Surfacing

On the Surfacing Podcast, digital governance expert Lisa Welchman and design leader Andy Vitale take a deep dive into the world of the digital maker community. Join them as they talk to the designers, technologists, and business leaders responsible for building the experiences that make up our world.

Deep Dive: Digital Deca Part 5: 10 Management Truths for the Web Age 10/24/2023

Deep Dive: Digital Deca Part 5: 10 Management Truths for the Web Age In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths 9 and 10: "Know your customer, but own your mission;" and, "Measure twice, execute once." /episode/index/show/surfacing/id/28318439

Surfacing: Christina Grell 10/17/2023

Surfacing: Christina Grell In this episode, Lisa and Andy talk to Christina Grell, Senior Director of Product Marketing at Rocket Mortgage. Christina explains the discipline of product marketing and how it intersects with design and user experience. /episode/index/show/surfacing/id/28318412

Deep Dive 12 - Digital Deca, 10 Management Truths for the Web Age Pt. 4 09/14/2023

Deep Dive 12 - Digital Deca, 10 Management Truths for the Web Age Pt. 4 In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths 7 and 8: "The organization owns the web presnece;" and "Management should embrace impermanence." /episode/index/show/surfacing/id/27734118

Surfacing: Arin Bhowmick 08/31/2023

Surfacing: Arin Bhowmick In this episode, Andy and Lisa talk to Arin Bhowmick, Chief Design Officer at SAP. In this rich conversation, Arin discusses "design as a team sport" and the role of intuition in the design process. /episode/index/show/surfacing/id/27734091

Episode 40: Deep Dive 11 - Digital Deca Part 3: 10 Management Truths for the Web Age 08/17/2023

Episode 40: Deep Dive 11 - Digital Deca Part 3: 10 Management Truths for the Web Age In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths five and six: "Standards enable collaboration;" and "The Web is an asset." /episode/index/show/surfacing/id/27734070

Surfacing: Scott Rosenberg 07/06/2023

Surfacing: Scott Rosenberg In this episode of Surfacing, Lisa and Andy talk to Scott Rosenberg. Scott is the Vice President, Global Head of Brand Management at Visa. Scott explores his leadership strategies for designing and implementing governance and operational practices that enable a diverse global team. /episode/index/show/surfacing/id/27108552

Surfacing: Judy Ma 06/22/2023

Surfacing: Judy Ma In this episode of Surfacing, Lisa Welchman and Andy Vitale talk to Design Leader, Judy Ma. Judy reveals her leadership philosophy, the guidance she gives up-and-coming designers, and how her background in industrial design influences her approach to User Experience Design. /episode/index/show/surfacing/id/27108543

Deep Dive - Digital Deca, 10 Management Truths for the Web Age Pt. 2 06/08/2023

Deep Dive - Digital Deca, 10 Management Truths for the Web Age Pt. 2 In this episode of Surfacing, Andy and Lisa tackle Digital Deca Truths 3 and four: 3) Decision-making must be based on expertise, not power; and, 4) The business framework must be inclusive. /episode/index/show/surfacing/id/27055884

Surfacing: Laura Barnes 04/04/2023

Surfacing: Laura Barnes In this episode of Surfacing, Lisa and Andy talk with Laura Barnes, Senior Director of Content Strategy at Red Hat. Laura talks about how she started in digital and content strategy and her philosophies around lifelong learning and leading content teams. /episode/index/show/surfacing/id/26444787

Surfacing: Sam Quan Krueger 03/07/2023

Surfacing: Sam Quan Krueger In this episode, Andy and Lisa talk to Sam Quan Krueger. Sam is the Head of Digital Communications at the United Nations Development Program (UNDP). Sam discusses his journey from agency work to a leadership role at the UNDP and his philosophy around supporting and enabling teams. /episode/index/show/surfacing/id/26102445

Deep Dive - Digital Deca: 10 Management Truths for the Web Age 02/22/2023

Deep Dive - Digital Deca: 10 Management Truths for the Web Age In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths one and two: "Your Web presence is the digital manifestation of your organization;" and "In a digitally transforming business environment, bold leadership is vital." /episode/index/show/surfacing/id/25972923

Surfacing: Amy Heymans 01/31/2023

Surfacing: Amy Heymans In this episode of Surfacing, Lisa and Andy talk with Amy Heymans. Amy serves as Chief Design officer of United Healthcare. Amy is a designer, futurist, visionary, and innovator focused on collaboratively designing a better future. She talks about her career path and the importance of being human-centered as a leader and designer. /episode/index/show/surfacing/id/25710030

