Soft Skills for Leaders with Lisa Evans

Welcome to Soft Skills for Leaders. This podcast is about enhancing the human skills we need to lead today. Soft skills are the less tangible, highly critical skills that every leader needs to succeed. I’m your host Lisa Evans, and my aim is to help you communicate with influence, and be the leader others will want to follow. Every episode, I will bring you a conversation with a guest expert, tips, and strategies to help you become a stand out communicator. If you would like to connect and access a complimentary coaching call, head to https://www.speakingsavvy.com.au

109: Self-Leadership Unlocked 05/13/2024

109: Self-Leadership Unlocked Welcome to "Soft Skills for Leaders," the podcast where we explore the critical skills needed for leadership. In this insightful episode, we unlock the concept of self-leadership with the renowned Andrew Bryant, founder of Self Leadership International. Join us as we delve into the essential elements of self-awareness, choice, intentionality, and the impact of emotional intelligence in today's rapidly changing world. Andrew shares practical tips, personal anecdotes, and valuable insights from his book "The New Leadership Playbook," highlighting the need for self-love, humility, and the ability to empower others. Discover how effective leaders transcend the need for external validation and empower their teams to take ownership. Explore the lessons learned during the pandemic, the importance of diverse perspectives, and the value of continuous personal and professional growth. Tune in to gain valuable insights that will enhance your leadership skills and personal development. Timestamps 00:00 Moving from physio and fixing people to peak performance. 06:11 Stoic philosophers ponder human essence in the AI era. 07:05 Incorporating humanity into AI algorithms is crucial. 12:07 Self-examination, acceptance and growth in life. 16:19 Self-leadership: knowing oneself and sharing the spotlight. 19:40 Delegate vision, trust delivery, equality in work. 23:08 Young and old leaders bring valuable perspectives. 24:56 Recognising limits, seeking guidance, learning from mistakes. 27:29 Checkmate reached in more moves, avoid tunnel vision. 30:33 Self-love opens you up and adds value. 34:56 Lead by example. Action separates the top 1%. Why Listen? Unlock your potential and enhance your leadership skills with Andrew Bryant's insights on self-leadership, bias, and personal growth in this episode of "Soft Skills for Leaders." Talking Points - Self-leadership is defined as intentionally influencing thinking, feeling, and actions - Importance of self-awareness, choice, and intentionality in shaping our lives - Challenges of overcoming societal systems that discourage independent thinking - Value of humility, accountability, and deconstructing decisions to overcome biases - Tips for developing self-leadership, including journaling, accountability, and self-care - The importance of self-love and surrounding yourself with people who value you - The New Leadership Playbook: focusing on self-leadership as a conversation - The pandemic's impact on leadership, including the need to trust and empower teams The Top 3 Takeaways 1. Self-leadership requires self-awareness, intentionality, and daily practice, intertwined with emotional intelligence as we intentionally influence our thinking, feelings, and actions towards our objectives. 2. Effective leadership involves empowering and encouraging others. It also necessitates engaging in dialogue, understanding individuals' needs, wants, and beliefs, and identifying blind spots. 3. Practical tips for developing self-leadership include journaling to capture internal narratives, having an accountability buddy or coach, and practising self-care and self-love. Also, learning from mistakes, deconstructing success, and seeking specific feedback are crucial elements of self-leadership. Connect with Andrew Bryant LinkedIn: Website: Connect with Lisa Evans LinkedIn Website Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, contact . Connect with me on /episode/index/show/businesschat-lisaevans/id/31062958

108: Building Resilient Teams 04/09/2024

108: Building Resilient Teams Welcome to "Soft Skills for Leaders," the podcast where we explore the critical skills needed for leadership. In this episode, our host Lisa Evans sits down with resilience expert Michael Licenblat, author of "Pressure Proof," to delve into the importance of resilience in business. Michael shares his journey of overcoming setbacks and rejection in building a successful natural therapy business, drawing from his background in psychology, shiatsu therapy, and martial arts. Join us as Michael discusses the evolving challenges faced by leaders in a rapidly changing business landscape, emphasising the need for psychological safety, effective communication, and nurturing talent in teams. We'll also explore the significance of self-care for resilient leaders, and Michael shares his recommendations for developing leadership skills, including resources for inspiration and personal growth. Tune in as we uncover the key principles behind building resilient teams and discover valuable insights from Michael's experience. This episode is packed with practical tips and thought-provoking ideas to equip leaders with the skills needed to thrive in today's dynamic business environment. Timestamps 00:00 Parents taught business, resilience; important in life. 06:42 Trust your gut: essential for success. 07:24 Stay resilient, trust yourself, and overcome challenges boldly. 10:28 Bounce back fast from setbacks and recover quickly. 14:59 Embed resilient practice in teams for success. 19:18 Leaders sustain energy and improve team effectiveness. 21:07 Loss of control during COVID-induced anxiety. 24:14 Work with high-performing teams under pressure. 27:17 Vocal, grounded entrepreneur Gary Vaynerchuk inspires listeners. 29:39 Comedy journey: resilience, rejection, perfecting material, persistence. 33:38 Visit bouncebackfast.com.au or pressureproofinstitute.com to start. Why Listen? In this episode, resilience expert Michael Licenblat offers practical tips for building resilient teams in today’s rapidly changing business landscape. Listeners will gain valuable insights on fostering psychological safety, sustaining talent, and developing critical leadership skills. Talking Points - Michael's journey of resilience in business, drawing on entrepreneurship, natural therapy, and martial arts. - The evolving challenges in business, including AI, intellectual property theft, fake news, and influences. - The importance of creating psychological safety in teams through honest feedback and coaching through change. - The role of leaders in sustaining talent by managing individuals' energy and output. - The crucial role of communication and emotional intelligence during times of major change. - Resources for developing leadership skills, including podcasts and autobiographies. - The relevance of stand-up comedians' resilience in their careers. - Practical strategies for building resilient teams, such as repurposing pressure and fostering space for failure. The Top 3 Takeaways 1. The importance of resilience in business: Michael Licenblat shares insights into the critical role resilience plays in navigating the rapidly changing landscape of business, particularly in the face of challenges such as AI, intellectual property theft, and fake news. 2. Strategies for building resilient teams: Listeners can gain valuable knowledge on developing resilient teams by focusing on skills such as decision-making, tenacity, empowerment, and coaching through change. This is essential for sustaining talent and encouraging growth in the face of adversity. 3. Resources for personal and professional development: Michael recommends resources such as Gary Vaynerchuk's podcast and autobiographies of comedians as tools for cultivating resilience and inspiration. These takeaways provide actionable insights for leaders looking to enhance resilience and adaptability within their business or team. Connect with Michael Licenblat LinkedIn: https://www.linkedin.com/in/michaellicenblat/ Connect with Lisa Evans LinkedIn Website Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, contact . Connect with me on /episode/index/show/businesschat-lisaevans/id/30723203

