Can't Stop the Growth
Can't Stop the Growth is driven by Chad's personal mission to provide a platform for others to grow and thrive. CSTG offers inspiration, leadership lessons on growth, grit, and chasing potential.
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To the Point: Why Some Home Service Businesses Stall at $5M While Others Hit $50M
12/17/2025
To the Point: Why Some Home Service Businesses Stall at $5M While Others Hit $50M
Why do some home service companies stall at $5M while others explode past $50M? đ° Chris and Chad break down the real reasons home service businesses stall out, and what separates the ones that scale from the ones that stay stuck. From the crucial shift between operator and CEO to building systems that drive accountability without micromanagement, Chad shares unfiltered lessons from scaling Peterman Brothers beyond the $50M mark. Whether you're at $2M trying to grow or feeling stuck at $10M, this episode will challenge your thinking, call out the excuses, and arm you with practical steps to level up. Want to win in the shoulder seasons, book more calls, and build a team that drives the business without you pulling every lever? Press play. â¶ïž Additional Resources: Learn more about Key Takeaways: Stop running calls, start running the business. Trusting others unlocks scalable growth. Systems create self-accountability in teams. Booking rate drives everything, track it daily. Know your next hire based on weaknesses.
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CSTG 243: Turning Confusion Into Commitment In Your Trades Team with Chad Peterman
12/16/2025
CSTG 243: Turning Confusion Into Commitment In Your Trades Team with Chad Peterman
Too many HVAC, plumbing, and home service leaders feel stuck in a cycle of âmeeting after the meeting.â Plans sound good in the room, but out in the field, nothing really changes. Technicians are confused, office teams feel out of the loop, and commitment is hit-or-miss. In this solo episode, Chad Peterman continues the series on The Five Dysfunctions of a Team and digs into dysfunction number three: lack of commitment. He breaks down why clarity and conflict are non-negotiable if leaders want real buy-in, not silent resistance. From explaining lead costs to CSRs to involving field pros before changing processes, this conversation is built for leaders who manage techs, installers, and call center teams every day. Chad unpacks how purpose, simple scoreboards, and better one on ones can transform âgray areaâ into clear expectations. He shares how paths to progression, pay plan clarity, and town hall style communication can help techs feel heard, supported, and ready to chase bigger goals for their families, not just hit a daily ticket number. Ready to build a more committed, high-performing team inside your shop? Join The Arena, Chad Petermanâs coaching community for home service leaders, to get practical tools, live coaching, and a network of owners and managers who are scaling the right way - Additional Resources: Learn more about the Key Takeaways: Clarity before action: confused teams do not commit, so explain the why, what, and how before expecting buy in. Conflict creates alignment: productive disagreement in meetings leads to decisions people will actually support. Show the scoreboard: simple metrics and clear pay plans show techs exactly what winning looks like. Listen to the field: involve technicians before changing processes so decisions work in the truck, not just the office. Purpose over paycheck: connect daily work to helping families and building futures, not just closing tickets. One on ones build commitment: use individual meetings to connect goals, performance, and support for each person. Leaders remove friction: the main job of leadership is making the fieldâs hard job easier so they can serve customers better.
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Inside Petermanâs Growth Engine with Matt Murray
12/11/2025
Inside Petermanâs Growth Engine with Matt Murray
Home service owners are pouring money into marketing and still watching the call board swing from âoverbookedâ to âcrickets.â In this special Around the CAMPfire takeover on Canât Stop the Growth, CAMP Digital founder Katie Donovan sits down with Matt Murray, CMO and Head of Innovation at Peterman Brothers, to unpack how Peterman built a growth engine that actually matches demand to capacity. Matt shares how Peterman uses real-time data, capacity-aligned marketing, and tight alignment between operations and marketing to keep techs busy, CSRs confident, and ad spend pointed at the right services in the right markets. The conversation digs into brand, trust, community presence, and what it really looks like to scale from âjust keep the board fullâ to a disciplined, repeatable growth system. For HVAC, plumbing, and trade leaders, this is a playbook for turning chaos into control: how to use capacity dashboards, speed-to-lead, and transparent scoreboards so the entire team knows the score and how to win. Matt also talks about shop tours, learning from other contractors, and why calm, clear leadership matters more as the business grows. Additional Resources: Learn more about the Learn more about Key Takeaways: Marketing must match your actual capacity. Simple, visible data drives better daily decisions. Protect your speed-to-lead if you want to win more jobs. Brand is built through trust and community presence. Calm, clear leadership cuts through growth chaos. Learning from other shops shortens your path to scale.