Surfacing: Jaryn Miller 01/17/2023

Surfacing: Jaryn Miller In this episode of Surfacing, Lisa Welchman and Andy Vitale talk to Jaryn Miller. Jaryn leads Service Design at Headspace and is the Co-founder of Oakland Reparations. In this rich conversation, Jaryn discusses mindfulness, his vocational journey, and how adopting an inclusive approach to service design is a win for every human being. /episode/index/show/surfacing/id/25611492

Jose Coronado on Design Team Recruitment 05/11/2022

Jose Coronado on Design Team Recruitment In this episode, hosts Lisa Welchman and Andy Vital speak to Jose Coronado. Jose is the global head of design operations for JP Morgan and spoke about the career path to his current role. He also spoke about the maturity of design ops in the workplace and how Jose tries to avoid an "exclusion by design" dynamic when establishing recruitment and onboarding processes. Jose also spoke about the myth of the lone superstar designer and the importance of team collaboration. /episode/index/show/surfacing/id/23030672

Deep Dive: Diversity, Equity, and Inclusion 04/21/2022

Deep Dive: Diversity, Equity, and Inclusion In this episode, co-hosts Lisa Welchman and Andy Vitale have a conversation about diversity, equity, and inclusion. They speak about what the terms mean and how the dynamics of D.E.I. play out for them professionally and as colleagues. /episode/index/show/surfacing/id/22851056

Alex Edmans on Delivering Purpose & Profit 03/30/2022

Alex Edmans on Delivering Purpose & Profit In this episode of Surfacing, co-hosts Lisa and Andy speak with Alex Edmans. Alex is a professor of Finance at London Business School and serves as Mercers School Memorial Professor of Business at Gresham College. Alex talks about his "pie-conomics" framework detailed in his book Grow the Pie. He also explains how organizations can make a business case for sustainability and accountability and offers suggestions on how anyone can make a positive difference at any level of an organization. About Alex Edmans Alex Edmans is Professor of Finance at London Business School. Alex has a PhD from MIT as a Fulbright Scholar, and was previously a tenured professor at Wharton and an investment banker at Morgan Stanley. Alex has spoken at the World Economic Forum in Davos, testified in the UK Parliament, and given the TED talk “” and the TEDx talk “” with a combined 2.4 million views. He serves as Mercers School Memorial Professor of Business at Gresham College, giving a four-year programme of lectures to the public, and on Royal London Asset Management’s Responsible Investment Advisory Committee. Alex’s book, “”, was featured in the Financial Times list of Business Books of the Year for 2020, and he is a co-author of “Principles of Corporate Finance” (with Brealey, Myers, and Allen) for the 14th edition to be published in April 2022. He was named Professor of the Year by Poets & Quants in 2021. /episode/index/show/surfacing/id/22503524

Aaron Irizarry on Healthy Teams & Authenticity at Work 03/10/2022

Aaron Irizarry on Healthy Teams & Authenticity at Work Welcome to Surfacing. This episode co-hosts Lisa Welchman and Andy Vitale speak to design leader Aaron Irizarry. Aaron talks about music, his design journey, and his steps to create team environments that create space for the whole person. Andy asked Aaron about building and implementing design systems, and Lisa asked Aaron to talk about how he ensures that being authentic at work is available for every worker. Finally, Aaron gives us tips on how to make the best vegan tacos. /episode/index/show/surfacing/id/22378496

Deep Dive: Leading Digital Teams 02/23/2022

Deep Dive: Leading Digital Teams In this episode, co-hosts Lisa Welchman and Andy Vitale speak about leading a digital team. They focus on the interdisciplinary nature of digital teams and the challenges of leading large groups with diverse skillsets. They also talk about the leadership challenges between so-called digital-first organizations and organizations transforming with digital technologies. Finally, they consider how a new generation of digital leaders can use their skills and intuition to turn the tides of digital development in a more positive direction. /episode/index/show/surfacing/id/22201760

Diana Caplinger on Personalization & Peer Alignment 02/09/2022

Diana Caplinger on Personalization & Peer Alignment In this episode of Surfacing, Andy and Lisa talk to IT and Product management executive Diana Caplinger. Diana offers her perspective on aligning for success when creating personalized experiences for customers. And she also gives tips for increasing alignment with management peers, connecting organizational silos, and putting in place the checks and balances required to ensure an effective and safe customer experience. /episode/index/show/surfacing/id/22060625

