Appointment Only
Appointment Only with Kenny & Danny King is the podcast for custom clothiers, luxury service providers, and entrepreneurs who want to build a more profitable and manageable business, without sacrificing their life in the process. We’re Kenny and Danny, twin brothers, and business partners for the last 15 years. We’re sharing insights from our own experiences running a high-end small business, including the wins, mistakes, lessons, and systems that helped us create a business that works for us, and just might lead you to your own success! As founders of King Brothers Clothiers, Minnesota’s premier bespoke clothier and the state’s only certified Master Bespoke Clothiers, we’ve spent years building a respected luxury brand while working with professional athletes, executives, and high-level clients across the country. Each episode is designed to leave you feeling both encouraged and challenged. You’re not doing everything wrong; and we’re here to provide you with the practical advice you need to improve your business and reach your next level of growth. Every week, expect high-energy, entertaining, and straight-talking conversations around luxury business practices, client communication, profitability, sales, custom clothier training, and what it really takes to attract high-end clients consistently. Whether you’re looking to work smarter, earn more, improve your customer experience, or build a business that gives you more freedom, Appointment Only delivers the strategies and the real-world insight you can actually use today.
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How and WHY You Need to Turn People Away
01/14/2026
How and WHY You Need to Turn People Away
Not every lead deserves your time, and not every dollar is worth what it costs you. In this episode, we talk honestly about why turning people away is one of the most important skills you can build as a business owner. We break down how to qualify prospects, set non-negotiable minimums, and stop bending over backward for people who aren’t aligned with your goals, values, or process. We share a real email exchange that proves exactly why boundaries matter, how misaligned clients reveal themselves early, and how clear communication actually protects both sides. Tune in to learn how protecting your time, energy, and standards is the fastest path to building a premium, profitable business. Highlights 00:00 Why not every client is worth it (and why that’s okay). 04:15 Why most business owners struggle to turn leads away. 07:45 How to know instantly when it’s a no. 12:00 Why offended prospects prove your system is working. 15:15 Why are order minimums important? 20:00 When prospects get defensive about your process. 24:00 Why valuing your time filters out the wrong clients. 27:15 Easy scenarios that should always be a NO. 30:00 What’s your order minimum for a rush order? 32:00 Why “money isn’t the issue” is a red flag. 34:15 What to do when clients try to control your process. 37:15 Why sending prospects to competitors is smart. 42:00 How to turn people away without conflict. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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What Flipping Burgers Teaches You About Building a Business
01/07/2026
What Flipping Burgers Teaches You About Building a Business
Before we ever ran a high-end business, we picked rocks in farm fields, flipped burgers at the county fair, mowed lawns, landscaped, and parked luxury cars as valets. None of those jobs were glamorous, and most of them weren’t fulfilling, but every single one taught us something we still rely on today. In this episode, we break down the business lessons hidden inside menial work, from understanding value over cost, to pricing projects instead of hours, to learning why not every job is meant to feel inspiring. We also talk about unrealistic expectations around fulfillment, why work ethic matters more than passion early on, and how these early experiences shaped how we price, communicate, and lead now. Tune in and start 2026 with a clearer perspective on work, value, and growth. Highlights 00:00 Why the new year is the easiest time to change prices and policies. 07:15 What flipping burgers taught us about business fundamentals. 15:00 The difference between fulfillment and enjoyment at work. 19:15 Why unrealistic expectations ruin careers and businesses. 21:00 Lessons from working at the county fair and off-menu pricing. 26:45 Learning how value is not the same as cost. 29:00 Should you charge for convenience or just labor? 33:00 Why working smarter mattered even in high school. 37:45 Why landscaping was our favorite job and best teacher. 44:00 What valet work taught us about confidence and authority. 49:00 The lesson every “bad” job quietly teaches you. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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Signs You’re Undervaluing Your Business
12/31/2025
Signs You’re Undervaluing Your Business
