Can't Stop the Growth
Can't Stop the Growth is driven by Chad's personal mission to provide a platform for others to grow and thrive. CSTG offers inspiration, leadership lessons on growth, grit, and chasing potential.
info_outline
CSTG 219: The Law of Sacrifice with Chad Peterman
07/01/2025
CSTG 219: The Law of Sacrifice with Chad Peterman
What are you willing to give up to grow? In this episode, Chad dives into John Maxwell's “Law of Sacrifice” and what it means for leaders in high-demand industries. He shares personal reflections from 14 years of leadership, addressing the unseen trade-offs that come with building people and businesses. From waking up early to surrendering control and pouring into others, Chad unpacks how true leadership often means giving up comfort to create meaningful impact. If you’re wrestling with work-life balance, delegation, or wondering if the sacrifices you’re making are worth it—this episode is for you.📈 Additional Resources: Key Takeaways: Leadership is a daily act of sacrifice, often invisible and unrecognized. Small changes, like using spare minutes intentionally, add up to significant results. Trust and delegation are essential for personal and organizational growth. Sacrificing for others—even when it’s risky—builds team culture and long-term impact. Connecting sacrifice to your “why” makes it sustainable.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/37062150
info_outline
Built on People, Powered by Purpose: Chad Peterman’s Journey to the Top
06/26/2025
Built on People, Powered by Purpose: Chad Peterman’s Journey to the Top
In this episode, Justin Judd sits down with Chad Peterman, CEO and founder of Peterman Brothers, to dive deep into the mindset behind building a 500-person service company from the ground up. ⬆️ Chad shares powerful lessons on leadership, habit transformation, vulnerability, and how aligning business growth with personal values can unlock massive impact. Learn how to lead when you’re not the technical expert, the importance of meeting people where they are, and why quality over quantity is the key to sustainable growth.📈 Additional Resources: Learn more about Key Takeaways: Leadership rooted in vulnerability fosters deeper trust. Success comes from consistent habits, not constant hustle. Meeting people where they are creates a culture of understanding. Growth must align with personal and organizational values. Quitting the right habits is just as important as building new ones.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/37079275
info_outline
CSTG 218: The Law of Victory with Chad Peterman
06/24/2025
CSTG 218: The Law of Victory with Chad Peterman
Winning doesn’t happen by accident—especially in the trades. It takes relentless ownership, clear vision, and the discipline to do what most won’t. In this episode, home service business coach Chad Peterman breaks down The Law of Victory, a leadership mindset that separates growth-driven leaders from the rest. He shares how Kobe Bryant inspired a winning culture through his actions, the importance of understanding what victory means for every member of your team, and how excuses are the enemy of sustainable success. From HVAC and plumbing teams to high-performance leadership squads, this episode is a gut-check for anyone leading in the home services industry. Additional Resources: Key Takeaways: How to inspire your team to adopt a “refuse to lose” mentality Why excuses sabotage momentum—and how to eliminate them What victory really means in a service business (hint: it’s not just hitting numbers) The key traits of leaders who win, even when the odds are stacked How to define what winning looks like for your team—and rally them to it
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/37049360
info_outline
What Home Service PE Firms Want: A CFO’s Guide to Getting Top Dollar with Paul Maskill
06/19/2025
What Home Service PE Firms Want: A CFO’s Guide to Getting Top Dollar with Paul Maskill
What’s it really take to run a profitable home service business? 💸 On this episode of AI Trade Talk, Brad sits down with Paul Maskill—fractional CFO and master of blue-collar biz strategy—to dig into the financial truths most owners miss. From pricing mistakes and misunderstood metrics to the surge of PE acquisitions and the magic of recurring revenue, Paul shares clear, actionable advice that’ll have you rethinking how you run your business. Whether you’re looking to grow or sell, this convo is packed with insight you don’t want to miss! 🚀 Additional Resources: Learn more about Learn more about Learn more about Key Takeaways: Most business owners in the trades lack clarity on basic financial metrics. Underpricing is widespread and usually stems from imitating others rather than math-based pricing. Membership programs and recurring revenue increase business valuation. Private equity acquisitions hinge on clean financials, recurring revenue, and operational maturity.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36944145
info_outline
To the Point: Gridiron Greatness & A Lone Star Legacy
06/18/2025
To the Point: Gridiron Greatness & A Lone Star Legacy