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CSTG 242: Turning Conflict Into Your Competitive Edge with Chad Peterman
12/09/2025
CSTG 242: Turning Conflict Into Your Competitive Edge with Chad Peterman
Chad Peterman breaks down why most home service teams do not stall out because of talent or opportunity, but because leaders avoid conflict. Drawing from Patrick Lencioniâs The Five Dysfunctions of a Team, Chad focuses on the âfear of conflictâ and shows how quiet meetings and fake agreement quietly kill performance in HVAC, plumbing, and electrical businesses. Through stories from the early days at Peterman Brothers, Chad shares how a âjust do what Chad saysâ style of leadership worked at a small size but began to break everything as the company grew. He contrasts top-down control with healthy, vulnerability-based conflict, where leaders invite pushback, ask better questions, and let their people challenge ideas before they reach the field. Chad also shows what this looks like in real home service situations: coaching a struggling technician without shaming their numbers, using meetings to crowdsource better membership conversations, and empowering a âpurveyor of conflictâ on the leadership team to pressure-test every big decision. If you are leading techs, installers, comfort advisors, or managers and you sense hallway chatter, passive resistance, or burnout on your team, this episode will help you build the kind of conflict culture that leads to stronger decisions, deeper buy-in, and faster growth. Take these conversations further inside The Arena, the free CSTG community for HVAC, plumbing, and electrical leaders who want to grow faster together: Additional Resources: Learn more about the Key Takeaways: Conflict avoided today becomes bigger problems tomorrow. Healthy teams disagree openly, not in the hallway. Top-down âjust do itâ leadership breaks at scale. Leaders must go first in inviting pushback. Coaching with questions beats lecturing with numbers. Meetings should surface debate, not just updates. A âpurveyor of conflictâ strengthens every big decision. Launching at 70% and learning beats chasing perfection.
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CSTG 241: Fixing Team Dysfunction With Vulnerability-Based Trust with Andrew Hasty
12/02/2025
CSTG 241: Fixing Team Dysfunction With Vulnerability-Based Trust with Andrew Hasty
Peterman Brothersâ Andrew Hasty breaks down why most home service teams do not fail for lack of talent or opportunity, but because of dysfunction. Drawing from Patrick Lencioniâs The Five Dysfunctions of a Team, Andrew focuses on the base of the pyramid, the absence of trust, and why it quietly kills performance in HVAC, plumbing, and electrical businesses. Through stories from his own life and leadership journey, Andrew shows how perfectionism, fear of failure, and âold school toughnessâ create blame cultures, silos, and defensiveness on a team. He contrasts that with vulnerability-based trust, where leaders go first by admitting mistakes, asking for feedback, and letting others step into real responsibility. Andrew also challenges every leader to identify one strength and one honest weakness that may be holding their company back from its next level of growth. If you are leading techs, installers, or managers and you sense hidden tension, blame, or burnout on your team, this episode will help you build the kind of trust that makes growth inevitable. Take these conversations further inside The Arena, the free CSTG community for HVAC, plumbing, and electrical leaders who want to grow faster together: Additional Resources: Learn more about the
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CSTG 240: Creating âWin for Allâ Solutions with Andrew Hasty
11/25/2025
CSTG 240: Creating âWin for Allâ Solutions with Andrew Hasty
Peterman Brothersâ Andrew Hasty unpacks Commitment #4 from The 15 Commitments of Conscious Leadership: Create Win-for-All Solutions. Andrew draws a powerful parallel between history and leadership using the Treaty of Versailles and the aftermath of World War I to show how âwinâloseâ thinking always backfires. He challenges leaders in the trades to move beyond short-term victories and build systems where everyone: customer, field professional, and the company â can win together. Through real stories from the Peterman team, Andrew shows why loyalty to outcomes, not rigid processes, leads to better results and a stronger culture. He breaks down the four keys to âwin for allâ leadership: candor, abundance, allyship, and curiosity, and reminds every leader that their peopleâs failures are theirs to own and their successes are theirs to celebrate. Free Growth Resources for HVAC, Plumbing & Electrical: Additional Resources: Key Takeaways: Win-for-All Thinking: Business success isnât a zero-sum game. The goal is to create outcomes that benefit everyone. Loyalty to Outcomes Over Processes: Processes matter, but leaders must be flexible enough to adapt them in pursuit of better results. Candor, Abundance, Allies, and Curiosity: The four traits every conscious leader must cultivate to build trust and innovation. Own the Failures, Give Away the Wins: A true leader takes responsibility when things go wrong and gives credit when they go right. Empowering Field Pros: Every policy or protocol should make life easier for the people in the fieldâthe ones driving the company forward.
