Travel Agent Achievers Podcast
Travel Agent Achievers is an educational podcast by Australian travel professional, Roslyn Ranse. Educating, empowering and encouraging travel agents. Whether you are working in a shop front or as mobile travel agent, we are here to help you grow your business and stay ahead of the competition. We will explore strategies in all facets of business. Sales, marketing, customer service, finance, and project management. Success belongs to the eager and the equipped. The time is now. Design a travel business where you can focus on what you love doing. Creating memorable travel experiences for your clients. Here you'll learn new strategies on the ‘business’ side of things.
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Redefining Success: Building a Travel Business That Supports Life’s Next Chapter with Lyndall Collins
08/27/2025
Redefining Success: Building a Travel Business That Supports Life’s Next Chapter with Lyndall Collins
In this inspiring episode, Ros sits down with long-time friend and award-winning itravel advisor, Lyndall Collins, to talk about what it really means to build a travel business that grows and adapts with life. With over 30 years in the industry and more than 14 years running her own successful home-based business, Lyndall shares her journey from starting out in retail travel, to raising her daughters while working from home, to being named one of itravel’s Top 3 Mobile Advisors in 2024. Lyndall opens up about the transitions she’s experienced from juggling young kids while growing her client base, to rediscovering her passion after the pandemic, to stepping into a new season of life as a grandmother. Her story highlights the challenges and choices that come with balancing family, business, and personal fulfilment. In this conversation, you’ll hear: How Lyndall first got started in travel and why she never really left What it was like balancing a travel business while raising two daughters The big changes she faced during the pandemic and how she rebuilt her business with community and connection How she manages boundaries, avoids burnout, and chooses what projects to focus on now Why success today looks very different to what it did 10 or 15 years ago The role of the Achievers Mastermind and live events in giving her the community, tools, and inspiration to keep evolving This episode is a beautiful reminder that success isn’t just about sales figures or awards (though Lyndall has those too!). It’s about creating a business that supports the life you want with freedom, family, and fulfilment at the heart of it all. Whether you’re in the early stages of business, navigating family life, or stepping into a new chapter, Lyndall’s wisdom will inspire you to define success on your own terms.
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Building a Team and Thriving Travel Business with Systems with Holly Velardo
08/26/2025
Building a Team and Thriving Travel Business with Systems with Holly Velardo
In this spontaneous and heartfelt conversation, Ros chats with long-time Achievers member Holly Velardo, founder of HollyDay Travel, about the power of systems and how they’ve been the foundation for her business growth. Holly opens up about her early struggles: late nights, juggling five children, and doing everything herself to now running a thriving business with a team of five. She shares how implementing systems has allowed her to: Step out of the overwhelm of working until 2am. Build and train a strong team with clear roles and processes. Delegate tasks she doesn’t love (like airfares and bookkeeping) so she can focus on clients and sales. Create space for her family, herself, and even launching her own podcast, Travel Business Unlocked. This episode is a must-listen for any advisor who feels stuck, stretched too thin, or unsure how to move forward. Holly’s story shows that the “unsexy” work of systems is what creates freedom, growth, and balance. Ros also highlights how you can take the same steps Holly did by joining the Systems Day in Sydney. This two-day live event is designed to help you map out your customer journey, build workflows, set up templates, and walk away with the tools to grow your business sustainably — without burning out. Learn more and book your seat:
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The Unsexy Work that Pays Off: Why the Boring Stuff Builds Your Travel Business
08/20/2025
The Unsexy Work that Pays Off: Why the Boring Stuff Builds Your Travel Business
Most travel advisors don’t want to think about systems. They want to focus on clients, marketing, or the fun side of travel. But here’s the truth: it’s the unsexy work behind the scenes that builds the strength of your business. In this short episode, Ros shares why we often avoid the tasks that feel boring or hard, and how leaning into them can free up your time, increase referrals, and create a smoother client experience. Think of it like going to the gym: the squats aren’t glamorous, but they’re what build strength. In the same way, setting up your booking flows, client journey, and marketing rhythm gives you the power to grow your business with clarity and confidence. You’ll also hear how the upcoming Sydney event in September is designed to help you finally get these things done so you leave with processes, plans, and systems that actually work for you. 🔗 Grab all the information and resources for our events and this podcast at:
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Behind the Travel Business: A Conversation with My Husband, Clint Ranse
08/11/2025
Behind the Travel Business: A Conversation with My Husband, Clint Ranse
What’s it really like being married to a travel advisor? In this personal episode, Roslyn sits down with her husband, Clint, to share the real-life ups and downs of managing business, family and travel as a couple. From navigating time zones and guilt trips to bucket list dreams and business dinners on their anniversary, this episode shines a light on what it means to build a business and a life together. 🎧 For more tools & resources, visit:
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Flying, Family, and the Funny Truths Kids Tell - A Conversation with Jackson Ranse
08/04/2025
Flying, Family, and the Funny Truths Kids Tell - A Conversation with Jackson Ranse
In this milestone 100th episode of the Travel Agent Achievers Podcast, Ros takes a heartfelt detour from the usual business chat and invites a very special guest to the mic, her 10-year-old son, Jackson. With honesty, humour, and a good dose of sarcasm (from Jackson, of course), they chat about what it’s really like growing up with a mum who’s a travel advisor, mentor, and business owner. From comparing hotel stays with mum versus dad ("With Dad, it’s Ibis Budget. With Mum, it’s Shangri-La") to learning about different cultures through travel, Jackson shares his perspective on the adventures, the sacrifices, and the unforgettable memories they’ve created together. Ros also reflects on the juggle of business and motherhood - the missed carnivals, the flexibility that entrepreneurship provides, and the value of being present in the moments that matter most.
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Spotting the Signs: When Is It Time to Get Help in Your Travel Business with Redrose Remata
07/28/2025
Spotting the Signs: When Is It Time to Get Help in Your Travel Business with Redrose Remata
Feeling overwhelmed trying to do all the things in your travel business? In this episode, Ros chats with her General Manager, Redrose, about knowing when it’s time to get help. With years of experience in outsourcing, offshore recruitment, and managing global teams, Redrose shares real-world advice on spotting the signs of burnout, how to start outsourcing with confidence, and what tasks travel advisors should stop doing to focus on growth. You'll hear: The biggest red flags that mean it's time to delegate The systems you need (and don’t) before hiring Simple mindset shifts for solo advisors How to use our free resource: 50 Things You Can Outsource in Your Travel Business This is a must-listen if you’re ready to scale your business without burning out and want the tools to do it smartly. Grab the free checklist and learn more at: Be sure to subscribe on Apple Podcasts, Spotify, or your favourite podcast app so you don’t miss future episodes. If this resonated with you, please leave a review, it helps more travel professionals find us and grow stronger businesses. Ready to take the next step? Visit for resources, tools, and to connect with our community.
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Make or Break: Why the Next 90 Days Could Define Your Year
07/02/2025
Make or Break: Why the Next 90 Days Could Define Your Year
Is your travel business off track? Or just ready for a reset? In this mid-year reset episode, travel business mentor and coach Roslyn Ranse shares strategies to refocus your goals, overcome cash flow challenges, and finish 2025 strong. You’ll discover how to shift your mindset, structure your systems, and turn Q3 into the most impactful part of your year. Whether you're a travel advisor, agency owner, or independent consultant, this episode is packed with insights to help you reignite your business momentum and take action without burnout. In This Episode, You’ll Learn: Why Q3 (July–September) is when most travel advisors lose momentum and how to avoid it How to revisit and realign your 2025 travel business goals What to focus on when your bookings slow or cash flow is tight The 3 highest-impact actions you can take now to regain clarity and traction How the upcoming Systems to Scale event in Sydney can help you structure your business for growth For links to all the resources and details mentioned head to: Be sure to subscribe on Apple Podcasts, Spotify, or your favourite podcast app so you don’t miss future episodes. If this resonated with you, please leave a review, it helps more travel professionals find us and grow stronger businesses. Ready to take the next step? Visit for resources, tools, and to connect with our community.