Get ready for a powerhouse convo on “To The Point” with host Chris Yano and roofing legend Steve Little 🏗️🤝. Steve’s the President of KPost Company and CEO of National Roofing Partners, and he’s built a $123M commercial roofing empire—all from one Dallas-Fort Worth location! They dive into leadership moves that matter: building A-player teams, scaling with EOS, mastering emotional intelligence, and saying no to the bidding war mindset. Plus, they get real about tech adoption, from DISC profiles to AI tools like Rilla. This episode is packed with real talk, big laughs, and tactical gold ⭐️. Don’t miss it! Additional Resources: Learn more about Key Takeaways: Pods that separate sales and estimating functions create accountability and efficiency. Succession planning requires long-term vision, internal promotion, and vulnerability. Investing in recruiters and training enhances both recruitment and retention. Technology adoption, while intimidating, is necessary to stay competitive and efficient.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36838165
info_outline
CSTG 217: How to Build a Strong Culture Through Leadership Metrics with Eddie Geller
06/17/2025
CSTG 217: How to Build a Strong Culture Through Leadership Metrics with Eddie Geller
Too many home service businesses rely on gut instinct when it comes to leadership performance. In this episode of Can’t Stop the Growth, Chad Peterman sits down with Eddie Geller, founder of SKOR, to explore how measuring leadership behavior—not just results—can transform your team's performance and culture. They dig into the hard lessons learned from economic downturns, the power of transparency, and how to build consistency into your culture—even with field and office team divides. Whether you lead a growing HVAC, plumbing, or electrical business, this episode will challenge how you develop your managers, measure culture, and lead your people. ✅ If you want a culture where field techs and office staff are aligned and winning together, this one’s for you. 🔔 Subscribe for more leadership growth strategies built for the trades. Additional Resources: Key Takeaways: Culture shows up under pressure – If blame shows up in hard times, it’s a sign your culture needs work. Transparency builds trust – Frequent, raw communication during tough times unites teams instead of dividing them. Leadership is a habit, not a headline – Consistent 1:1s, team rituals, and feedback loops define real culture. Measure what matters – Culture and leadership can (and should) be measured to guide improvement and growth using tools like SKOR. Managers drive culture daily – Field leaders and office managers must be equipped as “culture carriers” with tools and training.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36957705
info_outline
Why Fewer Leads Can Mean Bigger Wins: Smart Marketing in the Trades with Laura Koester
06/12/2025
Why Fewer Leads Can Mean Bigger Wins: Smart Marketing in the Trades with Laura Koester
In this episode, Laura Koester, Head of Marketing at Champions Group, joins Katie to talk shop—and it’s anything but boring. 🎙️ From her start in telecom and veterinary marketing to leading strategy in the trades, Laura breaks down what it really takes to succeed in today’s home services landscape. Fewer leads? No problem. It's all about base hits, big trust, and data that actually matters 📈. If you're into real talk about scaling smart, empowering teams, and staying sane in shifting markets—this one's for you! Additional Resources: Key Takeaways: Fewer leads, higher quality: Prepare for this new norm by treating every lead like gold. Marketing is now about consistent base hits—not one-off wins. Success starts with strong operations; marketing can’t cover operational gaps. Planning 20 weeks ahead creates structure that enables flexibility and rapid adjustment. Empower your team to act like owners—owning revenue outcomes, not just tasks.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36735005
info_outline
CSTG 216: The Law of Buy In with Chad Peterman
06/10/2025
CSTG 216: The Law of Buy In with Chad Peterman
In this episode, Chad dives into one of his favorite leadership lessons: John Maxwell's "Law of Buy-In" 🙌 Why? Because no matter how great your plan is, if people don’t believe in you, they won’t follow the vision. Chad shares stories, slip-ups, and aha moments about building trust, leading with character, and creating real team momentum 🔥 Whether you're leading a crew or just trying to move the needle, this one's packed with people-first wisdom you can use today 👊 Additional Resources: Key Takeaways: People buy into the leader before the vision. Character is the foundational piece for building trust. Competence includes being vulnerable and admitting you don’t have all the answers. Credibility is built through consistency and effort. Buy-in enables teams to contribute ideas, improve processes, and take ownership.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36629845
info_outline
CSTG 215: Plug Revenue Leaks with Text Automation: Ryan Fenn & Justin Judd from Chiirp
06/03/2025