Has anyone ever told you to raise your prices and your immediate response was to explain why that won’t work? That reaction alone might be the clearest sign you’re undervaluing your business. In this episode, we break down the most common signs your business is quietly operating from a place of undervaluation. We talk about how these habits train clients to treat your work as less valuable than it actually is, the difference between cost and value, why premium clients don’t want bargains, and how discount-driven businesses train customers to only show up when there’s a deal. Get ready to rethink how you price, position, and talk about your business. Highlights 00:00 What does it really mean when clients tell you to raise your prices? 07:45 The reason most business owners undervalue their work without realizing it. 10:45 Tips to separate personal undervaluation from business undervaluation. 17:00 Why constant discounts quietly train the wrong kind of customer. 22:00 Why your current clients won’t pay more, but better clients absolutely will. 27:00 What premium buyers think about cost and value. 30:30 Why value buyers don’t want cheap. 37:15 How over-apologizing undermines your authority as a business owner. 43:30 The worst advice for growing your business. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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The Dream Client Blueprint: Boundaries That Create Respect, Higher Profit, and Referrals
12/17/2025
The Dream Client Blueprint: Boundaries That Create Respect, Higher Profit, and Referrals
Scope creep. No-shows. “Quick questions.” If any of that just triggered you, press play. In this episode, we’re talking about how to “train” your clients so they actually respect your time and follow your process. We share the real boundaries we’ve built, why we’re obsessed with clarity (and paper trails), and the small, subtle tweaks that make people take you seriously without you having to be a jerk about it. Expect some laughs, a few strong opinions, and a whole lot of “we learned this the hard way” moments, because nothing inspires a better system like getting burned once and deciding, yeah… never again. Highlights 00:00 Have you watched the Jonas Brothers Christmas movie? 03:15 Our yearly trip to NYC, holiday traditions, and 06:45 How have you trained your clients to treat you? 11:00 Lessons learned the hard way that have led to the boundaries we’ve set. 15:00 How we fixed the problem in our business of having no shows. 18:00 Are you qualifying your clients to make sure they’re the right fit for you? 21:15 Why it’s important to set expectations for your clients. 26:45 The first training we implemented early on in business. 31:30 Post-purchase expectation emails: how to cut down follow-ups and constant check-ins. 35:15 Speaking in ranges: how to communicate timelines and pricing to prevent conflict. 39:00 Why repeating the same language (in-person + email) protects you and builds trust. 42:00 Bad business advice: “If you’re busy, you’re successful” (and what to aim for instead.) 46:30 How training clients creates a better experience for them and for you. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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How to Turn Google & Local Media Into a Marketing Machine & Get Found WITHOUT Paid Ads
12/10/2025
How to Turn Google & Local Media Into a Marketing Machine & Get Found WITHOUT Paid Ads
Feel like you “should” be running ads, but you’re not even sure what’s working… or if you can afford it? In this episode, we share the mistake most small business owners make paying for marketing way too early, and the free (or almost free) marketing moves that actually move the needle for a high-end, service-based business. We’ll walk you through how to set up your Google Business Profile the right way, what your website really needs to convert local clients, how to think about social media without chasing every trend, and how to use earned media (local TV, magazines, radio, podcasts) to build credibility and get found on Google. If you want practical marketing ideas you can implement this week without blowing your budget, this one’s for you. Highlights 00:00 Why “staying ready” matters more than you think. 04:00 Why marketing is last in our Million Dollar Manual (and what comes first.) 08:00 The real problem with paying for marketing too early (and the “flush it down the toilet” test.) 12:00 Free marketing that works and how to get found on Google. 16:00 Google Business Profile basics that boost local SEO and visibility. 20:00 MUSTS to include on your website as a small business. 24:00 Pricing, location, and calls to action (making it easy for people to book, call, or buy.) 27:00 How to leverage social media as free marketing. 30:00 Why your haircut, in-person presence, and customer experience are all part of your marketing. 33:00 Earned media 101: using local TV, radio, newspapers, and magazines as FREE advertising. 36:00 How we’ve used press, features, and strategic partnerships to grow our custom clothier business. 38:00 How free + low-cost marketing compounds over time (and what to do if you need money right now). Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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The Tax Guy Who Embezzled From Us, Red Flags We Ignored & What We Did to Fix It
12/01/2025
The Tax Guy Who Embezzled From Us, Red Flags We Ignored & What We Did to Fix It