Katherine Benjamin on Digital Services 01/26/2022

Katherine Benjamin on Digital Services Katherine Benjamin serves as the Deputy Chief Technology Officer for Digital Services, in the New York City Mayor’s Office of the CTO. She has worked in Canada, the UK and Malawi. Previously, Katherine was the Vice President of Service Design at Ayogo, a company twice recognized globally as one of the top 100 most innovative digital health companies. Her experience in public sector digital transformation includes conceptualizing and launching the Ontario Digital Service’s rapid prototyping and user research labs, and working on the NHS.UK Alpha inception team, a small group tasked with setting the vision for modernizing Europe’s largest health care website. As an adjunct professor, Katherine leads curriculum development in government and healthcare service design, and teaches and supervises undergraduate and masters students at Emily Carr University of Art + Design in Vancouver, Canada. Katherine has a Master of Science in Health, Community and Development from the London School of Economics and Political Science (London, UK), and completed her undergraduate degree in Human Kinetics at the University of British Columbia (Vancouver, Canada). She was a Canadian National Millennium Scholarship laureate, and United States Collegiate Ski & Snowboard Association three-time All-American Athlete in alpine skiing. /episode/index/show/surfacing/id/21886682

Margaret Lee on Building Communities of Practice 01/12/2022

Margaret Lee on Building Communities of Practice In this episode, co-hosts Lisa Welchman and Andy Vitale, are joined by leadership coach Margaret Lee. Margaret spoke about her experience as director of UX Community & Culture at Google and offered advice for starting communities of practice. In addition, Margaret reflects on the personal impact of her article and talk, Insights from a Reluctant Leader. /episode/index/show/surfacing/id/21727973

2021 Year-End Deep Dive with Rhys Welchman 12/22/2021

2021 Year-End Deep Dive with Rhys Welchman Surfacing podcast producer, Rhys Welchman, joins Andy and Lisa in this year-end recap. Andy and Lisa talk about how the podcast is going, changes for next year. And, Rhys talks about how what he learns in the podcast influences him as a band tour manager--and what it's like to be back out on the road in a pandemic. All three talk about hopes and wishes for the new year. Plus, Lisa has a surprise holiday song for Andy! /episode/index/show/surfacing/id/21562067

Natalie Marie Dunbar on Scaling Content Strategy 12/01/2021

Natalie Marie Dunbar on Scaling Content Strategy In this episode of Surfacing, Andy and Lisa talk with a content strategist and writer, Natalie Marie Dunbar. Natalie discusses her transition from being a traditional newspaper writer to the world of content strategy and content design. She also talks about her motivation for writing her upcoming book, From Solo to Scaled. /episode/index/show/surfacing/id/21299978

Natali Morris on Emerging Tech Journalism 11/17/2021

Natali Morris on Emerging Tech Journalism Natali Morris is a former network news anchor turned personal finance educator and motivator. Her specialties include personal finance, business, and technology. Natali is currently a contributor for CNBC and MSNBC where she was previously an anchor. Prior to that, she was an anchor on CBS Interactive. She was also a contributor to CBS News and the TODAY Show. She has also contributed to CNN, ABC News, G4TV, BBC, The CW, Fox News, Fox Business News, and Univision (Spanish-language reporting). She has written for Consumer Reports, WIRED, Variety Magazine, MarketWatch, TechCrunch, The San Francisco Examiner, PC Magazine, ELLEgirl, The Oakland Tribune, and more. She has a bachelor’s degree in journalism from California State University, Hayward, and a master’s degree in sociology from the University of Southern California. /episode/index/show/surfacing/id/21130418

Deep Dive: Design Leadership 11/03/2021

Deep Dive: Design Leadership In this Surfacing podcast episode, Lisa asks Andy about the challenges of design leadership. Andy talks about ways to support design team members, the role of constraints and rules in keeping the team focused on creating relevant experiences. Andy also reveals what it feels like to work in an organization that honors inclusion and diversity. And Lisa asks Andy what leaders look for when searching for vendor partners to support a large and evolving team. /episode/index/show/surfacing/id/20990975

Cleve Gibbon on Content Technologies & Designing Agile Systems 10/20/2021

Cleve Gibbon on Content Technologies & Designing Agile Systems In this episode, co-hosts Andy and Lisa talk with technologist Cleve Gibbon. Cleve lays down some fundamentals of web content management and offers advice about how to think about audiences, content, and technology when designing content models. Cleve also talks about his transition from living in the UK to living in the US and the importance of keeping your professional network alive to support lifelong learning. About Cleve Gibbon Cleve Gibbon is the Chief Technology Officer at Wunderman Thompson, NA. He helps drive key executive technology decisions around strategy, innovation, and product, enabling Wunderman Thompson to deliver world-class, end-to-end connected experiences for Fortune 500 clients. Previously, Cleve served as Cognifide’s first CTO and held multiple leadership roles in the finance sector, designing and deploying technology platforms for investment banks such as Morgan Stanley, Goldman Sachs, Barclays, and Credit Suisse. He holds a doctorate in computer science and a marketing diploma from the Chartered Institute of Marketing. /episode/index/show/surfacing/id/20866259