107: Leading Through Connection with Paul Skewes 02/12/2024

107: Leading Through Connection with Paul Skewes Uncover the essential human skills that drive exceptional leadership and discover the empowering impact of coaching on team development and capability improvement. My guest is Paul Skewes who is a seasoned leadership development coach, and he partners with mid to senior-level leaders to enhance their leadership capabilities. He brings a wealth of experience from working across various industries, particularly within the resources sector. Paul is here to share his insights on the importance of essential leadership skills, the challenges leaders face, and how coaching can empower both leaders and their teams. So, let's dive into this insightful discussion with Paul Skewes. Timestamps 00:00 Paul's Journey into the realm of leadership and coaching 05:01 Organisations are crazy busy, causing burnout. 08:50 Refocusing team vision to focus on what matters 12:47 Regular discussions and clear development goals. 16:04 Effective leadership needs time, compassion, and empathy. 19:35 Paul shares top three tips 24:43 Leadership challenges, support lacking, conflicting information. 27:18 Work demands cause burnout risk in organisations. 30:40 Attitude, listening, questioning, communicating - key leadership traits. 35:28 Regular meetings maintain mutual understanding and clarity. 39:48 Connection is crucial for teamwork. 41:31 Listen to your team and avoid one-sided meetings. Why Listen? Discover the essential human skills and impactful coaching strategies that can transform your leadership approach in this episode with Paul Skewes and Lisa Evans. Talking Points - Importance of human connection within team leadership - Need for leaders to schedule regular time with their teams - Collaborative approach to meetings with team members - Emphasis on listening more and talking less during interactions - Challenges of performing tasks leaders don't enjoy - Importance of engaging with and understanding team members on an individual level - The social process of leadership and its impact on team communication and engagement - The value of coaching and its increasing role within companies The top three takeaways from this episode are: The importance of scheduling regular time with your team for quick check-ins and adopting a collaborative approach to meetings, focusing on listening more and talking less. The value of caring, compassion, and empathy in approaching work and leading a team, and the significant impact it can have on team members. The critical "soft skills" for great leadership, include the genuine desire for leadership, the ability to listen intently, and effective communication. Connect with Paul Skewes LinkedIn: https://www.linkedin.com/in/paulskewes/ Connect with Lisa Evans LinkedIn Website Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, get in touch with . Connect with me on /episode/index/show/businesschat-lisaevans/id/29890783

106: The Soft Skills of Outstanding Service Culture 01/08/2024

106: The Soft Skills of Outstanding Service Culture I'm excited to bring this episode of Soft Skills for Leaders to you today. My guest is Ron Kaufman, a global leader in the service industry and the author of "Uplifting Service". Ron is one of the world's foremost authorities on customer service, and building strong service cultures. His expertise has been honed through years of working with various organisations, from facilitating international events to advising governments on improving their service culture. Ron's insights are not to be missed, as he shares his wealth of knowledge on service excellence and leadership skills. It's a pleasure to have him here on Soft Skills for Leaders. In this episode, Ron shares his insights on leadership, service excellence, and the power of caring for the future well-being of individuals and the environment. From managing expectations and cultivating trust to the evolution of his brand moniker, "serve, care, love," Ron explores the emotional depth of empathetic care and the importance of creating value for both external and internal customers. Join us as we delve into the essential soft skills leaders need, and discover how leaders can create oasis moments for their teams amidst overwhelming situations. Timestamps 00:00 How Ron got started in this journey. 03:11 Promoting Ultimate Frisbee globally and learning about the different customers. 07:06 Creating value through service, internally and externally. 12:41 Apple store and Genius Bar create an experience. 14:54 Apple store purchase experience feels like the first time. 18:39 Create exceptional first-day experience for employees. 21:55 "Valuing creativity, innovation, and personal connections." 25:02 Service creates value by contributing to well-being. 28:29 Employee trust matters more than transparency. 30:03 Trust in competence, capacity, and care. 33:18 Recognise others' emotional needs, and be compassionate. 37:03 Create oasis moments to shift moods effectively. Why Listen? Ron Kaufman provides valuable insights and ways of enhancing service excellence, building trust, and creating a positive work culture. By tuning in, leaders can gain an understanding of the importance of caring for the well-being of individuals and the environment, and learn practical soft skills for creating value and fostering strong relationships within their teams and with customers. You will gain actionable strategies to improve customer experiences, motivate your teams, and ultimately elevate your organisation's service culture. Talking Points 🌐 Building Trust and Relationships: The significance of care and empathy in building trust, citing competence, capacity, and care as crucial factors. It's all about creating authentic partnerships and valuing the emotional character of every individual. 📈 Creating Value Beyond Expectations: The importance of going beyond standard service agreements and KPIs to create value for both external and internal customers. The examples shared demonstrate how small, thoughtful gestures can make a significant impact on employee well-being and the overall customer experience. 🎈 Uplifting Service and Emotional Connection: Ron Kaufman's concept of "uplifting service" emphasises taking actions to ensure the future well-being of others, encompassing financial, physical, emotional, and relational care. The discussion delves into creating oasis moments for teams and the emotional aspects of caring for others. The top three takeaways from this episode are: The importance of caring for the future well-being of individuals and the environment, and how this mindset should be integrated into leadership and business practices. The concept of transparency in customer service, managing expectations, and the significance of creating a positive first impression for new employees. Recognising the emotional character of every human being, understanding their feelings or values, and taking actions to create value for their well-being through concern and commitment. Transform your leadership journey with the wisdom shared in this episode. Listen now to develop exceptional soft skills for exemplary service leadership. Connect with Ron Kaufman LinkedIn: Website: Connect with Lisa Evans LinkedIn Website Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, get in touch with . Connect with me on /episode/index/show/businesschat-lisaevans/id/29250513