Most entrepreneurs worry about getting more clients, not getting burned by the people who are supposed to be “on their side.” In this episode, we share the full story of how our longtime tax preparer secretly stopped paying our payroll taxes, how it spiraled into years of penalties, fear, and cleanup, and what we did to finally get out of it. We walk through the red flags we missed, why “no news” from your tax person is not good news, and the exact steps we took to switch firms, negotiate repayment, and get our business and personal finances back on solid ground. If you’ve ever felt clueless about taxes, afraid you’ll look stupid for asking questions, or tempted to ignore uncomfortable money stuff, this conversation will help you protect your business, choose better advisors, and start cleaning up any mess one smart move at a time. Highlights 00:00 Halloween candy, Snickers, and the “lies” we tell ourselves. 05:30 What it took for us to set hard boundaries, raise prices, and order minimums. 11:45 Meeting “Jerry,” and why he seemed like the perfect tax guy. 19:00 Small penalties, extensions, and the slow creep of red flags we ignored. 27:30 Realizing we were two years behind on taxes. 35:00 The quarter-million dollar gut punch. 43:15 The letter that exposed years of unpaid payroll taxes. 52:00 Why we didn’t sue, what we’d do differently, and how to vet your tax pros now. 59:30 Practical encouragement if you feel stupid, behind, or scared of what you’ll find. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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How to Set Goals You’ll Actually Accomplish
11/26/2025
How to Set Goals You’ll Actually Accomplish
Most entrepreneurs only celebrate when something huge happens, and that isn’t often enough. In this episode, we talk about Thanksgiving, gratitude, and why small and repeatable wins are the things that prevent burnout and keep momentum alive. We share how we set realistic goals, how to reward yourselves when you hit them, and ways you can start celebrating even if cash is tight. Tune in to celebrate more, stress less, and enjoy the business you’ve built. Happy holidays ahead! Highlights 00:00 Holiday sign-offs and the mood before Thanksgiving. 07:30 Why gratitude is hard for entrepreneurs. 13:15 Examples of small celebrations that actually stick. 17:30 Why a milestone reward can be worth it even if it fails the “banker test”. 21:00 How do you set a realistic goal? 27:15 How we reduced our yearly goal list to two priority goals. 34:15 What we are grateful for. Resources + Links Sign Up for our Newsletter Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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They Don’t Care Why It Went Wrong: How to Talk to Clients When Things Go Sideways
11/24/2025
They Don’t Care Why It Went Wrong: How to Talk to Clients When Things Go Sideways
Blame might feel satisfying in the moment, but it is quietly torching your reputation, your team culture, and your profit. In this episode, we unpack why the buck really does stop with you as the business owner, and how owning that actually gives you more control, not less. We walk through real stories from our shop and our clients where shipping disasters, customs delays, and vendor mishaps could have turned into finger pointing, and instead became opportunities to reinforce trust and integrity. You will learn how to talk to clients when things go sideways without throwing your team or your circumstances under the bus, how to design policies that protect you from “unforeseen” issues, and when it is actually helpful to share context or responsibility. We also tackle the classic line “you have to spend money to make money” and show you where that is true, where it is killing your cash flow, and what to stop spending on immediately so you can run a profitable, high end business you are proud of. Highlights 00:00 Rat boy summer, fat boy fall, and why this episode is really about blame. 04:30 How casual blame creeps into everyday conversations and business stories. 09:15 Why throwing your own team under the bus makes you look insecure and unprofessional. 14:00 Handling mistakes in house without making your client part of the internal drama. 18:45 Blaming circumstances like shipping, weather, and vendors and how that lands on your client. 23:30 Real stories from customs delays, snowstorms, and missing packages that test your policies. 28:15 Building timelines, boundaries, and rush rules that protect you from “unforeseen” issues. 33:00 When it is actually appropriate to share responsibility or context with a client. 37:30 Why the buck stopping with you is the price of freedom in business and how to accept it. 40:45 Breaking down “you have to spend money to make money” for small, high end businesses. 44:00 What new businesses should avoid spending on, including swag and overbuilt branding. 47:30 A simple filter for deciding what to invest in next so you are not blaming your spending later. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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What You Really Mean When You Say You Can’t Afford It
11/19/2025
What You Really Mean When You Say You Can’t Afford It
Most business objections that sound like “I can’t afford that” are really a priorities problem, and the language we use matters. In this episode, we talk about why saying you can’t afford something hides the real decision, how to reframe tough choices through your priorities lens, and why that clarity makes saying “no” easier and more profitable. We share examples (vacations, trainers, hires, branding) and a few stories from the shop that reveal how thinking in priorities changes decisions, simplifies sales conversations, and helps you run the business you actually want. Get ready to call the right thing what it is and make clearer business decisions. Highlights 00:00 Why language matters when making business choices. 05:00 Lesson in choosing your attitude even when the situation is annoying. 09:30 Why “I can’t afford it” often means I won’t prioritize it. 15:45 Examples of when people misuse 'afford' versus 'prioritize'. 21:00 How your buying behavior sends loud signals about what you value. 24:45 How to communicate your budget without disrespecting someone’s expertise. 28:00 How to communicate expectations in a way that’s respectful and realistic. 33:45 What we mean when we say prioritize vs. afford. 40:30 A healthier and more flexible way to think about affordability in your business. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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Our Biggest Business Pet Peeves That Make Your Brand Look Cheap (And How to Avoid Them)
