NO LINE

All bets are even — we play no favorites. The podcast where responsible gaming comes first! The No Line Podcast is hosted by Philip Beere.

The Case for Cash: A Counterpoint to Cashless Gambling Trends with Jay Zagorsky 11/14/2023

The Case for Cash: A Counterpoint to Cashless Gambling Trends with Jay Zagorsky In the rapidly evolving landscape of the gambling industry, the shift towards cashless transactions has been touted to promote responsible gaming. However, in a thought-provoking interview on the No Line podcast hosted by Philip Beere, Professor Jay Zagorsky from the Questrom School of Business at Boston University presents a compelling argument for the retention of cash transactions in gambling. Zagorsky's insights challenge the prevailing narrative and suggest that cash can be a natural moderator for problem gambling. The Argument for Cash Zagorsky posits that the tangible nature of cash transactions introduces necessary friction in the gambling process, which can act as a deterrent to impulsive betting. He argues that the "pain of paying" with cash can prompt gamblers to think twice before placing bets, thereby injecting a moment of reflection often absent in the seamless world of digital transactions. The Data Speaks The interview delves into the staggering statistics of gambling's growth post the 2018 Supreme Court ruling that legalized online gambling in the United States. With billions being wagered in states like New York, the conversation raises concerns about the ease with which individuals can accrue debt, particularly through using credit cards for online betting. Regulatory Responses Zagorsky highlights international responses to the issue, such as the UK's ban on credit card use for online gambling, as examples of effective regulatory measures. He suggests that such policies introduce the kind of friction that can help mitigate problem gambling. The Middle Ground or the Extreme? While the industry seeks a middle ground, Zagorsky advocates for an extreme position, recommending a return to cash-only betting. He suggests that even when using mobile apps for betting, users should pre-fund their accounts with cash at physical locations, thus maintaining friction in the transaction process. Industry Reactions The interview acknowledges the pushback from the gambling industry, which cites the inconvenience and security risks associated with handling large amounts of cash. Yet, Zagorsky maintains that the benefits of reducing problem gambling through such friction outweigh these concerns. Cultural Perspectives The conversation also explores why certain societies, like Japan and Germany, prefer cash while others, like Sweden and China, move towards cashless economies. Zagorsky suggests that the use of cash can promote self-control, citing research that indicates people who pay with cash may make healthier choices and could potentially save more money. Educational Insights Zagorsky shares anecdotes from his teaching experiences, noting the generational divide in attitudes towards cash. While students understand the concept of cash promoting self-control, they seldom practice it, highlighting the challenge of changing entrenched behaviors in the digital age. Conclusion The interview with Jay Zagorsky sheds light on an alternative perspective in the responsible gambling discourse. It challenges stakeholders in the gambling industry to reconsider the push for cashless gambling and to acknowledge the potential benefits of maintaining cash transactions. As the industry continues to innovate, it is crucial to balance technological advancements with strategies that promote responsible gambling behaviors. About the No Line Podcast The No Line podcast, hosted by Philip Beere, explores responsible gaming practices and industry trends. For more insights and discussions, listeners can access a complete list of past episodes on iTunes or the podcast's website. Contact Information For those interested in learning more about responsible gaming or sharing their organization's story, contact Philip Beere at Note to Readers: This B2B article is based on an interview and presents the views of Professor Jay Zagorsky. It is intended for informational purposes and does not necessarily reflect the views of the No Line podcast or its host. /episode/index/show/noline/id/28632438

Responsible Gambling Revolution: Unlocking a New Era of Safe and Enjoyable Gaming with Alan Feldman 05/30/2023