CSTG 215: Plug Revenue Leaks with Text Automation: Ryan Fenn & Justin Judd from Chiirp
Tired of leads falling through the cracks? This episode is a must-listen for home service business owners ready to plug revenue leaks and unlock serious growth 💸 Chad Peterman sits down with Ryan Fenn and Justin Judd from Chiirp to explore how simple automations can transform missed calls and unclosed estimates into booked jobs. Learn how even the “Nancy and Judith” of your team can become sales ninjas with the right tools—and how texting is the king of conversion. If your marketing dollars are working overtime but your close rates are stalling, this one's for you. Let’s turn lost revenue into ROI. Additional Resources: Key Takeaways: Texting drives results: With up to a 99% open rate, text messaging beats email and phone calls for speed-to-lead and follow-up success. Automation fills the cracks: Chiirp identifies revenue leaks—like missed calls, open estimates, and no-response leads—and plugs them with automated follow-up. Human + Tech = Superpower: The goal isn’t to replace your team—it’s to enhance them. Automation handles the repetition, freeing your people to focus on human connection and closing deals. Start small, scale fast: Contractors see the best ROI by implementing one automation at a time, building buy-in and momentum without overwhelming the team. Mindset unlocks growth: Tools like Chiirp only work when leadership is committed to improving internal operations and believes in the power of elevating their people.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36646620
info_outline
CSTG 214: The Law of the Picture with Andrew Hasty
05/27/2025
CSTG 214: The Law of the Picture with Andrew Hasty
Ever feel like your words just aren’t landing? 🤔 Maybe it’s time to stop talking and start showing. In this episode, Andrew dives into John Maxwell’s “Law of the Picture”—aka leading by example—and brings it to life with stories that hit home. From battlefield leaders to hallway moments at Peterman Brothers, you’ll hear why how you show up matters way more than what you say. If you're serious about building trust, boosting morale, and creating a culture that thrives, this one’s a must-listen 🎯 Because your team is watching... even when you think they’re not. Additional Resources: Key Takeaways: The “Law of the Picture” teaches that the most impactful leadership happens through example, not instruction. A leader’s body language, tone, and presence speak volumes—often louder than their words. Experiencing the same work as your team builds empathy, trust, and more effective problem-solving. Modeling core values like work ethic, accountability, and positivity creates cultural alignment and boosts team morale. The greatest test of leadership is how you carry yourself when things aren’t going well—because that’s when your team is paying closest attention.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36533270
info_outline
To the Point: A New Era of Digital Marketing is Upon Us
05/21/2025
To the Point: A New Era of Digital Marketing is Upon Us
On this episode of “To the Point,” Heather McLeod is back on the mic and bringing the 🔥! Now Chief Growth Officer at Authority Brands (hello, $2.1B+), she’s breaking down why modern marketing isn’t just about more leads—it’s about smarter ones. From listening to call recordings to uncover hidden revenue, to why elite marketers must think like operators, Heather dishes real talk on what it takes to grow in today’s hyper-competitive digital world. If you're ready to ditch the fluff and get results, this one’s for you 🚀 Additional Resources: Learn more about Key Takeaways: Listening to call recordings reveals hidden revenue opportunities without extra ad spend. Elite marketers align tightly with operations to drive real revenue, not just lead volume. The future of home services marketing demands full-funnel accountability—from lead to booked revenue. Most missed revenue isn’t from lack of leads, but from failure to book or follow up effectively. Cross-selling across service lines and leveraging existing customer data is the next frontier for growth.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36373180
info_outline
CSTG 213: The Law of Empowerment with Chad Peterman
05/20/2025
CSTG 213: The Law of Empowerment with Chad Peterman
In this episode, Chad breaks down the Law of Empowerment and why simply telling your team to "go do it" isn’t enough. He shares real-life stories, the hard truths about letting go of control, and why giving your team the WHY behind the WHAT is the real secret to growth. If you're building a business, leading a team, or just tired of feeling like you're the only one who “gets it,” this episode is your roadmap to multiplying leadership and momentum 🚀 Additional Resources: Key Takeaways: Empowerment = information. People need context, not just tasks. Let go to grow. Control limits scale and leadership development. Clarity drives performance. Share what success looks like. Support after delegating. Mentor and celebrate, don’t just assign. Connected roles = stronger teams. Show how every job impacts the big picture.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36537355