11/17/2025
Our Biggest Business Pet Peeves That Make Your Brand Look Cheap (And How to Avoid Them)
We’ve seen a lot over 15 years of running a high-end small business, and some of the things business owners do (including things we used to do) make your brands look way less premium than they actually are. Some of the stuff you think is “nice,” “humble,” or “on trend” is actually making your business look low-end. In this episode, we talk about the business-owner pet peeves that quietly communicate insecurity instead of authority and the signals clients pick up on that communicate whether you’re confident, insecure, or trying too hard. Tune in and see which of these pet peeves you might be guilty of too. Highlights 00:00 The pet peeve underneath the pet peeve narcissism. 06:00 Are iPads actually useful for adults or just a kid distraction device? 09:30 What are your business-owner pet peeves? 13:30 How over-apologizing trains your clients to value their time over yours. 16:00 The content that every custom clothier posts and why it all looks the same. 21:45 Why “thank you for the opportunity” can quietly undermine your authority. 26:15 Why color analysis is not for us! 31:00 The line between funny pet peeves and actual dangerous business habits. 35:00 The worst business advice we’ve ever heard. 37:00 Which risks are worth taking in your business? Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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Peaks & Valleys Playbook: What to Do When Business Is Slow (and When It’s Slammed)
11/12/2025
Peaks & Valleys Playbook: What to Do When Business Is Slow (and When It’s Slammed)
Feeling whiplash from the peaks and valleys in your business? In this episode, we share a practical playbook for riding the inevitable ebbs and flows without panic or price-slashing. You’ll learn how to plan for slow seasons, what to focus on when you’re slammed, and why margin (not volume) is your real recession insurance. We also break down smart ways to raise prices, swap discounts for value-adds, and “train” clients to buy at full price. You’ll walk away with clear actions to stabilize cash flow, protect profit, and make better decisions so you can enjoy the busy seasons and actually leverage the slow ones. Highlights 00:00 Why uncertainty is guaranteed and how to prepare instead of panic. 02:10 Peaks & valleys 101: identifying your predictable busy/slow seasons. 05:00 Bad Business Advice of the Day: “The customer is always right” (what’s actually true). 08:15 Busy season game plan: rinse-and-repeat rhythm, protect focus, avoid new strategy sprawl. 11:30 Slow season strategy: what to work on vs. what to intentionally ignore. 14:25 Why staying cheap repels premium buyers (steakhouse analogy). 17:40 When to raise prices (and why Q4 slowdowns can be the perfect window). 20:30 Promos that attract loyal clients instead of bargain hunters. 26:45 How constant promos “train” customers—and how to retrain for full-price buying. 29:20 Case example: pairing a premium purchase with a complimentary add-on (win-win promo). 32:00 Margin as insurance: why profit discipline makes downturns survivable. 35:15 What not to do when it’s slow. 37:40 Lessons to make your business recession proof. 40:05 Your “CEO list” for slow weeks. 48:30 Action checklist: raise prices, plan value-adds, calendar your slow-season projects. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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Working Smarter Not Harder Actually Made Us More Money
11/10/2025
Working Smarter Not Harder Actually Made Us More Money
Ever wonder if working less could actually grow your business faster? In this episode, we talk about how one mindset shift changed the way we ran our business and our lives. We share how cutting meetings, simplifying offers, and protecting your calendar can lead to higher revenue and profit. We break down the operational tweaks and sales rules that free your time, upgrade your clients, and make work fun again. Get ready to learn what growth really means and find the freedom hiding in smarter decisions. Highlights 00:00 Proof that fewer meetings can drive higher revenue and profit. 05:30 Our biggest year ever and why we refused to repeat the pace. 09:00 Short trips spark a new goal for life and work balance. 12:30 Are you willing to lose 40% of your revenue to get your life and your weekends back? 14:30 Two lanes to optimize operations and sales. 20:15 Top tip to centralize all your client communication and save hours. 24:00 Routine that removes guesswork and keeps you in rhythm. 26:30 How simplifying your vendors and offers makes every decision faster and cleaner. 28:00 Why saying “no” might be the most profitable move you ever make. 32:30 The mindset shift that helps you say no without guilt. 36:00 The “no fatigue” we all face regularly and how to push through it when it hits. 40:00 What happens when you serve fewer clients on purpose? 46:00 A story that proves smarter always beats harder. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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Mentorship | Why It Matters & How to Choose The Right Mentor FOR YOU!