Responsible Gambling Revolution: Unlocking a New Era of Safe and Enjoyable Gaming with Alan Feldman Responsible Gambling at a Turning Point: Insights from the Gambling and Risk-Taking Conference The recent Gambling and Risk-Taking Conference, hosted by the University of Nevada, Las Vegas (UNLV), brought together industry experts to discuss the state of responsible gambling. In an interview with Alan Feldman, a distinguished fellow at UNLV, conducted by Philip Beere, Head of Marketing of Gaming Analytics and Host of the No Line Podcast, attendees were given valuable insights into the challenges and opportunities surrounding responsible gambling. With the conference taking place after a four-year hiatus due to the COVID-19 pandemic, there was a sense of urgency to address the lack of progress in promoting responsible gambling. The Need for Improved Responsible Gambling Efforts Feldman highlighted the pressing need for more effective responsible gambling initiatives. Despite years of efforts, the uptake of responsible gambling measures has been minimal. Metrics such as self-exclusion sign-ups, self-limiting behaviors, and hotline calls have shown little change over the past three decades. Furthermore, the rise of sports betting has shifted the focus of hotline calls to account-related queries rather than addressing gambling behavior. It is clear that a more nuanced approach is needed to engage individuals and deliver the right message at the right time. Redefining Responsible Gambling Feldman emphasized that responsible gambling should not solely be associated with problem gambling. The majority of individuals who gamble do so for enjoyment and do not experience harm. However, there is a significant number of people who may be at risk of harm but have not reached the clinical diagnosis of a gambling disorder. To effectively promote responsible gambling, the industry must find ways to deliver subtle and tailored messages that resonate with each individual, rather than adopting a one-size-fits-all approach. Challenges in Messaging and Intervention The industry faces the challenge of crafting messages that influence behavioral change without alienating or stigmatizing individuals. Feldman drew parallels to successful marketing strategies used by various industries, emphasizing the importance of delivering the right message in the right way at the right time. He highlighted the potential of artificial intelligence (AI) and machine learning in revolutionizing responsible gambling efforts. AI could enable personalized interventions that provide course corrections and inform individuals about their gambling behavior in a non-intrusive manner. The Role of Companies and Accountability Feldman commended the progress made by gambling companies in assigning dedicated staff members to responsible gambling initiatives. This accountability ensures that responsible gambling efforts extend beyond compliance requirements and become ingrained in the company culture. However, he emphasized the need for companies to go further by innovating and taking a proactive approach to responsible gambling. It is crucial for companies to view responsible gambling as an integral part of sustainability, focusing on helping customers become smarter gamblers and ensuring a safe and enjoyable experience. UNLV’s Initiative and Future Outlook Feldman discussed UNLV’s efforts to study the intersection of gambling and health, aiming to explore the positive and negative aspects of gambling on individuals’ well-being. By understanding the motivations behind safe and healthy gambling behaviors, interventions and support can be tailored more effectively. The conversation surrounding responsible gambling has evolved significantly, incorporating data analysis, AI, and a focus on the broader community’s role in intervention. Conclusion The Gambling and Risk-Taking Conference shed light on the need for a paradigm shift in responsible gambling. The industry must move beyond the traditional narrative of problem gambling and adopt a holistic approach that emphasizes safety, health, and enjoyment. With an increased focus on personalized interventions, AI, and improved messaging strategies, the industry can empower individuals to make informed choices and create a sustainable gambling environment. The conference marked a milestone in reshaping responsible gambling efforts, inspiring hope for a future where responsible gambling is not just a compliance requirement but a genuine commitment to customer well-being. The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at [email protected] or visit the website at Philip Beere Philip is the Head of Creative and Partnerships at Philip J. Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, . As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming. He also hosts the podcasts, Corporate Sustainability and Doctor Thyroid. Connect with Philip Philip J. Media Philip J. Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry. /episode/index/show/noline/id/26987262

AXES.AI Donates $150,000 to UNLV for RESPONSIBLE GAMING 🎲🎲 Earle Hall, CEO of AXES 03/07/2023

Predicting Problem Gambling with Payments Data – Kasra Gaharian – UNLV International Gaming Institute (IGI) 09/21/2022