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To the Point: The 5-Year Sprint from $5M-$65M with Zero Technical Skills
11/19/2025
To the Point: The 5-Year Sprint from $5M-$65M with Zero Technical Skills
From poker tables in Vegas to leading a $65M home services empireâhow did Mike Bruner scale without ever turning a wrench? Michael Bruner, co-founder of Iceberg Home Services, shares his incredible journey from a 5.5M business in 2019 to a 65M powerhouse in 2024, all without a technical background. This episode dives into the mindsets, leadership shifts, and tough decisions that fueled Icebergâs exponential growth. From letting go of control and embracing mentorship, to prioritizing personal health and inspiring his team, Mike unpacks the habits and lessons that transformed both his business and his life. This conversation is a must-listen for people-first leaders serious about scaling with intention and integrity. Additional Resources: Learn more about Key Takeaways: Letting go empowers your team to lead. Right people in right roles drive scale. Culture and vision align talent quickly. Self-development multiplies business growth. Inspired leaders create inspired organizations.
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CSTG 239: Commit to Enough with Andrew Hasty
11/18/2025
CSTG 239: Commit to Enough with Andrew Hasty
What if the secret to becoming a better leader isnât getting more, but realizing you already have enough? âł Andrew takes the mic to unravel one of the most transformative ideas from âThe 15 Commitments of Conscious Leadershipâ: the shift from a scarcity mindset to one of abundance. Blending sharp insights with personal stories, Andrew challenges the deeply ingrained belief that we need more to be successful: more time, more money, more recognition. He breaks down the toxic myths of scarcity that keep us trapped in fear and comparison, and instead offers a refreshing, people-first lens rooted in presence, purpose, and enough-ness. This episode will have you rethinking how you spend your time, how you define success, and how you show up for the people around you. Additional Resources: Key Takeaways: Scarcity mindset promotes fear, comparison, and toxic competition. Abundance mindset fosters creativity, collaboration, and gratitude. "More" is not always better. Focus on purposeful use of resources. Reframing time and energy shifts how we lead and live. You are already enough, personally and professionally.
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CSTG 238: Lead Like a SEAL | Lessons in Grit and Growth with Dan Newell
11/11/2025
CSTG 238: Lead Like a SEAL | Lessons in Grit and Growth with Dan Newell
Every trades leader faces moments that test their grit. In this episode, former Navy SEAL turned business owner Dan Newell joins Chad Peterman to share how the lessons forged in SEAL training resilience, service, and accountabilityâapply directly to leadership in HVAC, plumbing, and home service businesses. Danâs journey from ringing the bell in SEAL training to coming back, graduating #1 in his class, and later running his familyâs custom cabinet shop is packed with wisdom for leaders building strong teams. He opens up about what it means to lead from the bottom up, how to âget your mind rightâ when challenges hit, and why the best leaders focus on serving their people first. If youâre leading techs, installers, or managers and youâre working to grow both people and profit this episode will challenge you to build a culture that wins every day. Additional Resources: Key Takeaways: Failure Builds Grit â Every business owner faces setbacks; what matters is how you respond. Serve Your Team First â Like a SEAL platoon, your business thrives when leaders focus on others before themselves. Get Your Mind Right â A strong mindset is the difference between surviving a tough season and leading through it. Accountability Wins â Great teams hold each other to a higher standard. Everyoneâs success depends on everyone else. Lead from the Bottom Up â Ask your team, âWhat do you need from me?â and watch ownership take off. Adapt or Fall Behind â Danâs leap into automation mirrors the tradesâ need to embrace change and technology. Find Your Purpose â Just like earning a SEAL Trident, define your own version of success and lead with confidence.
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CSTG 237: Find Your Purpose | How to Lead with Passion and Consistency
11/04/2025
CSTG 237: Find Your Purpose | How to Lead with Passion and Consistency
What if work didnât feel like work? In this solo episode, Chad Peterman breaks down how finding your purpose can completely transform not just your leadership, but your life. Too many trade leaders chase âwork-life balanceâ and end up feeling guilty on both sides. Chad shares why that struggle disappears once you align who you are at home with who you are at work. From mindset to mission, this is a reminder that leadership isnât about switching hats, itâs about becoming the same authentic, purpose-driven person in every environment. Leaders in HVAC, plumbing, and electrical: this episode will challenge you to show up differently, build purpose into every task, and inspire your teams to do the same. Join The Arena: the ultimate community for growth-minded home service leaders. Additional Resources: Key Takeaways: Purpose Is Freedom: When who you are at work matches who you are at home, you stop living two different lives. Mindset Shapes Everything: The difference between âI have toâ and âI get toâ defines your experience. Leadership Without a Mask: Show up as the same person everywhereâyour consistency inspires trust. Curiosity Over Control: Approach change and problems with curiosity instead of frustration. Enjoy the Work: Find joy and energy in what you do; fun is a leadership multiplier.