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AI-Powered Travel Marketing: Human-First Strategies That Convert with Bronwyn White
06/16/2025
AI-Powered Travel Marketing: Human-First Strategies That Convert with Bronwyn White
AI isn’t here to replace travel advisors, it’s here to support you. In this episode, Ros chats with travel researcher, futurist, and AI strategist Bronwyn White about how to use human-first AI tools to streamline your content, save time, and attract high-value clients. With over 30 years in the industry (Qantas, Google, Tourism Australia), Bronwyn shares: How AI can save you hours on marketing What travellers really want (and how to speak their language) The biggest mistakes advisors make with AI How to turn your expertise into “ungoogleable” content that converts You’ll walk away with actionable ideas to use AI in your business without sounding robotic and why now is the time to step up and stand out. Grab all the details, links and connect with us at:
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Designing purposeful experiences beyond the bike ride with Claire Baines
05/22/2025
Designing purposeful experiences beyond the bike ride with Claire Baines
In this episode of the Travel Agent Achievers Podcast, I’m thrilled to welcome Claire Baines, CEO of Hands Across the Water and an absolute powerhouse when it comes to creating experiences that truly matter. Claire isn’t your typical travel professional, but her journey from the world of corporate events to leading one of the most impactful experience-based charities is nothing short of inspiring. We dive into her story on how a passion for events and a single moment of saying “yes” to a charity bike ride led her to a life and career filled with purpose, connection, and heart. Claire opens up about the challenges and joys of running a purpose-driven organisation, sharing how she balances strategy and heart as she leads a team across multiple countries. She talks candidly about the pressure of sustaining a charity through global upheaval, and how resilience, creativity, and a strong sense of community helped Hands Across the Water not just survive, but thrive during the toughest times. We explore the magic that keeps people coming back year after year for their immersive experiences in Thailand, and how the human connections formed on these journeys create memories and impact that last a lifetime. If you’ve ever wondered how to infuse more meaning into your travel business, or how you can make a genuine difference while still running a successful operation, Claire’s insights will leave you feeling motivated and full of ideas. We also chat about systems, scaling, and the importance of never losing sight of the personal touch, even as you grow. Whether you’re dreaming of leading your own group trip, looking for new ways to give back, or just need a reminder of the power of community, this episode is for you. Make sure you check out all the resources, links and details at:
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Building legacy through leadership: Leading through crisis with Peter Baines of Hands Across the Water
05/22/2025
Building legacy through leadership: Leading through crisis with Peter Baines of Hands Across the Water
In this deeply inspiring episode of the Travel Agent Achievers Podcast, Ros welcomes Peter Baines OAM, a remarkable leader whose journey from crisis zones to creating a life-changing legacy will leave you feeling motivated and hopeful. Peter shares his incredible story, starting as a forensic investigator responding to some of the world’s most devastating disasters, including the 2004 Boxing Day tsunami in Thailand. It was in the aftermath of this tragedy that Peter’s life took a transformative turn. Witnessing the unimaginable loss and heartbreak, he felt a calling to do more, leading him to create Hands Across the Water, a charity that has since raised over $40 million to support vulnerable children and provide them with education, opportunities, and hope for the future. Throughout their conversation, Peter and Roslyn explore the power of resilience, the importance of leading with purpose, and how small, meaningful actions can create a ripple effect of change. Peter’s insights into leadership during times of crisis and his unwavering commitment to sustainability and long-term impact will resonate with anyone striving to make a difference in their work or life. This episode is more than a story, it's a reminder of the incredible things we can achieve when we align our actions with our values. Whether you’re a travel professional, a business leader, or someone looking for inspiration, Peter’s journey will encourage you to think bigger, act with intention, and create your own lasting legacy. Join us on this journey of hope, leadership, and transformation, and discover how you, too, can build a business and life that aligns with your personal values while making a meaningful impact in the world. Check out full details at:
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Structure, Sustainability & Stronger Client Relationships with Sammi Jaeger
05/12/2025
Structure, Sustainability & Stronger Client Relationships with Sammi Jaeger
