CSTG 215: Plug Revenue Leaks with Text Automation: Ryan Fenn & Justin Judd from Chiirp
Release Date: 06/03/2025
Can't Stop the Growth
What are you willing to give up to grow? In this episode, Chad dives into John Maxwell's âLaw of Sacrificeâ and what it means for leaders in high-demand industries. He shares personal reflections from 14 years of leadership, addressing the unseen trade-offs that come with building people and businesses. From waking up early to surrendering control and pouring into others, Chad unpacks how true leadership often means giving up comfort to create meaningful impact. If youâre wrestling with work-life balance, delegation, or wondering if the sacrifices youâre making are worth itâthis...
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In this episode, Justin Judd sits down with Chad Peterman, CEO and founder of Peterman Brothers, to dive deep into the mindset behind building a 500-person service company from the ground up. âŹď¸ Chad shares powerful lessons on leadership, habit transformation, vulnerability, and how aligning business growth with personal values can unlock massive impact. Learn how to lead when youâre not the technical expert, the importance of meeting people where they are, and why quality over quantity is the key to sustainable growth.đ Additional Resources: Learn more about ...
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Winning doesnât happen by accidentâespecially in the trades. It takes relentless ownership, clear vision, and the discipline to do what most wonât. In this episode, home service business coach Chad Peterman breaks down The Law of Victory, a leadership mindset that separates growth-driven leaders from the rest. He shares how Kobe Bryant inspired a winning culture through his actions, the importance of understanding what victory means for every member of your team, and how excuses are the enemy of sustainable success. From HVAC and plumbing teams to high-performance leadership squads, this...
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Whatâs it really take to run a profitable home service business? đ¸ On this episode of AI Trade Talk, Brad sits down with Paul Maskillâfractional CFO and master of blue-collar biz strategyâto dig into the financial truths most owners miss. From pricing mistakes and misunderstood metrics to the surge of PE acquisitions and the magic of recurring revenue, Paul shares clear, actionable advice thatâll have you rethinking how you run your business. Whether youâre looking to grow or sell, this convo is packed with insight you donât want to miss! đ Additional Resources: ...
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Get ready for a powerhouse convo on âTo The Pointâ with host Chris Yano and roofing legend Steve Little đď¸đ¤. Steveâs the President of KPost Company and CEO of National Roofing Partners, and heâs built a $123M commercial roofing empireâall from one Dallas-Fort Worth location! They dive into leadership moves that matter: building A-player teams, scaling with EOS, mastering emotional intelligence, and saying no to the bidding war mindset. Plus, they get real about tech adoption, from DISC profiles to AI tools like Rilla. This episode is packed with real talk, big laughs, and...
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Too many home service businesses rely on gut instinct when it comes to leadership performance. In this episode of Canât Stop the Growth, Chad Peterman sits down with Eddie Geller, founder of SKOR, to explore how measuring leadership behaviorânot just resultsâcan transform your team's performance and culture. They dig into the hard lessons learned from economic downturns, the power of transparency, and how to build consistency into your cultureâeven with field and office team divides. Whether you lead a growing HVAC, plumbing, or electrical business, this episode will challenge how you...
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In this episode, Laura Koester, Head of Marketing at Champions Group, joins Katie to talk shopâand itâs anything but boring. đď¸ From her start in telecom and veterinary marketing to leading strategy in the trades, Laura breaks down what it really takes to succeed in todayâs home services landscape. Fewer leads? No problem. It's all about base hits, big trust, and data that actually matters đ. If you're into real talk about scaling smart, empowering teams, and staying sane in shifting marketsâthis one's for you! Additional Resources: Key...
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In this episode, Chad dives into one of his favorite leadership lessons: John Maxwell's "Law of Buy-In" đ Why? Because no matter how great your plan is, if people donât believe in you, they wonât follow the vision. Chad shares stories, slip-ups, and aha moments about building trust, leading with character, and creating real team momentum đĽ Whether you're leading a crew or just trying to move the needle, this one's packed with people-first wisdom you can use today đ Additional Resources: Key Takeaways: People buy into the leader before the vision....
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Tired of leads falling through the cracks? This episode is a must-listen for home service business owners ready to plug revenue leaks and unlock serious growth đ¸ Chad Peterman sits down with Ryan Fenn and Justin Judd from Chiirp to explore how simple automations can transform missed calls and unclosed estimates into booked jobs. Learn how even the âNancy and Judithâ of your team can become sales ninjas with the right toolsâand how texting is the king of conversion. If your marketing dollars are working overtime but your close rates are stalling, this one's for you. Letâs turn lost...
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Ever feel like your words just arenât landing? đ¤ Maybe itâs time to stop talking and start showing. In this episode, Andrew dives into John Maxwellâs âLaw of the Pictureââaka leading by exampleâand brings it to life with stories that hit home. From battlefield leaders to hallway moments at Peterman Brothers, youâll hear why how you show up matters way more than what you say. If you're serious about building trust, boosting morale, and creating a culture that thrives, this oneâs a must-listen đŻ Because your team is watching... even when you think theyâre not. ...
info_outlineTired of leads falling through the cracks? This episode is a must-listen for home service business owners ready to plug revenue leaks and unlock serious growth đ¸ Chad Peterman sits down with Ryan Fenn and Justin Judd from Chiirp to explore how simple automations can transform missed calls and unclosed estimates into booked jobs. Learn how even the âNancy and Judithâ of your team can become sales ninjas with the right toolsâand how texting is the king of conversion. If your marketing dollars are working overtime but your close rates are stalling, this one's for you. Letâs turn lost revenue into ROI.
Additional Resources:
Ryan Fenn on LinkedIn
Justin Judd on LinkedIn
Chiirp Website
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Key Takeaways:
- Texting drives results: With up to a 99% open rate, text messaging beats email and phone calls for speed-to-lead and follow-up success.
- Automation fills the cracks: Chiirp identifies revenue leaksâlike missed calls, open estimates, and no-response leadsâand plugs them with automated follow-up.
- Human + Tech = Superpower: The goal isnât to replace your teamâitâs to enhance them. Automation handles the repetition, freeing your people to focus on human connection and closing deals.
- Start small, scale fast: Contractors see the best ROI by implementing one automation at a time, building buy-in and momentum without overwhelming the team.
- Mindset unlocks growth: Tools like Chiirp only work when leadership is committed to improving internal operations and believes in the power of elevating their people.