11/05/2025
Mentorship | Why It Matters & How to Choose The Right Mentor FOR YOU!
What if we told you there is a “cheat code” that saves you time, prevents mistakes, and makes you money FASTER? In this episode, we break down how to find a real mentor (not a cheerleader), the red flags to run from, and the simple way to start the relationship without making it weird. We share the exact advice that changed our business (and lives), how to adapt guidance to your unique business, and why taking “every client” is terrible advice if you want profit, sleep, and longevity. You’ll leave with a filter for choosing mentors, a first-reachout script, and a smarter path to the premium business you actually want to run. Highlights 00:00 Why mentorship matters & what you have to gain from the RIGHT mentor. 02:00 What do you want to hear more of on the podcast? 04:30 How to approach a mentor without making it weird (first-coffee script.) 06:45 Red flags vs. green flags: who to trust, who to skip. 10:00 Story lesson: when the right move is to “pump the brakes” to avoid costly mistakes. 16:05 How to adapt advice to your model, stage of business, and market. 18:30 The sign you’ve found the right mentor (not a cheerleader.) 21:15 Decision discipline: how to know when to slow down or go all-in. 23:15 Prep questions to ask a mentor for max ROI. 27:30 The playbook for bigger orders, better clients. 32:20 How to shift the DNA of your business to attract high end clients. 37:10 Finding the right mentor for your business. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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Want to Raise Your Prices? | Biggest Lessons NYC Taught Us About Building A Premium Client Experience
11/03/2025
Want to Raise Your Prices? | Biggest Lessons NYC Taught Us About Building A Premium Client Experience
New York City (and how we do NYC NOW vs how we used to) has taught us more about creating a high end business than maybe any other place. We’re here to share the biggest lessons New York has taught us about building a higher-margin, lower-stress business. You’ll learn how to price without apologizing, design a premium client experience that actually matches your rates, swap scarcity for abundance, and choose margin over volume (all while borrowing real scripts and micro-moves we use.) If you’re ready to work with fewer, better clients and elevate your offer, this one’s your playbook. Highlights 00:00 What you can learn from NYC about building a luxury business. 02:00 The time I proposed in NYC and we sang on Broadway for Busta Rhymes. 06:15 How to stop discounting, start differentiating. 08:00 Design the premium experience first. 12:40 What luxury buyers actually want. 17:30 Pricing that signals “best,” not “cheap”. 19:45 Ways to get out of a poverty or scarcity mindset. 24:25 How to raise prices and back that up with your experience. 26:30 What you can learn from other luxury experiences. 30:00 Language to use when speaking to your clients to give the best experience. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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Boundaries That Scale Predictable Income, Protected Time, & Quality Clients
10/29/2025
Boundaries That Scale Predictable Income, Protected Time, & Quality Clients
There is one really important lever that creates more profit, time, and sanity in high-end business. That one thing is boundaries. From weekends off and rush-order rules to order minimums and price confidence, we share the scripts and mindset that took us from reactionary “yes to everything” guys to appointment only. The best thing about defining and holding clear boundaries is it leads to happier clients, healthier margins, and a life you actually want to live. Expect twin banter (per usual) and plenty of plug-and-play moves you can use this week. Highlights 00:00 Today’s forecast: twin banter + boundary breakthroughs. 02:10 Why boundaries aren’t mean, they’re priorities on paper. 05:30 Saying “no” without guilt (and keeping clients). 08:15 How we protect having weekends off with policies clients respect. 11:20 How we talk about our order minimums. 14:45 What to do about rush orders. 18:00 Why we are by appointment only (and how it can apply to you.) 21:10 Industry norms vs. building the business you actually want. 24:00 Scripts for handling expired promos and clients asking for discounts. 27:35 How to protect family (and how that leads to better work.) 30:10 Why pushback to price increases is rarer than you think. 33:00 The easy transition to phase out Saturdays. 36:20 The “better yes” principle to know what to decline NOW to win bigger later. 40:05 Boundaries you need to set to honor this season of your life and business. 44:30 Three boundary upgrades to implement this week. 47:45 Why you must build a business that serves your life. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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Kenny & Danny Off The Clock - Get to Know Us
10/27/2025
Kenny & Danny Off The Clock - Get to Know Us