Burnout, boundaries, and building a business you love. In this episode of the Travel Agent Achievers Podcast, I’m joined by Sammi Jaeger. Life strategist, business consultant, and creator of the “Fuelled Up Life” framework. Sammi shares her journey from burnout to rebuilding a values-led life and business, and her insights are something every travel advisor can benefit from. We talk about: Recognising burnout and how to respond to it The power (and challenge) of setting boundaries Why aligning your business with your personal values leads to stronger relationships and a more fulfilling life Sammi’s “8 Tanks” framework – a practical tool to help you check in with yourself and create harmony across all areas of your life This episode is filled with real, honest conversation and simple strategies you can use to take better care of yourself, and your business, today. If you enjoy this episode, please subscribe to the Travel Agent Achievers Podcast on Apple Podcasts or Spotify, and feel free to share it with a fellow travel professional. Grab all the links and details we talk about on the episode and other resources at:
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What I’d Focus on If I Were Starting My Travel Business Today
05/06/2025
What I’d Focus on If I Were Starting My Travel Business Today
Are you feeling torn in all directions in your travel business? Wearing all the hats from sales and marketing to admin and client service? You’re not alone, and in this episode, Ros is diving into what she’d focus on first if she were starting her travel business all over again. From building solid sales foundations and understanding your ideal client, to avoiding time-wasting distractions and learning how to set intentional business goals. This episode is packed with real-world advice from a seasoned advisor who’s been where you are and continues to show up every day for her clients in her travel business. Just like you are too. Whether you're brand new to travel or looking to reset and refocus, this episode will help you: Set clear goals that actually matter Prioritise the right things for growth Avoid shiny object syndrome Understand why surrounding yourself with the right people is a game changer Ros also shares her personal journey of building a sustainable business she loves, and why The Achievers Mastermind might be the next right step for you too. Check out the resources she mentions at:
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From Swim Mum to CEO: How I Juggle Business, Mentoring, and Life
04/28/2025
From Swim Mum to CEO: How I Juggle Business, Mentoring, and Life
Have you ever wondered how people juggle growing businesses, family life, and everything in between? In this special behind-the-scenes episode, Roslyn pulls back the curtain and shares a real, unfiltered look into a day in her life as a travel business owner, mentor, and busy mum. From 6 AM starts at the pool to client emergencies, project meetings, group trips, and life admin (hello, laundry and school runs!), Roslyn shows how systems, sales focus, and smart planning help her manage multiple businesses without burning out. You'll hear insights into her personal routines, business structures, and the small daily habits that fuel her success, all while staying grounded, energised, and passionate about helping travel professionals thrive. If you've ever thought, "How do they do it all?" this episode is for you. Get inspired to simplify your days, set clear priorities, and create a travel business that supports the life you truly want. This episode was recorded throughout her actual work day, so it's real, unfiltered and honest. If you love this episode, don't forget to subscribe to the Travel Agent Achievers Podcast on or . ✨ When you leave a written review, it helps more travel professionals discover this podcast and grow their businesses too! Thank you for your support. Learn More About Travel Agent Achievers:
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It’s Not Just a Testimonial, It’s Trust: Why Feedback Fuels Growth
04/21/2025
It’s Not Just a Testimonial, It’s Trust: Why Feedback Fuels Growth
In this episode of the Travel Agent Achievers Podcast, Ros chats with returning guest and founder of , Anna Shannon. Sharing the real power behind gathering client feedback and why we need to move beyond the word testimonial. Together, Ros and Anna explore why Travel Professionals often hesitate to ask for reviews, what social proof really means, and how client feedback is one of the most powerful (and FREE!) marketing tools you have available to you in your travel business especially when the world feels uncertain. With insights into: Why the word “testimonial” can feel awkward, and what to say instead How client stories become a trust bridge for new enquiries Where social proof fits into SEO, online presence, and visibility Real stats: how Travel Agent Finder generates leads through feedback and credibility The “Google Yourself” Exercise every Travel Advisor should do How to start collecting feedback today without the overwhelm This is a must listen episode for any travel business advisor wanting to build authority, increase conversions, and grow a sustainable travel business through relationships and results. Not just algorithms. Whether you're new to feedback systems or ready to take your visibility to the next level, this conversation will inspire you to take action now. Each month, Ros guides a community of driven Travel Professionals through one key area of their business through The Achievers Mastermind. This month’s theme? Social Proof that Sells. Next month? Repeat & Referral Strategies. If you're ready to build a travel business you love, with clarity, support, and systems - .