info_outline
CSTG 212: Are You the Reason Your Business Isn’t Growing? Leadership Lessons from the Trades with Chad Peterman + Andrew Hasty
05/13/2025
CSTG 212: Are You the Reason Your Business Isn’t Growing? Leadership Lessons from the Trades with Chad Peterman + Andrew Hasty
Is your leadership helping your team grow—or holding them back? In this powerful conversation, Chad Peterman sits down with Andrew Hasty to unpack the first 10 irrefutable laws of leadership through the lens of real-world HVAC and home service business challenges. From overcoming limiting beliefs to building a people-first culture, this episode is a masterclass in self-awareness, leadership development, and scaling trades companies the right way. Perfect for service business owners and leaders who want to: Improve HVAC leadership skills Create a culture of continuous growth Scale their home service business with intention Coach frontline teams to higher performance Balance vision and daily accountability Discover how to lead through ambiguity, earn team respect, and coach in real time—all while staying grounded in long-term business growth. 🔧 Subscribe to Can't Stop the Growth for more episodes on HVAC leadership, home service business growth, and building strong cultures in the trades. Additional Resources: Key Takeaways: Leadership Limits Business Growth When Development Stops Empowerment Drives a People-First Culture in the Trades Small Daily Improvements Fuel Home Service Business Growth Respect Is Earned Through Action, Not Authority Leadership Intuition Is Built Through Repetition and Curiosity
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36472185
info_outline
From $5 to $6.7M: Tom & Karen Balko’s Journey to Scaling a Home Services Powerhouse
05/08/2025
From $5 to $6.7M: Tom & Karen Balko’s Journey to Scaling a Home Services Powerhouse
What does it take to grow a home services business from nothing to over $6.7 million in revenue? On this episode of Around the CAMPfire, CAMP Digital CEO Katie Donovan sits down with Tom and Karen Balko to unpack their incredible journey of grit, growth, and getting it done. From barely affording gas money to now leading a booming HVAC and electrical company in the Twin Cities, Tom and Karen share how they built a high-trust brand, scaled a rock-solid team, and stayed committed to servant leadership—answering customer calls at 2 AM and rolling up their sleeves when it matters most. Whether you're a home service business owner, industry leader, or rising entrepreneur, this story is your blueprint for scaling with intention and heart. Additional Resources: Website Website Key Takeaways: Scaling with intention in the trades Building a magnetic company culture Rebranding for trust and hiring advantage Why leadership means answering the phones at 2AM
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36382135
info_outline
CSTG 211: Creating Learning Cultures, Not Just Classrooms with Dr. Kevin Berkopes
05/06/2025
CSTG 211: Creating Learning Cultures, Not Just Classrooms with Dr. Kevin Berkopes
What do furnaces and fractions have in common? 🔥➗ More than you think! In this episode, Chad chats with Dr. Kevin Berkopes, CEO and Cofounder of MathTrack, about building learning organizations where real education goes way beyond check-the-box training. They dive into why mistakes matter, how to actually grow your people, and what it takes to turn experience into excellence. Whether you're a math nerd or a master tech, this one’s full of “aha!” moments 🎯💡 Additional Resources: Key Takeaways: Learning organizations are built on storytelling, shared myths, and cultural narratives—not mission statements. The gap between training and education lies in understanding the "why" behind skills, not just the "how." Mistakes are not just acceptable—they're essential for growth and should be part of a deliberate feedback loop. Younger workers thrive in environments that recognize and label their skills as valuable. True leadership means modeling vulnerability, owning mistakes, and fostering loyalty through empathy.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36264010
info_outline
AI Trade Talk: Smarter Ads, Faster Bookings, and Data That Deliver with Katie Donovan
05/01/2025
AI Trade Talk: Smarter Ads, Faster Bookings, and Data That Deliver with Katie Donovan
AI Trade Talk is the newest series on Can’t Stop the Growth, created for home service business owners who want to lead at the edge of innovation. Hosted by Brad Scruggs, founder of ZyraTalk, this series highlights the tools, trends, and transformations that are reshaping how HVAC, plumbing, and electrical companies grow. The series kicks off with industry powerhouse Katie Donovan, CEO of Camp Digital. and host of the Around the CAMPfire series. In this episode, Katie breaks down how AI and data-driven digital marketing are changing the game—from smarter ad strategies and real-time call board tracking to AI phone answering that saves lost revenue. Subscribe to Can’t Stop the Growth to follow this powerful series built for future-focused leaders in the trades. Growth is changing, and this is where to stay ahead of it. Additional Resources: Learn more about Learn more about Key Takeaways: Why trades businesses need to stop chasing impressions and start tracking call board data How dynamic, real-time offers are boosting conversion rates Where AI is making the biggest impact—on the phone, on the site, and on the bottom line What every owner should know about tapping into Bing, Reddit, and evolving search trends The shift from customer acquisition to customer retention—and why it matters more than ever
