Can't Stop the Growth
Can't Stop the Growth is driven by Chad's personal mission to provide a platform for others to grow and thrive. CSTG offers inspiration, leadership lessons on growth, grit, and chasing potential.
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AI + Humans for a Call Center | AI Trade Talk | Brad Scruggs | Michelle Myers
09/18/2025
AI + Humans for a Call Center | AI Trade Talk | Brad Scruggs | Michelle Myers
☎️ Missed calls = missed opportunities. But what if AI could change that game forever? Brad sits down with Michelle Myers, co-founder of Pink Callers, to uncover how she’s reinventing the call center experience for home service businesses. From dedicated CSRs who feel like part of your team, to after-hours support that actually works, Pink Callers is flipping the script on traditional answering services. Michelle doesn’t shy away from the hot topic: AI. She shares how tools like Zyratalk, Dialpad, and Motion aren’t here to replace people, but to supercharge them. We’re talking about CSRs who go from answering phones to managing AI agents, multiplying their value and their paychecks 💡 Tune in for a fun, insightful, and practical conversation that will leave you rethinking what’s possible for your business, and your team. Additional Resources: Learn more about Learn more about Learn more about Key Takeaways: Pink Callers provides dedicated, accountable CSRs with flexible support options. AI enhances CSR roles, boosting skills and earning potential. Human-in-the-loop ensures AI and people work seamlessly together. Tools like Dialpad and Motion improve efficiency and accountability. The future of service blends AI innovation with people-first leadership.
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To the Point: The Systems that Took a Restoration & Cleaning Business From 0 to 82 Locations
09/17/2025
To the Point: The Systems that Took a Restoration & Cleaning Business From 0 to 82 Locations
How do you take a business from zero to 82 locations in less than two years? 📈 That’s exactly what Dan Claps, CEO and Co-Founder of Voda Cleaning & Restoration, has pulled off, and he’s here to spill the secrets. From his teenage “bourbon side hustle” to building a franchise powerhouse, Dan’s story is equal parts scrappy, bold, and inspiring. In this episode, Chris and Chad dive into the systems that made scaling possible, the leadership rhythms that keep 80+ owners aligned, and the lessons every business leader can apply, whether you’re running one shop or chasing nationwide growth. Additional Resources: Learn more about Key Takeaways: Systems and processes enable scalable growth. Culture and buy-in beat rigid compliance. Consistent communication builds alignment. Reverse-engineered goals guide growth pace. Strong leaders need creative incentives.
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CSTG 230: Chad Peterman vs. Tommy Mello | Who Wins the Automation Gauntlet?
09/16/2025
CSTG 230: Chad Peterman vs. Tommy Mello | Who Wins the Automation Gauntlet?
Automation isn’t the future—it’s happening right now. The question is: will you dominate with it, or be dominated by those who do? In this high-energy Can’t Stop the Growth showdown, Chad Peterman goes head-to-head with Tommy Mello to tackle one of the hottest topics in home services: automation. From call centers to lead follow-up, recruiting, and customer experience, you’ll hear exactly how the industry’s top leaders are leveraging AI and automation to scale faster, serve better, and protect their culture. Here’s what you’ll take away from this conversation: Speed to Lead = Speed to Cash – Why contacting customers within 60 seconds changes everything Automation Protects Culture – Tools that reduce chaos while empowering your people Measure What Matters – Focusing on booked calls, conversions, and retention over vanity metrics Small Wins Stack Fast – How market leaders test, tweak, and iterate daily 👉 Want the full Automation Playbook from this event? It’s available exclusively inside The Arena. Join today and grab your copy: Connect with Chad: LinkedIn: Facebook: Learn more about: Chad Peterman - Peterman Brothers - The People Forward Network - Key Takeaways: Automation Is About Efficiency, Not Replacement AI isn’t here to take jobs—it’s here to make your people more efficient, freeing them up to focus on problem-solving and customer care. Speed to Lead = Speed to Cash Contacting a lead within 60 seconds can 4x your chances of booking. After five minutes, conversion drops sharply. Customer Experience Can Be Automated Without Losing the Human Touch Chad’s “owner handshake” videos show how automation can scale personal connection and protect company culture. Recruiting Needs Automation Too Automated follow-ups with tech applicants increase engagement and keep the pipeline full, even when candidates respond after hours. AB Testing Is the Secret Weapon Tommy stressed that no automation is “set it and forget it.” Constant testing and tweaking can double results. Don’t Chase Every Shiny Tool Start small, focus on one business problem, and find the right partners to implement practical solutions. AI in Call Centers Is a Game-Changer At Peterman Brothers, 40% of calls are now handled by AI, freeing CSRs to focus on high-value conversations and boosting booking rates.
