Ep. 345: “Bring All Your Ideas” – Integrating Workplace Cultures & Engaging Employee Experiences with Lisa Mitchell-Kastner of ISS Americas
Release Date: 03/25/2025
Ep. 346: “Partnering for Excellence” – Empowering People by Delivering Facility Management Hospitality Services with Ashleigh Fiora of Striden
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Ashleigh Fiora is Vice President and Head of Strategy & Sales at Striden where she creates customized solutions that redefine the workplace experience, fostering collaborative environments and bringing people back into the office to reconnect. Mike Petrusky asks Ashleigh about the newly branded facilities management division of 1Rivet called Striden, which provides outsourced hospitality and facilities services to enhance the workplace experience. They explore the importance of change management, employee engagement, and the integration of new technologies with a hospitality mindset to...
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Ep. 345: “Bring All Your Ideas” – Integrating Workplace Cultures & Engaging Employee Experiences with Lisa Mitchell-Kastner of ISS Americas
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Lisa Mitchell-Kastner is Head of People & Culture and CHRO at ISS Americas where she is passionate about enhancing workplace culture, leveraging technology tools to create an engaging employee experience. Mike Petrusky asks Lisa about her career journey from operations into HR and she shares her perspectives on current workplace trends, including the evolving talent landscape in a post-Covid workplace where employees have expectations for flexible working arrangements and desire a strong alignment with the company's purpose and values. Lisa believes that multigenerational workforces and...
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Ep. 344: “Support That Emotional Intelligence” – Understanding Human Geography and the Power of Place with Tica Masuku of Spaceful
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Tica Masuku is a Human Geographer and the Global Workplace Strategy Director at Spaceful where she is passionate about understanding the interrelatedness of the environment and the human condition. Mike Petrusky asks Tica to share insights from her training in human geography and her experiences helping clients manage their workplaces. They explore the trends and challenges in corporate real estate and facility management, the importance of understanding the interplay between people and place, and the impact of the digital age on our workplace experiences. Tica believes that the physical...
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Ep. 343: “Honing our Ability to Listen” – Facility Management Leadership and the Evolution of Workplace Experience with Christine Mueller of Capital Group
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Christine Mueller is Vice President and Director of Office Services Operations & Engineering at Capital Group where she is passionate about creating excellence through coaching, strong relationships, and inspiring others to achieve their most challenging goals. Mike Petrusky asks Christine about her career journey and how she currently views the role of facility management, the evolution of the built environment and moving from traditional FM to a focus on workplace experience. They explore the challenges of talent acquisition in the industry, the impact of technology, and the importance...
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Ep. 342: “Understand the Reality” – Shaping Experiences in the Workplace across Space, People, and Technology with David Dewane of Geniant
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
David Dewane is Chief Experience Officer for Physical Space at Geniant where he is passionate about exploring the intersection of space, people and technology in the workplace. Mike Petrusky asks David about understanding the needs and experiences of employees, the evolution of workplace design, and the role of technology in creating more effective and engaging work environments. David says that by understanding the reality of the experience your teams are having and getting real intelligence through research, FM and CRE leaders can evolve their approach to workplace design, rather than...
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Ep. 341: “Find Meaning and Joy” – Building Innovative and Healthy Workplace Cultures with Jamie Woolf of Creativity Partners
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Jamie Woolf is Co-Founder and CEO of Creativity Partners, a renowned innovation cultivator, speaker, and the first Director of Culture at Pixar Animation Studios where she has inspired thousands worldwide to embrace innovation as a catalyst for personal and organizational transformation. Mike Petrusky asks Jamie about her time at Pixar and they explore how physical environments and organizational culture can facilitate or hinder creative thinking and collaboration. Jamie believes that infusing play and creativity into the workplace can enhance problem-solving and overall well-being as we move...
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Ep. 340: “Begin with the End in Mind” – Creating Amazing Workplaces by Building Effective Relationships at Work with Todd Davis of FranklinCovey
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Todd Davis is a Senior Consultant and Thought Leader, the former Chief People Officer at FranklinCovey, and author of the book “Get Better: 15 Proven Practices to Build Effective Relationships at Work”. Mike Petrusky asks Todd about the importance of understanding employees, creating engaging work environments, and the principles of effective leadership as outlined in the book "The 7 Habits of Highly Effective People". Todd emphasizes how leadership involves understanding employees and their needs and the timeless principles that Dr. Stephen Covey explored continue to be relevant in...
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Ep. 339: “How Do We Turn It Around?” – Workplace Resilience, Creativity and Culture with Author Rex Miller
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Rex Miller is a renowned expert in optimizing human and team performance, strategic foresight, and organizational transformation with a long history of serving the facility management and corporate real estate communities. Mike Petrusky asks Rex about their recent time together in Dallas at the IFMA / CoreNet North Texas Tech Symposium where they shared some of the challenges facing workplace leaders in 2025 and explored how the industry needs to shift its focus from technical skills to human and leadership skills. There's a lack of emphasis on curiosity, experimentation, and building...
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Ep. 338: “Attract a Hybrid Workforce” – Creative Workplace Strategies and Innovative Design with Albert De Plazaola of Unispace
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Albert De Plazaola is Senior Principal of Global Workplace Strategy at Unispace where he is passionate about design strategy, workplace strategy and change management with the intent to bring design thinking to solve business problems. Mike Petrusky asks about the opportunity FM and corporate real estate leaders have today to think differently about the workplace and address legacy issues in office design and strategy. They explore the importance of leadership when creating the culture and workspaces that will meet the needs of the hybrid workforce, while also enhancing productivity. Albert...
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Ep. 337: “Calculate the Risks” – Communicate with Courage to Overcome Challenges in FM and the Workplace with Author Michelle Gladieux
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Michelle Gladieux is President of Gladieux Consulting and Author of the book “Communicate with Courage: Taking Risks to Overcome the Four Hidden Challenges” where she focuses on leadership and communication, strategic planning facilitation, and building creative tools that yield personal and professional development. Mike Petrusky asks Michelle to share her views on communication and how it applies to challenges we face in managing the built environment today. Communication involves risk, engaging in a new mindset or behavior with no guarantee of the result, so Michelle offers strategies...
info_outlineLisa Mitchell-Kastner is Head of People & Culture and CHRO at ISS Americas where she is passionate about enhancing workplace culture, leveraging technology tools to create an engaging employee experience. Mike Petrusky asks Lisa about her career journey from operations into HR and she shares her perspectives on current workplace trends, including the evolving talent landscape in a post-Covid workplace where employees have expectations for flexible working arrangements and desire a strong alignment with the company's purpose and values. Lisa believes that multigenerational workforces and diverse teams necessitate the creation of inclusive environments that foster open communication and value diverse perspectives, so she promotes the power of storytelling and the development of a strong employee value proposition to attract and retain talent. Mike and Lisa agree that delivering workplace technologies that match the frictionless and intuitive experiences in our personal lives is essential, so they offer practical advice to help you be a Workplace Innovator in your organization!
Connect with Lisa on LinkedIn: https://www.linkedin.com/in/lisa-mitchell-kastner-22984b13/
Learn more about ISS Americas: https://www.issworld.com/en
Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/
Learn more about Eptura™: https://eptura.com/
Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/