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Confidence, Connection & Conversions: Why Listening is Key in Travel Sales
04/08/2025
Confidence, Connection & Conversions: Why Listening is Key in Travel Sales
Sales can feel overwhelming for travel advisors, but it doesn’t have to be that way. Building a business involves sales of course! In this episode, Nicole O’Sullivan, a sales expert with 20+ years of experience (mostly in the travel industry), shares how to take the fear out of selling and build genuine client connections. Learn how to master the art of listening, overcome the fear of rejection, and confidently ask for the sale. Packed with actionable tips, this episode will help you grow your travel business sustainably and profitably. Don’t miss it! For full show notes and resources mentioned in this episode, visit:
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Truth Bombs on Digital Marketing for Travel Advisors with Wendy Addinsall
10/23/2024
Truth Bombs on Digital Marketing for Travel Advisors with Wendy Addinsall
In today’s competitive digital landscape, having a strong online presence is essential to attract and retain customers. This week on the Travel Agent Achievers Podcast, Ros is joined by Wendy Addinsall from RedGrape Social, a digital marketing expert who helps travel advisors master social media, email marketing, and more. Wendy brings her years of experience from working with brands like Royal Caribbean and Virgin Australia, where she developed her skills in promoting luxury travel experiences. Wendy shares practical insights on how travel advisors can boost their online visibility. She explains why relying on generic supplier content doesn’t work and how creating personalised, engaging posts can make all the difference. Wendy also dives into the importance of consistency across digital platforms, showing how a well-rounded marketing strategy—including SEO, email campaigns, and social media—can build stronger connections with clients. Throughout the episode, Wendy highlights key strategies, such as using reels to reach new audiences and setting up automated email sequences to stay top of mind. She also discusses the common challenges advisors face when it comes to digital marketing and offers actionable advice on how to overcome them. If you’re looking to improve your digital marketing game and attract more clients, tune in for Wendy’s top tips and learn how to make your business stand out online. Grab all the details, including how to connect with Wendy at :
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Why attending events is Important as a Travel Business Owner
10/09/2024
Why attending events is Important as a Travel Business Owner
Are Travel Business events on your calendar? I'm sure you have LOTS of travel events in your calendar.. And in this episode I share why I have made them an important part of my yearly planning sessions. Even though you may think attending a 2-3 day business conference or event.. It's time AWAY from the office and as a Travel Business Owner you may be on call to your clients 'all the time' I get it. I'm like you. However by prioritsing to put some Travel Business, Supplier, consortia and other events on your 'must do' day to day calendars you can also HELP your business grow. Ros shares how the last 12-18 months have been filled with BIG events and why they have changed the trajactory of her global travel business and why she recommends they are added to your plan too. You may get asked to attend supplier events on a regular basis, which can all add up and seem overwhelming. For Ros, dedicating time to attend smaller individualised sessions is important, however she is much more selective. Check out a few events that as Travel Business Owners and part of the Travel Agent Achievers Community, we are looking forward to.
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A Fresh Approach to Managing Cash Flow for Travel Agents
03/11/2024
A Fresh Approach to Managing Cash Flow for Travel Agents
Managing your business finances is important for any entrepreneur. But it can also feel overwhelming if it’s not a natural skill. In the latest episode of the Travel Agent Achievers Podcast, Ros chats with Victoria Berry, who's an accountant and knows her stuff about making money work for your business. Together, they talk about how to handle your money without all the complicated jargon. Victoria, the brain behind Bookkeeper Hub, breaks down tricky financial ideas into easy steps. She is a trained professional in the "Profit First" method. It’s a system that can help business owners struggling with money flow. It's not just about keeping your books tidy; it's about making sure your business makes you money too. "Profit First" is about splitting up your income into different pots. You've got money for profit, your own pay, taxes, and running costs. This way, you're not just reacting to money problems; you're planning for them. Victoria also talks about why it's important to understand how healthy your business is financially, not just doing what the rules say. She uses real-life examples to show how changing your money habits and using "Profit First" can make a big difference to your travel business and your life. This episode is packed with great advice for travel agents wanting to get a handle on their finances. Whether you're trying to figure out cash flow, want to make more money, or just want a business that works for you, Ros and Victoria have got you covered. So, tune in to this chat and start taking charge of your finances to make your travel business a success! Grab all the information and further details discussed at:
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Your Brand Identity with Canva Certified Expert - Rebecca Flint
02/25/2024
Your Brand Identity with Canva Certified Expert - Rebecca Flint
In this insightful episode, I have the pleasure of hosting Rebecca Flint, a distinguished Canva Certified Expert whose extensive background in design and branding offers invaluable insights for travel professionals seeking to establish a compelling visual brand identity for their businesses. Rebecca's journey is a testament to the power of discipline and strategic planning, skills she honed as a high-level gymnast and later applied to her ventures in the business world. With over two decades of experience in design, coupled with her expertise in community building and brand coaching, Rebecca's story is an example of how diverse skills can converge to create a meaningful impact. During our conversation, Rebecca dispels the misconception that branding is solely about logos or visual elements. She emphasizes the importance of maintaining a cohesive visual brand identity across all platforms to establish trust and loyalty among clients. This consistency is not just about aesthetics; it's about aligning your brand's visual elements with its core values and message. Rebecca also shares insights into her upcoming program aimed at empowering business owners to master Canva for creating visually appealing and consistent content. This episode serves as a practical guide for travel professionals navigating the emotional and practical aspects of building a brand that truly represents who they are and what they stand for. It's an invitation to take action, to start somewhere, and to continuously strive towards creating a brand identity that resonates with their audience and themselves. For more insights and resources to help your travel business grow, visit where we provide continuous updates, valuable content specific to Travel Business Owners and also resources and links to what we discussed.