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Building Hope Through the Trades & Education in Uganda with Ann Hill & Richard Mutaawe
09/11/2025
Building Hope Through the Trades & Education in Uganda with Ann Hill & Richard Mutaawe
Want a fresh perspective on how trades transform lives and communities? Start here. In this special edition of Around the Campfire, Katie Donovan sits down with Ann Hill, President of African Children Today, and Richard Mutaawe, ACT’s on-site Program Director in Uganda. Together, they share how education, entrepreneurship, and trades training are creating lasting impact in one of the world’s hardest-hit regions. From schools where every child finishes primary education to carpentry shops, welding programs, and local businesses that sustain jobs, this conversation highlights the universal power of the trades to change futures. For HVAC, plumbing, and electrical leaders, it’s a reminder that the same values that grow your business—commitment, skill-building, and perseverance—are the very things that can transform communities worldwide. Additional Resources: Learn more about Learn more about Key Takeaways: Trades = Transformation – Carpentry, welding, and vocational skills lift entire families out of poverty. Education That Delivers – Every ACT student completes primary school, compared to 1 in 10 nationally. Small Business, Big Impact – Local bakeries and shops create jobs and fund schools. 100% to the Mission – A zero-overhead model ensures that every U.S. donation goes directly to Uganda. Shared Values = Shared Growth – The same principles that fuel trade business success in the U.S. are transforming communities abroad.
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CSTG 229: Stop Losing Thousands on Inventory Mistakes with Dave Wigder
09/09/2025
CSTG 229: Stop Losing Thousands on Inventory Mistakes with Dave Wigder
Every HVAC, plumbing, and electrical business hits the same wall: material costs balloon, trucks run short, and cash flow becomes unpredictable. In this episode of Can’t Stop the Growth, Chad Peterman sits down with , co-founder of Ply, to explore how contractors can take control of their inventory and purchasing to unlock massive growth. Dave shares how Ply was built to give contractors visibility into their warehouses, trucks, and purchasing, while eliminating dead stock, wasted billable hours, and costly supply runs. He also explains how AI and supplier integrations are changing the future of materials management. If you’re leading a service business and want to stop losing money due to inefficiency, this conversation will provide you with the playbook to scale smarter. Additional Resources: Key Takeaways: Materials Eat Profits – For many contractors, 20–35% of revenue goes to materials, yet most lack visibility or control over that spend. Data Beats Gut Decisions – Centralizing purchasing and inventory data allows contractors to be proactive, avoid last-minute supply runs, and unlock supplier discounts. Dead Stock Is a Hidden Tax – Unused parts in trucks and warehouses quietly erode cash flow. Ply’s system helps uncover and eliminate it. Billable Hours Are Gold – Every supply house run can cost six figures annually across multiple techs. Smarter inventory keeps techs in the field. AI Is the Future of the Trades – From voice-driven field requests to automated replenishment, AI is reshaping how contractors manage their operations.
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CSTG 228: Commit to Curiosity with Andrew Hasty
09/02/2025
CSTG 228: Commit to Curiosity with Andrew Hasty
Ever find yourself gearing up to prove you're right... instead of being curious? Andrew Hasty throws some metaphorical (and literal) darts at the ego 🎯 He unpacks Commitment #2 from “The 15 Commitments of Conscious Leadership”: Learning Through Curiosity. With help from Ted Lasso, personal stories, and a few dartboard metaphors, Andrew explores what happens when we stop trying to “know it all” and start wondering, “What am I missing?” 🤔 You’ll hear why “drifting” into defensiveness is totally normal, and how the real power lies in shifting back to curiosity. Whether it’s navigating silos, leading teams, or just having better conversations, this episode is packed with insight, self-awareness, and a whole lot of real talk. If you're ready to lead with less judgment and more wonder, this one’s for you. Additional Resources: Key Takeaways: Shift from being a "knower" to a learner by asking, “What am I missing?” Drifting is normal. What matters is how quickly you shift back. Curiosity breaks down silos and builds trust. Ego seeks validation; learning seeks understanding. Ask questions like “Tell me more” to lead with curiosity.