Predicting Problem Gambling with Payments Data – Kasra Gaharian – UNLV International Gaming Institute (IGI) Kasra Ghaharian is a research assistant at UNLV International Gaming Institute (IGI) and Ph.D. student in UNLV’s William F. Harrah College of Hospitality. READ MORE AT Kasra received his master’s in Hotel Administration from UNLV in 2010. During this time, he published “A Mathematical Approach for Optimizing the Casino Slot Floor: A Linear Programming Application,” the first study to apply mathematical methods to the age-old task of optimizing the casino floor. After his master’s, Kasra worked in the industry for several years, applying his data-driven techniques to the online and digital landscapes of two of the largest casino-hotel companies in the world. Currently, for his Ph.D. dissertation and his role at IGI, he explores the implications of payment modernization for the gambling industry; specifically, his research utilizes machine learning to uncover behavioral insights and creates early detection algorithms that assist both industry operators and regulators in responsible gambling efforts as they pertain to payments. Topics discussed: How does payment data help predict problem gambling Who is leading the research Who benefits from the findings If a problem gambler is identified, how do you approach him/her without feeling privacy is violated. About the UNLV IGI For more than 25 years, UNLV International Gaming Institute (IGI) has provided research-based solutions, cutting-edge insights, and executive education to the gaming industry. Described as the “global intellectual capital of gaming” by former Nevada Governor Brian Sandoval and “The Harvard of Gaming” by Global Gaming Business, IGI houses several Responsible Gaming initiatives, the Center for Gaming Innovation, the International Center for Gaming Regulation, and the Expanding the Leaderverse initiative. Each of these addresses a vital need in the global gaming industry, for which the IGI serves as an answer center populated by an internationally recognized dream team of contributors. ABOUT → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at or visit the website at → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming. He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip Vlog: YouTube "" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry. /episode/index/show/noline/id/24443616

Responsible Gaming Should be an Extension of Good Customer Service — GameSecure’s Cameron Conn 09/16/2022

Responsible Gaming Should be an Extension of Good Customer Service — GameSecure’s Cameron Conn In this episode of The Stories Behind the Bet, Philip James and Cameron Conn discuss GameSecure, the newest addition to the world of responsible gaming. It’s a way to protect self-excluded individuals before they can even get on the casino floor – both in brick and mortar places and online spaces. Before starting GameSecure, Conn worked for fifteen years in the industry; his impressive career includes casino design, gaming operations, customer development, revenue generation, and iGaming. In the Vancouver market, Conn organized responsible gaming programs and educated industry members on the “.” He named Bencon Technologies, Inc. after each of his parents. Conn graduated from the University of Nevada, Las Vegas. SUMMARY In this episode, the following topics are discussed: Cameron Conn Introduction The need for a solution like GameSecure The Bennett family legacy (Circus Circus, Paragon) Room for error in self-exclusion upkeep How GameSecure identifies individuals Why a program like this hasn’t existed before Assurance in data exchange The impossibility of a one-size-fits-all solution Predictive analytics Current responsible gaming efforts How operators can align with GameSecure Seeking investors to get GameSecure into the marketplace What operators can do to demonstrate their commitment to responsible gaming Final thoughts (the billboard opportunity) NOTES (Global Gaming Expo) Follow the progress of GameSecure via their . ABOUT → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at or visit the website at → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming. He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip Vlog: YouTube "" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry. /episode/index/show/noline/id/11079494

Cait DeBaun︱AGA︱Responsible Gaming︱What's going on with RGEM ? 09/16/2022

Cait DeBaun︱AGA︱Responsible Gaming︱What's going on with RGEM ? Cait DeBaun is vice president, strategic communications and responsibility at the American Gaming Association (AGA). DeBaun leads the AGA’s responsibility efforts and integrated communications strategies to promote the social and economic value of the $261 billion gaming industry. DeBaun currently oversees the AGA’s Have A Game Plan® PSA campaign, working with sports leagues and teams and sportsbook operators to educate consumers on responsible sports betting. DeBaun also plays a key role in the association’s response to the COVID-19 pandemic, executing advocacy and industry communications strategies to support casino gaming’s ongoing recovery. During this episode, the following topics are discussed: CEO commitment to RGThe change: RGEW becoming RGEM AGA’s Have A Game Plan® PSA campaign The current landscape of RG: momentum, engagement, obstacles, resistance, etc. For operators committed to RG, how is success measured? For those wanting to get involved in RG, where can we send them? Exciting plans for G2E Distinguish between the terms: responsible gaming, responsible gambling, and problem gambling RESOURCES ABOUT → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at or visit the website at → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming. He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip Vlog: YouTube "" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry. /episode/index/show/noline/id/24393699