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CSTG 236: Zone of Genius with Andrew Hasty
10/28/2025
CSTG 236: Zone of Genius with Andrew Hasty
Ever feel like youâre great at your jobâŠbut not alive doing it? Andrew Hasty dives into what it really means to operate in your zone of genius: that magical space where time flies, energy flows, and work actually feels fun. He unpacks the four zones from Gay Hendricksâ âThe Big Leapâ (Incompetence, Competence, Excellence, and Genius) and reveals why so many leaders get stuck in the âgood but not greatâ zone of excellence. đĄ Andrew challenges us to reflect on what truly lights us up, and how leaders can help their teams do the same. If youâve ever wondered what work could feel like when youâre fully in your flow, this oneâs your permission slip to find out. đ€ż Additional Resources: Key Takeaways: Great leaders help others find their zone of genius. Fear often limits us from reaching our full potential. Excellence can trap us away from true fulfillment. Reflection reveals both energizing and draining work. Designing your role boosts purpose and team happiness.
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You Need to Learn to Give a $h*t with Katie Donovan
10/23/2025
You Need to Learn to Give a $h*t with Katie Donovan
What happens when you give away 50% of your profits, hire people most companies overlook, and run your business on pure gratitude? Justin sits down with Katie Donovan, CEO of CAMP Digital, to talk about what happens when you lead with gratitude, share profits, and build a culture where people truly care. From second-chance hiring to the boldest bonus structure youâve heard, Katieâs flipping traditional leadership on its head. They get real about imposter syndrome, mindset shifts, and why authenticity is the ultimate business advantage. This oneâs fast-paced, people-first, and full of truth bombs. Letâs go. đ„ Additional Resources: Listen to Learn more about Learn more about Key Takeaways: Abundance mindset leads to lasting business and team success. Gratitude resets mindset and boosts daily perspective. Diversity strengthens culture, decision-making, and resilience. Share profits, build ownership, improve retention and morale. Face imposter syndromeâacknowledge, challenge, and move forward.
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CSTG 235: Practice Gratitude: The Note Card That Built a Leader
10/21/2025
CSTG 235: Practice Gratitude: The Note Card That Built a Leader
Trade leaders win when appreciation becomes a system, not a slogan. In this solo lesson, Chad Peterman shares the 20-year story of a position coachâs handwritten note that flipped his mindset and how HVAC, plumbing, and home-service teams can use the same playbook to unlock belief, consistency, and effort. Youâll learn the four elements of effective appreciation, how to âclose the coaching loop,â and a simple weekly cadence that raises performance without lowering standards. Additional Resources: Key Takeaways: Appreciation outruns perfection: Praise visible effort and progress to drive long-term results. Make it specific: Tie gratitude to observable behavior and impact so the team can repeat it. Close the loop: Coach the mistake, then praise the corrected behavior to cement learning. Keep it sincere and concise: A short, genuine note often beats a long speech. Lead from gratitude: Daily gratitude practice improves mood, influence, and resilience under pressure.
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To the Point: Why 99% of Salespeople Fail -Hereâs the $42M Sales Process That Actually Works with Weldon Long
10/15/2025
To the Point: Why 99% of Salespeople Fail -Hereâs the $42M Sales Process That Actually Works with Weldon Long
What if the worst mistakes of your past became the fuel for your greatest success? đ Weldon Longâs story is anything but ordinary. From serving 13 years in prison to building and selling multiple multi-million-dollar companies, he proves that mindset and consistency can completely rewrite your future. In this episode, Weldon brings his raw honesty, sharp wit, and proven sales strategies to the table, showing how taking full responsibility, mastering the fundamentals, and pushing through the inevitable âbullshitâ of life can turn setbacks into stepping stones. Expect lessons on building resilience, overcoming objections, and creating unstoppable momentum in business and in life. Additional Resources: Learn more about Key Takeaways: Personal responsibility drives transformation and lasting success. Mindset and consistency fuel peak sales performance. Adversity creates opportunity for growth and resilience. Objections must be addressed proactively, not defensively. Success is simple: process, mindset, and consistent execution.
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CSTG 234: Integrity: The Foundation of Every Leader with Chad Peterman
10/14/2025
CSTG 234: Integrity: The Foundation of Every Leader with Chad Peterman
The hardest promise to keep is the one you make with yourself. In this solo episode, Chad Peterman kicks off a new series based on The 15 Commitments of Conscious Leadership, diving deep into one of the most important commitments a leader can make: practicing integrity. Integrity isnât just about morality or âbeing a good person.â Itâs about alignment between what you think, feel, say, and do. Chad explores how to make impeccable agreements, take full responsibility for your results, and repair relationships where trust has slipped. He also shares personal stories from leadership and home life, showing how small daily promises like reading in the morning or keeping calm in conflict shape who we become as leaders. Whether youâre leading a growing HVAC team or developing the next generation of leaders, this episode will challenge you to reflect, realign, and live your commitments fully. Additional Resources: Key Takeaways: Integrity Begins Within: The hardest commitments to honor are the ones you make with yourself â and they reveal your true leadership character. Itâs About Alignment, Not Perfection: Integrity means your thoughts, words, and actions match â not that you never fall short. Make Impeccable Agreements: Keep promises clear and intentional. Your word defines your credibility and influence as a leader. Take Full Responsibility: Growth happens when you stop blaming and start asking, Whatâs my role in this? Clean It Up: Broken trust can be rebuilt through honesty, humility, and a willingness to have hard conversations. Consistency Builds Trust: The inside must match the outside â integrity thrives in everyday choices, not just big moments.
