How Technology Is Transforming Claims Management and Reducing Costs
Property & Casualty 360 Perspectives Podcast
Release Date: 03/27/2025
Why the E&S Property Market Needs a New Playbook
Property & Casualty 360 Perspectives Podcast
Tonya Courtney of Nationwide explains why brokers and carriers are rethinking their approach to risk and growth in today’s market. The E&S property market is in a period of transition. While rates are easing and capacity is returning, volatility remains. Tonya Courtney, head of E&S Brokerage Property at Nationwide, explains why this tension makes the market riskier and why old strategies like broad appetite and aggressive pricing no longer work. In this podcast, you’ll learn: What increased CAT volatility and reinsurance pressures are doing to underwriting strategies Why...
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The Best Defense Is a Good Offense When Preparing for Fire Season
Property & Casualty 360 Perspectives Podcast
John Otero and Robert Montgomery from 1-800 WATER DAMAGE share tips to help insureds put up their best defense against a fire. As fire season approaches, insureds must start thinking about the best way to protect their home and family against a possible devastating fire event. A lot of preparation and strong partnerships with insurers and restoration professionals are key to ensuring the best outcome should a fire occur. In this podcast, John Otero, Regional Business Coach at 1-800 WATER DAMAGE, and Robert Montgomery, Franchise Owner of 1-800 WATER DAMAGE of Western Montana, provide their best...
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An Ounce of Prevention (and Preparation) for Flood Season
Property & Casualty 360 Perspectives Podcast
Flood damage differs quite a bit from water damage, and the measures to get ready differ as well. Peak flood season can leave both insurers and homeowners underwater — literally and figuratively. But insurers can make the entire claims process much smoother for their customers when they understand the complexities flood claims present. In this podcast, Rick Wahlstrom and Jordan Demmon, both from 1-800 WATER DAMAGE, discuss the finer points of flood claims, and how insurers can work together with restorers and independent adjusters to make claimants whole again after a flooding disaster....
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What Makes Contents Restorable?
Property & Casualty 360 Perspectives Podcast
Mike Case of Blue Kangaroo Packoutz explains the key factors restoration pros consider in this podcast episode. Choosing the right restoration strategy involves many factors, including the type of loss, extent of damage, materials, and overall value of an item. Mike Case, director of operations at Blue Kangaroo Packoutz, explains how restoration teams decide whether they can restore an item and how sentimental value impacts the policyholder experience. In this podcast, you’ll learn: How the type of loss and material composition impact restoration potential What surprising items for...
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Why Training Gaps Can Slow Down CAT Season Responses
Property & Casualty 360 Perspectives Podcast
Ken Davis and Tim Singnysane of 1-800 WATER DAMAGE, part of BELFOR Franchise Group, discuss why training is more important than ever as insurers prepare for the upcoming CAT season. Increasing claims volumes, rising customer expectations, and fast-changing technology are putting even more pressure on CAT response teams. Ken Davis, claims partnership manager at BELFOR Franchise Group, and Tim Singnysane, director of operations at 1-800 WATER DAMAGE, explain how gaps in practical experience, especially among new adjusters, can lead to slower responses and communication challenges during major...
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How Technology Is Transforming Claims Management and Reducing Costs
Property & Casualty 360 Perspectives Podcast
Advanced technologies are helping claims professionals document losses more efficiently and generate more accurate estimates. Rick Wahlstrom, who handles estimate review and compliance at BELFOR Property Restoration, explains how these tools are transforming outdated methods, reducing costs, and improving efficiency. Wahlstrom also represents BELFOR Franchise Group’s Claims Partnership Program, which is supported by BELFOR’s 1-800 WATER DAMAGE and Blue Kangaroo Packoutz brands. He emphasizes the need for ongoing training to support claims professionals in fully using the tools available to...
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How Restoration Partners Impact Claims Costs
Property & Casualty 360 Perspectives Podcast
David Gavilanes of Blue Kangaroo Packoutz shares key insights on choosing a contents restoration partner that supports efficiency and controls costs. Selecting a restoration partner with the right experience and capacity is important for preventing project delays and cost inefficiencies. David Gavilanes, training development leader and regional business coach at Blue Kangaroo Packoutz, explains how vendor selection impacts the overall claims process, highlighting the importance of clear communication, proper scoping, and transparency. In this podcast, you’ll learn: ...
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The Differences Between Residential and Commercial Restoration
Property & Casualty 360 Perspectives Podcast
Tim Fagan of 1-800 WATER DAMAGE discusses strategies to streamline the claims restoration process and addresses the differences between commercial and residential claims. The claims restoration process involves many variables, each affecting the speed and cost of claim resolution. As the scope of residential and commercial claims can differ, Tim Fagan, brand president at 1-800 WATER DAMAGE, offers suggestions for improving the restoration process to benefit both insurance carriers and policyholders. In this podcast, you’ll learn: ● How policy differences...
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Why Property Risk Analysis Keeps Getting More Intelligent
Property & Casualty 360 Perspectives Podcast
Through a combination of artificial intelligence (AI) and computer vision models applied to aerial imagery – and delivered through a comprehensive software solution – Nearmap changes the way insurers manage and price property risk. It earned them multiple PropertyCasualty360 Luminaries Awards, including as a company for its risk management innovation and technology innovation. Individually, Dave Tobias, general manager of Insurance at Nearmap, was named as a risk management innovation Luminary for his leadership in creating the industry’s first comprehensive property intelligence...
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Specialty Insurance Market Challenges and Opportunities Ahead
Property & Casualty 360 Perspectives Podcast
Market conditions that are a moving target, talent shortages, and quick advancements in technologies such as AI have created unique challenges for the specialty insurance market. According to Mike Kerner, a member of the board of management at Munich Re responsible for global specialty insurance, while there are challenges in specialty re-insurance, there’s also room for optimism. In this podcast, you’ll hear: The value of expertise, stability and partnerships in the specialty market; What he sees on the horizon for the specialty lines; and Where exactly his...
info_outlineAdvanced technologies are helping claims professionals document losses more efficiently and generate more accurate estimates. Rick Wahlstrom, who handles estimate review and compliance at BELFOR Property Restoration, explains how these tools are transforming outdated methods, reducing costs, and improving efficiency. Wahlstrom also represents BELFOR Franchise Group’s Claims Partnership Program, which is supported by BELFOR’s 1-800 WATER DAMAGE and Blue Kangaroo Packoutz brands.
He emphasizes the need for ongoing training to support claims professionals in fully using the tools available to them. In this podcast, you’ll learn:
● How 3D imaging and AI-driven estimating tools are improving claims accuracy
● Why ongoing education is critical for claims professionals adopting new technologies
● How advancements in estimate writing reduce costs and improve efficiency for insurers and restoration companies