105: From Uncertainty to Clarity: Managing Grey Area Behaviours 11/27/2023

105: From Uncertainty to Clarity: Managing Grey Area Behaviours Welcome back to another episode of Soft Skills for Leaders! I'm your host, Lisa Evans, and today we have a very important and timely topic to discuss: "Grey Area Behaviour" in the workplace. Joining me today is Yhana Lanwin, the founder and CEO of Sans Prejudice Solutions, who brings a wealth of expertise in diversity and inclusion in the workplace. In this episode, we delve deep into the world of grey area behaviours, those actions that aren't clearly right or wrong, acceptable or unacceptable. These behaviours can create discomfort, ethical dilemmas, and even serious issues in the workplace. As legislative changes require employers to provide a psychologically safe workplace, it's crucial for leaders to navigate these grey areas with finesse. Yhana shares her expertise on the subject, highlighting the three common grey area behaviours: silence, uncertainty, and micromanaging. We explore the impact of uncertainty in the workplace and how leaders can address it through effective communication. Timestamps 01:50 Concerned about a lack of change, a driving force for Yhana. 04:38 Defining black and gold behaviours to understand grey. 08:42 Acknowledge power, influence, and responsibility as leaders. 10:03 Consistency and listening are important for leaders. 16:34 Creating spaces for conversations, and training struggles to be effective. 19:06 Leaders need to prioritise psychological safety. Confidentiality, independent support, and trauma-informed responses are crucial. 23:23 Leaders can use system controls to address bias, discrimination, and mental health impact. Affordable online tools are now available. 25:35 Evaluation of biases through technology and self-awareness. 27:45 Emerging research database offers trends and they are free. Why Listen? Gain valuable insights on how grey area behavours can impact your team's morale, create ethical dilemmas, and even affect individual mental health. Discover practical strategies to navigate grey areas, foster psychological safety, and become a leader who thrives in the ever-changing landscape of modern leadership. Talking Points Grey area behaviours: Complex workplace actions with ambiguous consequences. Leadership impact: Acknowledging influence and modelling positive behaviours. Psychological safety: Creating a safe and supportive work environment. Reporting processes: Clarity, confidentiality, and involving independent parties. Seeking outside help: Mediation and expert advice for challenging situations. Using technology: Tools to address bias and promote diversity. Creating a thriving culture: Routines, structured spaces, and open conversations. The top three takeaways from this episode are: 1. In this episode of Soft Skills for Leaders with host Lisa Evans and guest Yhana Lanwin, the top three takeaways are: 1. Grey area behaviours can create discomfort, ethical dilemmas, and issues in the workplace. Leaders need to be aware of these behaviours and address them to create a psychologically safe workplace. 2. Psychological safety: Leaders must prioritize psychological safety in the workplace. This means acknowledging their impact and influence, modelling appropriate behaviours, and creating a space where employees feel safe to speak up about any issues they may be facing. 3. Using technology for bias and discrimination: Leaders can utilise tools and technology to address bias and discrimination within their teams. Apps and tools can help assess gender-balanced language in job ads and identify subconscious bias. Seeking support from databases like Sage publications can provide valuable insights. Quotes Creating a Safe Space for Discussions: "It's around being able to create a space where if you can talk about small things, then you don't need to talk about big things." Connect with Yhana Lanwin LinkedIn: Connect with Lisa Evans LinkedIn Website Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, get in touch with . Connect with me on /episode/index/show/businesschat-lisaevans/id/28776233

