Can't Stop the Growth
Can't Stop the Growth is driven by Chad's personal mission to provide a platform for others to grow and thrive. CSTG offers inspiration, leadership lessons on growth, grit, and chasing potential.
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To the Point: The Turning Point: The Moments that Changed My Business Forever
03/18/2026
To the Point: The Turning Point: The Moments that Changed My Business Forever
Success doesn’t happen in one big moment. It’s built in the small decisions, the hard lessons, and the chapters you almost quit. Chris and Chad are joined by Aaron Gainor to unpack the real turning points that shaped their businesses. From writing down bold revenue goals before they knew how to reach them, to surviving bad hires, sales struggles, and the weight of leadership, this episode dives into what actually changes a company’s trajectory. It’s not theory. It’s lived experience from leaders who built, scaled, stumbled, and kept going. If you’re a home service leader navigating growth, culture shifts, or the pressure of scaling, this one will challenge you to look in the mirror, refine your vision, and lead with intention. Because the turning point isn’t luck. It’s ownership. 💥 Additional Resources: Listen to , wherever you get your podcasts! Learn more about and Key Takeaways: Vision must be written, shared, and reinforced daily Leadership failures often start in the mirror Sales teams need direction, coaching, and accountability Culture fit matters more as companies scale Growth requires personal development first
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Owning Your Brand & Going Hyperlocal with Michelle Fadeley
03/12/2026
Owning Your Brand & Going Hyperlocal with Michelle Fadeley
In this Around the CAMPFire episode, CAMP Digital CEO Katie Donovan sits down with VP of Marketing, US Dock & Door Michelle Fadeley to talk about something every HVAC, plumbing, electrical, and garage door business needs to nail: brand, trust, and hyperlocal marketing that actually drives calls. The conversation digs into the “same day challenge” every home service leader feels: balancing low-interest, high-intent emergencies with long-term brand building. Michelle and Katie walk through practical ways small and midsize shops can lean into being local, family-owned, and community-rooted, without trying to be everywhere at once or wasting money on scattered marketing experiments. Whether the goal is to grow from 1 to 3 trucks or from $3M to $5M, this episode gives HVAC, plumbing, and other trade leaders simple, high-impact actions to build brand equity, stand out in a crowded market, and support sales with smarter local marketing. Additional Resources: Learn more about Learn more about Key Takeaways: Start with “Who You Serve,” not just who you are Own your hyperlocal story Market where your customers actually are Balance same day demand with long-term brand Fix the marketing “foundation” before adding more Ask directly for what is needed Longer decision funnels demand more touchpoints Commercial and residential share the same fundamentals Learn more about the
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CSTG 253: Love at Work & Living Legacy Leadership with Mark Mears
03/10/2026
CSTG 253: Love at Work & Living Legacy Leadership with Mark Mears
Most HVAC, plumbing, and electrical companies obsess over bookings, average ticket, and close rate. Very few obsess over how people feel at work. In this episode of Can’t Stop the Growth, host Chad Peterman interviews Mark Mears, founder and Chief Growth Officer of LEAF Growth Ventures and author of Love at Work and The Purposeful Growth Revolution. Mark explains why “love” is not soft, why disengagement is costing companies trillions globally, and how leaders in the trades can turn culture from a buzzword into a competitive advantage. Additional Resources: Learn more about the Key Takeaways: Mark breaks down his L.O.V.E. Leadership Model: Listen graciously to build trust Observe generously to show investment Value the whole person, not just the job title Empower teammates to grow into their full potential
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CSTG 252: AI, Accountability, and the Year Growth Hit Back with Stephanie Allen
03/03/2026
CSTG 252: AI, Accountability, and the Year Growth Hit Back with Stephanie Allen