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Turning Data into Revenue with Neal Zamore
10/09/2025
Turning Data into Revenue with Neal Zamore
Trade leaders often obsess over cost per lead while ignoring the bigger picture. In this Around the CAMPfire episode, hosted by Katie Donovan (Camp Digital CEO), Neal Zamore, Head of Marketing at Storr Group, reveals a proven system for managing âcradle-to-graveâ KPIs across marketing, operations, and leadership. From dissecting cost per advertising to spotting red flags in cancellation rates, Neal equips HVAC, plumbing, and electrical owners with practical tools to scale profitably. His insights blend big-company discipline with the grassroots tactics every trade leader can deploy tomorrow. Additional Resources: Learn more about Key Takeaways: CPL is not cash: Pair cost per lead with cost of advertising to see real efficiency. Cradle-to-grave funnel: Track spend, calls, set rate, dispatch, turnover, and tickets weekly to catch red flags fast. Smoking gun metrics: When revenue dips, use funnel data to pinpoint cancel spikes, staffing gaps, or scheduling issues. Seasonality matters: HVAC CPLs vary heavily by season, while plumbing CPLs trend lower year-round. Grassroots still wins: Stickers, yard signs, and everyday branding deliver more leads than just spending more. Freedom with fences: Inspire creativity by setting conditions of satisfaction, not micromanaging.
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CSTG 233: Simplifying Tech for Trades with James Hatfield
10/07/2025
CSTG 233: Simplifying Tech for Trades with James Hatfield
Technology can either slow you down or unlock massive growth in your business. Too often, software in the trades is built by engineers whoâve never worked in the field leaving owners frustrated and teams overwhelmed. In this episode of Canât Stop the Growth, Chad Peterman sits down with James Hatfield, CRO of LiveSwitch and former home services entrepreneur, to discuss how technology should actually work for HVAC, plumbing, and trades leaders. James shares hard-earned lessons from running his own business, the pitfalls of over-engineered software, and how LiveSwitch is revolutionizing the industry with practical video tools that enhance efficiency, speed, and customer satisfaction. If youâve ever been burned by clunky tech or struggled to get your team on the same page, this conversation will help you rethink how technology integrates into your operations. Donât forget to use code GROWTH10 when booking a call with James. Additional Resources: Key Takeaways: Software should solve real problems: Too many tools are over-engineered. The best tech comes from people whoâve lived the trades. Pace your growth initiatives: Donât burn out your team by trying to fix everything at once. Focus on the highest-value areas first. Use video to bridge gaps: From SOPs to customer education, short videos can effectively connect teams and enhance the customer experience. Speed is everything in sales: Virtual advisors and real-time video tools enable companies to close deals faster and serve customers more effectively. Integration matters: The best tech seamlessly integrates into existing systems, such as ServiceTitan, without adding complexity. Customer experience wins: Every decision, whether technical or process-related, should make life easier for both your team and your customers.
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CSTG 232: Speaking with Candor with Chad Peterman
09/30/2025
CSTG 232: Speaking with Candor with Chad Peterman
Ever walked out of a meeting knowing the real conversation was about to happen in the parking lot? Thatâs what happens when candor is missing, and Iâve been there too many times. In this episode, Iâm digging into what it really means to speak with candor and why itâs one of the hardest but most important skills for leaders. Weâll talk about the cost of avoiding honesty, why âI feelâ is so much more powerful than âyou are,â and how small shifts in the way we communicate can completely change the trust and engagement on our teams. Speaking with candor isnât about being brutally honest. Itâs about being open, vulnerable, and willing to grow alongside your people. Letâs break it down together. đ„ Additional Resources: Key Takeaways: Candor is about openness, not harshness. âIâ statements invite dialogue, not defensiveness. Avoiding candor erodes trust and engagement. Strong one-on-one relationships enable candid conversations. Candid cultures drive collaboration and problem-solving.
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Thereâs Nothing Wrong with You with Todd Sylvester
09/25/2025
Thereâs Nothing Wrong with You with Todd Sylvester
What if the biggest problem holding you back isnât stress, addiction, or even failureâŠbut your thinking? Ryan and Justin sit down with Todd Sylvesterâmental fitness coach, author, and host of the Beliefcast Podcastâto uncover how shifting your mindset can change everything. From rewriting negative self-talk to embracing accountability, Todd shares the same tools that helped Justin climb from his lowest point to living with purpose and confidence. This conversation is packed with raw stories, practical takeaways, and powerful reminders that the best feeling in the world is realizing⊠thereâs nothing wrong with you. Additional Resources: Listen to Learn more about Key Takeaways: The real issue is thinking, not substances. Rewrite negative self-talk into positive âI amâ statements. Accountability breaks the victim mindset. Confidence comes from keeping promises to yourself. A 15-minute morning routine can transform your mindset.
