HSB's New Ways of Thinking

HSB’s New Ways of Thinking covers timely topics impacting the U.S P&C insurance industry. Each episode will feature a special guest and will provide a unique perspective related to the specific topic.

The AI Paradox: How Can Something So Smart Be So Energy-Hungry? 12/30/2024

The AI Paradox: How Can Something So Smart Be So Energy-Hungry? In the last episode focused on AI, Jeff O'Shaughnessy and Naveen Agarwal explores the intersection of energy efficiency and AI, highlighting the high energy costs of powering AI systems like GPT. He discusses the development of fusion energy as a potential solution, but notes that this technology is still in its infancy. Agarwal also speaks about the risks that AI poses to the insurance industry, including new exposures and liabilities related to AI decision-making. Ultimately, he emphasizes the need for humans to adapt and build alongside AI in order to succeed. /episode/index/show/hsb-podcast/id/33567582

Deep Fakes and Dirty Tricks: The Dark Side of Generative AI 12/04/2024

Deep Fakes and Dirty Tricks: The Dark Side of Generative AI During this episode of New Ways of Thinking, Naveen Agarwal discusses with Jeff O’Shaughnessy the significant challenges and risks associated with Generative AI, particularly in the areas of deep fakes, identity, and privacy. He notes that while responsible players in the industry are working to address these issues, the threat of malicious actors using AI to compromise identities and access sensitive information remains a major concern. Agarwal also highlights the potential benefits of Generative AI in detecting fraud and improving emergency response times in industries such as insurance and healthcare. Episode: "The AI Paradox: How Can Something So Smart Be So Energy-Hungry?" /episode/index/show/hsb-podcast/id/33567512

The Double-Edged Sword of AI: Balancing Opportunity and Risk 11/15/2024

The Double-Edged Sword of AI: Balancing Opportunity and Risk In the next episode, Jeff O'Shaughnessy and Naveen Agarwal discuss the potential of General Artificial Intelligence (Gen AI) to enable new possibilities and opportunities, rather than simply automating existing tasks. Agarwal believes that Gen AI will create new use cases and empower humans to achieve more, citing examples in healthcare and insurance. However, he also acknowledges the challenges that come with AI, such as bias and hallucination, and emphasizes the need for ongoing monitoring and testing to ensure the accuracy and fairness of AI models. /episode/index/show/hsb-podcast/id/33567507

Balancing Bots and Brains: The Human-AI Advantage 10/30/2024

Balancing Bots and Brains: The Human-AI Advantage In this episode, Jeff O'Shaughnessy and Naveen Agarwal discusses the impact of General Artificial Intelligence (Gen AI) on various business cases, highlighting three key areas where it has made significant inroads: knowledge management, content generation, and call center operations. He provides examples of industries and companies that have successfully implemented Gen AI, such as insurance carriers using it for underwriting and claims processing. Agarwal also addresses concerns about AI replacing human jobs, emphasizing the importance of focusing on automating tasks rather than displacing jobs. He argues that Gen AI will continue to evolve and automate tasks, but ultimately enhance human capabilities rather than replace them. /episode/index/show/hsb-podcast/id/33567427

The Continuous Learner: Unlocking AI's Full Potential 10/10/2024

The Continuous Learner: Unlocking AI's Full Potential In this next episode of New Ways of Thinking, Jeff O'Shaughnessy and Naveen Agarwal continue a deep discussion about AI - specifically getting into additional terms and nuances related to AI. Terms like RAG (Retrieve and Generate), which is a layer on top of LLM (Large Language Model) that allows for more attributable and referenceable answers. Agarwal emphasizes the importance of referenceability and continuous learning in AI models, and notes that companies are starting to embed RAG into their LLM solutions. /episode/index/show/hsb-podcast/id/33567377

Generative Genius: The Future of Artificial Intelligence 09/20/2024

Generative Genius: The Future of Artificial Intelligence Naveen Agarwal, a technology expert with a background in AI joins Jeff O'Shaughnessey on this next podcast series to talk about all things AI. In this first episode Naveen discusses the evolution of AI from its early days to the current generative AI models like Chat GPT. He explains the difference between classic AI and generative AI and also breaks down the components of Chat GPT, including GPT (Generative Pre-trained Transformer) and LLM (Large Language Model), which can be trained on specific domains like insurance claims or underwriting. Overall, Agarwal highlights the transformative power of generative AI in making AI more accessible and user-friendly. /episode/index/show/hsb-podcast/id/33567322

The role of insurance as new risks emerge in vehicles 08/22/2024

The role of insurance as new risks emerge in vehicles In this next episode, we will continue to focus on cyber risks and how it is impacting the automotive industry. Learn how modern vehicles with advanced connectivity features pose higher risks than older models, and over time, the security mechanisms can degrade, creating need for proactive management. Listen in to hear about the ongoing advancements that are happening within the cyber risk landscape and how the future of connected vehicles will continue to change in the future. /episode/index/show/hsb-podcast/id/32686247