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Rebranding Life and Business with Chad Terrinoni
08/28/2025
Rebranding Life and Business with Chad Terrinoni
What if the darkest chapters of your life were the very thing that prepared you to build something extraordinary? In this episode, Ryan and Justin sit down with Chad Terrinoni, the powerhouse behind Hummingbird Heating & Cooling. Chad’s journey takes us from the chaos of addiction and jail time to building a multi-million-dollar HVAC brand that’s changing lives. His story is raw, real, and filled with lessons on resilience, rebranding, and the relentless mindset it takes to win in business and in life. If you’ve ever wondered how to turn pain into purpose, this conversation is one you won’t forget. Additional Resources: Learn more about Key Takeaways: Rebranding is an identity shift, not just a name change. Discipline and mindset drive success. Releasing shame creates freedom to grow. Pain can be transformed into purpose. Fulfillment comes from helping others, not just profit.
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CSTG 227: Culture is a Symptom of Leadership | Sean Glaze on Building Effective Teams
08/26/2025
CSTG 227: Culture is a Symptom of Leadership | Sean Glaze on Building Effective Teams
Strong systems and great talent only go so far. Lasting success in home service businesses comes down to one thing: leadership. In this episode, Sean Glaze, speaker, author, and team-building expert, joins Chad Peterman to share powerful lessons from his book “What Effective Leaders Do”. Discover how culture is shaped one conversation at a time, why staying coachable is the key to growth, and the practical steps leaders can take to build trust, confidence, and high-performing teams. Whether you’re leading a growing HVAC, plumbing, or electrical company—or any service-based business—you’ll walk away with actionable strategies to improve your culture and create more effective leaders at every level. Additional Resources: Learn more about Key Takeaways: Why culture is always a symptom of leadership The three ways leaders grow: reflection, feedback, and coaching How to shift from focusing on stuff, to staff, to yourself The 3 pillars of trust every leader must build Why praise and progress drive performance more than pressure
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Scaling a $1M HVAC Company to 500+ Employees | Chad Peterman on AI & Home Service Growth
08/21/2025
Scaling a $1M HVAC Company to 500+ Employees | Chad Peterman on AI & Home Service Growth
From $1M to a 500+ person home service powerhouse—Chad Peterman, President & CEO of Peterman Brothers and host of Can’t Stop the Growth, takes the guest seat in this special “tables turned” episode of AI Trade Talk. Chad shares exactly how his team scaled across 11 locations in HVAC, plumbing, and electrical, the strategies behind rapid growth, and why call center performance is the #1 growth lever in the trades. He also breaks down real-world AI applications that improve booking rates, boost efficiency, and drive revenue, without increasing marketing spend. If you’re ready to work smarter, serve better, and grow faster in the home service industry, this conversation is packed with actionable insights you can implement today. Additional Resources: Learn more about Learn more about Key Takeaways: How to balance acquisitions vs. greenfield expansions The marketing “secret sauce” for driving quality leads Why call center performance is the #1 growth lever Practical AI use cases that deliver real ROI in the trade
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To the Point: How To Make Yourself Unstoppable 365 Days A Year w/ Sean Crane
08/20/2025
To the Point: How To Make Yourself Unstoppable 365 Days A Year w/ Sean Crane
What if the moment that broke you became the moment that built you? In this episode of “To the Point”, Chris and Chad welcome Sean Crane, founder of Unstoppable 365, whose journey from addiction and prison to elite leadership coach is nothing short of transformational. Sean shares how a defining moment in isolation led him to take radical ownership of his life, and how that decision became the foundation for a purpose-driven mission to help business leaders become unstoppable in every area of their lives. This conversation is a masterclass in the power of discipline, daily habits, and the courage to become who you were meant to be. Additional Resources: Learn more about Key Takeaways: Transformation begins with taking full ownership of your life. Mental and physical fitness go hand in hand. Health is a business advantage, not an afterthought. Vulnerability and self-reflection drive growth. Daily habits create unstoppable momentum.