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CSTG 231: How AI is Transforming HVAC Call Centers with Tyson Chen & Matt Pozda
09/23/2025
CSTG 231: How AI is Transforming HVAC Call Centers with Tyson Chen & Matt Pozda
Long hold times, missed calls, and frustrated customers are growth killers in the trades. In this episode, Chad sits down with Tyson Chen of Avoca and Matt Pozda of Call Dad to talk about how AI is transforming the way service companies handle call volume, book jobs, and keep CSRs motivated. They break down how trades leaders can strategically use AI to reduce turnover, increase booking rates, and keep technicians focused on high-value opportunities. More importantly, they show why AI isnât about replacing peopleâitâs about optimizing them. From overcoming skepticism about customer experience, to training AI agents like team members, to leveraging data for smarter scheduling, this episode will challenge how you think about growth in HVAC, plumbing, and beyond. đ Join The ARENA - the free online community for home services leaders: Additional Resources: Connect with Chad: LinkedIn: Facebook: Learn more about: Chad Peterman - Peterman Brothers - The People Forward Network - Key Takeaways: AI Enhances, Not Replaces: The best contractors use AI to optimize CSRs and technicians, not cut headcount. Boosting CSR Productivity: Filtering junk calls through AI keeps CSRs fresh for high-value opportunities and reduces turnover. Customer Experience Wins: Faster booking and shorter hold times create happier customers and drive referrals. Strategic Scheduling: Using equipment age and call scoring helps leaders prioritize opportunities that drive installs. Operational Insights: Call center data reveals when and where to add technicians, aligning workforce with demand.
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AI + Humans for a Call Center | AI Trade Talk | Brad Scruggs | Michelle Myers
09/18/2025
AI + Humans for a Call Center | AI Trade Talk | Brad Scruggs | Michelle Myers
âïž Missed calls = missed opportunities. But what if AI could change that game forever? Brad sits down with Michelle Myers, co-founder of Pink Callers, to uncover how sheâs reinventing the call center experience for home service businesses. From dedicated CSRs who feel like part of your team, to after-hours support that actually works, Pink Callers is flipping the script on traditional answering services. Michelle doesnât shy away from the hot topic: AI. She shares how tools like Zyratalk, Dialpad, and Motion arenât here to replace people, but to supercharge them. Weâre talking about CSRs who go from answering phones to managing AI agents, multiplying their value and their paychecks đĄ Tune in for a fun, insightful, and practical conversation that will leave you rethinking whatâs possible for your business, and your team. Additional Resources: Learn more about Learn more about Learn more about Key Takeaways: Pink Callers provides dedicated, accountable CSRs with flexible support options. AI enhances CSR roles, boosting skills and earning potential. Human-in-the-loop ensures AI and people work seamlessly together. Tools like Dialpad and Motion improve efficiency and accountability. The future of service blends AI innovation with people-first leadership.
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To the Point: The Systems that Took a Restoration & Cleaning Business From 0 to 82 Locations
09/17/2025
To the Point: The Systems that Took a Restoration & Cleaning Business From 0 to 82 Locations
How do you take a business from zero to 82 locations in less than two years? đ Thatâs exactly what Dan Claps, CEO and Co-Founder of Voda Cleaning & Restoration, has pulled off, and heâs here to spill the secrets. From his teenage âbourbon side hustleâ to building a franchise powerhouse, Danâs story is equal parts scrappy, bold, and inspiring. In this episode, Chris and Chad dive into the systems that made scaling possible, the leadership rhythms that keep 80+ owners aligned, and the lessons every business leader can apply, whether youâre running one shop or chasing nationwide growth. Additional Resources: Learn more about Key Takeaways: Systems and processes enable scalable growth. Culture and buy-in beat rigid compliance. Consistent communication builds alignment. Reverse-engineered goals guide growth pace. Strong leaders need creative incentives.
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CSTG 230: Chad Peterman vs. Tommy Mello | Who Wins the Automation Gauntlet?
09/16/2025
CSTG 230: Chad Peterman vs. Tommy Mello | Who Wins the Automation Gauntlet?