Automotive cyber attacks are coming! 07/23/2024

Automotive cyber attacks are coming! On this next episode, Jeff O' continues a converastion with Automotive Cyber Security Expert Giuseppe Serio, from Upstream Security. Giuseppe shares a recenty story about a ride hailing service that was attacked by cyber criminals, sending all the vehicles into one central location. Nobody was harmed. There was no monetary interest. It was just to attack the infrastructure, to inhibit or demonstrate that there's a potential to attack, and by the way, these were all different vehicle models. /episode/index/show/hsb-podcast/id/32265367

Cyber vulnerabilities of the automotive industry 06/27/2024

Cyber vulnerabilities of the automotive industry In this second episode, Giuseppe Serio highlights the complexity of securing modern vehicles, emphasizing that while manufacturers are responsible for the vehicles initial security, third-party applications and APIs can introduce vulnerabilities. He advocates for increased consumer cyber literacy to better understand and mitigate the risks associated with new automotive technologies. /episode/index/show/hsb-podcast/id/31917027

Cyber Hackers taking over cars? 06/26/2024

Cyber Hackers taking over cars? Jeff O’ interviews Giuseppe Serio from Upstream Security about the growing cybersecurity challenges in the automotive industry. They discuss the increasing frequency and scale of cyber-attacks on connected vehicles and Upstream innovative, data-driven approach to securing the entire mobility ecosystem. /episode/index/show/hsb-podcast/id/31916942

The next generation's #1 demand in the workplace = Flexibility 04/18/2024

The next generation's #1 demand in the workplace = Flexibility Employment law has evolved over the years and the next generation of workers are demanding one thing – Flexibility. Listen to this quick conversation with Jeff O' and Jack McCalmon who talk about the workplace of today. /episode/index/show/hsb-podcast/id/29241863

Insurance agent influence can build EPLI awareness 03/29/2024

Insurance agent influence can build EPLI awareness Learn about a few key components needed for employment management programs in the workplace. These best practices can help employers maintain a well rounded workplace. Also hear how an insurance agent can be a door opener for evolved employment best practices that can help business owners become more aware of potential risks. /episode/index/show/hsb-podcast/id/29241923

AI in the workplace and the impact to EPLI 03/01/2024

AI in the workplace and the impact to EPLI How can AI impact a business owner from a litigation standpoint? With the rapid interest in AI, there is many different potential risks that could occur from employer AI usage. Unintentional bias, incorrect categorization and more. Listen to this quick episode that talks about the potential risks of AI in the workplace. /episode/index/show/hsb-podcast/id/29241908

Business owners are keeping up with the pace of change in the workplace 02/22/2024

Business owners are keeping up with the pace of change in the workplace How do employers keep up with the pace of change? What is the number one risk to employers in todays environment? How can hiring the right (or wrong) person make all the difference in the world? Listen to this next episode of Jeff O’ and Jack McCalmon discuss the impact of employment practices litigation risks. /episode/index/show/hsb-podcast/id/29241878

EPLI Trends in 2024 01/22/2024

EPLI Trends in 2024 Employment exposures are on the rise. Diversity in the workplace, ADA, Pregnancy Fairness and more.. these are all recent trends that employers are faced and have to find ways to implement inclusion and fairness in the workplace. Listen to this episode of the ongoing EPL trends within the workplace. /episode/index/show/hsb-podcast/id/29241898

All things EPLI – past, present, future. 01/12/2024

All things EPLI – past, present, future. Employment Practices Liability Insurance has been around for over 30 years and Jack McCalmon is an expert in this field as he’s practiced law for years – focusing on employment practices risks. Jeff O’ spends time exploring many different angles of EPLI and the risks that continue to evolve within the workplace. Listen to this short discussion around the history of EPL and how we continue to see this topic evolve in today’s workplace. /episode/index/show/hsb-podcast/id/29241833

AI risks and challenges 11/01/2023

AI risks and challenges In this last episode series, Andy Busch continues to talk with Jeff O' about the rapid evolution of AI and discusses the many “unknowns” with where AI could go. Hear from Andy on where he things AI could go and how complex AI can become within our industry. AI has significant challenges but also significant opportunities and Andy provides his thoughts and insights on where AI could go. /episode/index/show/hsb-podcast/id/28141520

AI what's the hype? 10/10/2023

AI what's the hype? The AI environment is changing by the minute, and in this podcast episode Futurist Andy Busch and Jeff O' talk about the various AI influences that could impact our landscape. Andy also shares new ways AI can impact our business and share some of the threats and opportunities that may exist. /episode/index/show/hsb-podcast/id/28141412

