feedback in the workplace. From real-time feedback practices to performance reviews, Heather shares practical tips on how to build trust, motivate teams, and make feedback a natural part of company culture—without making it awkward. Whether you're in HR, a people leader, or a manager navigating hybrid teams, this episode offers a human-centered approach to feedback that boosts both trust and performance.


🔑 Key Takeaways:

  • Feedback must be real-time, detailed, and actionable. Don’t wait until a performance review to deliver insights—timing builds trust.

  • Trust is the foundation. One-on-ones that include personal check-ins foster stronger feedback relationships.

  • Avoid the “big reveal.” Holding feedback until review season erodes trust and reduces opportunities for course correction.

  • Feedback culture isn’t top-down only. Tailor feedback strategies by department and encourage peer-to-peer feedback to scale trust.

  • It’s only as weird as you make it. Normalize feedback by using everyday tools like Slack and keeping the tone conversational.


đź•’ Timestamped Highlights:

  • 00:23 – Introduction to Heather Cassar and the topic of feedback

  • 01:17 – Heather’s 3 principles of effective feedback: timing, balance, and actionability

  • 05:10 – How personal connection in 1:1s builds trust for better feedback reception

  • 06:59 – Checking perspective first: “Did you think the presentation went well?”

  • 09:25 – “It’s only as weird as you make it”—changing the perception of feedback

  • 12:32 – Aligning feedback with individual motivators for better outcomes

  • 14:30 – The problem with waiting for performance reviews to deliver feedback

  • 19:07 – Imprinting feedback into company culture across different functions

  • 21:46 – Feedback tied to business outcomes and inter-team trust

  • 24:22 – The “carrot vs stick” approach to feedback adoption

  • 27:23 – How to connect with Heather


đź’¬ Memorable Quote:

“Surprising people is the quickest way to degrade trust—and it’s really hard to come back from that.” – Heather Cassar