Peter Morville on Farming and the Future of Information Architecture Part 2 10/06/2021

Peter Morville on Farming and the Future of Information Architecture Part 2 In this two-part episode interview, Lisa and Andy talk to information architect and author Peter Morville. In part 1, they discuss Peter’s recent move to a farm in Virginia—and the steep learning curve of becoming a farmer. In part 2, Peter offers his perspective on information architecture and discusses his methods for tackling I.A. projects with clients. He also considers some of the challenges that a new generation of designers and information architects face in building impactful digital experiences. About Peter Morville Peter is a pioneer of the fields of information architecture and user experience. His bestselling books include Information Architecture for the World Wide Web, Intertwingled, Search Patterns, and Ambient Findability. He has been helping people to plan since 1994, and advises such clients as AT&T, Cisco, Harvard, IBM, the Library of Congress, Macy’s, the National Cancer Institute, and Vodafone. He has delivered conference keynotes and workshops in North America, South America, Europe, Asia, and Australia. His work has been covered by Business Week, NPR, The Economist, The Washington Post, and The Wall Street Journal. His latest book is . Peter lives in Virginia with his wife, two daughters, and a dog named Asha. He blogs at . /episode/index/show/surfacing/id/20522246

Peter Morville on Farming and the Future of Information Architecture Part 1 09/22/2021

Peter Morville on Farming and the Future of Information Architecture Part 1 In this two-part episode interview, Lisa and Andy talk to information architect and author Peter Morville. In part 1, they discuss Peter’s recent move to a farm in Virginia—and the steep learning curve of becoming a farmer. In part 2, Peter offers his perspective on information architecture and discusses his methods for tackling I.A. projects with clients. He also considers some of the challenges that a new generation of designers and information architects face in building impactful digital experiences. About Peter Morville Peter is a pioneer of the fields of information architecture and user experience. His bestselling books include Information Architecture for the World Wide Web, Intertwingled, Search Patterns, and Ambient Findability. He has been helping people to plan since 1994, and advises such clients as AT&T, Cisco, Harvard, IBM, the Library of Congress, Macy’s, the National Cancer Institute, and Vodafone. He has delivered conference keynotes and workshops in North America, South America, Europe, Asia, and Australia. His work has been covered by Business Week, NPR, The Economist, The Washington Post, and The Wall Street Journal. His latest book is . Peter lives in Virginia with his wife, two daughters, and a dog named Asha. He blogs at . /episode/index/show/surfacing/id/20522222

Deep Dive: Digital Governance 09/08/2021

Deep Dive: Digital Governance In this Surfacing deep dive, Andy asks Lisa about digital governance, what it is, what it isn't, and how solid governance practices support the product design and development process. /episode/index/show/surfacing/id/20334731

Jorge Arango on Architecting Experiences 08/25/2021

Jorge Arango on Architecting Experiences In this episode of Surfacing, co-hosts Lisa Welchman and Andy Vitale speak to information architect and educator Jorge Arango. This episode saw a discussion of digital ethics and the roles that designers, business leaders, policymakers, and ethicists play in keeping digital spaces safe. Jorge considers the responsibilities associated with architecting online experiences and offers insight into the dynamics that come with the long arc of technological innovation. About Jorge Arango Jorge Arango is an information architect and strategic designer based in the San Francisco Bay Area in California. In his consulting practice, Jorge partners with product, design, and innovation leaders to create digital places that make people smarter. He has designed information environments for all types of organizations, ranging from developing world non-profits to Fortune 500 corporations. Jorge is a frequent speaker at global UX conferences. He is the author of (Two Waves Books, 2018) and co-author of Information Architecture for the Web and Beyond (O’Reilly Media, 2015). He has also served the global UX community as president and director of the Information Architecture Institute, and as thematic director of the first World IA Day. Besides his consulting practice, Jorge is also an adjunct professor in the Interaction Design program at the California College of the Arts (CCA). Jorge’s Personal Links Books by Jorge Arango by Lou Rosenfeld, Peter Morville & Jorge Arango Topics Discussed (University of Amsterdam) /episode/index/show/surfacing/id/20218742

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