Libsyn Directory

From Engineering to Enablement: Building Sales Processes That Work

Release Date: 10/30/2025

Are You Prepared for The Buyer Revolution?

Sales Today

The way buyers buy has changed - but most sellers haven’t. In this episode, Fred is joined by Steve Knapp (co-founder of PLAN.GROW.DO) to explore what the Buyer Revolution really means for modern sales. From buyers being 83% through their journey before speaking to you… to why most sellers are preparing for the wrong conversation - this episode challenges traditional thinking and offers a more practical, buyer-led approach. Key Takeaways Buyers are further ahead than you think Your first job is to validate, not qualify Preparation must match the buyer’s reality ...

3 Steps to Combat Struggles in Sales (and Life)

Sales Today

In this episode of the Sales Today Podcast, Fred Copestake is joined by Marc Baladi, sales and senior leadership coach, and co-host of the podcast Beyond Enough. Together, they explore a challenge many people in sales quietly face: feeling overwhelmed, behind, or not good enough - even when they’re capable and putting in the effort. Marc’s argument is simple but powerful: You are probably not struggling with capability or effort. You are struggling with cognitive load - and not knowing what “good enough” looks like. In this episode Why...

The Overlooked Sales Tactic That Builds Trust Fast

Sales Today

In this episode, Fred Copestake is joined by Ollie Whitfield of Slingshot Content to explore a sales tactic that surprisingly few salespeople use: running webinars themselves. While marketing teams often lead webinars, salespeople can use them as a powerful way to stand out, demonstrate expertise, and create valuable conversations with prospects. The key is doing them well. Not product demos. Not long introductions. And definitely not disguised sales pitches. Instead, the best webinars focus on insight, useful ideas, and real problems your...

The Overlooked Sales Tactic That Builds Trust Fast

Sales Today

3 Ways to Improve Your Sales Prospecting Overnight

Sales Today

In this episode of the Sales Today Podcast, Fred Copestake speaks with Alex Nicholls-Gray, founder of The Prospect Experience Company, about why the prospect experience has never been worse and what salespeople can do to fix it. With automation tools and AI making it easier than ever to send thousands of messages, buyers are overwhelmed with generic outreach across email and LinkedIn. The result? Lower response rates, more spam complaints, and prospects who ignore most messages. Alex argues that the solution isn’t sending more outreach it’s improving the experience of...

LinkedIn Is Not a Template Factory (Here’s What Actually Works)

Sales Today

Fred is joined by Mark Young, whose LinkedIn headline says it all: “A cat person helping technical AI founders earn trust before the first call.” This episode is a lively (and refreshingly sceptical) conversation about why so much LinkedIn advice is formulaic, outdated, or simply irrelevant - especially for technical founders and specialists who need trust, not vanity metrics. What you’ll learn Why a lot of LinkedIn “best practice” is recycled templates and pseudoscience The danger of chasing quick wins like “20,000 followers in 90 days” claims (and...

Do Salespeople Need FBI Hostage Negotiation Skills?

Sales Today

In this episode of The Sales Today Podcast, Fred Copestake is joined by Sebastian Hidalgo, co-founder of DURINDAL and creator of the SWAT method - a sales framework influenced by hostage negotiation principles. Fred admits he’s often sceptical when crisis negotiation gets blended with commercial sales, so this becomes a lively, grounded conversation: what genuinely transfers, what doesn’t, and how to use “hostage” techniques ethically to improve trust, discovery, and positioning. What you’ll hear in this episode Sebastian’s unusual origin story: becoming...

Surprisingly simple ways to use AI in sales

Sales Today

In this episode, Fred is joined by Tom Ridley, an AI sales coach, for a refreshingly grounded conversation about AI in sales. Instead of racing through a list of tools, Tom makes a different point: AI isn’t the story - being human is. The real value of generative AI (ChatGPT, Gemini, Claude) is that it removes the admin-heavy work salespeople hate and frees them up to do what matters most: have better conversations, build stronger relationships, and help customers make sense of complex decisions. They explore how to use AI to research accounts, focus on the right...

Ethical marketing meets ethical selling

Sales Today

In this episode, Fred is joined by Chelsea Burns - marketing psychologist, brand ethicist, and non-manipulative marketer to explore where ethical marketing and ethical selling overlap… and where they can go wrong. Chelsea introduces a practical way to draw the line between persuasion and manipulation: Agency - a person’s genuine ability to choose. From there, the conversation goes deep into real-world examples of questionable tactics, why “FOMO” can backfire, and how the brain evaluates purchases immediately after the transaction. Chelsea also shares her four...

The secret to faster training and coaching result

Sales Today

In this episode, Fred is joined by John Richardson, Co-Founder and Director of Coaching at My Sales Coach, to explore a key question: how do you get faster, more meaningful results from training and coaching? Their answer is simple but powerful: start with the right assessment. They unpack why great coaches are always assessing (without judging), how the right diagnostics can shorten the path to meaningful improvement, and why revenue alone isn’t a useful starting point for development. John explains how My Sales Coach uses assessments to build coaching plans with focus,...

More Episodes

Melissa Madian, the charismatic founder of TMM Enablement and the self-styled Chief Fabulous Officer, brings her vibrant personality to our latest podcast episode, where sales enablement meets storytelling magic.

Discover how Melissa’s unique blend of humour and authenticity can redefine your sales approach and why infusing your true self into your professional persona isn't just acceptable - it's essential.

This episode challenges the traditional notion of professionalism, encouraging salespeople to find their voice and make meaningful connections through genuine, relatable narratives.

Melissa shares her customer-centric sales approach, where providing the right tools and training isn't just beneficial - it's transformative.

Learn how focusing on existing client relationships can be a goldmine for growth, and why solving customer problems rather than just pushing products is the secret to long-lasting success.

From first contact to nurturing long-term loyalty, this conversation highlights creating memorable customer experiences and highlights the overlooked power of exceptional service.

Rounding out our episode, we explore the art of making the customer the hero of their journey, with sales enablement strategies that empower sales teams to do just that.

Melissa shares insights on tackling performance dips, addressing the importance of continuous skill enhancement and professional curiosity.

With a light-hearted close and an invitation to challenge your own sales strategies with our collaborative selling scorecard, this episode is packed with engaging content and actionable insights for anyone looking to elevate their sales game.

Chapters:

00:00 – Getting Salespeople Up to Speed

00:22 – How to Structure a Success Story

07:52 – What Is Sales Enablement? 08:55 – The Full Customer Lifecycle

12:48 – Sales with Service in Mind

16:26 – Context and the Role of Enablement

18:20 – Engineering Principles in Sales

25:15 – Why Stories Matter in Selling

33:09 – Melissa’s Book: Enabler? I Hardly Know Her!

34:00 – Where to Find Melissa

Links and Resources

Connect with Melissa https://www.linkedin.com/in/melissamadian/