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CSTG 226: Radical Responsibility with Chad Peterman
08/19/2025
CSTG 226: Radical Responsibility with Chad Peterman
Ever catch yourself complaining about a problem… then realize you might be part of it? 🎯 Chad is starting a new book, “The 15 Commitments of Conscious Leadership,” and is taking us on a real-talk ride into one of leadership’s toughest—and most freeing—challenges: radical responsibility 💥. Using parenting moments and office flashbacks, Chad unpacks what it means to flip the script from blame and excuses to ownership and curiosity. You’ll learn how to spot when you're “below the line” and how to get “above the line” faster, where real growth happens. Whether you're trying to break a sales record, raise decent little humans, or just stop yelling about snack limits, this episode brings energy, insight, and a healthy dose of “yep, been there.” Get ready to reflect and leave inspired to lead better—starting with yourself. Additional Resources: Key Takeaways: Leadership starts with owning your mindset and actions. Shift from blame to curiosity to solve problems faster. Daily gratitude and positivity help you lead above the line. Responsibility is about influence, not self-blame. Model action and accountability to inspire your team.
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The Future of Home Service Marketing with Jason Price | My Plumber PLUS
08/14/2025
The Future of Home Service Marketing with Jason Price | My Plumber PLUS
Want more leads and loyalty without wasting ad dollars? Start here. In this episode of Around the Campfire, Katie Donovan sits down with Jason Price, Director of Marketing at My Plumber Plus, to explore how AI and community-driven marketing are transforming growth for home service businesses. Jason breaks down how to think differently about brand, where AI fits in (and where it doesn’t), and why building a community outside the job creates loyalty that marketing dollars can’t buy. If you’re in HVAC, plumbing, or electrical and looking for fresh strategies that actually drive growth, this one’s packed with takeaways you can act on right now. Additional Resources: Learn more about Learn more about Key Takeaways: AI helps streamline marketing—but only works if it sounds like you. The best brands feel human, even when powered by automation. Community involvement creates loyalty and word-of-mouth that paid ads can’t touch. Customers don’t just want service—they want a relationship with a brand they trust. Marketing in 2025 means blending tech and trust. One without the other won’t scale.
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CSTG 225: The Law of Legacy with Chad Peterman
08/13/2025
CSTG 225: The Law of Legacy with Chad Peterman
What if your greatest leadership move isn’t something you do today, but how people talk about you years from now? Chad gets real about Maxwell’s final law, and why it’s less about your resume and more about the ripple effects of your daily choices. With personal stories and reflections on growing up in a no-nonsense household, Chad brings heart, humor, and some hard truths. From learning how to lead without a blueprint to grooming the next generation (and knowing when to hand them the baton 🏃♂️), this episode is all about creating a legacy that lives far beyond the job site. If you’ve ever wondered what people will really remember about you—this one’s for you. Let’s go build something worth passing down 💥. Additional Resources: Key Takeaways: Legacy is built through consistent daily actions, not big achievements. Leadership starts at home through lived values. Empowering others is more impactful than personal recognition. Great leaders know when to let others lead. Intentional, selfless leadership shapes lasting influence.