103: Creating a Culture of Connection 10/09/2023

103: Creating a Culture of Connection In this episode of Soft Skills for Leaders, host Lisa Evans chats with Kirryn Zerna, a former corporate communications professional in the financial services industry, who spent the first 20 years of her career developing campaigns for large-scale organizations aimed at capturing the hearts and minds of their employees. Inspired by her passion for public speaking, she transitioned into becoming a speaker herself, focusing on helping individuals envision new possibilities and take the next step in their personal growth. Welcome back to Soft Skills for Leaders, the podcast where we delve into the human side of leadership to help you enhance your skills and create a culture of connection. I'm your host, Lisa Evans, and I'm thrilled to be bringing you another episode filled with curious conversations, tips, tools, and ideas to develop critical leadership skills. Before we dive into today's topic, I want to address the gap in releasing episodes recently. Finding available interviewees during busy times has presented some challenges, but I'm back on track! I'm considering incorporating more solo episodes based on a suggestion from one of our listeners. Speaking of which, I'd love to hear from you! What topics would you like to explore in upcoming episodes? Drop me a message and let me know. Now, let's get into today's episode. Connection is the glue that holds organisations together, but building those connections can be challenging due to individual differences and remote work. In this conversation, we will discuss how connected leaders understand and meet the needs of their teams and organisations. Through effective communication and small talk, they bridge gaps and cultivate high performance. We'll also explore the impact of remote work and flexible schedules on connection, as well as the importance of maintaining boundaries while staying connected. Kirryn will provide practical advice on developing communication, understanding team members' preferred communication methods, and creating rhythms that foster engagement and productivity. So, whether you're a seasoned leader or just starting out on your leadership journey, this episode is packed with valuable insights and actionable tips to help you create a culture of connection. Stay tuned as we dive into the art of connection with Kirryn Zerna. "We're living in a place where there's an attention scarcity, that there are so many channels, so many digital options competing for our attention and so we need to be intentional about communicating which ones we will use and then stick to that plan." Timestamps 00:05:15 Connection is vital; a leader understands team, organisation, and relationships. 00:08:57 Flexible work hours, diverse communication methods, potential misunderstandings. 00:10:13 Increased expectation for quick response in flexible work. 00:13:48 Setting intentional boundaries in the work environment. 00:18:16 Remote work lacks social connection and trust. 00:22:37 Leaders should clearly communicate their preferences. 00:26:36 Building team rapport is important for productivity. 00:28:13 Curiosity, listening, and effective communication for leaders. Why Listen? Discover the transformative power of connection in leadership as we explore practical strategies to create a culture of connection and unleash the full potential of your team. Tune in to gain valuable insights and unlock the secrets of fostering meaningful relationships in the workplace. Talking Points Importance of connection in organisations and its role in team dynamics and performance. Impact of small talk on employee well-being and behaviour at work. Importance of understanding individual preferences for work and communication. Importance of social connection in the workplace and challenges in remote work. Challenges and opportunities in digital communication and maintaining boundaries. Importance of clear communication styles and setting expectations. The top three takeaways from this episode are: 1. Building connections and cultivating a culture of connection is essential for leaders. It acts as the glue that holds the organisation together and leads to better team dynamics and performance. 2. Small talk plays a significant role in fostering connection and improving employees' well-being and behaviour at work. Leaders should not neglect the art of small talk and engage in personal conversations to show interest, build rapport, and create connections. 3. Effective communication is crucial for maintaining connections in today's fast-paced, digital work environment. Leaders should establish clear communication styles and preferences, have upfront conversations, and develop an "operating manual" for each team member to ensure effective and efficient communication. Quotes "I see inclusive leadership as the use of inclusion to support individuals, teams and organisations performing. Every single person, regardless of their identity, functions better when they have a sense of belonging and that their uniqueness is valued." Connect with Kirryn Zerna LinkedIn: Website: Connect with Lisa Evans LinkedIn Website Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, get in touch with . Connect with me on /episode/index/show/businesschat-lisaevans/id/28255496

104: Cracking The Email Code 10/04/2023

104: Cracking The Email Code In this episode of Soft Skills for Leaders, host Lisa Evans chats with Carmel Luck, a communication specialist, to discuss the fascinating topic of Cracking the Email Code for Clear Communication. Emails have become an integral part of our daily lives, and it's crucial for leaders to master the art of effective written communication. Carmel will be sharing valuable insights and practical tips on navigating the email landscape with clarity, conciseness, and impact. We'll explore the use of email helpers, such as voting buttons and file-sharing tools, to streamline communication and save precious time. Discover the power of email templates and auto-responses to enhance your efficiency and manage expectations. But it's not just about productivity. Carmel will delve into the importance of inclusive email communication, considering cultural differences and the needs of diverse recipients. We'll learn how to avoid common pitfalls, like excessive exclamation marks or passive-aggressive language, that can inadvertently cause misunderstandings or frustration. And let's not forget about email etiquette. Carmel will guide us through best practices, from crafting concise and informative subject lines to using bullet points and bold formatting to highlight key information. We'll also explore the impact of scheduling emails and the expectations of constant availability in our ever-connected world. Timestamps 00:01:17 General discussion about how emails have become overwhelming. 00:06:09 Keep emails concise and consider alternative methods. What needs to go into an email to get your point across? 00:08:43 Email frustration and passive-aggressive behaviour that can come out in an email. 00:12:44 Etiquette is important for effective email communication. 00:15:47 Professionalism is key; be approachable and cautious. 00:18:50 Increased email responsiveness prompts increased scheduling tool usage. 00:21:26 Use email tools appropriately: subject, language, compassion. 00:26:23 Email helpers save time by providing tools like voting buttons, file shares, templates, and auto-responses. 00:27:41 Customise email message for mobile efficiency. Why Listen? "Master the art of clear and effective communication in every email you send, taking your leadership skills to new heights!" Talking Points Importance of clear and effective email communication. Using email helpers like voting buttons and file-sharing tools. The impact of tone and language in emails. Avoiding passive-aggressive language and excessive punctuation. The need for thoughtful consideration of recipients. Managing expectations and respecting personal time. Promoting inclusive and accessible email communication. Choosing the appropriate communication tool for complex or sensitive topics Implementing the "zero inbox" policy and reducing email clutter. Reflecting on the impact of constant email availability The top three takeaways from this episode are: 1. Using email helpers and tools such as voting buttons, file-sharing tools, and email templates to enhance productivity and save time. 2. Be mindful of clarity and tone: The significance of clear and concise communication in emails. Excessive punctuation marks, sarcasm, and passive-aggressive language can lead to misinterpretation and misunderstandings. 3. Prioritise professionalism and inclusivity: It is essential to be mindful of professionalism in email communication. It is important to avoid mixing personal opinions with professional perspectives and to always stick to stating facts. Inclusive communication must consider different cultures. Quotes "The Importance of Professionalism in Emails: "You can never get into hot water if your email is perfectly professional and just stating facts." Connect with Carmel Luck LinkedIn: Connect with Lisa Evans LinkedIn Website Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, get in touch with . Connect with me on /episode/index/show/businesschat-lisaevans/id/28402586

