Episode 4: Keira Tunnah
Material Changemakers
“Let go of expectations and embrace unexpected outcomes” — that’s the mantra Keira Tunnah has lived by, both in her personal life and in her career. From changing both state and city and having twins during Covid lockdown, to making the jump from banking to gaming, Keira’s life has been constant change. And she wouldn’t have had it any other way. Keira Tunnah, the former head of loyalty and customer experience at EB Games and now the manager...
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Episode 3: Guillaume Papillon
Material Changemakers
Over 17,000 kilometers from the small rural town he grew up in on the western coast of France, Guillaume Papillon found his home in Australia because it embodied the guiding philosophy of his life: always be open to new things, and never be satisfied. Joining Material’s Ben Mooney on this episode is Guillaume Papillon, the head of marketing communications at Mable, the largest online platform in Australia designed to find independent support workers. In this conversation, Guillaume and Ben discuss how being a changemaker and being a challenger...
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Episode 2: Patrick Condliffe
Material Changemakers
From the pressure cooker of being a high-end chef, to shaping learning experiences in education, to driving customer growth and experience for Amaysim, one of Australia’s leading telcos, Pat Condliffe is a master of reinvention. In this conversation with Material’s Ben Mooney, Pat shares lessons learned from each iteration in his career — and how he now brings that experience and philosophy to getting the best out of the teams he manages. He talks about how he translated the process of self-reinvention into the process of reinventing...
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Episode 1: Katja Forbes
Material Changemakers
Katja Forbes always says yes to adventure: “Let’s try it once and see what happens.” In this conversation with Material’s Ben Mooney, Katja discusses how she’s brought that attitude to her work with AI — how it grew from being an on-demand tutor to help her code in Python to a “thought partner” tool that amplifies her thinking and connections, and how she’s now helping other CX leaders take advantage of AI’s potential while navigating heavily regulated spaces like banking and financial services. Katja and Ben also talk about the rise of machine customers and how...
info_outlineKatja Forbes always says yes to adventure: “Let’s try it once and see what happens.”
In this conversation with Material’s Ben Mooney, Katja discusses how she’s brought that attitude to her work with AI — how it grew from being an on-demand tutor to help her code in Python to a “thought partner” tool that amplifies her thinking and connections, and how she’s now helping other CX leaders take advantage of AI’s potential while navigating heavily regulated spaces like banking and financial services. Katja and Ben also talk about the rise of machine customers and how organizations need to build the infrastructure to bridge human and machine interactions if they want to be successful in the new age of AI.
Hosted by Ben Mooney — Managing Director, APAC at Material
Having lived in multiple countries, led global teams, married and become a father of three kids, change is something Ben knows all too well, giving him the perfect background to explore the topic of change and its impacts around the world. Ben is personal yet practical in his interview approach, exploring guests’ stories, key moments and navigation points through their change journeys. An experienced interviewer, Ben previously hosted a series called The Business of Transformation.
Featuring Katja Forbes — Head of Client Experience, Insights and Development at Standard Chartered
Katja Forbes is a fearless CX innovator and award-winning leader who consistently challenges the boundaries of customer experience and AI. Named one of Westpac/AFR’s “100 Women of Influence” and ranked among CX Network’s Top 20 CX Leaders in AI and Financial Services, she boldly transforms traditional corporate cultures into dynamic, client-centric powerhouses. As an Executive Director at a Global Financial Services firm, Katja expertly blends human-centered design with cutting-edge technology, establishing her organization as a global thought leader. An outspoken advocate for women in leadership, her compelling voice, sharp insights and magnetic on-camera presence make her an industry standout.
Her new book, Machine Customers: The Evolution Has Begun, will be published in November 2025.