Rasmus Kjærgaard︱mindway AI︱Using virtual psychologists to detect problem gaming 09/16/2022

Rasmus Kjærgaard︱mindway AI︱Using virtual psychologists to detect problem gaming Rasmus Kjaergaard has been CEO of Mindway AI for approx. two years. Mindway AI is 100 % focused on providing scientific-based Responsible Gambling Solutions and knowledge, combining neuroscience and AI. In this period Mindway AI has grown rapidly to become a significant provider RG solutions globally, and lately being a double award-winner at the Vixio – Global Regulatory Awards in the categories "Responsible Gambling Service or Solution Provider of the Year" and "RegTech Provider of the Year". Rasmus has 20+ years of experience in selling complex B-to-B it-solutions. He has also participated in developing an it-startup business from a small company to market leader with all the aspects regarding customer relationships, marketing, delivery of the it-solutions to the customers and supporting the customers afterwards at a very high customer service level. During this episode, Ras discusses the following topics: What is mindway? Neuroimaging GameScanner Gamalyze The biggest obstacles to responsible gaming? Industry trends/happenings regarding RG? Responsible gaming or responsible gambling? ABOUT → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at or visit the website at → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming. He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip Vlog: YouTube "" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry. /episode/index/show/noline/id/24393615

How Technology Influences Responsible Gambling Practices – Associate Director Jennifer Roberts 09/16/2022

How Technology Influences Responsible Gambling Practices – Associate Director Jennifer Roberts is the Associate Director of the International Center for Gaming Regulation at UNLV. In this episode of the NO LINE Podcast, she and Philip James discuss how technology influences responsible gambling practices and why the conversation about responsibility in the industry needs to continue. Alongside her role at the ICGR, Roberts also teaches gaming law at UNLV’s and at the at the University of Utah. As a lawyer, Roberts has represented major hotels, restaurants, bars and other entities in large cases regarding federal, state, and local alcohol licensing and compliance. Roberts has been in private practice for fifteen years, working with sports betting companies, casino operators, and small gaming operators. She is the owner of Roberts Gaming Law, Ltd. and is an active member of the International Association of Gaming Advisors. Roberts earned her law degree from the University of Utah in 2002. SUMMARY In this episode, the following topics are discussed: Jennifer Roberts introduction How technology can influence responsible gambling How casinos implemented responsible practices before technology Legal issues surrounding the monitoring of customers Legal issues customers can face if they gamble irresponsibly How close we are to using predictive analytics to flag problematic customers Expansion of sports betting What’s missing from the conversation NOTES Get in contact with episode guest Jennifer Roberts via her . You can also follow her on . ABOUT → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at or visit the website at → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming. He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip Vlog: YouTube "" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry. /episode/index/show/noline/id/10993697

The American Gaming Association’s Code of Conduct for Sports Betting – CEO Bill Miller 09/16/2022

The American Gaming Association’s Code of Conduct for Sports Betting – CEO Bill Miller In this episode of The Stories Behind the Bet, Philip James and discuss the importance of responsible gaming as sports betting becomes more streamlined in the industry, and what the American Gaming Association is doing to ensure its Code of Conduct fits the bill. The current President and CEO of the AGA, Bill Miller has spent more than three decades representing business interests in Washington, D.C. He was the Senior Vice President of the Business Roundtable, a Partner at international corporate communications firm Brunswick, and a lobbyist, leading the U.S. Chamber of Commerce’s Political Affairs and Federal Relations efforts. There, Miller acted as the National Political Director. From 1994 to 1999, Miller served as Chief of Staff to Maryland Representative Constance A. Morella. In each of these positions, he advocated for the business community, a passion that he’s still able to realize at the AGA. Miller holds a bachelor’s degree from the University of Maryland and a law degree from American University. SUMMARY In this episode, the following topics are discussed: Bill Miller Introduction A snapshot of the AGA’s Code of Conduct The distinction between “gaming” and “gambling” Code of Conduct for sports wagering post-PASPA Why people should commit to responsible gaming Interactions between the industry and sports leagues Learning from Europe’s/the UK’s cautionary tales Responsible gaming marketing in the next five years Overview of the AGA’s world The industry as a good community partner Final thoughts NOTES Follow the American Gaming Association on or like them on . ABOUT → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at or visit the website at → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming. He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip Vlog: YouTube "" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry. /episode/index/show/noline/id/10913425