102: Inclusive Leadership with Síle Walsh 07/31/2023

102: Inclusive Leadership with Síle Walsh In this episode of Soft Skills for Leaders, host Lisa Evans chats with Síle Walsh. Síle is a captivating leader specialising in leadership and organisational development. Her focus is on creating inclusive environments that foster performance and psychological safety. With a background in coaching psychology and organisational development, Síle brings over a decade of experience working with clients both in Ireland and internationally. Her mission is clear: supporting effective leadership to cultivate high-performing, inclusive workplaces where people not only thrive but also achieve extraordinary results. Get ready to be inspired as Síle shares her expertise and passion for making a lasting impact on organizations worldwide through our podcast.. Timestamps [00:01:17] From car washing to leadership coaching. [00:06:43] What is Inclusive leadership? [00:09:50] Journey of self-improvement and overcoming biases. [00:12:02] Inclusive leadership to address diverse needs. [00:17:11] Inclusive leadership involves acknowledging valid perspectives, considering organisational values, and reassessing decisions. It requires self-regulation and listening for nuances in language and values. [00:24:15] Reduced fear, improved performance, higher engagement, better outcomes. [00:29:20] Inclusion is a shared responsibility for all. [00:36:39] Inclusive skills, emotional intelligence, and critical thinking are essential soft skills for leaders. Summary In this episode of Soft Skills for Leaders, Síle Walsh discusses the importance of inclusive leadership, highlighting the need for leaders to embrace diversity, create psychological safety, and develop essential skills such as emotional intelligence and critical thinking. Talking Points The importance of acknowledging that everyone's position is valid. Taking into account organisational values, mission, and purpose in decision-making. Asking the team to reassess their decision before reassessing the leader's own decision. Developing the team's capacity for inclusive decision-making in future meetings. The self-regulation and multiple truth perspectives required for inclusive leadership. Considering nuances in language and different perspectives in discussions about inclusion. Being attentive to what has been missed or misunderstood between people in meetings. The top three takeaways from this episode are: The top three takeaways from this episode on inclusive leadership are: 1. Inclusive leadership is essential for maximizing the potential of teams and organisations. It allows leaders to leverage the individual competencies of team members to enhance overall performance. 2. Inclusion fosters psychological safety within the team, enabling individuals to express their true thoughts and contribute to the work without fear. This leads to more innovative and creative ideas, robust decision-making, and improved business outcomes. 3. Inclusive leadership is a shared responsibility that requires active participation and contribution from everyone in the organisation. This includes leaders, colleagues, and individuals themselves, who should communicate their needs and seek support to create an inclusive work environment. Quotes "I see inclusive leadership as the use of inclusion to support individuals, teams and organisations performing. Every single person, regardless of their identity, functions better when they have a sense of belonging and that their uniqueness is valued." Links to other Soft Skills for Leaders podcast episodes Connect with Síle Walsh LinkedIn: Website: Connect with Lisa Evans LinkedIn Website Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa . Learn more about Soft Skills Academy . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, get in touch with . Connect with me on Book a complimentary mini-coaching session with Lisa . /episode/index/show/businesschat-lisaevans/id/27536361

101: Building a Culture of Thriving with Arthur Carmazzi 07/02/2023

101: Building a Culture of Thriving with Arthur Carmazzi In this episode of Soft Skills for Leaders, host Lisa Evans sits down with Arthur Carmazzi to discuss the importance of soft skills in building a thriving culture, highlighting key skills such as empathy, communication, and being concise, along with creating an inclusive and diverse workplace and understanding different processing types. Arthur is not only a thought leader and a renowned speaker, but also the founder of Directive Communication Psychology and The Coloured Brain, two incredibly innovative approaches to understanding human behaviour and enhancing leadership skills. Timestamps [00:00:03] Arthur Caramazzi founder of Directive Communication Psychology and The Coloured Brain. [00:05:34] Blaming people, realising it's the environment, and ultimately saving the company. [00:09:06] Different industries require different cultures for success. Key factors include a safe environment, trust and respect. [00:11:51] A good culture values and empowers individuals. [00:15:42] Personality is complex; cannot be simplified. [00:20:23] Lack of communication and differing processes hinder productivity. [00:23:46] Embrace diversity, respect others, and foster growth. [00:28:30] Creating awareness and connection with language in workplace. [00:33:05] Understand your coloured brain and perception gaps. [00:38:26] Soft skills: empathy, communication, and being concise. Summary Building a thriving culture and creating an inclusive and diverse workplace and understanding different processing types. Talking Points Arthur's journey: From blaming others to developing models that saved the company money Roller coaster ride: From managing director to losing all his money. Blame game in the organization - Importance of understanding one's processing style and ambiguity relief process. Leadership identity and skills in different areas of life. Knowing oneself and the culture for effective leadership. Clarity, understanding one's Coloured Brain, and desired culture are foundational. Soft skills: awareness, communication, conciseness. Business mindset and culture - Importance of a safe environment, trust, and respect in a good culture. Connecting on a higher level and creating a thriving culture. Respecting diversity and authenticity. Understanding and respecting different perspectives. Building genuine connections and supporting emotional motivations. The top three takeaways from this episode are: Building a culture of thriving requires understanding and practising soft skills such as empathy, communication, and being concise. These skills are essential for creating a safe and inclusive environment where people can thrive and succeed. Understanding different processing types and learning how to effectively communicate and collaborate with people who have different perspectives is crucial. The Coloured Brain model can help teams understand each other better and improve relationships, promoting a culture of respect and understanding. Trust and respect are the foundations of a culture where people can thrive. Creating a diverse and authentic workplace environment where individuals can be their true selves and grow personally and professionally is key to building a culture of thriving. Overall, this episode emphasizes the importance of developing soft skills, creating a culture of inclusivity and respect, and fostering meaningful connections with others in order to build thriving organizations. Links to other Soft Skills for Leaders podcast episodes Connect with Arthur Carmazzi LinkedIn: Website: Connect with Lisa Evans LinkedIn Website Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa . Learn more about Soft Skills Academy . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, get in touch with . Connect with me on Book a complimentary mini-coaching session with Lisa . /episode/index/show/businesschat-lisaevans/id/27346095