Growth looks glamorous from the outside. Until the summer never comes. Chad sits down with Stephanie Allen, co-founder of Airworks, to unpack what really happens when bold goals, big budgets, and leadership transitions collide with economic reality. Stephanie shares the raw truth behind scaling from gut instinct to structured systems, why their first revenue backslide in 15 years forced personal reinvestment, and how nearly losing momentum strengthened both their business and marriage. From navigating husband and wife leadership dynamics to redefining accountability, Stephanie reveals how raising the floor, not just the ceiling, is the secret to sustainable growth. They dive deep into EOS, the discomfort of holding people accountable, and why clarity is kindness. Stephanie also introduces her “AI barbell” philosophy, explaining how technology should strengthen human development, not replace it. This conversation is for leaders who want real growth, not just bigger numbers. It is about systems, ownership, resilience, and the courage to evolve when the plan fails. Additional Resources: Learn more about Learn more about Learn more about the Key Takeaways: Raise your floor before chasing higher ceilings Clarity is kindness in leadership Accountability unlocks team potential AI should amplify humans, not replace them Systems create freedom, not restriction
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CSTG 251: Avoidance Is Not Leadership with Andrew Hasty
02/24/2026
CSTG 251: Avoidance Is Not Leadership with Andrew Hasty
Avoiding hard conversations does not protect the team. It quietly erodes culture until problems turn into full-blown crises. In this Future Leaders session, Andrew Hasty uses vivid lessons from World War I to challenge passive leadership and comfort-zone management inside HVAC and home service businesses. If the business sometimes feels like trench warfare, this conversation will help reset how to lead, coach, and “hold the line” for the team. Want a place to work on this in real time with other home service leaders? Additional Resources: Learn more about the Key Takeaways: This episode is designed for HVAC, plumbing, electrical, and other trade leaders who want to: Address misalignment early instead of fighting cultural “world wars” later Update their leadership and training playbook as the company scales Hold high standards while still leading with empathy and humanity Become the steady presence their teams can borrow confidence from on chaotic days
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To the Point: Paul Kelly is Personally Raising Home Services GOATS!
02/18/2026
To the Point: Paul Kelly is Personally Raising Home Services GOATS!
What if one of the biggest legends in home services wasn’t done yet? In this episode of To The Point - Home Services Podcast, Chris sits down with Paul Kelly, the man who scaled Parker & Sons from $7M to $250M, to dig into why he's back in the game. From exotic dancing jokes to deep industry insights, this episode brings both laughs and leadership gold. Paul unveils Raising GOATS, his exclusive new initiative to mentor the next generation of high-performing home service business owners. It’s not a class. It’s not just coaching. It’s a full-on movement to cultivate the Greatest of All Time in HVAC, plumbing, and electrical. Chris and Paul explore what really sets GOATs apart: elite-level implementation, simplicity in strategy, and learning to think differently. If you're leading a $3M+ business and hungry to scale, this episode might just change your mindset, and your trajectory. Additional Resources: Listen to , wherever you get your podcasts! Learn more about and Key Takeaways: Think differently to lead effectively and scale faster Simplicity is the ultimate strategy for implementation Surround yourself with GOATs to become one Great leadership starts with clarity and curiosity Implementation > Information. Do the work
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CSTG 250: Sacrifice, Habits & Unseen Work of Leadership with Chad Peterman
02/17/2026
CSTG 250: Sacrifice, Habits & Unseen Work of Leadership with Chad Peterman
Trades grow when leaders grow. In this solo episode, Chad breaks down the real work of leadership in HVAC, plumbing, and electrical: sacrifice, habits, unseen effort, and passion. He shows how a leader's day-to-day routine quietly shapes technicians’ income, families, and even Christmas mornings. Hear how to trade busy work for high-impact work, build simple daily habits that move revenue and culture, and embrace the "unrequited work" no one sees, but everyone feels. Chad also shares why working hard is only the starting line, and how passion and belief separate an average shop from a market leader. Perfect for owners, GMs, and service leaders who feel stuck in the grind and want a clear reset on what actually scales a team: Additional Resources: Learn more about the Key Takeaways: Growth requires giving up comfort, control, and credit so the team can win. How a leader spends time tells the team what actually matters. Consistent coaching and follow-up beat annual goals and crossed fingers. The extra training, scripts, and process fixes quietly change families’ lives. Deep belief in the mission helps teams push through broken systems and hard seasons.