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CSTG 224: How to Lead a Winning Team in Home Services with Coach Jim Johnson
08/05/2025
CSTG 224: How to Lead a Winning Team in Home Services with Coach Jim Johnson
Home service business owners, HVAC and plumbing leaders, and contractors looking to build stronger teams, this episode is your blueprint for leading with impact. Former championship-winning basketball coach shares powerful leadership lessons that apply directly to growing and scaling a home service company. From turning around toxic team dynamics to coaching underdogs into top performers, Jim unpacks the real difference between average and elite leaders—and how culture drives it all. connects every story to what matters for trades business growth today: retention, communication, and empowering your people to lead. If you're building a high-performing team in HVAC, plumbing, or electrical, this episode is a must. Additional Resources: Key Takeaways: Self-leadership comes first – If you can't lead yourself, you can’t lead your team. Culture drives performance – Championship teams win because they care about each other. Empowered teams outperform – The best ideas often come when you stop talking and start listening. Role clarity matters – Everyone needs to know what “winning” looks like in their role. One-on-one time isn’t optional – If you're skipping check-ins, you're losing your best players
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CSTG 223: Gridiron to Generators: Building a Powerhouse with Jesse Rack
07/29/2025
CSTG 223: Gridiron to Generators: Building a Powerhouse with Jesse Rack
What happens when a former college football player brings locker room leadership to the trades? You get a family business turned industry powerhouse, and one heck of a growth story. 🚀 Chad chats with Jesse Rack, CEO of Rack Electric and the driving force behind one of the Southeast’s fastest-scaling service businesses. From one truck to 110+ on the road, Jesse breaks down how he transformed a small electrical company into a multi-division operation spanning generators, HVAC, propane, and more. Tune in for stories about branding that sticks, culture that wins, and what it really takes to lead a team through growth, adversity, and everything in between. If you’re in the trades—or leading anything people-first—this is your playbook 📈 Additional Resources: Learn more about Key Takeaways: Scaling a company requires empowering others and letting go of control. Building a strong internal culture leads to consistency, accountability, and growth. First impressions and a clear, authentic brand can create lasting trust with customers. Growth often comes from stepping outside your comfort zone and taking calculated risks. Recruiting, training, and retaining the right people is the foundation of long-term success.
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Turning Rock Bottom into Redemption with Sean Crane
07/24/2025
Turning Rock Bottom into Redemption with Sean Crane
In this powerful episode, Ryan Fenn and Justin Judd welcome Sean Michael Crane, founder of Unstoppable 365, for a gripping and transformative conversation. Sean shares his extraordinary journey from growing up in a chaotic, addiction-plagued household to facing a wrongful attempted murder charge and finding redemption through faith, discipline, and relentless self-improvement. Tune in to discover how Sean turned a jail cell into a sanctuary for growth, built a thriving coaching business, and now helps others become truly unstoppable. This episode is a raw, inspiring testament to the human spirit, the power of mindset, and the miracles of transformation. Additional Resources: Learn more about Key Takeaways: Adversity can fuel resilience and purpose. True change starts with full accountability. Discipline and routine drive transformation. Faith can guide you through darkness. Sharing your story empowers others.
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CSTG 222: The Arena: A New Era of Leadership Development for Home Services | David Gregory
07/22/2025
CSTG 222: The Arena: A New Era of Leadership Development for Home Services | David Gregory
What if every contractor had access to world-class leadership training, accountability, and a community that actually gets it? That’s exactly what Chad Peterman and David Gregory are building with The Arena. In this episode of Can't Stop the Growth, Chad and David pull back the curtain on a game-changing platform for HVAC, plumbing, and electrical leaders who are ready to grow—faster and smarter. From breaking leadership ceilings to solving real business challenges alongside like-minded pros, this episode is a call to action for anyone serious about leading their team and business to the next level. Whether you're at $3M or $30M, The Arena was built for YOU. Join the movement. 🔗 → Join The Arena. Additional Resources: Key Takeaways: Contractors aren’t alone. The Arena connects leaders facing the same struggles. Growth stalls when leadership doesn't—scaling requires developing yourself and your people. Leadership lives beyond tactics—it’s about culture, buy-in, and accountability. Weekly live trainings, Q&As, and leadership resources make professional development a turnkey process. The Arena isn’t just another group—it’s a movement to elevate the entire home services industry.