100: Redefining Leadership to Inspire Sustainable Change with Vikas Garg 06/19/2023

100: Redefining Leadership to Inspire Sustainable Change with Vikas Garg On this episode of Soft Skills for Leaders, my guest is Vikas Garg, founder of Abillion, a digital platform that encourages conscious living and advocates for a vegan lifestyle to promote sustainability and social equity. Vikas has a passion for promoting a plant-based lifestyle, and discusses how ordinary citizens can have more impact on sustainability than governments or corporations. The interview explores topics such as the importance of empathy and trust as a leader, as well as the impact of animal consumption on social equity and biodiversity. Viaks also shares his personal journey towards becoming vegan, and how ABillion aims to inspire more people to choose plant-based options through the community-based platform. Tune in to listen to this episode, a thought-provoking exploration of sustainability and how individuals can make a difference through their daily habits. Timestamps [00:00:30] Introducing Vikas Garg, founder of Abillion, a digital platform promoting sustainable living. [00:02:28] From India to New York, Vikas had a successful career that led him around the world, but began to question if he wanted to spend the rest of his life in the finance space. He started to think about the role of his values and personal mission, which led him to start his own company. [00:06:16] Vikas was raised vegetarian and appreciates how his values have given him a sense of purpose. Choosing a vegan lifestyle was influenced by his parents' health issues and a better understanding of the impact on health and the environment that dairy has. [00:11:08] Sustainability is about social equity and biodiversity loss caused by consuming animals making us and the planet sick, leading to diseases, deforestation and greenhouse gas emissions. We have an opportunity to change. [00:15:41] Abillion inspires sustainable living through consumption, creating a digital community to help people find the best vegan options and influence businesses to do more. The community aims to inspire simple changes like modifying diet [00:22:20] Great food must be convenient and accessible. Show empathy, not judgment. Create a positive community on social media. Incremental change is good, as reduction is just as important as achieving absolute change. [00:25:30] Large, strong, fast animals are mostly vegetarian, getting protein from plants. Humans get a diluted form of protein from animals, while plants provide clean protein and essential amino acids. Dairy products are marketed as good sources of protein and calcium, but there are other options. Marketing influences ideas about food more than reality. [00:30:34] Soft skills driving success. Leadership requires listening, empathy and trust in your team. It's important to make decisions by considering everyone's voice and feelings. Trust your team and give them space to execute. [00:33:40] Exciting times are ahead for the business to impact more people and double charitable donations. Mission: inspiring a billion people to go vegan. [00:36:00] Speaking to a room of professional speakers, he didn’t see that coming! Summary An inspiring interview with a conscious living entrepreneur Vikas Garg founder of Abillion, a digital platform tackling sustainability through personal consumption. Talking Points 🌱 The benefits of a plant-based diet for sustainability, health, and animal welfare. 🌎 The sustainability challenges we face, including water scarcity, deforestation, and climate change. 🍴 The challenges of finding vegan options while dining out and how technology can help. 🤝 The importance of empathy, trust, and active listening for effective leadership. 💻 The mission of Abillion, a digital platform that helps consumers make sustainable choices. 🎁 The impact of donations on social causes and the goal of doubling Abillion's charitable contributions. 🙌🏼 The power of positive incremental change and how individual actions can make a difference. 🧐 The need for critical thinking and questioning the status quo when making decisions. 🌿 The misconceptions surrounding veganism, including the myth that it's carb-heavy. 💕 The importance of living the values you believe in and being grateful for the influence of family. Links to other Soft Skills for Leaders podcast episodes Connect with Vikas Garg LinkedIn: Website: Connect with Lisa Evans LinkedIn Website Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa . Learn more about Soft Skills Academy . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, get in touch with . Connect with me on Book a complimentary mini-coaching session with Lisa . /episode/index/show/businesschat-lisaevans/id/27183897