Automation isnât the futureâitâs happening right now. The question is: will you dominate with it, or be dominated by those who do? In this high-energy Canât Stop the Growth showdown, Chad Peterman goes head-to-head with Tommy Mello to tackle one of the hottest topics in home services: automation. From call centers to lead follow-up, recruiting, and customer experience, youâll hear exactly how the industryâs top leaders are leveraging AI and automation to scale faster, serve better, and protect their culture. Hereâs what youâll take away from this conversation: Speed to Lead = Speed to Cash â Why contacting customers within 60 seconds changes everything Automation Protects Culture â Tools that reduce chaos while empowering your people Measure What Matters â Focusing on booked calls, conversions, and retention over vanity metrics Small Wins Stack Fast â How market leaders test, tweak, and iterate daily đ Want the full Automation Playbook from this event? Itâs available exclusively inside The Arena. Join today and grab your copy: Connect with Chad: LinkedIn: Facebook: Learn more about: Chad Peterman - Peterman Brothers - The People Forward Network - Key Takeaways: Automation Is About Efficiency, Not Replacement AI isnât here to take jobsâitâs here to make your people more efficient, freeing them up to focus on problem-solving and customer care. Speed to Lead = Speed to Cash Contacting a lead within 60 seconds can 4x your chances of booking. After five minutes, conversion drops sharply. Customer Experience Can Be Automated Without Losing the Human Touch Chadâs âowner handshakeâ videos show how automation can scale personal connection and protect company culture. Recruiting Needs Automation Too Automated follow-ups with tech applicants increase engagement and keep the pipeline full, even when candidates respond after hours. AB Testing Is the Secret Weapon Tommy stressed that no automation is âset it and forget it.â Constant testing and tweaking can double results. Donât Chase Every Shiny Tool Start small, focus on one business problem, and find the right partners to implement practical solutions. AI in Call Centers Is a Game-Changer At Peterman Brothers, 40% of calls are now handled by AI, freeing CSRs to focus on high-value conversations and boosting booking rates.
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Building Hope Through the Trades & Education in Uganda with Ann Hill & Richard Mutaawe
09/11/2025
Building Hope Through the Trades & Education in Uganda with Ann Hill & Richard Mutaawe
Want a fresh perspective on how trades transform lives and communities? Start here. In this special edition of Around the Campfire, Katie Donovan sits down with Ann Hill, President of African Children Today, and Richard Mutaawe, ACTâs on-site Program Director in Uganda. Together, they share how education, entrepreneurship, and trades training are creating lasting impact in one of the worldâs hardest-hit regions. From schools where every child finishes primary education to carpentry shops, welding programs, and local businesses that sustain jobs, this conversation highlights the universal power of the trades to change futures. For HVAC, plumbing, and electrical leaders, itâs a reminder that the same values that grow your businessâcommitment, skill-building, and perseveranceâare the very things that can transform communities worldwide. Additional Resources: Learn more about Learn more about Key Takeaways: Trades = Transformation â Carpentry, welding, and vocational skills lift entire families out of poverty. Education That Delivers â Every ACT student completes primary school, compared to 1 in 10 nationally. Small Business, Big Impact â Local bakeries and shops create jobs and fund schools. 100% to the Mission â A zero-overhead model ensures that every U.S. donation goes directly to Uganda. Shared Values = Shared Growth â The same principles that fuel trade business success in the U.S. are transforming communities abroad.
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CSTG 229: Stop Losing Thousands on Inventory Mistakes with Dave Wigder
09/09/2025
CSTG 229: Stop Losing Thousands on Inventory Mistakes with Dave Wigder
Every HVAC, plumbing, and electrical business hits the same wall: material costs balloon, trucks run short, and cash flow becomes unpredictable. In this episode of Canât Stop the Growth, Chad Peterman sits down with , co-founder of Ply, to explore how contractors can take control of their inventory and purchasing to unlock massive growth. Dave shares how Ply was built to give contractors visibility into their warehouses, trucks, and purchasing, while eliminating dead stock, wasted billable hours, and costly supply runs. He also explains how AI and supplier integrations are changing the future of materials management. If youâre leading a service business and want to stop losing money due to inefficiency, this conversation will provide you with the playbook to scale smarter. Additional Resources: Key Takeaways: Materials Eat Profits â For many contractors, 20â35% of revenue goes to materials, yet most lack visibility or control over that spend. Data Beats Gut Decisions â Centralizing purchasing and inventory data allows contractors to be proactive, avoid last-minute supply runs, and unlock supplier discounts. Dead Stock Is a Hidden Tax â Unused parts in trucks and warehouses quietly erode cash flow. Plyâs system helps uncover and eliminate it. Billable Hours Are Gold â Every supply house run can cost six figures annually across multiple techs. Smarter inventory keeps techs in the field. AI Is the Future of the Trades â From voice-driven field requests to automated replenishment, AI is reshaping how contractors manage their operations.
