It’s Not Just a Testimonial, It’s Trust: Why Feedback Fuels Growth
Travel Agent Achievers Podcast
Release Date: 04/21/2025
Redefining Success: Building a Travel Business That Supports Life’s Next Chapter with Lyndall Collins
Travel Agent Achievers Podcast
In this inspiring episode, Ros sits down with long-time friend and award-winning itravel advisor, Lyndall Collins, to talk about what it really means to build a travel business that grows and adapts with life. With over 30 years in the industry and more than 14 years running her own successful home-based business, Lyndall shares her journey from starting out in retail travel, to raising her daughters while working from home, to being named one of itravel’s Top 3 Mobile Advisors in 2024. Lyndall opens up about the transitions she’s experienced from juggling young kids while growing her...
info_outline
Building a Team and Thriving Travel Business with Systems with Holly Velardo
Travel Agent Achievers Podcast
In this spontaneous and heartfelt conversation, Ros chats with long-time Achievers member Holly Velardo, founder of HollyDay Travel, about the power of systems and how they’ve been the foundation for her business growth. Holly opens up about her early struggles: late nights, juggling five children, and doing everything herself to now running a thriving business with a team of five. She shares how implementing systems has allowed her to: Step out of the overwhelm of working until 2am. Build and train a strong team with clear roles and processes. Delegate tasks she doesn’t love (like...
info_outline
The Unsexy Work that Pays Off: Why the Boring Stuff Builds Your Travel Business
Travel Agent Achievers Podcast
Most travel advisors don’t want to think about systems. They want to focus on clients, marketing, or the fun side of travel. But here’s the truth: it’s the unsexy work behind the scenes that builds the strength of your business. In this short episode, Ros shares why we often avoid the tasks that feel boring or hard, and how leaning into them can free up your time, increase referrals, and create a smoother client experience. Think of it like going to the gym: the squats aren’t glamorous, but they’re what build strength. In the same way, setting up your booking flows, client journey,...
info_outline
Behind the Travel Business: A Conversation with My Husband, Clint Ranse
Travel Agent Achievers Podcast
What’s it really like being married to a travel advisor? In this personal episode, Roslyn sits down with her husband, Clint, to share the real-life ups and downs of managing business, family and travel as a couple. From navigating time zones and guilt trips to bucket list dreams and business dinners on their anniversary, this episode shines a light on what it means to build a business and a life together. 🎧 For more tools & resources, visit:
info_outline
Flying, Family, and the Funny Truths Kids Tell - A Conversation with Jackson Ranse
Travel Agent Achievers Podcast
In this milestone 100th episode of the Travel Agent Achievers Podcast, Ros takes a heartfelt detour from the usual business chat and invites a very special guest to the mic, her 10-year-old son, Jackson. With honesty, humour, and a good dose of sarcasm (from Jackson, of course), they chat about what it’s really like growing up with a mum who’s a travel advisor, mentor, and business owner. From comparing hotel stays with mum versus dad ("With Dad, it’s Ibis Budget. With Mum, it’s Shangri-La") to learning about different cultures through travel, Jackson shares his perspective on the...
info_outline
Spotting the Signs: When Is It Time to Get Help in Your Travel Business with Redrose Remata
Travel Agent Achievers Podcast
Feeling overwhelmed trying to do all the things in your travel business? In this episode, Ros chats with her General Manager, Redrose, about knowing when it’s time to get help. With years of experience in outsourcing, offshore recruitment, and managing global teams, Redrose shares real-world advice on spotting the signs of burnout, how to start outsourcing with confidence, and what tasks travel advisors should stop doing to focus on growth. You'll hear: The biggest red flags that mean it's time to delegate The systems you need (and don’t) before hiring Simple mindset shifts for solo...
info_outline
Make or Break: Why the Next 90 Days Could Define Your Year
Travel Agent Achievers Podcast
Is your travel business off track? Or just ready for a reset? In this mid-year reset episode, travel business mentor and coach Roslyn Ranse shares strategies to refocus your goals, overcome cash flow challenges, and finish 2025 strong. You’ll discover how to shift your mindset, structure your systems, and turn Q3 into the most impactful part of your year. Whether you're a travel advisor, agency owner, or independent consultant, this episode is packed with insights to help you reignite your business momentum and take action without burnout. In This Episode, You’ll Learn: Why Q3...
info_outline
AI-Powered Travel Marketing: Human-First Strategies That Convert with Bronwyn White
Travel Agent Achievers Podcast
AI isn’t here to replace travel advisors, it’s here to support you. In this episode, Ros chats with travel researcher, futurist, and AI strategist Bronwyn White about how to use human-first AI tools to streamline your content, save time, and attract high-value clients. With over 30 years in the industry (Qantas, Google, Tourism Australia), Bronwyn shares: How AI can save you hours on marketing What travellers really want (and how to speak their language) The biggest mistakes advisors make with AI How to turn your expertise into “ungoogleable” content that converts You’ll...
info_outline
Designing purposeful experiences beyond the bike ride with Claire Baines
Travel Agent Achievers Podcast
In this episode of the Travel Agent Achievers Podcast, I’m thrilled to welcome Claire Baines, CEO of Hands Across the Water and an absolute powerhouse when it comes to creating experiences that truly matter. Claire isn’t your typical travel professional, but her journey from the world of corporate events to leading one of the most impactful experience-based charities is nothing short of inspiring. We dive into her story on how a passion for events and a single moment of saying “yes” to a charity bike ride led her to a life and career filled with purpose, connection, and heart. Claire...
info_outline
Building legacy through leadership: Leading through crisis with Peter Baines of Hands Across the Water
Travel Agent Achievers Podcast
In this deeply inspiring episode of the Travel Agent Achievers Podcast, Ros welcomes Peter Baines OAM, a remarkable leader whose journey from crisis zones to creating a life-changing legacy will leave you feeling motivated and hopeful. Peter shares his incredible story, starting as a forensic investigator responding to some of the world’s most devastating disasters, including the 2004 Boxing Day tsunami in Thailand. It was in the aftermath of this tragedy that Peter’s life took a transformative turn. Witnessing the unimaginable loss and heartbreak, he felt a calling to do more, leading him...
info_outlineIn this episode of the Travel Agent Achievers Podcast, Ros chats with returning guest and founder of Travel Agent Finder, Anna Shannon. Sharing the real power behind gathering client feedback and why we need to move beyond the word testimonial.
Together, Ros and Anna explore why Travel Professionals often hesitate to ask for reviews, what social proof really means, and how client feedback is one of the most powerful (and FREE!) marketing tools you have available to you in your travel business especially when the world feels uncertain.
With insights into:
-
Why the word “testimonial” can feel awkward, and what to say instead
-
How client stories become a trust bridge for new enquiries
-
Where social proof fits into SEO, online presence, and visibility
-
Real stats: how Travel Agent Finder generates leads through feedback and credibility
-
The “Google Yourself” Exercise every Travel Advisor should do
-
How to start collecting feedback today without the overwhelm
This is a must listen episode for any travel business advisor wanting to build authority, increase conversions, and grow a sustainable travel business through relationships and results. Not just algorithms.
Whether you're new to feedback systems or ready to take your visibility to the next level, this conversation will inspire you to take action now.
Each month, Ros guides a community of driven Travel Professionals through one key area of their business through The Achievers Mastermind.
This month’s theme? Social Proof that Sells.
Next month? Repeat & Referral Strategies.
If you're ready to build a travel business you love, with clarity, support, and systems - grab the details and click here to join us inside The Achievers Mastermind.