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How Is AI Revolutionizing The Home Service Industry? | AI Trade Talk with ZyraTalk | Brad Scruggs | Jennifer Bagley
07/17/2025
How Is AI Revolutionizing The Home Service Industry? | AI Trade Talk with ZyraTalk | Brad Scruggs | Jennifer Bagley
What if your HVAC or plumbing website could instantly change based on what a homeowner is searching for? Or your schedule could sync with live promotions to boost bookings when you're light? Jennifer Bagley of CI Web Group joins AI Trade Talk to break down the next frontier in home service growth: AI-optimized websites, AI search, and smart automation that drives real results. If you're still not using AI to drive leads and streamline operations, this episode is your wake-up call. Hosted by Brad Scruggs of Zyratalk and powered by Can’t Stop the Growth with Chad Peterman. Additional Resources: Learn more about Learn more about Key Takeaways: How AI search is changing visibility in HVAC & plumbing Why 24/7 booking is no longer optional How one company booked 3,000+ calls in a single day using AI The mindset shifts needed to scale faster and stay competitive
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To the Point: From Wagon Wheels to $20M+ – The Incredible Story of F.F. Hitchcock
07/16/2025
To the Point: From Wagon Wheels to $20M+ – The Incredible Story of F.F. Hitchcock
What happens when a 150-year-old business decides to reinvent itself—and ends up hitting $20 million in revenue? Hosts Chris Yano and Chad Peterman sit down with John Bowman of F.F. Hitchcock to unpack how a legacy company founded in 1870 transformed into a $20M service powerhouse. John gets real about navigating change, surviving the 2008 downturn, and discovering that growth often starts with admitting what you don’t know. From Rhino X revelations to building upside-down trade show booths, John shares how creativity, team culture, and a willingness to listen have redefined what's possible in the trades. If you’re into legacy, leadership, and laughing at mullet-themed marketing ideas, this one’s for you 🎯🔥. Additional Resources: Learn more about Key Takeaways: Learning from peers can spark major growth. Shifting focus can lead to long-term success. Leading by example builds strong teams. Creativity sets your brand apart. Delegation is key to scaling effectively.
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CSTG 221: The Law of Explosive Growth with Chad Peterman
07/15/2025
CSTG 221: The Law of Explosive Growth with Chad Peterman
What if the fastest way to grow your team... is to stop hiring? 🤯 In this episode, Chad takes us behind the curtain of what real explosive growth looks like—not the glamorous, glossy kind, but the messy, lesson-filled version that comes when you scale fast and learn hard. 🚀 He unpacks the difference between simply adding people to your team versus multiplying impact by building leaders who carry the vision forward. From COVID-era hiring frenzies to raw stories about broken systems and rebuilding the right way, Chad brings humor, honesty, and heart to leadership. Listen in as Chad reminds everyone: real growth starts with us. Let’s build something—and someone—worth multiplying. 💥 Additional Resources: Key Takeaways: Multiplying leaders drives lasting growth—adding people alone won’t scale impact. Growth fails without structure: KPIs, training, and clear paths are essential. Strong leadership starts with personal discipline and daily habits. Empower top performers to mentor others and spread leadership. True leadership creates lasting influence and a people-first legacy.
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Why Yard Signs Matter More Than Spreadsheets with Maggie and Andrew Wille
07/10/2025
Why Yard Signs Matter More Than Spreadsheets with Maggie and Andrew Wille
What do you get when you mix a plumbing biz, a power couple, and a whole lot of hustle? This episode with Maggie and Andrew Wille of Platinum Plumbing delivers the real story behind building a business together, from raising kids to managing KPIs. Andrew shares how plumbing chose him, and Maggie opens up about trading her Fortune 250 career for the chaos and fulfillment of entrepreneurship. They talk yard signs as performance metrics, why EOS changed the game, and how setting boundaries (like Maggie’s sacred summer day off) keeps their family and business strong ❤️. Whether you’re building a team or building a life—this one’s for you! Additional Resources: Learn more about Key Takeaways: Yard signs, reviews, and stickers offer simple but powerful insight into team performance and customer happiness. EOS brought clarity and structure to their fast-growing business. Communication is key when business and marriage intertwine.
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CSTG 220: Stop Promoting Before Training: The Biggest Mistake in Home Services with Tracy Clark
07/08/2025
CSTG 220: Stop Promoting Before Training: The Biggest Mistake in Home Services with Tracy Clark
Struggling to empower your team in the field or develop confident leaders within your home service business? In this episode, Chad Peterman sits down with Tracy Clark—an executive coach and former 8-figure entrepreneur—to uncover the six key leadership indicators that help you scale without burning out or plateauing. Tracy dives deep into the mindset shifts, leadership blind spots, and culture-driving tools that every growing HVAC, plumbing, or electrical company needs to build resilient teams and empower growth from within. Whether you’re a service manager stepping into leadership or an owner looking to unlock more autonomy in your people, this episode delivers the clarity you need to lead with impact. Additional Resources: Key Takeaways: Clarity First: Teams need to know why the company exists and how they contribute. Train Before You Empower: Don’t assume your team knows how—teach them the how, not just the goal. Make Winning Visible: Define success clearly for each role, not just company-wide. Prep New Leaders: Promotions require training, not just a title change. Live Your Values: Culture works when values are practiced—not just printed.
