loader from loading.io

How Great Leaders Rebuild Broken Trust

The Talent Tango

Release Date: 06/25/2025

How Great Leaders Rebuild Broken Trust show art How Great Leaders Rebuild Broken Trust

The Talent Tango

In this episode of The Talent Tango, Amir sits down with Ashley Utz, Chief People Officer at Happy Money, to explore the complex task of rebuilding trust within organizations—especially during periods of change like layoffs, restructuring, or leadership transitions. Ashley offers a nuanced perspective on the differences between personal and organizational trust, shares frameworks like Covey’s “Speed of Trust” model, and emphasizes the critical role of middle managers in trust-building. With timely insights and practical strategies, this conversation is a must-listen for HR and talent...

info_outline Why Talent Acquisition Needs a Project Manager’s Mindset show art Why Talent Acquisition Needs a Project Manager’s Mindset

The Talent Tango

In this episode, Amir sits down with Greg Russell, VP of Talent Acquisition at CoverGenius, to unpack why talent acquisition should be treated like project management. They explore how applying frameworks like the project management triangle (scope, cost, time) can elevate recruiting conversations, drive better alignment, and ultimately improve hiring outcomes. From setting expectations with hiring managers to negotiating trade-offs, this episode reframes TA as a strategic, structured discipline—not just a reactive function. 🧠 Key Takeaways: TA is not just sales—it’s strategic...

info_outline Redefining the Employee-Employer Contract show art Redefining the Employee-Employer Contract

The Talent Tango

In this episode, Amir sits down with Suzanne McGovern, Chief People Officer and HR veteran, to explore how the employee-employer relationship has fundamentally changed. From the aftermath of COVID-19 and rise of remote work to shifting generational expectations and the role of company culture, they dig into what leaders need to do to build trust, adapt to new work models, and attract talent in a post-pandemic world. 🔑 Key Takeaways: The contract has changed: COVID-19 was a major inflection point, permanently altering what employees expect from work—especially around flexibility,...

info_outline Startups Don’t Scale Without Real Culture show art Startups Don’t Scale Without Real Culture

The Talent Tango

In this episode, Brittany Blumenthal, VP of People at HiddenLayer, shares how early-stage startups can intentionally define and evolve their culture. She breaks down the challenges of working with strong founder imprints, the importance of documenting culture as a living contract, and how to build feedback loops that go both ways. If you're scaling a team and want culture to grow with it, this episode offers tactical insight and hard-earned lessons. 🔑 Key Takeaways: Culture Starts With the Founder’s Imprint Founders often shape company culture unintentionally. People leaders must help...

info_outline The Employer Branding Strategy That Worked show art The Employer Branding Strategy That Worked

The Talent Tango

In this episode of The Talent Tango, Amir sits down with Caitlin Kamm, Director of People Growth at Envoy, to unpack a real-world employer branding initiative tailored specifically for engineering talent. Caitlin walks through how her team developed a laser-focused EVP to support a return-to-office mandate—balancing culture, candidate persona, and business needs. From strategy to stakeholder alignment to creative execution, it’s a playbook for anyone in talent roles grappling with attracting high-caliber candidates in a hybrid world. 💡 Key Takeaways: Start with specificity: Crafting...

info_outline Why Is Feedback So Awkward? show art Why Is Feedback So Awkward?

The Talent Tango

In this episode of The Talent Tango, Amir Bormand is joined by Heather Cassar to unpack the nuances of giving and receiving feedback in the workplace. From real-time feedback practices to performance reviews, Heather shares practical tips on how to build trust, motivate teams, and make feedback a natural part of company culture—without making it awkward. Whether you're in HR, a people leader, or a manager navigating hybrid teams, this episode offers a human-centered approach to feedback that boosts both trust and performance. 🔑 Key Takeaways: Feedback must be real-time, detailed, and...

info_outline From Founding Team to Future Leaders: Hiring with Intent show art From Founding Team to Future Leaders: Hiring with Intent

The Talent Tango

In this episode, Amir sits down with Girish Mirchandani, Head of Talent at WestBridge Capital, to unpack the nuances of executive recruiting across stages and geographies. From Series A scrappiness to global scale-ups, they explore what makes a successful hire, how founders should engage in the process, and why hiring for today often trumps hiring for tomorrow. Girish also offers a behind-the-scenes look at managing cross-border buildouts and aligning stakeholders on both sides of the globe. 🔑 Key Takeaways: Hire for the stage you're in: Optimizing for the current growth phase is more...

