005 The Secret Power Of The Apology From The Boss
The Manager Farm
Episode 5 THE SECRET POWER OF THE APOLOGY FROM THE BOSS. And When The Boss Should Apologize in the first place. I’m Zemira Jones and THIS is The Manager Farm PODCAST Where managers go to grow good people who grow good people… When should The Boss Apologize in the first place; even is it is the President of the organization? The perceived loss of power and prestige can pay off big if you know how to apologize. The paradox of lost power AND WHY YOU WANT TO LOST IT. Stick to the end and I will give you a simple formula for an effective apology. The apology disaster of the BP CEO Tony...
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004 How Great Managers Use External Marketing Techniques Internally To Build High-Performance Teams
The Manager Farm
How Great Managers Use External marketing Techniques Internally To Build High-Performance Teams I’m Zemira Jones…and this is the Manager Farm Podcast episode 004. Today my special guest is Bill Cates… Bill Cates WHEN CHANGE IN THE WORKPLACE IS ON THE HORIZON… Today’s show discusses: “How to use powerful word-of-mouth and referral marketing techniques internally with your team as well for better performance and externally for more customers." Here’s what I’d like you to do: 1.) Listen to this podcast all the way to the end. Bill will...
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003 What Most Bosses Get Wrong In Leading Their Teams… and What To Do About It
The Manager Farm
What Most Bosses Get Wrong About Leading Their Teams… and What To Do About It Episode 003 Here’s what I’d like you to do: 1.) Make sure to listen all the way to the end of this podcast because we will have a free gift you'll really want. Just listen all the way to the end and the what you will receive will impact your skill set, mindset, and the results every manager and leader searches for every day. This is by guest Willie Jolly's gift to every Manager Farm follower. Remember to: 2.) 3.) 4.) Then act! Show Outline with Time Stamps: 6:49 Who is Dr. Willey...
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002 How Great Managers Start 2017 Off On The Right Foot
The Manager Farm
Got a team that has low moral or suffers from internal battles? Battles you would like to end? When teams experience prolonged conflict it is usually a sign of victimhood. Is your team pledged with a victimhood mentality where victimization is out of control? Where one or more of your team members sees themselves as a victim all the time? Well, there is a remedy for some of these symptoms. Victims suffer from a vitamin A deficiency- It's called the lack of Acknowledgment. Open your meetings with “ACKNOWLEDGEMENTS”, have each member make voluntary acknowledgments of someone...
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001 The Manager Farm PODCAST
The Manager Farm
The Secret Reason Why Managers Fail: This episode is about the new year or the new business or the new goal before you and your team. Most Managers have never learned this secret. It is the core reason top leaders succeed. They are the lead evangelists for the concept of self-management. A quote from Lao Tzu describes the essence of strong management: “A leader is best when people barely know he exists. When his work is done, his aim fulfilled, they will say: we did it ourselves.” Lao Tzu New Year Mean Transformation, Change, and Growth: How Great Managers Transform Teams On...
info_outlineEpisode 5 THE SECRET POWER OF THE APOLOGY FROM THE BOSS.
And When The Boss Should Apologize in the first place.
I’m Zemira Jones and THIS is The Manager Farm PODCAST
Get Zemira FREE Management Training on Team Focus HERE:
Where managers go to grow good people who grow good people…
- When should The Boss Apologize in the first place; even is it is the President of the organization?
- The perceived loss of power and prestige can pay off big if you know how to apologize.
- The paradox of lost power AND WHY YOU WANT TO LOST IT.
Stick to the end and I will give you a simple formula for an effective apology. - The apology disaster of the BP CEO Tony Hayward after the 2010 rig explosion and oil spill.
- What is an apology when you are the boss?
- It is a midcourse correction back to a state of truth and TRUST.
The global survey asks respondents how much they trust the four institutions of. A revealing research study for 2016 and 2017.
-government,
-business,
-nongovernmental organizations and
-media
....to do what is right.
Edelman says there is a “grand illusion” at play – a lingering notion that elites continue to lead and the masses will follow.
This historic model of influence was predicated on the belief that:
Elites have access to superior information.
- Their interests are interconnected with the broader public.
- That becoming “an elite” was open to all who work hard.
- A trust gap is emerging between elite and mass populations.
Let’s recognize two facts about apologies at the outset:
1. ) First, we are psychologically predisposed to find reasons (or excuses) to delay or avoid saying we’re sorry.
- Apologizing feels uncomfortable and risky. That doesn’t feel good.
[ It's not the crime, its the cover up] - There’s a loss of power or face involved—it rearranges the status hierarchy and makes us beholden, at least temporarily, to the other party.
- When considering whether and how to apologize, even seasoned leaders can become gripped by indecision.
- United Airlines Chief Executive Oscar Munoz apology went wrong in every way.
Learn how not to repeat his mistakes.
Never say what he said the way he said it and when he said it:
“It’s never too late to do the right thing,” Munoz said as the company began to issue mea culpas on the Tuesday after the disaster.
Learn: What You Say, When You Say It, and Who You say it to.
2.) Second, companies have a strong tendency to evaluate the situation through a legal lens
In 2003, Colorado enacted a law stating that an apology extended by a health care provider would, in any civil action, “be inadmissible as evidence of an admission of liability.” (Several other states deem expressions of sympathy inadmissible in court
Most apologies are low cost—and many create substantial value.
“Truth crushed to earth shall rise again.”― William Cullen Bryant
Martin Luther King said:
"No lie can live forever." We shall overcome because William Cullen Bryant is right. "Truth crushed to earth will rise again."
How to apologize:
The Formula For An Apology From The Boss...
S- Situation
B-Behavior
I-Impact
Apologies and powerful relationship builders