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36345185
info_outline
CSTG 210: How to Unlock Millions in Revenue Hidden in Your Call Center with Brigham Dickinson
04/29/2025
CSTG 210: How to Unlock Millions in Revenue Hidden in Your Call Center with Brigham Dickinson
Most home service businesses are losing money in the one place they least expect it—their call center. Brigham Dickinson reveals how industry leaders like Tommy Mello use proven CSR training strategies to hit 90%+ booking rates and generate millions without spending more on leads. Learn how to turn your CSR team into a leadership pipeline, create a culture that drives results, and transform your call center into the most profitable department in your business. Hosted by Chad Peterman on Can't Stop the Growth—a podcast built for leaders in HVAC, plumbing, electrical, and other home service industries who want to lead better, grow faster, and build lasting impact through people-first leadership and proven business strategies. Want the Happy Call Script mentioned in the episode? Text the word HAPPY to 385-247-3714 to get it now. Additional Resources: Key Takeaways: Your call center has untapped profit potential. When properly trained, CSRs can dramatically boost booking rates and drive top-line revenue. Hitting 90% booking rate on bookable calls should be the standard. Every percentage point below that is costing real dollars. Your CSR team can be a leadership pipeline. With the right culture and coaching, the call center becomes a place where future leaders emerge. Flat compensation beats percentage-based incentives. A clear, daily dollar amount per membership or upsell keeps CSRs motivated and focused. AI has value, but it can't replace human connection. Use it for support, but don't let it take over the customer experience unless you want to risk sameness.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36208990
info_outline
To the Point: Are You Making These Critical Leadership Mistakes? w/ Scott Mann
04/23/2025
To the Point: Are You Making These Critical Leadership Mistakes? w/ Scott Mann
🎙️ Get ready for part 2 of Chris and Chad’s episode with Scott Man! They’re unpacking what it really means to connect with your team. From battlefield wisdom to business wins, they dive into the power of seeing the “pictures in people’s heads,” being an empathetic witness, and leading with trust. If you're serious about people-first leadership, this one hits different! Additional Resources: Learn more about Key Takeaways: Empathetic witnessing builds deep, lasting trust between leaders and teams. Influence begins with understanding your people’s pain and goals. Today’s leadership challenge lies in overcoming distraction, disengagement, disconnection, and distrust. Frontline perspectives provide critical insight leaders must actively seek. Storytelling is a powerful tool for influence—especially when it’s real and vulnerable.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/35959550
info_outline
CSTG 209: This AI Tool Will Fill Your Board (Without Hiring More CSRs) With Brad Scruggs
04/22/2025
CSTG 209: This AI Tool Will Fill Your Board (Without Hiring More CSRs) With Brad Scruggs
Stop missing the calls that fill your board. In this episode of Can’t Stop the Growth, is joined by , President and CMO of ZyraTalk, to talk about a simple but powerful idea: when you stop missing calls, you stop losing jobs. Brad breaks down how HVAC and plumbing businesses are using AI-powered customer service representatives (CSRs) to capture more leads, reduce missed calls, and grow without hiring more people. Whether it’s after-hours coverage, overflow, or lead aggregator response times—AI is helping high-growth companies optimize their call centers and maximize every opportunity. This episode is packed with tactical insights for leaders serious about growing their home service business. If you’re focused on building a culture of excellence, booking more jobs, and staying ahead of the curve—this conversation is for you. Watch now to see how top operators are filling the board faster, without relying on more ads or more staff. Additional Resources: Learn more about Key Takeaways: Most service businesses miss 15–35% of their inbound calls. That’s real money walking away. AI-powered CSRs can respond instantly—nights, weekends, and during peak hours. Use AI to handle simple requests and free up live reps for high-value leads. Integration is simple, with many teams live within two weeks. Real-time data allows for continuous CSR coaching and improved conversion rates. Speed-to-lead with aggregators like Angi, Thumbtack, and Modernize is crucial—AI helps you get there faster. Many companies use AI as overflow backup, while others have made it their front line. Growth doesn’t have to mean more leads—it starts with booking the ones you already have.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/36055155