info_outline Bringing AI into the Interview Process show art Bringing AI into the Interview Process

The Talent Tango

In this episode of The Talent Tango, Amir speaks with Allison DiDominick, Senior Technical Recruiting Manager at Flexport, about adopting AI interview tools to tackle inefficiencies in the hiring process. From delayed scorecards to inconsistent feedback, Allison walks us through the problem Flexport faced, the pilot implementation of BrightHire, and how AI tools are improving recruiter workflows and evidence-based hiring. 💡 Key Takeaways: Problem First, Then Tool: Flexport struggled with delayed or incomplete scorecards, especially in non-tech roles, which impacted hiring timelines and...

info_outline Build a Long-Term Career in Talent show art Build a Long-Term Career in Talent

The Talent Tango

What does it take to thrive in talent—even when hiring freezes hit? In this episode, Amir talks with Frank Cebek about building a durable, impactful career in talent acquisition and people leadership. From surviving market downturns to translating business context into recruiting value, Frank shares his journey from consultant to senior people leader—and what skills made all the difference. This one’s packed with practical advice for recruiters, HR leaders, and anyone in people ops navigating today’s volatile job market. 💡 Key Takeaways Business fluency sets you apart. Understand...

info_outline The Talent Roadmap: Strategy, Stakeholders, and Staying Ahead show art The Talent Roadmap: Strategy, Stakeholders, and Staying Ahead

The Talent Tango

In this episode, Amir sits down with Ashley Wines from Carta to dig into what it really means for talent teams to be proactive, not reactive. They unpack the need for talent leaders to embed themselves into the business earlier, how to build trust fast, the importance of internal product roadmaps, and how to handle stakeholder dynamics—especially when you're navigating complex matrix organizations. Whether you’re an HRBP, TA leader, or people ops pro, this episode is your blueprint for becoming a strategic talent partner. 🔑 Key Takeaways Embed Early: Talent needs to be in the room...

info_outline
 
More Episodes

In this episode of The Talent Tango, Amir sits down with Ashley Utz, Chief People Officer at Happy Money, to explore the complex task of rebuilding trust within organizations—especially during periods of change like layoffs, restructuring, or leadership transitions. Ashley offers a nuanced perspective on the differences between personal and organizational trust, shares frameworks like Covey’s “Speed of Trust” model, and emphasizes the critical role of middle managers in trust-building. With timely insights and practical strategies, this conversation is a must-listen for HR and talent leaders navigating today’s uncertain workplace climate.

 

🧠 Key Takeaways

  1. Trust Starts at a Deficit
    Assume employees are coming in with skepticism due to societal and institutional breakdowns in trust. This sets the foundation for how HR and leadership must engage.

  2. Define the Type of Trust You’re Building
    Organizational trust differs from personal trust. It’s less about emotional intimacy and more about clarity, consistency, and respect.

  3. Two-Part Trust Model: Character + Competence
    Drawing from Stephen Covey’s "Speed of Trust" model—great leaders are both good people and good at their jobs. You need integrity and execution in equal measure.

  4. Layoffs Are Trust Landmines
    When handling layoffs or restructures, transparency around the "why", dignity in treatment, and careful follow-through on promises are essential.

  5. People Trust People—Not Institutions
    Managers are frontline trust builders. Equip them to communicate with care and personalize messages to their teams.

⏱️ Timestamped Highlights

  • 00:00 – Intro to Ashley Utz and Happy Money’s mission in financial wellness

  • 01:53 – Trust in institutions is at historic lows; how that affects workplace dynamics

  • 03:30 – The paradox of radical transparency and why "oversharing" can backfire

  • 04:37 – Personal vs. organizational trust: clarity, consistency, and fairness vs. emotional loyalty

  • 08:28 – Covey’s Trust Model: character + competence

  • 11:10 – Trust is built top-down, bottom-up, and especially in the middle

  • 14:09 – How to communicate during layoffs and restructuring with empathy and clarity

  • 17:11 – Managers’ role in contextualizing top-down messaging and building daily trust

  • 20:11 – Final takeaway: "Trust is quiet... earned in the little things, lost in the gaps, and rebuilt through action"

💬 Quote 

“Trust is quiet. It’s earned in the little things, lost in the gaps, and rebuilt through action. It’s not about being perfect—but about being worthy.”