Destigmatizing Problem Gambling Disorder → Las Vegas Attorney Dayvid Figler 09/16/2022

Destigmatizing Problem Gambling Disorder → Las Vegas Attorney Dayvid Figler In this episode of The Stories Behind the Bet, Las Vegas attorney Dayvid Figler discusses the history behind Nevada’s problem gambling diversion court. Whereas prison serves to punish convicted individuals, the diversion court rehabilitates them and works to treat their addiction. Since passing the bar exam in 1991 at the age of 23, attorney Dayvid Figler has contributed to a number of high-profile cases in his hometown of Las Vegas, Nevada. The award-winning storyteller has now been practicing law for 28 years, and was instrumental in the creation of Nevada’s problem gambling diversion court, a system that holds problem gamblers accountable for their actions without sending them to prison. Figler received the 2019 for his considerable contributions to the Nevada justice system; beyond his involvement with the creation of the gambling diversion court, he also worked to and actively advocates for homeless people throughout the city. He served as the President of the Historic John S. Park Neighborhood and is a regular contributor to programming at the Boyd School of Law at the University of Nevada, Las Vegas. Figler currently writes for the , covering topics including the and in Nevada, , and . SUMMARY In this episode, the following topics are discussed: 0:14 – Dayvid Figler’s contributions to Nevada law 2:10 – Nevada’s decision to pass gambling diversion court legislation in 2009 3:07 – The first case to ever implement the gambling diversion court law, and the establishment of the court 4:21 – The parameters of eligibility for diversion (first case, violent vs. nonviolent crimes, current cases that could qualify) 8:46 – Support for social responsibility in the gaming industry 10:19 – Practical aspects of the diversion court 11:19 – The country’s interest in developing more gambling diversion systems 13:43 – How industry operators can support the program’s initiatives 15:50 – Why prison just doesn’t compare 16:50 – The end of the stigma around problem gambling addiction 17:50 – Hope for the future NOTES Learn more about episode guest Dayvid Figler via his . You can also follow him on . ABOUT → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at or visit the website at → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming. He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip Vlog: YouTube "" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry. /episode/index/show/noline/id/11124248

Unicorns Aren’t Real, but the House Advantage Is – UNLV Distinguished Fellow Alan Feldman 08/16/2019

Unicorns Aren’t Real, but the House Advantage Is – UNLV Distinguished Fellow Alan Feldman Alan Feldman discusses the relevance of GameSense and the International Gaming Institute with Distinguished Fellow in Responsible Gaming Alan Feldman. GameSense is a way for casinos to prove they care about the gambling habits of their clientele, and it’s already making a difference for big names like MGM Resorts. Alan Feldman is an expert in this field. He has spent almost 30 years as a senior executive with MGM and Mirage, most recently throughout MGM properties. By doing so, the casino is able to both inadvertently and directly advertise responsible behavior to its players, encouraging them to adopt a less competitive attitude about gambling and reminding them that they’re there to have fun; as Feldman explains in the podcast, the house advantage is a real thing, and it’s not something that players can surmount with enough practice or a professional attitude. Feldman also serves as the chair of both the and the . His expertise is immensely valuable to the industry, and he’s been honored with myriad rewards; he was named Gaming Professional of the Year by the Casino Management Association in 2002, and received the Lifetime Achievement Award in Gaming Communications in 2009 from the . At the International Gaming Institute at UNLV, Feldman is able to in responsible gaming, helping to provide research-based solutions to the global gaming industry. SUMMARY In this episode, the following topics are discussed: – Alan Feldman introduction – What is GameSense? – Who uses GameSense and how does it work? – Casino values and customer expectations – Early feedback from MGM – GameSense as a responsible gaming program, not a problem gambling identifier – The difference between GameSense and self-limiting gambling – How operators can get involved – The International Gaming Institute at UNLV: what’s there and what’s new – Compliance versus corporate social responsibility – The significance of embedding responsible gaming in corporate culture – Final thoughts NOTES Learn more about episode guest Alan Feldman on his or follow him on . ABOUT → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at or visit the website at → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming. He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip Vlog: YouTube "" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry. /episode/index/show/noline/id/10895135