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CSTG 249: Premium Is Not a Price Point, It’s Your Standard
02/10/2026
CSTG 249: Premium Is Not a Price Point, It’s Your Standard
Andrew Hasty, COO at Peterman Brothers, challenges HVAC, plumbing, and electrical leaders to stop using the word “premium” as a label and start treating it as a daily standard. If pricing, marketing, and wrapped trucks all scream premium, but leadership behavior, culture, and follow-through do not match, that is not just a soft issue. It is a full-blown business identity crisis. Andrew reframes what “premium” actually means in a home service company: how your leaders talk, how they handle conflict, whether they walk past sloppy trucks, tolerate gossip, or avoid hard conversations. Listeners hear why inconsistency is expensive, why gossip is “fun” but toxic, and how every one-on-one conversation, Slack message, or branch visit becomes a brushstroke on the picture of the brand. For owners, GMs, and managers in the trades, this episode is a direct call-out: premium cannot just be demanded from technicians in the field. Leadership must model the premium first in how standards are set, how wins are celebrated, how accountability is handled, and how people are cared for. Commit to consistent, above-the-line behavior, join The Arena now: Additional Resources: Learn more about the Key Takeaways: Premium is lived, not priced Your rates can be premium only if leadership behavior and culture feel premium to the team and the customer. Leaders set the true standard Trucks, installs, and communication all follow the level of ownership and consistency modeled by leaders. What you allow becomes normal Ignoring gossip, sloppiness, or excuses silently tells the team that mediocrity is acceptable. Gossip destroys a premium brand Gossip and blame culture erode trust, clarity, and the identity you are trying to build. Consistency makes excellence “boring.” When coaching, standards, and follow-through are consistent, high performance becomes predictable instead of dramatic.
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CSTG 248: Build a Culture They Never Want To Leave with JM Ryerson
02/03/2026
CSTG 248: Build a Culture They Never Want To Leave with JM Ryerson
If the plan for growing your HVAC, plumbing, or electrical company still sounds like “more techs, more calls, more marketing,” this conversation is a reset. In this episode, Chad sits down with leadership strategist and “Let’s Go Win” founder JM Ryerson to talk about how real growth starts inside the walls of your business, not out in the market. They break down why so many companies scale revenue before they ever define who they actually are, how that disconnect quietly erodes culture, and what it looks like to rebuild around a clear identity, core values, and belief in the mission. From hiring and firing based on core values to holding people accountable without becoming “the bad guy” to leading different generations in the trades, this episode offers practical tools any owner or manager can put into practice this week. If you lead a home service business and want your people to actually want to be there, this one is worth a listen. Additional Resources: Email JM: Learn more about the Key Takeaways: JM shares his ABCs That Change Everything framework: Align your team and identity Believe in a bigger future Choose daily actions that match the culture you say you want
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CSTG 247: “No Leads” Is Not Your Problem, $20M Roofing Growth with Jordan White
01/27/2026
CSTG 247: “No Leads” Is Not Your Problem, $20M Roofing Growth with Jordan White
What would it change in a trades business if the sales team stopped waiting on leads and started owning the pipeline? In this episode, Jordan White tells Chad Peterman how he moved to Nashville with a beat-up truck, slept on a kid’s couch, and built a high-end roofing company that grew from $2M to just over $20M in four years, almost entirely off door-to-door hustle. Jordan breaks down how he and his partner built a visionary/integrator partnership, fed the business first instead of chasing early distributions, and created a culture where clean-cut, young hustlers can make multiple six figures by knocking on doors in affluent neighborhoods. The conversation connects directly to HVAC, plumbing, electrical, and other home service leaders who are tired of blaming “the market” or “this generation” and are ready to build a scoreboard-driven, people-first sales culture instead. If you lead a trades business and want a place to work on your leadership, culture, and growth strategy with other owners who get it, get plugged into The Arena, the private community built for home service leaders who refuse to coast. Additional Resources: Learn more about Learn more about the Key Takeaways: From top sales rep to founder – how Jordan left a “safe” high-commission role to launch a roofing company in a brand-new market. Visionary and integrator for trades growth – how he and his partner split roles so the business isn’t dependent on one person. Reinvesting profits to scale revenue – why they let the business eat first and delayed big distributions past $10M and $20M. Building a door-to-door sales machine – the recruiting, training, and culture that turns hungry talent into “shark” closers. Scorecards, KPIs, and accountability – how tracking numbers removes drama from coaching and drives higher sales performance. Marketing and builder partnerships for recurring revenue – how retail marketing and custom homebuilder relationships create predictable, long-term growth.