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CSTG 228: Commit to Curiosity with Andrew Hasty
09/02/2025
CSTG 228: Commit to Curiosity with Andrew Hasty
Ever find yourself gearing up to prove you're right... instead of being curious? Andrew Hasty throws some metaphorical (and literal) darts at the ego đŻ He unpacks Commitment #2 from âThe 15 Commitments of Conscious Leadershipâ: Learning Through Curiosity. With help from Ted Lasso, personal stories, and a few dartboard metaphors, Andrew explores what happens when we stop trying to âknow it allâ and start wondering, âWhat am I missing?â đ€ Youâll hear why âdriftingâ into defensiveness is totally normal, and how the real power lies in shifting back to curiosity. Whether itâs navigating silos, leading teams, or just having better conversations, this episode is packed with insight, self-awareness, and a whole lot of real talk. If you're ready to lead with less judgment and more wonder, this oneâs for you. Additional Resources: Key Takeaways: Shift from being a "knower" to a learner by asking, âWhat am I missing?â Drifting is normal. What matters is how quickly you shift back. Curiosity breaks down silos and builds trust. Ego seeks validation; learning seeks understanding. Ask questions like âTell me moreâ to lead with curiosity.
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Rebranding Life and Business with Chad Terrinoni
08/28/2025
Rebranding Life and Business with Chad Terrinoni
What if the darkest chapters of your life were the very thing that prepared you to build something extraordinary? In this episode, Ryan and Justin sit down with Chad Terrinoni, the powerhouse behind Hummingbird Heating & Cooling. Chadâs journey takes us from the chaos of addiction and jail time to building a multi-million-dollar HVAC brand thatâs changing lives. His story is raw, real, and filled with lessons on resilience, rebranding, and the relentless mindset it takes to win in business and in life. If youâve ever wondered how to turn pain into purpose, this conversation is one you wonât forget. Additional Resources: Learn more about Key Takeaways: Rebranding is an identity shift, not just a name change. Discipline and mindset drive success. Releasing shame creates freedom to grow. Pain can be transformed into purpose. Fulfillment comes from helping others, not just profit.
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CSTG 227: Culture is a Symptom of Leadership | Sean Glaze on Building Effective Teams
08/26/2025
CSTG 227: Culture is a Symptom of Leadership | Sean Glaze on Building Effective Teams
Strong systems and great talent only go so far. Lasting success in home service businesses comes down to one thing: leadership. In this episode, Sean Glaze, speaker, author, and team-building expert, joins Chad Peterman to share powerful lessons from his book âWhat Effective Leaders Doâ. Discover how culture is shaped one conversation at a time, why staying coachable is the key to growth, and the practical steps leaders can take to build trust, confidence, and high-performing teams. Whether youâre leading a growing HVAC, plumbing, or electrical companyâor any service-based businessâyouâll walk away with actionable strategies to improve your culture and create more effective leaders at every level. Additional Resources: Learn more about Key Takeaways: Why culture is always a symptom of leadership The three ways leaders grow: reflection, feedback, and coaching How to shift from focusing on stuff, to staff, to yourself The 3 pillars of trust every leader must build Why praise and progress drive performance more than pressure
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Scaling a $1M HVAC Company to 500+ Employees | Chad Peterman on AI & Home Service Growth
08/21/2025
Scaling a $1M HVAC Company to 500+ Employees | Chad Peterman on AI & Home Service Growth
From $1M to a 500+ person home service powerhouseâChad Peterman, President & CEO of Peterman Brothers and host of Canât Stop the Growth, takes the guest seat in this special âtables turnedâ episode of AI Trade Talk. Chad shares exactly how his team scaled across 11 locations in HVAC, plumbing, and electrical, the strategies behind rapid growth, and why call center performance is the #1 growth lever in the trades. He also breaks down real-world AI applications that improve booking rates, boost efficiency, and drive revenue, without increasing marketing spend. If youâre ready to work smarter, serve better, and grow faster in the home service industry, this conversation is packed with actionable insights you can implement today. Additional Resources: Learn more about Learn more about Key Takeaways: How to balance acquisitions vs. greenfield expansions The marketing âsecret sauceâ for driving quality leads Why call center performance is the #1 growth lever Practical AI use cases that deliver real ROI in the trade
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To the Point: How To Make Yourself Unstoppable 365 Days A Year w/ Sean Crane
08/20/2025
To the Point: How To Make Yourself Unstoppable 365 Days A Year w/ Sean Crane
What if the moment that broke you became the moment that built you? In this episode of âTo the Pointâ, Chris and Chad welcome Sean Crane, founder of Unstoppable 365, whose journey from addiction and prison to elite leadership coach is nothing short of transformational. Sean shares how a defining moment in isolation led him to take radical ownership of his life, and how that decision became the foundation for a purpose-driven mission to help business leaders become unstoppable in every area of their lives. This conversation is a masterclass in the power of discipline, daily habits, and the courage to become who you were meant to be. Additional Resources: Learn more about Key Takeaways: Transformation begins with taking full ownership of your life. Mental and physical fitness go hand in hand. Health is a business advantage, not an afterthought. Vulnerability and self-reflection drive growth. Daily habits create unstoppable momentum.
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