info_outline
To the Point: Home Services Lessons from the Battlefield (From a Green Beret)
04/16/2025
To the Point: Home Services Lessons from the Battlefield (From a Green Beret)
What do Green Berets and business leaders have in common? More than you think. In this featured episode of “To The Point,” Chris and Chad sit down with retired U.S. Army Green Beret Scott Mann—author, actor, TEDx speaker—for a raw and riveting convo on trust, leadership, and human connection. From war zones to boardrooms, Scott shares stories that’ll make you think, laugh, and maybe even cry. This one’s deep, but packed with golden leadership nuggets you won’t want to miss. Additional Resources: Learn more about Key Takeaways: Trust isn’t built in chaos—it’s banked ahead of time and drawn on when things get tough. Real results happen at the local level—supporting your frontline is everything. Be relatable and relevant; that’s the winning combo for true influence. Your hardest struggles can become your most powerful leadership tools. Stop thinking you need all the answers—ask better questions instead.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/35959270
info_outline
CSTG 208: The Missing Bullets of Leadership with Andrew Hasty
04/15/2025
CSTG 208: The Missing Bullets of Leadership with Andrew Hasty
In this episode, Andrew Hasty takes us from the skies of World War II to the heart of modern leadership. 🎯 Using the story of B-17 bombers and survivorship bias, he shows why focusing only on the numbers can make us miss what really matters — grit, resilience, and those unmeasurable “intangibles” your best team players bring every day. 🎙️🔥 It’s data meets heart in the most unexpected way. Additional Resources: Key Takeaways: Survivorship bias impacts leadership when we only evaluate those who "return" or succeed visibly. Focusing only on KPIs limits our view of performance and potential. “Missing bullets” are the unseen efforts and values that contribute to team success. Recognition should extend beyond numbers to include resilience, grit, loyalty, and effort. Promoting solely on quantitative performance may overlook future leaders.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/35974855
info_outline
From Paintbrushes to PE Power Plays with Michelle Micheletti
04/10/2025
From Paintbrushes to PE Power Plays with Michelle Micheletti
Michelle Micheletti went from painting walls with her grandpa to leading marketing across multiple home service brands 💪—and she’s got the stories (and lessons) to prove it. In this episode, she joins Katie Donovan for a convo full of laughs, real talk, and big takeaways. From snow cone stands 🍧 to SEO fails and AI experiments, Michelle keeps it real about what it takes to lead with heart, data, and a whole lot of grit. Additional Resources: Key Takeaways: Local branding is essential, especially in a PE-backed environment Community involvement not only feels good—it boosts SEO and earns trust CRO and SEO are non-negotiables when launching a website Data-driven marketing enables agile, informed decision-making Strong vendor partnerships are critical for innovation and growth Testing is essential, and failure is part of the learning process
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/35890230
info_outline
CSTG 207: Stop Losing Leads: How CSRs Can Book More Jobs Today with Liz Patel
04/08/2025
CSTG 207: Stop Losing Leads: How CSRs Can Book More Jobs Today with Liz Patel
Think your customer service reps are “just answering phones”? Think again. In this game-changing episode of Can’t Stop the Growth, sits down with , Manager of Customer Service Coaching at , to reveal how your call center can drive explosive growth—without spending a dollar more on marketing. From handling pricing objections like a pro to converting one call into multiple booked jobs, Liz shares real strategies that HVAC, plumbing, and electrical companies can implement immediately to boost booking rates, improve customer experience, and create lifelong customers. 📈 Whether you’re a business owner, dispatcher, or CSR looking to level up—this episode is your new playbook. Additional Resources: Key Takeaways: How to handle price shoppers on the phone as a CSR What’s a good booking rate for home service call centers? How AI can help HVAC and plumbing CSRs book more jobs Why your CSR should know the cost per lead How to train CSRs to sell service memberships and upsell add-ons
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/35984080
info_outline
CSTG 206: How to Get BETTER Leads for Your Home Service Business with Katie Donovan
04/01/2025
CSTG 206: How to Get BETTER Leads for Your Home Service Business with Katie Donovan
