Building Better Roads: Inside VDOT

A Conversation About Infrastructure, Innovation, and Community Input

The Shenandoah Valley's roadways are undergoing a massive transformation. In this episode of The Valley Today, host Janet Michael talks with Ken Slack, Communications Specialist for VDOT's Staunton District, to discuss the ambitious construction projects reshaping how residents travel through the region. What emerged was a fascinating look at the complex planning, engineering challenges, and community collaboration required to modernize aging infrastructure.

Tackling the 81 Corridor's Toughest Stretch

The conversation began with one of the most challenging sections of Interstate 81: the Strasburg corridor between exits 296 and 300. This area stands out as one of the few places along the entire interstate—from the West Virginia line to Tennessee—that features a left-hand exit for southbound traffic. Ken explains that this unusual configuration, combined with the junction of two major interstates, creates significant safety and congestion issues.

Currently, the project sits at approximately 25-30% completion, with about a year of construction already completed and two and a half years remaining. The scope involves widening four miles of interstate from two lanes to three in each direction, while simultaneously addressing critical infrastructure needs. Workers are replacing the southbound bridge over Cedar Creek at the Warren-Shenandoah County line and widening the southbound bridge over the CSX railway.

However, bridge work presents unique challenges. As Ken points out, VDOT could build bridges much faster if they could simply close them to traffic. Instead, contractors must maintain two lanes in each direction during peak hours, relegating most construction work to nighttime and overnight hours. This careful choreography ensures traffic keeps flowing while progress continues beneath the surface.

The Science Behind the Projects

VDOT doesn't randomly select improvement projects based on complaint volume or accident counts. Instead, the agency relies on comprehensive data analysis and community engagement. The 2018 Interstate 81 Corridor Improvement Program study exemplifies this approach. Throughout that year, VDOT collected extensive traffic data, examining crash rates, crash severity, backup frequency, and person-hours of delay—what Ken jokingly calls "VDOT nerdism."

Moreover, the agency conducted multiple public input sessions during spring, summer, and fall. These meetings served a dual purpose: presenting data-driven hotspot maps while gathering firsthand experiences from daily commuters and long-haul truckers. This collaborative approach identified 65 initial projects ranging from small-scale improvements like extending acceleration ramps to major widening initiatives now underway in Strasburg, Harrisonburg, and Winchester.

Importantly, VDOT's planning doesn't stop with current projects. A 2025 study has already identified the next round of priorities, ensuring continuous improvement rather than simply completing the current list and moving on.

Front Royal's South Street Gets Attention

Meanwhile, in Front Royal, VDOT is addressing traffic flow issues along South Street near the Royal Plaza Shopping Center. The problem area centers on the intersection where Commerce Avenue meets South Street, particularly affecting drivers who turn right from Route 340 onto South Street and immediately need to turn left into the shopping center.

The limited space creates backups that extend toward the main intersection, prompting VDOT to explore solutions. Should the entrance move to the next intersection? Can the current configuration be modified to improve safety and reduce congestion? These questions drove VDOT to hold a public hearing on January 14th at the Front Royal library.

Ken emphasizes that VDOT brings plans that look good on paper but remain open to revision based on community feedback. Several dozen residents attended the meeting, expressing support for some elements while raising concerns about others. This input proves invaluable, as local residents often identify issues that traffic studies conducted on specific days might miss—like Janet's example of the radio station's Camping for Hunger event, which creates unique traffic patterns.

Furthermore, VDOT must coordinate with property owners whose businesses depend on customer access. Changes to South Street directly impact how patrons reach the Royal Plaza Shopping Center, making collaboration with property owners essential to the project's success.

A Bridge Too Big to Ignore

Perhaps the most ambitious project on the horizon involves replacing the bridge over Interstate 81 near Winchester, where Millwood Avenue curves toward its intersection with Route 522. This aging structure, which has stood for at least 50 years, currently spans seven lanes. The replacement will accommodate nine lanes, creating what Ken describes as an "enormous" structure.