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Lessons learnt - Burning the candle till it blows out
02/13/2024
Lessons learnt - Burning the candle till it blows out
"You really can't plan, organise, be efficient, or effective when you are coming from a place of chaos." Recently traveling over the Christmas period I learnt a thing or two and I am the first to admit my own faults. (I too am no stranger to overwhelm, taking on too much, not saying NO often enough, valuing myself and not taking a break) I decided only a few months out of the festive season that I needed an 'escape' and to do something different. To spend some quality time with my husband and son doing something we together would look back on in the future. What I wasn't expecting was some of the additional lessons I learnt from experiencing a new culture and visiting places I hadn't previously had on my bucket list. In this episode I share the connections, the stories and the lessons learnt. Also sharing with you some resources to maybe help you on your journey into 2024. Check out all the details at: Hang in there, reach out to people that know you, understand you and can relate to what you need. I am so honored to be the Travel Agent Achievers members and community guide and look forward to sharing the journey with you too.
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The Introvert-Extrovert Dynamic: Mastering Networking with Jaimie Abbott
10/05/2023
The Introvert-Extrovert Dynamic: Mastering Networking with Jaimie Abbott
In this episode I once again had the pleasure of hosting Jaimie Abbott. Many recognise her from her tenure with the Royal Australian Air Force and her role as a politician. Additionally, she's the founder of Paid to Speak. Throughout our conversation, Jaimie has an incredible passion for public speaking and networking she is incredibly skilled at. Networking has expanded from traditional face-to-face dialogues to the digital domain. Jaimie provided valuable insights on the challenges and common misconceptions of portraying oneself online. A recurring theme is "authenticity" in both professional and personal spheres. Furthermore, Jaimie and I delved into navigating social interactions from the perspectives of both introverts and extroverts. This led to an exploration of the importance of recognising and adapting to diverse personalities during networking situations. The episode is a testament to the immense potential genuine relationships hold in the business landscape and how networking can be part of your Marketing strategy. For all the links mentioned and additional details check out:
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Becoming a 'Local Hero' when Marketing your Travel Business
08/29/2023
Becoming a 'Local Hero' when Marketing your Travel Business
In the insightful episode, Ros had the privilege of speaking with Hayley Osborne, the multi-talented marketer and business owner, who contributed valuable insights into the world of travel marketing. Hayley shared her extensive experience, ranging from working on some of the biggest brands like Jack Daniels and Southern Comfort to running her own fashion label and marketing businesses. One of the highlights was Hayley's emphasis on the importance of local area marketing, regardless of whether listeners are working from home or have a storefront. She was quoted as saying, "whether you are based at home or whether you have bricks and mortar, you can do the same thing in different ways." Her encouragement to integrate both online and offline strategies provided a refreshing approach for those feeling overwhelmed by social media. Whether you're interested in content pillars, gorilla marketing, or understanding common mistakes in the travel industry, there's something here for everyone. Don't miss this engaging conversation! On that note, we’d also love to have you in the Achievers in Travel - Facebook group, make sure you join the FREE community. . For more on what is happening and upcoming events - check out Additional details on this podcast episode can be found at:
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My opinion on coaches and mentors
08/08/2023
My opinion on coaches and mentors
In this thought-provoking episode, Ros shares her insights and personal experiences surrounding the importance of coaches and mentors, especially in the business world. Drawing from her own background, she reflects on her time working at McDonald's as a teenager in Australia and how the organisational structure and community there shaped her. She emphasises the importance of good mentors and people looking out for her, fostering her love for Hospitality and Tourism. She also contrasts her experience with her high school community and highlights how her part-time job became her community and laid the foundation for her views on coaching and mentoring. Ros dives into the alarming statistics regarding small and medium-sized enterprises in Australia, highlighting how a significant number of these businesses fail within the first few years. She argues that there is often a lack of support for small business owners and draws attention to the difference between how coaches are perceived in sports compared to business. The discussion leads to her personal journey in her travel business and her decision to join a business coaching program called Business Blueprint by Dale Beaumont, despite the five-figure investment. This experience led her to