099: Self-Aware Leadership with Dr Nia Thomas 06/07/2023

099: Self-Aware Leadership with Dr Nia Thomas On this episode of Soft Skills for Leaders, my guest is Dr Nia Thomas. Nia discusses the importance of self-awareness in leadership and provides tips and activities to help people reflect and grow in this area. The conversation covers a range of themes from inclusive decision-making, to managing stress and emotions through meditation. Nia emphasises the importance of conscious leadership, seeking unfiltered feedback, and developing both hard and soft skills in order to become a self-aware leader. If you're looking to improve your leadership skills and gain some practical tips and insights, this episode is a must-listen. Timestamps [00:03:50] Defining Self-Aware Leadership Through Reflection and Regulation [00:20:40] Self-awareness hindered by filtered feedback and disconnect [00:23:50] Unrealistic Expectations and Toxic Leaders Damage Organizations [00:20:55] Inclusive Decision Making: The Key to Project Success [00:27:45] Self Awareness is a Never-Ending Journey [00:28:42] Solo and team activities to grow self-awareness [00:30:55] Meditation for self-awareness and breathing [00:31:44] The benefits of video review [00:33:14] Facilitated 360° review [00:33:55] Trusted feedback from those you respect [00:35:00] Three word feedback [00:36:22] Softs skills for self-aware leadership. Summary Nia Thomas discusses various aspects of self-aware leadership, including solo and team activities for self-awareness, coaching and mentoring, the importance of inclusive decision-making and reflection and feed-forward to improve relational skills, and defining nine traits that make up a self-aware leader. Talking Points Self-awareness as a never-ending journey Importance of coaching and mentoring for senior members Reading a room and observing behaviours as essential traits of an authentic and effective leader Unrealistic expectations in organisations and their effect on employee interest Importance of inclusive decision-making and listening skills in bridging the gap of strategic-level disconnect Various methods to build self-awareness Crises management from the macro to the micro level The Impact of bureaucracy and red tape on crisis response Psychological safety and the role of leaders in building it The Dunning Kruger Effect in developing self-awareness Importance of seeking unfiltered feedback for conscious leadership Nine traits that make up a self-aware leader: care, humility, authenticity, reflection, trustworthiness, adaptability, modelling behaviour, listening, and learning from experience Links to other Soft Skills for Leaders podcast episodes Connect with Dr Nia Thomas LinkedIn: Website: Connect with Lisa Evans LinkedIn Website Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa . Learn more about Soft Skills Academy . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, get in touch with . Connect with me on Book a complimentary mini-coaching session with Lisa . /episode/index/show/businesschat-lisaevans/id/27036696

098: Leading with Purpose with Linda O'Farrell 05/28/2023

098: Leading with Purpose with Linda O'Farrell On this episode of Soft Skills for Leaders, my guest is Linda O'Farrell. We discuss the importance of organisational culture and well-being in the workplace. Linda shares her insights on the challenges faced by leaders, the need for high-energy and low-energy spaces, and the importance of creating meaning and purpose for oneself and others. We delve into the necessity of building inclusion and holding well-being days for teams. Tune in to learn more about the soft skills necessary for successful leadership. Timestamps [00:04:33] Navigating Challenges in a Complex World [00:08:36] Feeling the Buzz: Signs of a Great Organisation [00:10:50] Creating Cultures Where Everybody Matters [00:18:00] Designing Well-being: The Next Frontier for Organisations [00:25:35] The Downside of Open Plan Offices [00:29:28] Leading with Purpose: Creating Vision and Impact [00:32:17] Embracing Change: Facing Challenges and Evolving [00:37:16] Embracing Change: How to Find Inner Guidance [00:39:23] Maximising Growth: Coaching, Culture, and Community [00:41:53] Soft Skills: Empathy, Resilience, and Communication Talking Points Episode Summary: Building a Culture Where Everyone Matters The Importance of Good Organizational Culture - Challenges Faced by Leaders in Today's World - Reflection and Changing Our Environment with Inner Guidance - Assessing Our Beliefs and Behaviors to Create a Culture Where Everyone Matters - Purpose as Essential for Success - Embracing Change When Necessary - Dedicated Quiet Spaces in the Workplace - Soft Skills for Leaders: Empathy, Resilience, and Communication - Encouraging Inclusion by Giving Everyone an Opportunity to Speak - Wellbeing as an Engineered Component of Organizational Culture. makes show notes and AI-generated content for podcasters. I'm amazed at how much time this tool saves me. Links to other Soft Skills for Leaders podcast episodes Connect with Linda O'Farrell LinkedIn: Connect with Lisa Evans LinkedIn Website Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa . Learn more about Soft Skills Academy . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, get in touch with . Connect with me on Book a complimentary mini-coaching session with Lisa . /episode/index/show/businesschat-lisaevans/id/26486625

097: The Power of Quiet People with Serena Low 05/01/2023

097: The Power of Quiet People with Serena Low My guest on this episode of the Soft Skills for Leaders podcast is Serena Low, an introvert coach who helps professional women find their inner strengths in their quiet nature. As an introvert, it can be difficult to navigate a world that values extroverted qualities such as being outgoing and talkative. From a young age, introverts are often given the label of "quiet achievers" who need to participate more in class. However, this label is not always accurate or fair. Introverts tend to process information internally before sharing their thoughts with others. This means that they may not speak up as frequently in group settings, but when they do contribute, it is often well thought out and insightful. It's important for peers to recognize and appreciate these contributions rather than assume that participation equates to understanding or intelligence. Make sure you tune in to the episode to learn more about Serena and how she helps women unleash their inner strengths. Talking Points Introverts often face challenges in navigating social situations that are designed for extroverted personalities, and introverts are often misunderstood. The labels and stereotypes often come from childhood, often contradicting messages such as being rewarded for being quiet, yet told to speak up. Group settings can be particularly daunting as the pressure to participate is high, and introverted individuals may feel judged or misunderstood by others in the group. From a young age, introverts are often given the label of "quiet achievers" who need to participate more in class. However, this label is not always accurate or fair. Introverts tend to process information internally before sharing their thoughts with others. This means that they may not speak up as frequently in group settings, but when they do contribute, it is often well thought out and insightful. How does an introvert find a way to contribute in an authentic and meaningful way to demonstrate their leadership? Introverts tend to think deeply about issues before expressing their thoughts on them, which leads to well-considered opinions. Which can result in others choosing to listen as the introvert shares wise thoughts. Why 'faking extroversion' is detrimental and causes personal conflict. What happens when the mask comes off? Behaving in this way is exhausting and can cause stress. How introverts choose to use their energy. Solitary activities are usually enjoyable! Finding a healthy equilibrium to recharge and manage limits. Getting older and being more comfortable in our own skin and less time worrying about other people's perception of us. Qualities that set introverts apart can include - calmness compassion, empathy, deep listening, holding space and helping others feel safe. How are we treating the quieter members of the team? As we strive for more inclusive workplaces, leaders find themselves tasked with the challenge of ensuring that everyone can thrive in their work environment. Leaders need to find ways to give each person the opportunity to contribute to the shared goals and appreciated each individual the way they are. Examples of leaders who create an ideal environment for all communication styles. How do we let others know our preferred style? Our identity is so much more than our style. Being quiet is one element. Don't let labels define you. How the introverted business owner learns to communicate their value and be successful at sales and marketing. Links to other Soft Skills for Leaders podcast episodes Connect with Serena Low Web: LinkedIn: Connect with Lisa Evans LinkedIn Website Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa . Learn more about Soft Skills Academy . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, get in touch with . Connect with me on Book a complimentary mini-coaching session with Lisa . /episode/index/show/businesschat-lisaevans/id/26416008