The Success Rates of Proactivity – Dr. Brett Abarbanel 08/19/2019

The Success Rates of Proactivity – Dr. Brett Abarbanel is the Director of Research at the University of Nevada, Las Vegas’ International Gaming Institute. She’s also an Assistant Professor at the at UNLV and a research affiliate at the at the School of Psychology at the University of Sydney in Australia. She also serves as the co-Executive Editor of the UNLV , a publication whose gambling research articles in a variety of academic disciplines are of international significance. Dr. Abarbanel’s research covers myriad topics that fall underneath gambling, such as problem addictions, responsible gaming and best practices, the socioeconomic impacts for new and longtime gambling jurisdictions, and new gambling technology such as esports and videogames. In 2016, she made the 40 Under 40 List, and in 2015, she was honored with the Emerging Leader Award from the and . She holds a PhD and an MS at the University of Nevada, Las Vegas, and earned her B.S. in Statistics at Brown University. SUMMARY In this episode, the following topics are discussed: Brett Abarbanel introduction International Gaming Institute current projects (Nevada Problem Gambling Project, GameSense) The history of GameSense Examples of GameSense implementation Early data from the IGI’s MGM/GameSense research Secondary benefits of employee engagement Employee focus group responses What problem gambling looks like, or doesn’t Percentages of those afflicted and the “harm umbrella” Wild ideas to ramp up responsible gaming efforts The likelihood people will read responsible gaming print materials How companies can commit to responsible gaming by G2E in October Final thoughts The discursive shift in terminology: “responsible gaming” vs. “responsible gambling” NOTES Main IGI page: IGI Research: IGI’s research integrity policy: IGI’s Innovation Centers: https://www.unlv.edu/igi/innovation (come take a class with us!) International Center for Gaming Regulation: https://www.unlv.edu/igi/regulation (come take these classes with us, too!) Follow episode guest Dr. Brett Abarbanel on . ABOUT → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at or visit the website at → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming. He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip Vlog: YouTube "" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry. /episode/index/show/noline/id/10915907

7: NHL First League to Partner with William Hill → Keith Wachtel from the NHL 07/05/2019

7: NHL First League to Partner with William Hill → Keith Wachtel from the NHL As Chief Revenue Officer, Keith Wachtel is responsible for day-to-day leadership and management of all revenue-generating initiatives for the NHL and has been a key contributor to the League’s path to more than $4.5 billion in annual revenues. He leads all global corporate partnership efforts for the NHL and assumes P&L responsibility across numerous business areas. Since joining the NHL in 2007, Wachtel has driven more than $1 billion in revenue to the League and member Clubs, negotiating more than 40 League partners across North America and globally including MGM Resorts International, FanDuel, Apple, and SAP. In this episode Keith discusses the following: The opportunity is around the data — using the league’s data to create opportunity in sports betting Put and player tracking — live data and statistics for prop bets: especially for Gn Z and millennials Better for fan engagement Who is going to have the fastest shot? Fan engagement increases Data and and providing it in real-time is key to best bets There are no breaks in hockey: so real-time prop bets are important: who will skate the longest, who will skate the fastest, who will have the hardest shot? A chip/sensor will be placed in the shoulder pad and the puck There will be more fandom — which will create new business opportunities for the NHL Powerful marketing platform — and its creating new technology — and opportunity to bring the technology to other markets including Europe In-arena and 5G MGM will be leading from the technology standpoint The No Line podcast is sponsored by Play+ is a payment platform, developed by , and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others. Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one's phone. Sightline is committed responsible gambling. /episode/index/show/noline/id/10418726