recognize the value of being challenged and having a mentor to guide and inspire. The episode wraps up with Ros' reflections on why coaching and mentoring are not only important but also essential for personal and professional growth. She acknowledges that the investment in a coach or mentor can be intimidating but emphasises that it can be a game-changer for many. Drawing from her own experience and those of her friends, she encourages listeners to think bigger, challenge their beliefs, and recognise the opportunity coaching and mentoring can provide in various aspects of life. It's a compelling conversation that emphasises the human need for guidance, community, and the courage to grow. For more information on anything we share inside this podcast, please go to: Thank you for being a part of our community and travel family.
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Negotiation in your Travel Business. Necessary? YES
07/18/2023
Negotiation in your Travel Business. Necessary? YES
In this episode, Roslyn gets together with Glin Bayley from The Value Negotiator for a heart-to-heart discussion. They kicked off the talk highlighting the difference between arguing a point and reaching a deal. Glin makes it clear that negotiation isn't about sticking to your guns, but about finding a common ground and building shared value. Glin emphasises the importance of focusing on value rather than price. She gives some great advice to travel experts, encouraging them to really get to know their clients' needs and wishes, and shift the conversation towards what value they're offering, not just what price they're asking. The goal is to help clients see all the value they're getting, which makes them more at ease with the price tag. Glin believes that when you provide real value, customers are happier and more likely to come back. Glin also encourages travel professionals to get clear on their goals and their own reasons for doing what they do. She calls for a fresh view of negotiation, urging us all to see it not as a chore, but as a positive and strategic way to build thriving travel businesses that focus on mutual benefits. Get first access to our latest episodes! If you haven’t already, make sure you subscribe to the Travel Agent Achievers podcast. Once you’ve subscribed, please leave us a written review on iTunes or your favourite podcast platform. Simply click to give us a review, select “Ratings and Reviews” and “Write a Review.” If you have any colleagues that this information may be useful for, share an image of this podcast on socials and make sure to tag us! @travelagentachievers
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Business Lifecycle - What to prioritise and when with Owen Cope
06/27/2023
Business Lifecycle - What to prioritise and when with Owen Cope
Business Success. It can mean so many things to so many different people. In this episode, Roslyn Ranse of Travel Agent Achievers and her guest - Owen Cope, a business strategist and someone whom has been behind the scenes of many successful businesses helping the owners take the next steps discuss the business lifecycle. They share insights on overcoming challenges, effective prioritisation, and the power of systemised team-building. They tackle common mistakes and reveal how to turn them into strengths through productising your services. Whether you're a seasoned travel business owner, a travelpreneur or just starting out in the travel industry, this episode is packed with strategies to propel your business to new heights. Don't forget to subscribe for resources, tools and access our programs at: .
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Delighting Clients with Travefy - Time Saving, Systemising and showcasing YOUR expertise
05/23/2023
Delighting Clients with Travefy - Time Saving, Systemising and showcasing YOUR expertise
'Acts of Service' is one of my love languages. Yet - this podcast episode isn't about that.. Stephanie Gries of Travefy and I, Ros, are talking about going above and beyond for travel clients in a way that isn't intrusive, is 'smart' in how we use our time and also delights clients whilst they prepare for and are traveling. This tool is one that caught my attention during the pandemic. Not only was it one made initially for travellers, but it easy to use and intuitive with how it works. PLUS they are always adding new features and tools to help us as the Travel Experts provide further value for our clients. Stephanie and I discuss all things systems, how using tools that talk to each other or all in one tools that function well are able to help us as travel advisors focus on what we do best. Education is important and together we both believe that if you are learning, we want to see you implement. Check out how Travefy can help you in your travel business with a special discounted offer only for Travel Agent Achievers listeners and members. Use the coupon code: TAA20 for 20% off your first year when purchasing an annual plan, or your first 3 months on the month to month plan. How are you using systems and tools in your travel business to suprise and delight your clients? Making their life easier as well as yours. What tasks are you able to do for them that will increase their 'love' for you and in turn fill your tank too? :-)
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Blurring the Lines between Tour Operators and Travel Advisors: Does it Matter in a Unified Travel Industry?