Tired of paying for leads that never convert? You’re not alone. In this no-fluff episode of Can’t Stop the Growth, Chad Peterman sits down with Katie Donovan, CEO of Camp Digital, to break down what every service business owner needs to hear: your marketing isn’t broken—it’s misaligned. If your digital ads aren’t bringing in the right customers, it’s time to stop throwing money at the problem and start building a strategy around quality leads that actually book, run, and bring in revenue. Whether you're in HVAC, plumbing, electrical, or any other home service vertical—this episode gives you the tools to stop wasting ad dollars and start turning marketing into profit. Additional Resources: Check out CAMP Digital's quarterly webinar series Key Takeaways: Why better leads > more leads in 2025 and beyond How to train Google to send you high-converting customers The power of value-centric measurement in your ad strategy Easy DIY ways to optimize your Google Business Profile Why you MUST update your website content and photos (even from your phone!) How AI and Reserve with Google are changing LSA forever Real tips for SEO, backlink building, and local search dominance
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/35863360
info_outline
To the Point: Sage Business Advice from Home Services Legends Pt. 2
03/26/2025
To the Point: Sage Business Advice from Home Services Legends Pt. 2
🔥 Part 2 is here, and it’s a game-changer! Jonathan Bancroft, Kevin Comerford, and Chad Peterman are back with Chris Yano, dropping serious wisdom on how education fuels massive business growth. They’re talking about training vs. real education, why hiring principals (yes, actual school principals!) changed the game, and how building a learning culture turned small businesses into industry giants. Expect plenty of laughs, aha moments, and straight-to-the-point advice that could transform your business. 🎧💡 Additional Resources: Learn more about Key Takeaways: Education is the key to unlocking massive business growth—Service Champions’ university helped grow revenue from $30M to $120M. Training is task-oriented; education builds problem-solvers and future leaders. Hiring educators (not just trainers) is a game-changer for building an effective learning culture. The best learning organizations simplify their training so it’s repeatable and effective. Start small—begin with basic maintenance tech training and build from there.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/35566000
info_outline
CSTG 205: The Future of Hiring in Trades | Smart Recruiting & Training Strategies | Stephen Rhyne
03/25/2025
CSTG 205: The Future of Hiring in Trades | Smart Recruiting & Training Strategies | Stephen Rhyne
Hiring and retaining top talent in the trades has never been more challenging. With increasing competition for skilled workers, outdated recruiting methods, and high employee turnover, home service business owners and leaders are searching for smarter ways to build and sustain a high-performing team. In this episode of Can’t Stop The Growth, Chad Peterman sits down with Stephen Rhyne, founder of Conveyor, to uncover game-changing hiring and training strategies for the home service industry. They dive deep into why traditional recruiting is failing, how automation can streamline onboarding, and why retention starts the moment a new hire says "yes." If you're struggling with hiring, training, or keeping top talent in your home service business, this episode is packed with actionable insights to help you scale smarter and build a winning team. Additional Resources: Key Takeaways: ✅ The biggest hiring mistakes home service companies make—and how to fix them ✅ Why onboarding is the #1 factor in retention (and how to improve yours) ✅ How to build a recruiting engine that consistently attracts top HVAC, plumbing, and electrical talent ✅ Automation hacks that free up time while making new hires feel valued ✅ How to sell your company’s opportunity so the best candidates choose YOU over the competition ✅ The power of social recruiting and getting referrals from current employees ✅ How mid-level managers can become supercharged coaches for long-term team success
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/35751785
info_outline
To the Point: Sage Business Advice from Home Services Legends Pt. 1
03/19/2025
To the Point: Sage Business Advice from Home Services Legends Pt. 1
Today’s episode of “To The Point” is a big one, and it’s just part 1!💥 Chris Yano brings together some of the biggest names in home services—Kevin Comerford (Service Champions), Jonathan Bancroft (Wrench Group, formerly Morris-Jenkins), and co-host Chad Peterman—for a conversation packed with real talk, industry wisdom, and a whole lot of energy. What’s on the table? Winning cultures, leadership transitions, and how to stand out in a crowded market. These guys have built and led powerhouse businesses, and they’re not holding anything back. If you’re ready to level up your business (or just want to feel like you’re in the room with some industry legends), hit play now! 🎧🔥 Don’t miss next week’s episode! 🚀 Additional Resources: Learn more about Key Takeaways: Culture is everything. The only real competitive advantage in home services is the culture you build. Guarantees, pricing, and promotions can be copied—culture cannot. Leadership transitions require long-term vision. Both Kevin and Jonathan emphasized the importance of developing future leaders internally, ensuring they understand the DNA of the company. Success requires doing what others won’t. Expanding service hours, investing in leadership development, and building a strong internal brand all set businesses apart. Culture must be defined and reinforced. Whether it’s a documented common service language or a consistent leadership presence, great cultures don’t happen by accident.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/35565845