6: How Does The Wire Act Effect Payment Providers → Mark Hichar from Greenberg Traurig 05/15/2019

6: How Does The Wire Act Effect Payment Providers → Mark Hichar from Greenberg Traurig Mark Hichar focuses his practice on the gaming industry, and brings to each project over 25 years of experience working for gaming operators, system suppliers, game developers, and gaming licensees. Mark has worked as both inside and outside counsel to gaming companies, and understands the need to provide clear, practical, and actionable advice. Mark has particularly deep experience working with operators of casinos and lottery systems, and entities licensed by or contracted with domestic or foreign government gaming regulatory bodies. Working with clients of all sizes, Mark has advised and documented a variety of cross-border transactions and lottery privatizations, and has structured joint ventures to do business in countries including China, Italy, Japan, Russia, South Africa, and Taiwan. Topics discussed: The Wire Act applies to all types of betting, including sports The effect on payment providers, perhaps as aider and abettor If you are assisting in aiding and abetting then payment processors could possibly be considered as aiding The Wire Act was passed in 1961 to go after organized crime The Wire Act does not carve out for state authorized gambling Technology have advanced significantly since 1961 and the passing of The Wire Act Changes in how we communicate compared to 1961 The ideal solution is legislative New Hampshire and clarifying what The Wire Act means in June 2019 Payment providers should be watching cautiously — in regard to the possibility of aiding and abetting Does the Wire Act cover intermediate routing — and how do you identify where that communication goes? Continued expansion will continue throughout the country NOTES The No Line podcast is sponsored by Play+ is a payment platform, developed by , and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others. Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one's phone. Sightline is committed responsible gambling. /episode/index/show/noline/id/9798437

5: From NFL All-Pro to Venture Capitalist → Brian Westbrook from SeventySix Capital 05/15/2019

4: Chris Christie Says Legal Sports Betting is about Freedom of Choice 05/15/2019

3: Leading the Rise of Startup Sports-Tech Companies → Wayne Kimmel from SeventySix Capital 05/07/2019

3: Leading the Rise of Startup Sports-Tech Companies → Wayne Kimmel from SeventySix Capital Wayne Kimmel is a sports tech venture capitalist, entrepreneur and author of Six Degrees of Wayne Kimmel. He is the Managing Partner of SeventySix Capital, the venture capital company he founded in 1999, and invests in startup consumer facing tech companies in the sports tech, sports betting, esports and retail industries. Among the Fortune 500 companies that have acquired his portfolio companies are Aramark, Intel, IBM, Walgreens and Yahoo! His partners at SeventySix Capital are Jon Powell, a leading real estate executive, and Ryan Howard, MLB legend and World Series Champion. Wayne and his team recently launched the SeventySix Capital Athlete Venture Group, which allows professional athletes to invest, learn, and work directly with top sports tech startups and entrepreneurs. The firm aims to bridge the gap between athletes, entrepreneurs, and investors by creating opportunities for athletes to become tech investors and for entrepreneurs to access the financial and social capital that professional athletes have to offer. Athlete Venture Group members include Ryan Howard, DeMarco Murray, Ralph Sampson and Brian Westbrook. SeventySix Capital also has a partnership with Rubicon Talent, a sports marketing and talent agency based in New York City. In this episode the following topics are discussed: Startup sports tech companies The criteria for startup selection Selecting people who are “nice” and why Sports betting startups Athlete venture group The overturn of PASPA How will people talk about sports and sports betting: VSiN and Brent Musburger A media studio inside a Sports Book From a 5B to 500B industry for sports betting To be innovative you must do things that people do not understand Next generation sports book at the Sacramento Kings arena ShotTracker Predictive analytics and the casino Operator Getting into the sports industry as a young college graduate The startup profile to be considered at SeventySix Capital SwishAnalytics If you are passionate about sports and technology the timing is right Athletes thinking of themselves as entrepreneurs Regulated sports betting is an exciting time to be doing business NOTES The No Line podcast is sponsored by Play+ is a payment platform, developed by , and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others. Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one's phone. Sightline is committed responsible gambling. /episode/index/show/noline/id/9682490