096: Developing a Culture of Resilience with Dr Lynda Folan 04/03/2023

095: The Power of Mentoring with Darren McFarlane 03/27/2023

094: Future Fit Leaders with Gihan Perera 02/27/2023

094: Future Fit Leaders with Gihan Perera My guest on this Soft Skills for Leaders Podcast episode is Gihan Perera. We chat about the essential topic of how leaders can lead in today's workplace and be ready for the uncertainty of the future. Leaders can adapt by bringing the best from the past and to the future and learning new ways of working and leading. Talking Points The meaning of being fit for the future. The new challenges facing leaders post-pandemic in the period of crisis management and growth. The similarities between disruption and innovation. The five key differences between teams that are aligned with the past with those that are fit for the future. The best workplaces on earth and what the Harvard study showed us. The payoff to diversity and how we need diverse thinking to solve the world's problems. The ageing workforce and the value of younger and older people working together. Engagement vs meaning and how an organisation may have a purpose aligned with people's values to optimise engagement. Leadership in the age of Artificial Intelligence and how AI can help by accelerating the experience curve. Automation of jobs and the skills of the future. The two most asked questions that Gihan is asked when he speaks at conferences. The importance of receiving feedback Links to other Soft Skills for Leaders podcast episodes Connect with Gihan Perera Website: LinkedIn: Connect with Lisa Evans LinkedIn Website Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa . Learn more about Soft Skills Academy . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, get in touch with . Lisa offers a strategy session to find out if we are a good fit to work together. Connect with me on Book a complimentary mini-coaching session with Lisa . /episode/index/show/businesschat-lisaevans/id/25908345

093: Head & Heart Leadership with Dr Kirstin Ferguson 02/13/2023

093: Head & Heart Leadership with Dr Kirstin Ferguson My guest on this episode of the Soft Skills for Leaders Podcast is Dr Kirstin Ferguson. Dr Kirstin Ferguson is an award-winning, globally recognised author, columnist and company director. She is one of Australia's most prominent leadership experts with a 30-year executive career and a PhD in leadership and culture. Kirstin is changing how the world looks at leadership, helping people become modern leaders who can lead with their head and heart. Kirstin believes that leadership is simply a series of moments, and every moment allows you to leave a positive legacy for those you lead. Whether you are heading up a large company, managing a small team or guiding your family, our ability to integrate head and heart influences our success in leading others and navigating our complex world. Kirstin explains the eight key attributes of a head and heart leader and provides the tools to measure your own approach. Along the way, she shares her conversations with modern leaders from a broad range of backgrounds whose stories will surprise you, challenge your thinking and inspire you to be the leader the world needs today. Talking Points Kirstin's diverse early career Lessons learned from a military career Leading through influence Authentic modern leaders in the spotlight and why they are different The spark that led to the Head & Heart book It’s OK to admit we don’t have all the answers The key attributes of head & heart leadership The importance of receiving feedback ‘Head & Heart is one of those books you just know is going to change the world.’ KATE JENKINS, Australia’s Sex Discrimination Commissioner Links to other Soft Skills for Leaders podcast episodes Connect with Kirstin Ferguson Website: LinkedIn: Connect with Lisa Evans LinkedIn Website Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa . Learn more about Soft Skills Academy . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, get in touch with . Book a strategy session to find out if we'd like to work together. Connect with me on Book a complimentary mini-coaching session with Lisa . /episode/index/show/businesschat-lisaevans/id/25610250

092: Ethical Leadership in Business with Dr Julie Crews 01/16/2023

091: Conflict and Compassion with IIona Vass 01/02/2023

090: How to Get Noticed with Caelan Huntress 12/18/2022

090: How to Get Noticed with Caelan Huntress In this episode, I chat with Caelan Huntress who is a dynamic speaker, trainer, and business coach. He started his career as an acrobat in the circus. His skills as a theatrical performer and marketing strategist combine to make compelling virtual experiences. As the Creative Director of Stellar Platforms, a digital marketing agency that helps experts and entrepreneurs set up smart marketing systems, he has helped thousands of people increase their income, impact, and influence. He is the author of the book Marketing Yourself. How to elevate your personal brand to the next level. He shares the Four Cornerstones of a personal platform - which is how you are known in the world. Talking Points How street performance is similar to marketing. How Caelen chose new Zealand when his home country left him dry. Lisa’s WWOF’ing experience in NZ (thanks for the memory!). Why do we find it so hard to talk about ourselves? Tall Poppy Phenomenon and how people may be treated who grow tall How to shine brightly regardless of others trying to dim our light What is the difference between personal and business brand? What are the four cornerstones of a personal platform? How do you introduce yourself in a way that others instantly get it? Links Connect with Caelan Huntress Website: LinkedIn: Connect with Lisa Evans LinkedIn Website Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa . Learn more about Soft Skills Academy . Your Host Lisa Evans is one of and Corporate Storytelling Trainers. If you would like help training your team in , public speaking and business storytelling, get in touch with . Lisa offers a strategy session to find out if we are a good fit to work together. Connect with me on Book a complimentary mini-coaching session with Lisa . /episode/index/show/businesschat-lisaevans/id/25218516