info_outline
CSTG 204: The Law of Connection with Chad Peterman
03/18/2025
CSTG 204: The Law of Connection with Chad Peterman
Leadership isn’t about control—it’s about connection. If you want to build a high-performing team, you need to start by earning trust and influence before giving orders. In this episode, Chad Peterman explains why leaders who focus on connection create stronger, more engaged teams—and how you can do the same. Many leaders believe authority alone is enough, but real influence comes from how you show up daily. Chad explains: 🔹 Why energy and attitude determine your level of influence 🔹 How to build trust and emotional connection with your team 🔹 The #1 reason people don’t speak up—and what to do about it 🔹 How to tailor leadership to different personalities for maximum impact Being a great leader isn’t about having all the answers—it’s about creating an environment where people feel heard, valued, and motivated to succeed. Additional Resources: Key Takeaways: People follow trust, not titles – Influence isn’t automatic. If you want your team to listen, they first need to know you care. Leadership is adaptability, not authority – Every team member has different needs. The best leaders adjust their style to help people succeed on their terms. Silence is a red flag – If your team isn’t speaking up, it’s not because they have no questions—it’s because they don’t feel safe enough to ask.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/35657040
info_outline
How to Lead, Scale & Succeed in the Trades with Ted Puzio
03/13/2025
How to Lead, Scale & Succeed in the Trades with Ted Puzio
Ted Puzio, owner of Southern Trust Home Services, shares his incredible journey from starting with nothing to building a thriving, multi-million dollar home services business. In this candid conversation with Katie Donovan of Camp Digital, Ted reveals the hard lessons, leadership strategies, and key decisions that led to his success in the trades industry. 🔥 This episode is part of Around the CAMPfire—an exclusive series of the Can’t Stop the Growth podcast in collaboration with Camp Digital. This series dives deep into the real stories, strategies, and lessons from top home service leaders, giving you insider knowledge to help grow your business. 🚀 Whether you're a plumber, electrician, HVAC pro, or home service business owner, this video is packed with real-world business insights and growth strategies you can apply today! 💡 Want more expert interviews and business tips? Make sure you subscribe for more insights on home service business growth, leadership, and marketing! Additional Resources: on LinkedIn Key Takeaways: ✅ How Ted turned financial struggles into a powerful business model ✅ The leadership philosophy that keeps his employees loyal and motivated ✅ Why business coaches played a key role in scaling his company ✅ The biggest mistakes to avoid when growing a home service business ✅ The mindset shift that took him from survival mode to thriving
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/35573715
info_outline
CSTG 203: The Law of Intuition with Andrew Hasty
03/11/2025
CSTG 203: The Law of Intuition with Andrew Hasty
Leadership isn’t black and white—it’s all about managing the gray! In this episode, Andrew Hasty — the COO at Peterman Brothers — breaks down Mexwell’s Law of Intuition—one of the toughest (but most powerful) leadership skills to master. From Steve Jobs’ gut-driven decisions at Apple 🍏 to real-world leadership lessons, Andrew shares why great leaders don’t just follow protocols—they read the room, trust their instincts, and make bold moves. Whether you're a manager striving to inspire or a leader working to make vision actionable, this episode is packed with takeaways on leading with clarity and confidence.🎯 Additional Resources: Key Takeaways: Leadership isn’t about rigid rules; it’s about managing the gray areas. Great leaders don’t just follow protocols—they know when to trust their intuition. Intuition is a skill, not just an instinct. It can be honed through experience, self-awareness, and pattern recognition. Balancing logic, values, and emotions leads to better decisions. Leaders must blend gut instinct with data to make sound choices. Managers rely on systems; leaders rely on vision. The best leaders find a balance between execution and inspiration.
/episode/index/show/1e0aa6d2-4f15-4ffb-bd61-6fd97daa599d/id/35529770