Today we go off the clock getting real (and ridiculous) about twins-in-business life, competitiveness, morning routines that would disappoint productivity YouTubers, and the tiny “luxuries” that keep us sane while building profitable, high-end businesses. Between choir-class trauma, our first “startup”, and a few rants, you’ll hear how we think about partnership, success, and staying relaxed enough to play the long game. It’s fun, it’s honest, with some business nuggets tucked into the chaos. Highlights 00:00 Today’s vibe: casual Q&A (with a few biz nuggets.) 03:00 Our power-move lesson. 09:15 How we channel competitiveness into business. 11:30 Our twin partnership: trust, conflict, and synergy. 17:45 Ways we unwind that actually work. 22:30 Small luxuries we enjoy and buying back time. 29:15 Our morning routines. 33:30 What we’re loving right now. 41:45 Defining what success means to us. 45:30 Fake “podcast clips” on social: quick take. 47:45 Dancing With the Stars chat. 49:30 A sneak peek at what's next. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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How To Recognize & Attract Dream Clients That Respect Your Time (& Filter Out The Ones Who Drain You)
10/22/2025
How To Recognize & Attract Dream Clients That Respect Your Time (& Filter Out The Ones Who Drain You)
We might be in different industries, but what we know for sure is we’ve had the same clients. In this episode, we break down the common traits your best clients share, and the red flags your worst clients almost always wave, so you can not only spot your ideal client when they show up, but attract more of them. Knowing these red and green flags will help you make faster decisions, prevent headaches, and build a business that finally respects your time. What we’re sharing with you is exactly what has helped us filter out energy drains without drama, and tune our offers and policies so the right people lean in and the wrong ones self-select out. No fluff, no therapy session, just the perspective shift that helps you raise your floor, protect your peace, and close bigger deals with less effort. Highlights 00:00 How predictable client patterns help you prevent problems before they happen. 05:12 How to spot red flags early so you can protect your time and energy. 08:40 Recognizing when a client doesn’t trust you and what that means for your process. 11:55 Why your best clients actually appreciate strong boundaries and clear direction. 15:03 The kind of expectation setting that naturally attracts premium buyers. 18:27 Understanding the difference between “comma” and “decimal” decision-makers. 21:10 How raising your prices can instantly filter out problem clients. 24:36 Simple ways to stop scope creep before it starts. 27:58 Why people who respect your time will always respect your process. 31:22 Turning what you’ve learned from bad experiences into better systems and policies. 34:09 How to build your business for your best clients and letting the rest self-filter. 37:45 The one email that tells the right clients they’re in the right place. 39:30 The power of designing your business around the clients you actually want. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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How to Handle Client Conflict Like a Pro While Keeping Your Reputation & Sanity
10/20/2025
How to Handle Client Conflict Like a Pro While Keeping Your Reputation & Sanity
If you’ve ever found yourself in a dumb conflict with a client and thought, “How did we even get here?”, this episode is for you. We’re Kenny and Danny, and today we’re talking about what every business owner eventually learns the hard way: conflict is inevitable, but chaos is optional. Whether it’s a client with unrealistic expectations or a misunderstanding that spirals out of control, we’ve learned that managing it well is what separates the pros from the amateurs. In this episode, we share our real world framework for managing conflict with high-paying clients (the same one we teach in our mastermind for custom clothiers.) You’ll learn how to protect your sanity, your reputation, and your profit margins all at once. Highlights 00:00 How humor keeps business conflicts from feeling heavy. 02:30 Why perspective matters more than perfection in leadership. 05:00 Discover what jury duty can teach you about clients. 09:30 Recognize early signs of conflicts before they escalate. 11:30 Why conflict is a normal part of growth. 14:00 Master the art of responding fast without reacting emotionally. 16:30 How to document to protect your business and reputation. 19:00 Discover which communication method keeps clients calm and clear. 22:00 Word-for-word strategies to de-escalate conflict through email. 25:00 Learn how to keep the tone human in written messages. 28:00 When a quick phone call can save a client. 31:00 Use “two-option” solutions to turn frustration into collaboration. 34:00 Evaluate every conflict to strengthen systems and boundaries. 36:30 The clear formula for conflict-free growth. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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Competition - Who Are Your REAL Competitors, Copycats, & Where Comparison Is Killing Your Business
10/15/2025
Competition - Who Are Your REAL Competitors, Copycats, & Where Comparison Is Killing Your Business
Let’s talk about the real role competitors play in your business journey. In this episode, we break down two common (yet flawed) mindsets, how to spot your REAL competitors, and the difference between awareness and fixation (hint: one kills momentum.) We’ll share how to stand out no matter how crowded your market may feel, stay confident when people copy you, and play offence instead of defense. If you’re tired of feeling behind or second-guessing your place in the market, this episode will help you focus on what really matters: doing your thing, better than anyone else. Highlights 00:00 The twin skincare experiment and celebrating friends 40th. 08:15 Why we need competition in business. 10:00 Two harmful mindsets when it comes to your competition. 15:45 How to use competition to your advantage. 20:15 Misconceptions we had about competition when we were early in business. 23:00 How to identify who your real competition is. 29:00 Balancing being content in business while striving for more. 31:00 Why we love competition not just as business owners but also as customers. 37:45 How you stand out as the best in your industry. 40:00 The journey from “broke and comparing” to defining your own lane. 43:45 What we wish we heard 15 years ago when we started our business. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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How We Almost Went Out of Business and The Moves That Fixed Everything