2: theScore to Launch In-App Sports Betting → interview with CEO, John Levy 05/07/2019

2: theScore to Launch In-App Sports Betting → interview with CEO, John Levy John is a media industry entrepreneur, growing his family’s small cable business into one of the 10 largest distributors in the country, before launching Sportscope in 1994, an alphanumeric TV channel delivering sports scores and stats 24/7. This evolved into theScore Television Network, a leader in authentic and interactive sports entertainment, providing sports news, highlights and live games. By 2012 theScore was available in more than 6.6 million homes across Canada and, in October that year, John and his team structured and executed the sale of Score Media’s television assets to Rogers Media and the spin-out of Score Media’s digital assets to Score Media’s shareholders into a new entity – theScore, Inc. This allowed John and his team to focus 100% on growing theScore’s hugely popular mobile platforms, including its flagship app ‘theScore,’ one of the most popular sports apps in North America. Topics discussed in this interview: John Levy’s father was in the cable business in the 1950’s TSN — the ESPN of Canada The ticker on the screen with the odds displayed From TV to the mobile offering Became 100% mobile and digital People love sports — people love sports betting Second most popular app in North America 50% of The Score users bet on sports Make betting easy and convenient inside The Score app Launching in mid-2019, in front of the NFL season The biggest challenge: staying true to the brand and allowing the user to have a good experience Staying true to what has made The Score successful in the past Listen to the user and let them tell you what they want — provide it in a seamless conference The big differentiator is a culture of entrepreneurship being easy for the user NOTES The No Line podcast is sponsored by Play+ is a payment platform, developed by , and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others. Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one's phone. Sightline is committed responsible gambling. /episode/index/show/noline/id/9682028

1: Payment Providers are Helping Problem Gamblers → Keith Whyte from the NCPG 05/06/2019

1: Payment Providers are Helping Problem Gamblers → Keith Whyte from the NCPG Keith S. Whyte became the Executive Director of the National Council on Problem Gambling (NCPG) in October 1998. NCPG is the national advocate for programs and services to assist problem gamblers and their families. NCPG was founded in 1972 and is the oldest and most objective organization on gambling issues. Previously, Mr. Whyte served as Director of Research for the American Gaming Association where he was responsible for research and public policy issues, including problem gambling. His prior experience includes the American Bar Association’s Section of Individual Rights and Responsibilities where he dealt with policy issues relating to civil rights, human rights, healthcare, and immigration law. He began his career working on healthcare policy in the office of the Assistant Secretary for Planning and Evaluation at the U.S. Department of Health and Human Services. Keith graduated from Hampden-Sydney College with a Bachelor of Arts in History and a Certificate in International Relations. He also studied at Leiden University, the Netherlands. Topics discussed in this episode: Stance of neutrality Minimizing harm for anyone with a gambling problem while allowing Operators and vendors to maximize revenue Programs and policies in place to reduce harm How to get the word out to those who may have a gambling problem or who have a severe problem Crafting messages Identifying problem gamblers through technology and risk patterns Payments providers allowing gamblers to exclude themselves The payment provider as a tool to help develop identifying algorithms Gambling addiction is a disease; the goal is prevention Sports betting and responsible gaming Shame and stigma Gambling is not a problem for 98% of those who gamble Warning signs of being unable to set and stick to limits of time and money gambling Excessive gambling can deaden certain segments of the brain How do people get help? Predicting a gambling addiction Severe problem gamblers start betting for money at ages 10 - 12 It is preventable and treatable Vendors and operators must be ahead of the curve NOTES The No Line podcast is sponsored by Play+ is a payment platform, developed by , and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others. Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one's phone. Sightline is committed responsible gambling. /episode/index/show/noline/id/9668303

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