109: Self-Leadership Unlocked
Soft Skills for Leaders with Lisa Evans
Welcome to "Soft Skills for Leaders," the podcast where we explore the critical skills needed for leadership. In this insightful episode, we unlock the concept of self-leadership with the renowned Andrew Bryant, founder of Self Leadership International. Join us as we delve into the essential elements of self-awareness, choice, intentionality, and the impact of emotional intelligence in today's rapidly changing world. Andrew shares practical tips, personal anecdotes, and valuable insights from his book "The New Leadership Playbook," highlighting the need for self-love, humility, and the ability...
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108: Building Resilient Teams
Soft Skills for Leaders with Lisa Evans
Welcome to "Soft Skills for Leaders," the podcast where we explore the critical skills needed for leadership. In this episode, our host Lisa Evans sits down with resilience expert Michael Licenblat, author of "Pressure Proof," to delve into the importance of resilience in business. Michael shares his journey of overcoming setbacks and rejection in building a successful natural therapy business, drawing from his background in psychology, shiatsu therapy, and martial arts. Join us as Michael discusses the evolving challenges faced by leaders in a rapidly changing business landscape, emphasising...
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107: Leading Through Connection with Paul Skewes
Soft Skills for Leaders with Lisa Evans
Uncover the essential human skills that drive exceptional leadership and discover the empowering impact of coaching on team development and capability improvement. My guest is Paul Skewes who is a seasoned leadership development coach, and he partners with mid to senior-level leaders to enhance their leadership capabilities. He brings a wealth of experience from working across various industries, particularly within the resources sector. Paul is here to share his insights on the importance of essential leadership skills, the challenges leaders face, and how coaching can empower both leaders...
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106: The Soft Skills of Outstanding Service Culture
Soft Skills for Leaders with Lisa Evans
I'm excited to bring this episode of Soft Skills for Leaders to you today. My guest is Ron Kaufman, a global leader in the service industry and the author of "Uplifting Service". Ron is one of the world's foremost authorities on customer service, and building strong service cultures. His expertise has been honed through years of working with various organisations, from facilitating international events to advising governments on improving their service culture. Ron's insights are not to be missed, as he shares his wealth of knowledge on service excellence and leadership skills....
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105: From Uncertainty to Clarity: Managing Grey Area Behaviours
Soft Skills for Leaders with Lisa Evans
Welcome back to another episode of Soft Skills for Leaders! I'm your host, Lisa Evans, and today we have a very important and timely topic to discuss: "Grey Area Behaviour" in the workplace. Joining me today is Yhana Lanwin, the founder and CEO of Sans Prejudice Solutions, who brings a wealth of expertise in diversity and inclusion in the workplace. In this episode, we delve deep into the world of grey area behaviours, those actions that aren't clearly right or wrong, acceptable or unacceptable. These behaviours can create discomfort, ethical dilemmas, and even serious issues in the workplace....
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103: Creating a Culture of Connection
Soft Skills for Leaders with Lisa Evans
In this episode of Soft Skills for Leaders, host Lisa Evans chats with Kirryn Zerna, a former corporate communications professional in the financial services industry, who spent the first 20 years of her career developing campaigns for large-scale organizations aimed at capturing the hearts and minds of their employees. Inspired by her passion for public speaking, she transitioned into becoming a speaker herself, focusing on helping individuals envision new possibilities and take the next step in their personal growth. Welcome back to Soft Skills for Leaders, the podcast where we delve...
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104: Cracking The Email Code
Soft Skills for Leaders with Lisa Evans
In this episode of Soft Skills for Leaders, host Lisa Evans chats with Carmel Luck, a communication specialist, to discuss the fascinating topic of Cracking the Email Code for Clear Communication. Emails have become an integral part of our daily lives, and it's crucial for leaders to master the art of effective written communication. Carmel will be sharing valuable insights and practical tips on navigating the email landscape with clarity, conciseness, and impact. We'll explore the use of email helpers, such as voting buttons and file-sharing tools, to streamline communication and save...
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102: Inclusive Leadership with Síle Walsh
Soft Skills for Leaders with Lisa Evans
In this episode of Soft Skills for Leaders, host Lisa Evans chats with Síle Walsh. Síle is a captivating leader specialising in leadership and organisational development. Her focus is on creating inclusive environments that foster performance and psychological safety. With a background in coaching psychology and organisational development, Síle brings over a decade of experience working with clients both in Ireland and internationally. Her mission is clear: supporting effective leadership to cultivate high-performing, inclusive workplaces where people not only thrive but also achieve...