10/13/2025
How We Almost Went Out of Business and The Moves That Fixed Everything
Want fewer sleepless nights, better clients, healthier margins? This episode is here to help you build a business that not just survives the plot twists, but help you confidently run your business on your terms.You’ll learn how to stop “accommodating yourself out of business,” switch from half-now/half-later to paid-in-full (without backlash), and why “industry standard” is not a business strategy. We’ll show you how to raise prices during uncertainty (built-in excuse!), set non-negotiable boundaries, and politely ditch price-shoppers so you can attract clients who actually value your process. You’ll walk away with the mindset shift to run your company your way, the courage (and scripts) to say “no” without flinching, and a simple filter to decide which policies to change today so you never get caught cash-starved again. Highlights 00:00 06:00 Lessons from what’s worked (and hasn’t) in our business. 11:15 How we made the change to charge up front. 16:30 How we handled clients who didn’t respect our time and boundaries. 21:00 The power of having a mentor who’s navigated the cycles of ups and downs in business. 29:15 Are you aware of the bad habits hurting your business? 34:00 The difference it makes to be proactive rather than reactive in business. 38:00 The impact of tariffs on businesses and how to adapt to market changes. 41:45 How to push past the discomfort of making necessary changes in business. 48:15 How to handle client pushback and the importance of staying true to your business. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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The Most Expensive Mistakes We’ve Made In Business & How YOU Can Avoid Them
10/08/2025
The Most Expensive Mistakes We’ve Made In Business & How YOU Can Avoid Them
Ever get caught in the slippery slope of “just this one favor”? If you give a mouse a cookie, he’ll want milk… then your nights and weekends. In this episode, we break down the mindset and mechanics of protecting your time, because no one will value it more than you do, and how that single shift transforms profit, sanity, and client quality. You’ll learn the difference between a customer and a client (and why only one belongs on your calendar), how to stop pricing with your wallet in their pocket, why order minimums are the simplest boundary with the biggest payoff, and how saying “no” (without excuses) ends scope creep before it starts. Highlights 00:00 Don’t make these same mistakes we made early on in business. 03:45 Who should sponsor the podcast? 15:30 What assuming your client’s budget is costing you. 22:00 How to set and keep boundaries that honor your time (and your clients too.) 27:00 Just because it’s how everyone does it, doesn’t mean it’s how it should be done. 33:45 Is doing favors hurting your business? 38:45 Your business is NOT for everyone. 43:00 The first hard lesson we learned in business. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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What Getting Sober and Losing 100 Pounds Teaches You About Business
10/06/2025
What Getting Sober and Losing 100 Pounds Teaches You About Business
We’ve never talked in depth about this, at least not publicly, and it’s something that completely changed our lives and business. We quit drinking and rebuilt our routines from scratch. This isn’t a preachy sobriety thing; it’s taking a real look at your habits and whether they’re helping or hurting your ability to have what you say you want. Not only did we end up losing weight and changing our health, but we also came out with clearer minds, steadier energy, stronger relationships, and more discipline in our day-to-day lives. We’ll also show you the business parallels: raising your prices/positioning without burning bridges, cutting the offers you secretly hope no one buys, and stacking boring, repeatable reps that actually move profit and freedom. If you want more control, more clarity, and fewer energy leaks, this convo gives you the nudge (and the playbook) to make a clean change now Highlights 00:00 One brother in a tie, one without. 07:00 The decision to stop drinking. 18:45 How did the decision to quit drinking impact your relationships and business? 22:00 Developing the discipline to hold boundaries and follow through in life and business. 30:00 Saying goodbye to our old drinks of choice and Ryan Renold’s not saying “Hi”. 37:15 Why making exceptions is just a form of self sabotage. 40:00 Want expert results? Hire an expert in that area to get there. 47:15 What in your life right now is no longer serving you? 52:00 Looking back at what we’ve learned by changing our habits. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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Time Is Money: How Valuing Your Hours Multiplies Margin with Amanda Brinkman