The project actually combines two separate initiatives: improvements within Winchester city limits and the bridge replacement itself. VDOT assumed responsibility for both projects to ensure coordination and prevent conflicting work zones. By building the new bridge slightly to the north, contractors can maintain traffic flow during construction rather than narrowing the roadway to one lane in each direction—a scenario Ken jokes would have residents "running away from the pitchforks."

This bridge exemplifies a broader challenge facing Interstate 81. Since most of the corridor was constructed between the late 1950s and 1960s, numerous bridges now range from 50 to 70 years old. While VDOT's vigorous maintenance program extends their lifespan, every bridge eventually requires replacement or significant rehabilitation. The agency evaluates each structure individually, determining whether full replacement or widening with superstructure rehabilitation makes more sense.

Weather, Incentives, and Reality

Construction timelines must account for weather impacts, particularly during multi-year projects spanning several winters. Ken acknowledges that major snowstorms or tropical systems can shut down work for a week or more. Nevertheless, VDOT has refined its contract documents over decades to accurately predict workable days throughout the year.

Additionally, the agency builds incentives into contracts, particularly for projects with significant traffic impacts. The recently completed Rockland Road bridge project demonstrates this approach's success. The contractor finished ahead of schedule, earning maximum incentive payments. Ken notes that VDOT happily writes these checks because early completion benefits the entire community.

Conversely, contracts also include penalties for late completion, creating a balanced system that motivates timely project delivery while accounting for legitimate weather delays.

Keeping the Public Informed

Throughout the conversation, Janet praised VDOT's website, which maintains detailed project pages for dozens of active initiatives. These pages track projects from early design stages through construction completion, providing timelines, cost projections, public hearing information, and opportunities for feedback.

Ken explains that his team dedicates considerable effort to keeping these pages current. Residents can easily find relevant projects by searching "VDOT projects" and selecting the Staunton District, which covers Warren, Frederick, and surrounding counties. The site even includes construction photos showing progress over time.

Janet shared her own experience using the website to research the Winchester bridge project after noticing construction activity. Within minutes, she found comprehensive information about plans and timelines, allowing her to plan alternative routes during future construction phases.

Your Voice Matters

Beyond the website, VDOT operates a 24/7 customer service center staffed by real people who typically answer within seconds. Ken dispels common misconceptions about endless hold times or automated systems. When residents report potholes, sight distance issues, or other concerns, the center generates work orders requiring action from appropriate teams.

While not every reported issue results in immediate fixes—some investigations reveal no problem or explain why certain actions aren't feasible—every request receives attention and follow-up. VDOT even contacts property owners when vegetation or structures impede sight distance or extend into the right-of-way, working collaboratively to find solutions that ensure everyone's safety.

Looking Ahead

As the conversation concluded, both Janet and Ken acknowledged the uncertainty of winter weather—they were recording on a Tuesday afternoon with potential snow in the forecast for the following days. Yet this uncertainty mirrors the broader challenge of infrastructure improvement: balancing immediate needs with long-term planning, maintaining traffic flow during construction, and incorporating community input into data-driven decisions.

The projects discussed represent just a fraction of VDOT's ongoing work across the Shenandoah Valley. From the complex Interstate 81 widening near Strasburg to the South Street improvements in Front Royal and the massive bridge replacement near Winchester, these initiatives share common threads: careful planning, public engagement, and commitment to improving safety and reducing congestion.

For Valley residents, these projects mean temporary inconvenience in exchange for long-term benefits. The key lies in staying informed through VDOT's project pages, participating in public hearings, and understanding that today's construction zones become tomorrow's safer, more efficient roadways. As Ken reminds listeners, VDOT isn't just completing a checklist—they're continuously identifying and addressing the next generation of infrastructure needs, ensuring the Valley's roads serve the community for decades to come.