Material Changemakers

Change is all around us. Personally and professionally, we all experience change. What we do with that change, though — how we approach it, navigate it, resist it or embrace it — varies wildly. In a global business landscape being transformed by AI, new ways of working and shifting customer expectations, the ability to harness the power of change is a vital advantage for effective business leaders. Hosted by Material's managing director for Asia-Pacific, Ben Mooney, Material Changemakers is a new interview series featuring in-depth conversations with global thought leaders from across the industry spectrum about critical moments of change in their lives. From the professional to the personal, listeners will garner insights on navigating life's challenging inflection points, embracing change as an opportunity for exploration and growth, how to foster a culture of change and innovation and more. Follow along at the Material website and social channels for the latest content from the series. [Material boilerplate]

Episode 3: Guillaume Papillon 01/14/2026

Episode 3: Guillaume Papillon Over 17,000 kilometers from the small rural town he grew up in on the western coast of France, Guillaume Papillon found his home in Australia because it embodied the guiding philosophy of his life: always be open to new things, and never be satisfied. Joining Material’s Ben Mooney on this episode is Guillaume Papillon, the head of marketing communications at Mable, the largest online platform in Australia designed to find independent support workers. In this conversation, Guillaume and Ben discuss how being a changemaker and being a challenger go hand-in-hand, how his previous experiences around the world in retail and tech inform his work at Mable and how his purpose-driven personality helps him put the individual first as Mable challenges the status quo of the care industry. Hosted by Ben Mooney — Managing Director, APAC at Material Having lived in multiple countries, led global teams, married and fathered three kids, change is something Ben knows all too well – which gives him the perfect background to explore the topic of change and its impacts around the world. In the Changemakers podcast, Ben, Material’s Managing Director for Asia-Pacific, focuses on illuminating guests’ stories, key moments and navigation points through their change journeys. An experienced interviewer, Ben previously hosted a series called The Business of Transformation. Featuring Guillaume Papillon — Head of Marketing Communications at Mable Guillaume (G) is the Head of Marketing & Communications at Mable, the online platform where people connect to provide and receive disability and aged care support their way. More than 25 million hours of support have been delivered through Mable over the last 11 years, enabling hundreds of thousands of people across Australia to live their kind of independence. In his role, Guillaume is accountable for brand strategy and experience, overseeing customer marketing and insights and developing an exceptional - and accessible - digital experience, as well as disrupting the traditional care & support category through data-led PR & communications initiatives. Guillaume has a wealth of experience in disrupting categories and building brands for online platforms, having previously worked as hipages’ Head of Brand & Communications and having led CRM & Lifecycle efforts for global food-delivery platform Delivery Hero. Guillaume’s experience also spans across international category-leading brands, such as Pernod Ricard’s global wine brand portfolio and beauty retailer Sephora in the USA. Originally from France, Guillaume settled in Sydney in 2011 after completing his Master’s Degree in Strategic PR from the University of Sydney. Guillaume is also a qualified wine expert, having successfully completed his WSET Diploma last year, an expert wine qualification only held by a few thousands people globally. He has since founded his wine-tasting side business, The Wine Apothecary. /episode/index/show/4504ec04-10d8-488b-aa50-9948c126f5cd/id/39731715

Episode 2: Patrick Condliffe 12/09/2025

Episode 2: Patrick Condliffe From the pressure cooker of being a high-end chef, to shaping learning experiences in education, to driving customer growth and experience for Amaysim, one of Australia’s leading telcos, Pat Condliffe is a master of reinvention. In this conversation with Material’s Ben Mooney, Pat shares lessons learned from each iteration in his career — and how he now brings that experience and philosophy to getting the best out of the teams he manages. He talks about how he translated the process of self-reinvention into the process of reinventing amaysim’s website, employing the same skills and nimbleness that helped guide him through his career. Listen to him articulate why the key to success is continued education and skill development — and stick around to hear him talk about how goats have helped him along in his journey. Hosted by Ben Mooney — Managing Director, APAC at Material Having lived in multiple countries, led global teams, married and fathered three kids, change is something Ben knows all too well – which gives him the perfect background to explore the topic of change and its impacts around the world. In the Changemakers podcast, Ben, Material’s Managing Director for Asia-Pacific, focuses on illuminating guests’ stories, key moments and navigation points through their change journeys. An experienced interviewer, Ben previously hosted a series called The Business of Transformation. Featuring Pat Condliffe — Digital Product Manager, Acquisition Mobile at amaysim Pat is a digital product leader who specialises in turning messy, high-friction journeys into simple, high-performing products. Drawing on an unconventional background as a chef, teacher and even a stint as a goat herder, Pat brings a grounded, human perspective to how digital experiences are designed and delivered. He’s led cross-functional teams through complex transformations, always with a sharp focus on real customer outcomes over vanity metrics. A vocal advocate for practical, applied AI in product management, Pat brings a refreshingly honest, no-jargon perspective on how teams can ship faster, reduce risk and still care deeply about the humans on the other side of the screen. /episode/index/show/4504ec04-10d8-488b-aa50-9948c126f5cd/id/39343895

Episode 1: Katja Forbes 10/15/2025

Episode 1: Katja Forbes Katja Forbes always says yes to adventure: “Let’s try it once and see what happens.” In this conversation with Material’s Ben Mooney, Katja discusses how she’s brought that attitude to her work with AI — how it grew from being an on-demand tutor to help her code in Python to a “thought partner” tool that amplifies her thinking and connections, and how she’s now helping other CX leaders take advantage of AI’s potential while navigating heavily regulated spaces like banking and financial services. Katja and Ben also talk about the rise of machine customers and how organizations need to build the infrastructure to bridge human and machine interactions if they want to be successful in the new age of AI. Hosted by Ben Mooney — Managing Director, APAC at Material Having lived in multiple countries, led global teams, married and become a father of three kids, change is something Ben knows all too well, giving him the perfect background to explore the topic of change and its impacts around the world. Ben is personal yet practical in his interview approach, exploring guests’ stories, key moments and navigation points through their change journeys. An experienced interviewer, Ben previously hosted a series called The Business of Transformation. Featuring Katja Forbes — Head of Client Experience, Insights and Development at Standard Chartered Katja Forbes is a fearless CX innovator and award-winning leader who consistently challenges the boundaries of customer experience and AI. Named one of Westpac/AFR’s “100 Women of Influence” and ranked among CX Network’s Top 20 CX Leaders in AI and Financial Services, she boldly transforms traditional corporate cultures into dynamic, client-centric powerhouses. As an Executive Director at a Global Financial Services firm, Katja expertly blends human-centered design with cutting-edge technology, establishing her organization as a global thought leader. An outspoken advocate for women in leadership, her compelling voice, sharp insights and magnetic on-camera presence make her an industry standout. Her new book, Machine Customers: The Evolution Has Begun, will be published in November 2025. /episode/index/show/4504ec04-10d8-488b-aa50-9948c126f5cd/id/38584400

Material Changemakers

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