10/01/2025
Time Is Money: How Valuing Your Hours Multiplies Margin with Amanda Brinkman
We’re kicking off our first guest episode with a bang joined with creator and host of the Emmy-nominated Small Business Revolution, Amanda Brinkman. We swap origin stories and the moment she gave us permission to build a great small business without falling for the trap of scaling for scale’s sake. Amanda shines a light on what most owners miss (think: your Google listing, true profit drivers, and why you must actually pay yourself), how to protect partnerships before feelings get weird, and the real reason valuing your time multiplies your margin. We also dig into her leap from corporate to founder, the ripple effect of purpose, and why contentment, not just achievement, keeps your business from running you. Highlights 00:00 Amanda’s career journey. 06:45 Behind the scenes of an Emmy nominated show. 13:00 The overlooked tool to bring customers straight to your door. 20:15 Why profitability decisions matter more than exciting new ideas. 25:45 The one thing most entrepreneurs forget to do for themselves. 32:00 How to protect friendships when business partnerships get tricky. 36:30 The hidden cost of doing everything yourself in business. 44:00 What are you applying to your business that you wish every small business knew? 52:00 Operating from and keeping your mindset focused on purpose. 1:00:00 What are your current favorite books and podcasts? Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG: Amanda Brinkman:
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The Non-Negotiables We Wish We Learned Sooner About Building a High-End Business
09/29/2025
The Non-Negotiables We Wish We Learned Sooner About Building a High-End Business
How do you know when it’s the “right time” in business? In this episode, we share the stories of leaving safe careers, opening new locations, raising prices, and making timing calls that never felt convenient but always moved us forward. We talk about how to trust yourself, stop hiding behind excuses, and build a business that doesn’t just survive… it creates profit, freedom, and a life you actually want to live. Get ready to learn what it really means to run a high-end small business. Highlights 00:00 Why profit and not revenue is the only number that matters. 03:45 ChatGPT gives us a hairstyle glow-up we didn’t ask for. 08:15 What bad networking groups taught us. 11:00 Lessons from mentors who told us what we didn’t want to hear. 19:15 Kenny’s transition from TV news to full-time entrepreneurship. 25:15 Danny’s leap while raising a family and carrying a mortgage. 29:30 Why timing will never feel “right” for big decisions. 32:15 The underrated business value of contentment. 35:15 The decision that tripled our revenue and quadrupled our profit. 39:00 Why physical office space still matters in 2025. 43:15 When is the right time to raise prices? 48:15 Why your best clients want you to stay in business and will pay for it. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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The #1 Thing That Took Us From Unprofitable Grind to High-End Growth
09/29/2025
The #1 Thing That Took Us From Unprofitable Grind to High-End Growth
Ready to build a high-profit company that actually serves your life? In our first conversation, we (Kenny & Danny—yes, twins, yes, business partners) pull back the curtain on the mindset shifts that took our custom clothier from reactive and exhausted to intentional and profitable. You’ll hear the real stories, like our chaotic 2020 fork-in-the-road the moment we chose “better over more,” and the turning points that taught us to protect our time, qualify clients, and charge for the value we actually deliver. No hustle theater, just the honest lessons we wish we had on day one, told with a little brotherly banter and a lot of respect for your calendar. Highlights 00:00 What we wish we knew that would have built the freedom we have now, faster. 05:15 What took us from TV Anchor and Youth Pastor to the custom clothier business. 12:00 Misconceptions we had about business before becoming business owners. 15:45 The turning point that got us clear on what had to change to have a profitable business. 22:00 The #1 thing we did that tripled revenue and quadrupled profit. 28:15 What happened when we focused on only needle moving activities. 32:30 One piece of advice our Grandpa gave us every business owner needs to hear. 36:00 How to protect your time (and the reason behind the name Appointment Only). 39:30 Celebrating wins and experiences we’ve had because we’re in business. 42:00 The best advice we’d give our younger selves. Resources + Links Apply for Luxury Clothier Collective Mastermind More resources for custom clothiers Follow Appointment Only in IG:
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Welcome to Appointment Only
09/26/2025
Welcome to Appointment Only
Want to build a business that gives you more control, profit, and freedom from endless hustle? This is Appointment Only, the podcast for building profitable, high-end businesses. We’re Kenny and Danny, twin brothers from day 1 - and business partners for 15 years. We’re sharing insights from our own experiences running a high-end small business — the highs, lows and what we’ve learned that will help build businesses you enjoy running - that aren’t running you! Let’s start creating a business that supports the life you actually want to live!
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