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CSTG 219: The Law of Sacrifice with Chad Peterman
07/01/2025
CSTG 219: The Law of Sacrifice with Chad Peterman
What are you willing to give up to grow? In this episode, Chad dives into John Maxwell's “Law of Sacrifice” and what it means for leaders in high-demand industries. He shares personal reflections from 14 years of leadership, addressing the unseen trade-offs that come with building people and businesses. From waking up early to surrendering control and pouring into others, Chad unpacks how true leadership often means giving up comfort to create meaningful impact. If you’re wrestling with work-life balance, delegation, or wondering if the sacrifices you’re making are worth it—this episode is for you.📈 Additional Resources: Key Takeaways: Leadership is a daily act of sacrifice, often invisible and unrecognized. Small changes, like using spare minutes intentionally, add up to significant results. Trust and delegation are essential for personal and organizational growth. Sacrificing for others—even when it’s risky—builds team culture and long-term impact. Connecting sacrifice to your “why” makes it sustainable.
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Built on People, Powered by Purpose: Chad Peterman’s Journey to the Top
06/26/2025
Built on People, Powered by Purpose: Chad Peterman’s Journey to the Top
In this episode, Justin Judd sits down with Chad Peterman, CEO and founder of Peterman Brothers, to dive deep into the mindset behind building a 500-person service company from the ground up. ⬆️ Chad shares powerful lessons on leadership, habit transformation, vulnerability, and how aligning business growth with personal values can unlock massive impact. Learn how to lead when you’re not the technical expert, the importance of meeting people where they are, and why quality over quantity is the key to sustainable growth.📈 Additional Resources: Learn more about Key Takeaways: Leadership rooted in vulnerability fosters deeper trust. Success comes from consistent habits, not constant hustle. Meeting people where they are creates a culture of understanding. Growth must align with personal and organizational values. Quitting the right habits is just as important as building new ones.
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CSTG 218: The Law of Victory with Chad Peterman
06/24/2025
CSTG 218: The Law of Victory with Chad Peterman
Winning doesn’t happen by accident—especially in the trades. It takes relentless ownership, clear vision, and the discipline to do what most won’t. In this episode, home service business coach Chad Peterman breaks down The Law of Victory, a leadership mindset that separates growth-driven leaders from the rest. He shares how Kobe Bryant inspired a winning culture through his actions, the importance of understanding what victory means for every member of your team, and how excuses are the enemy of sustainable success. From HVAC and plumbing teams to high-performance leadership squads, this episode is a gut-check for anyone leading in the home services industry. Additional Resources: Key Takeaways: How to inspire your team to adopt a “refuse to lose” mentality Why excuses sabotage momentum—and how to eliminate them What victory really means in a service business (hint: it’s not just hitting numbers) The key traits of leaders who win, even when the odds are stacked How to define what winning looks like for your team—and rally them to it
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What Home Service PE Firms Want: A CFO’s Guide to Getting Top Dollar with Paul Maskill
06/19/2025
What Home Service PE Firms Want: A CFO’s Guide to Getting Top Dollar with Paul Maskill
What’s it really take to run a profitable home service business? 💸 On this episode of AI Trade Talk, Brad sits down with Paul Maskill—fractional CFO and master of blue-collar biz strategy—to dig into the financial truths most owners miss. From pricing mistakes and misunderstood metrics to the surge of PE acquisitions and the magic of recurring revenue, Paul shares clear, actionable advice that’ll have you rethinking how you run your business. Whether you’re looking to grow or sell, this convo is packed with insight you don’t want to miss! 🚀 Additional Resources: Learn more about Learn more about Learn more about Key Takeaways: Most business owners in the trades lack clarity on basic financial metrics. Underpricing is widespread and usually stems from imitating others rather than math-based pricing. Membership programs and recurring revenue increase business valuation. Private equity acquisitions hinge on clean financials, recurring revenue, and operational maturity.