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101: Building a Culture of Thriving with Arthur Carmazzi
Soft Skills for Leaders with Lisa Evans
In this episode of Soft Skills for Leaders, host Lisa Evans sits down with Arthur Carmazzi to discuss the importance of soft skills in building a thriving culture, highlighting key skills such as empathy, communication, and being concise, along with creating an inclusive and diverse workplace and understanding different processing types. Arthur is not only a thought leader and a renowned speaker, but also the founder of Directive Communication Psychology and The Coloured Brain, two incredibly innovative approaches to understanding human behaviour and enhancing leadership skills. Timestamps...
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100: Redefining Leadership to Inspire Sustainable Change with Vikas Garg
Soft Skills for Leaders with Lisa Evans
On this episode of Soft Skills for Leaders, my guest is Vikas Garg, founder of Abillion, a digital platform that encourages conscious living and advocates for a vegan lifestyle to promote sustainability and social equity. Vikas has a passion for promoting a plant-based lifestyle, and discusses how ordinary citizens can have more impact on sustainability than governments or corporations. The interview explores topics such as the importance of empathy and trust as a leader, as well as the impact of animal consumption on social equity and biodiversity. Viaks also shares his personal journey...
info_outlineIn this episode of Soft Skills for Leaders, host Lisa Evans chats with Carmel Luck, a communication specialist, to discuss the fascinating topic of Cracking the Email Code for Clear Communication.
Emails have become an integral part of our daily lives, and it's crucial for leaders to master the art of effective written communication. Carmel will be sharing valuable insights and practical tips on navigating the email landscape with clarity, conciseness, and impact.
We'll explore the use of email helpers, such as voting buttons and file-sharing tools, to streamline communication and save precious time. Discover the power of email templates and auto-responses to enhance your efficiency and manage expectations.
But it's not just about productivity. Carmel will delve into the importance of inclusive email communication, considering cultural differences and the needs of diverse recipients. We'll learn how to avoid common pitfalls, like excessive exclamation marks or passive-aggressive language, that can inadvertently cause misunderstandings or frustration.
And let's not forget about email etiquette. Carmel will guide us through best practices, from crafting concise and informative subject lines to using bullet points and bold formatting to highlight key information. We'll also explore the impact of scheduling emails and the expectations of constant availability in our ever-connected world.
Timestamps
00:01:17 General discussion about how emails have become overwhelming.
00:06:09 Keep emails concise and consider alternative methods. What needs to go into an email to get your point across?
00:08:43 Email frustration and passive-aggressive behaviour that can come out in an email.
00:12:44 Etiquette is important for effective email communication.
00:15:47 Professionalism is key; be approachable and cautious.
00:18:50 Increased email responsiveness prompts increased scheduling tool usage.
00:21:26 Use email tools appropriately: subject, language, compassion.
00:26:23 Email helpers save time by providing tools like voting buttons, file shares, templates, and auto-responses.
00:27:41 Customise email message for mobile efficiency.
Why Listen?
"Master the art of clear and effective communication in every email you send, taking your leadership skills to new heights!"
Talking Points
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Importance of clear and effective email communication.
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Using email helpers like voting buttons and file-sharing tools.
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The impact of tone and language in emails.
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Avoiding passive-aggressive language and excessive punctuation.
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The need for thoughtful consideration of recipients.
- Managing expectations and respecting personal time.
- Promoting inclusive and accessible email communication.
- Choosing the appropriate communication tool for complex or sensitive topics
- Implementing the "zero inbox" policy and reducing email clutter.
- Reflecting on the impact of constant email availability
The top three takeaways from this episode are:
1. Using email helpers and tools such as voting buttons, file-sharing tools, and email templates to enhance productivity and save time.
2. Be mindful of clarity and tone: The significance of clear and concise communication in emails. Excessive punctuation marks, sarcasm, and passive-aggressive language can lead to misinterpretation and misunderstandings.
3. Prioritise professionalism and inclusivity: It is essential to be mindful of professionalism in email communication. It is important to avoid mixing personal opinions with professional perspectives and to always stick to stating facts. Inclusive communication must consider different cultures.
Quotes
"The Importance of Professionalism in Emails: "You can never get into hot water if your email is perfectly professional and just stating facts."
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Connect with Carmel Luck
LinkedIn: https://www.linkedin.com/in/carmel-luck-66b4aa32/
Connect with Lisa Evans
LinkedIn https://www.linkedin.com/in/lisaevansspeaker/
Website https://www.speakingsavvy.com.au
Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here.
Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.
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