Claims in Action: Alert averts grocer meltdown 10/06/2023

Claims in Action: Alert averts grocer meltdown We’re sensing trouble. A hip, fast growing specialty grocer in South Carolina was meeting heightened demand during a music festival when refrigeration units began to fail. Hear how new technology helped them catch and solve the problem before it caused disaster. This podcast and its contents are intended for illustrative purposes only. HSB does not make or provide any guarantees that the performances of its IoT services will be similar to any future results. /episode/index/show/hsb-podcast/id/26992125

We can’t ignore extreme weather – its time to act 09/12/2023

We can’t ignore extreme weather – its time to act In this second podcast episode seires, Jeff and Andy talk about all things weather and Andy shares his insights around the importance of ‘climate adaption’ and how this will continue to impact our world. The weather risks will continue to create challenges for our market and we will need to learn new ways to adapt to these changes. Listen now! /episode/index/show/hsb-podcast/id/28022226

Claims in Action: A taxing burglary 09/01/2023

Claims in Action: A taxing burglary Tax season for a small accounting firm became an ongoing nightmare when it was burglarized, and customers’ personal data was stolen. Surprisingly, it was their cyber insurance coverage that helped them resolve what came next. /episode/index/show/hsb-podcast/id/26992164

More about the future - tech and insurance 08/23/2023

More about the future - tech and insurance Technology provides a great deal of data and can give insights into new and different solutions within the insurance industry. Hear about some of the new and existing things that HSB is doing to continue to evolve the technology and insurance market. /episode/index/show/hsb-podcast/id/27379656

The world is in chaos and here is why you should care 08/21/2023

The world is in chaos and here is why you should care In this podcast series, economic futurist Andy Busch chats with Jeff O'Shaughnesy to discuss insightful perspectives around the economy, market conditions, AI and everything in between. This is part one of a four eposidoes and you might even want to listen twice! /episode/index/show/hsb-podcast/id/27809532

Loss saves are occurring daily 08/17/2023

Loss saves are occurring daily HSB continues to see daily success through loss saves. Listen to some of the impressive stories from our team as we learn about various risks being mitigated and losses being prevented (where possible). /episode/index/show/hsb-podcast/id/27379638

Claims in Action: Salon’s EPL policy makes the cut 08/04/2023

Claims in Action: Salon’s EPL policy makes the cut Renee’s salon was buzzing with activity and good spirit when a former employee stunned her with a lawsuit. In this podcast, you’ll learn how following the right employee practices and having EPL coverage can keep owners a cut above. /episode/index/show/hsb-podcast/id/26992080

It’s not all wine and roses... 07/31/2023

It’s not all wine and roses... Cost continues to be an ongoing challenge as we work with P&C carriers. But the role of the agent is extremely important and we are continuing to learn about the role of the agent as technology and insurance become more closely aligned. Listen to ongoing challenges and opportunities HSB is seeing within technology and insurance. /episode/index/show/hsb-podcast/id/27379626

Home fires are costly and P&C carriers are taking notice 07/14/2023

Home fires are costly and P&C carriers are taking notice Carriers are waking up and taking notice to the impact and cost of electrical fires to personal lines coverage. While Ting can’t prevent all fires, it can see about 80 - 85% of potential home fires. Hear how Ting continue to provide unique insights within the home and how HSB continues to see ongoing success with the Ting program! /episode/index/show/hsb-podcast/id/27379593

Claims in Action: Kickboxer blocks cyberattack 07/07/2023

Claims in Action: Kickboxer blocks cyberattack Fiona’s love of kickboxing made her a popular and well-paid influencer on social media. Hear how cyber insurance helps her fight back when she discovers cybercriminals have taken over all her online accounts, threatening to destroy all she has built. /episode/index/show/hsb-podcast/id/26991957

Not another billion dollar year! 07/05/2023

Not another billion dollar year! In 2022 there were over 18 separate weather disasters that resulted in over one billion dollars in insurance losses. HSB’s sensor program has proven to alert and minimize risk to policyholders – saving insureds and P&C carries significant dollars. Hear how HSB continues to learn new insights that are bringing useful solutions to other carriers - in an effort to avoid another billion dollar year. /episode/index/show/hsb-podcast/id/27379545

Claims in Action: Million-dollar museum save 06/02/2023

Claims in Action: Million-dollar museum save We’re sensing trouble. When water begins leaking above a museum’s vault where millions of dollars of artifacts are stored, you need to move fast. Find out in this podcast what tipped off museum personnel to the leak and its obscure location. This podcast and its contents are intended for illustrative purposes only. HSB does not make or provide any guarantees that the performances of its IoT services will be similar to any future results. /episode/index/show/hsb-podcast/id/26991837

HSB's New Ways of Thinking

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