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To the Point: Gridiron Greatness & A Lone Star Legacy
06/18/2025
To the Point: Gridiron Greatness & A Lone Star Legacy
Get ready for a powerhouse convo on “To The Point” with host Chris Yano and roofing legend Steve Little 🏗️🤝. Steve’s the President of KPost Company and CEO of National Roofing Partners, and he’s built a $123M commercial roofing empire—all from one Dallas-Fort Worth location! They dive into leadership moves that matter: building A-player teams, scaling with EOS, mastering emotional intelligence, and saying no to the bidding war mindset. Plus, they get real about tech adoption, from DISC profiles to AI tools like Rilla. This episode is packed with real talk, big laughs, and tactical gold ⭐️. Don’t miss it! Additional Resources: Learn more about Key Takeaways: Pods that separate sales and estimating functions create accountability and efficiency. Succession planning requires long-term vision, internal promotion, and vulnerability. Investing in recruiters and training enhances both recruitment and retention. Technology adoption, while intimidating, is necessary to stay competitive and efficient.
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CSTG 217: How to Build a Strong Culture Through Leadership Metrics with Eddie Geller
06/17/2025
CSTG 217: How to Build a Strong Culture Through Leadership Metrics with Eddie Geller
Too many home service businesses rely on gut instinct when it comes to leadership performance. In this episode of Can’t Stop the Growth, Chad Peterman sits down with Eddie Geller, founder of SKOR, to explore how measuring leadership behavior—not just results—can transform your team's performance and culture. They dig into the hard lessons learned from economic downturns, the power of transparency, and how to build consistency into your culture—even with field and office team divides. Whether you lead a growing HVAC, plumbing, or electrical business, this episode will challenge how you develop your managers, measure culture, and lead your people. ✅ If you want a culture where field techs and office staff are aligned and winning together, this one’s for you. 🔔 Subscribe for more leadership growth strategies built for the trades. Additional Resources: Key Takeaways: Culture shows up under pressure – If blame shows up in hard times, it’s a sign your culture needs work. Transparency builds trust – Frequent, raw communication during tough times unites teams instead of dividing them. Leadership is a habit, not a headline – Consistent 1:1s, team rituals, and feedback loops define real culture. Measure what matters – Culture and leadership can (and should) be measured to guide improvement and growth using tools like SKOR. Managers drive culture daily – Field leaders and office managers must be equipped as “culture carriers” with tools and training.
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Why Fewer Leads Can Mean Bigger Wins: Smart Marketing in the Trades with Laura Koester
06/12/2025
Why Fewer Leads Can Mean Bigger Wins: Smart Marketing in the Trades with Laura Koester
In this episode, Laura Koester, Head of Marketing at Champions Group, joins Katie to talk shop—and it’s anything but boring. 🎙️ From her start in telecom and veterinary marketing to leading strategy in the trades, Laura breaks down what it really takes to succeed in today’s home services landscape. Fewer leads? No problem. It's all about base hits, big trust, and data that actually matters 📈. If you're into real talk about scaling smart, empowering teams, and staying sane in shifting markets—this one's for you! Additional Resources: Learn more about Key Takeaways: Fewer leads, higher quality: Prepare for this new norm by treating every lead like gold. Marketing is now about consistent base hits—not one-off wins. Success starts with strong operations; marketing can’t cover operational gaps. Planning 20 weeks ahead creates structure that enables flexibility and rapid adjustment. Empower your team to act like owners—owning revenue outcomes, not just tasks.
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CSTG 216: The Law of Buy In with Chad Peterman
06/10/2025
CSTG 216: The Law of Buy In with Chad Peterman
In this episode, Chad dives into one of his favorite leadership lessons: John Maxwell's "Law of Buy-In" 🙌 Why? Because no matter how great your plan is, if people don’t believe in you, they won’t follow the vision. Chad shares stories, slip-ups, and aha moments about building trust, leading with character, and creating real team momentum 🔥 Whether you're leading a crew or just trying to move the needle, this one's packed with people-first wisdom you can use today 👊 Additional Resources: Key Takeaways: People buy into the leader before the vision. Character is the foundational piece for building trust. Competence includes being vulnerable and admitting you don’t have all the answers. Credibility is built through consistency and effort. Buy-in enables teams to contribute ideas, improve processes, and take ownership.
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