04/12/2023
Blurring the Lines between Tour Operators and Travel Advisors: Does it Matter in a Unified Travel Industry?
A conversation that I have had and I want to continue to have is what our roles are within the Travel industry, but also how we can all do better in our businesses and how we can work together to ensure we are strong. This episode with Brett Jardine, from CATO - the Council or Australian Tour Operators, opens the discussion about the roles we play, the legalities we need to get checked and where associations can help us all come together. Brett is passionate about helping everyone in their positions and wants to see the industry succeed, and in doing that we need to ensure we tick all the boxes in our roles. Are you blurring the lines, in your role as a Travel Advisor and the work you may be doing with tour operators? Are you unknowingly acting as a Tour Operator and could potentially fall into trouble without even knowing it? Check out the episode details and more information at: For resources, tools and more check out:
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Adding 'Groups' & Creating a System for them Inside your Travel Business
03/31/2023
Adding 'Groups' & Creating a System for them Inside your Travel Business
Groups as part of your Travel Business Mix can be very rewarding. You can predict future sales and you can plan a lot of experiences far in advance, which helps with your pipeline. In this episode I share my own experience as well as the "SYSTEM" and stages behind our Group business success. There is NO one stop shop for every group, however the 5 stages that I share can be replicated and used over and over again so that each group has the same experience with you. It is one of the reasons why we love doing them. I am also giving our 5 Stages away, so make sure you grab the latest FREE resource at the show notes below. Our Achievers Mastermind is open to help you learn more about groups and also in April 2023, we are diving into Marketing and Promoting them to ensure that you fill each experience. (Join up on our website) You get access to all our past training as well as live interaction each month. Even when you are 'busy' having a system in place can clear your mind and also provide the next step to take action on.. No need to feel the overwhelm of EVERYTHING having to be done at once. Check out all the details at:
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How to gain more with just Ten Seconds of Courage
02/26/2023
How to gain more with just Ten Seconds of Courage
Nadine Champion is an inspiring speaker, martial arts teacher and author. She has dedicated over 35 years of her life to studying martial arts and discovering practical tools for strengthening the mind, developing resilience and building courage. Nadine and Ros discuss how to explore the power of positive affirmations through the “ I am” concept. The results can be striking. The only two rules are to write positive things, so they can't be negative. The exercise is about who you are at your core and getting you to think about your life, how you show up in your life and who you really are. It's about valuing who we are and what we are able to give and what we do as travel advisors, what we give to our clients and what we share with our clients,it comes back to who we are as ourselves. In this episode of the Travel Agent Achievers podcast, Ros and Nadine talk about how Nadine transformed her life from kickboxer to cancer patient to professional speaker. She shared how she took courage by focusing on mindset, mental and morning routine. Check out all the details at:
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Planning for and Achieving YOUR Travel Business Goals for 2023
02/14/2023
Planning for and Achieving YOUR Travel Business Goals for 2023
You've hit the ground running, I know. Clients are demanding your attention and time and I am hearing that as 'people pleasers' a number of Travel Advisors are starting to feel the effects of burnout and it's only February! Did you take time out over the festive period? Have you had a chance to look at your business and plan for what's ahead? In this weeks episode I wanted to share what planning CAN do for your business, why it's important, how to overcome some of the challenges and also what action we can take to help us move forward one step at a time. Even when it all feels too much. There are solutions so hang in there. Right now is the time to take massive action to avoid the traps and challenges that can take hold and stop you in your tracks when it comes to building the travel business of your dreams. Make sure you join me or sign up to be notified of the next intake of our Travel Business Accelerator Program HERE:
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