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To the Point: A Home Services State of the Union with the LSD Group
01/21/2026
To the Point: A Home Services State of the Union with the LSD Group
What happens when some of the biggest voices in home services come together for a no-filter, high-impact roundtable? Chris gathers industry giants Tommy Mello, Ismael Valdez, Chad Peterman, and more for a raw, unscripted take on where the home services industry stands, and where it’s headed. From AI disruption to market shifts, personal growth to door-knocking tactics, this episode is as real as it gets. No fluff, just straight talk from people who’ve built it, lived it, and are shaping what’s next. If you’ve ever wondered what it sounds like when the best in the biz drop the mic on deals, discipline, and development, this is it. Tune in for hard truths, unexpected laughs, and a whole lot of value. Additional Resources: Learn more about Key Takeaways: Personal development drives business success Door-knocking requires deep investment to work AI will dramatically improve trade profitability Therapy and coaching help leaders show up better
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CSTG 246: Fix Inattention to Results & Get Your Team Winning Again
01/20/2026
CSTG 246: Fix Inattention to Results & Get Your Team Winning Again
If your team keeps missing the mark even though the numbers “look fine,” this one is for you. In this episode, Chad Peterman breaks down the fifth dysfunction of a team, inattention to results, and explains why so many HVAC, plumbing, and home service companies stall out even with strong individual performers. Using real examples from the field and a few sports stories, Chad shows how focusing on the company scoreboard, not just personal stats, transforms culture and performance. If you are leading an HVAC, plumbing, electrical, or other home service team and you are tired of silos, blame, and inconsistent results, this episode will help you build a culture of accountability where everyone owns the win. Chad unpacks how to coach the process instead of just chasing numbers, how to use one-on-ones to create breakthrough growth, and how to reframe close rates and average tickets so your team understands the opportunity in front of them. Additional Resources: Learn more about the Key Takeaways: One scoreboard matters more than any individual win. Bad process with good results is a time bomb. Accountability is caring enough not to let people slip. Real change happens in consistent one-on-ones. Leaders own every result the team produces.
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Replay: The 80/20 Rule to Success: Focusing on What Really Matters with Chad Peterman
01/13/2026
Replay: The 80/20 Rule to Success: Focusing on What Really Matters with Chad Peterman
What if the key to explosive growth isn’t more effort, but better focus? 📈 Chad breaks down why working harder isn’t the answer… working smarter is. Using the timeless 80/20 rule (Pareto Principle), Chad walks us through how identifying and acting on the most impactful 20% of our efforts can yield extraordinary results. He shares how setting 10x goals, rather than playing it safe with 10% ones, drives real behavioral change and uncovers what’s truly possible. From leadership habits and time management to mindset shifts and personal discipline, Chad dives deep into what it takes to move from mediocrity to mastery, and why choosing discomfort today could lead to unmatched success tomorrow. If you’re a leader who’s tired of chasing more and ready to pursue better, this one’s for you. Additional Resources: Get the book: Learn more about the Key Takeaways: Big goals drive meaningful behavior change. Focus on what you can control. Quality trumps quantity every single time. Avoid insanity: change your approach. Success lives in your daily 20%.
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CSTG 245: Turn Dispatch Chaos Into Cash with George from ProBook
01/06/2026
CSTG 245: Turn Dispatch Chaos Into Cash with George from ProBook
If dispatch still owns your day, this one is for you. In this episode, Chad sits down with George Eliadis from ProBook, a dispatch and AI automation partner for home service companies, to unpack what “dispatching for dollars” really looks like at scale. From running a pressure-washing side hustle in New York to riding along in TR Miller’s call center and dispatch room, George shares how ProBook was built in the trenches with contractors, not in a lab. If you’re leading an HVAC, plumbing, electrical, or multi-trade shop and you already track your KPIs, this episode shows how to turn those numbers into smarter scheduling, fewer reschedules, and higher revenue per truck. And if you don’t know your booking rate, batting order, and capacity story yet, Chad will challenge you on that too. Additional Resources: Learn more about Learn more about the Key Takeaways: Why dispatch is the “hardest problem” and the best starting point for AI in the trades How to build batting orders that balance flips, close rates, and real dollars per call A simple framework for moving away from rigid time windows without destroying the customer experience How to handle reschedules earlier, with less drama and better scripting Why tools like ProBook can’t fix a business that doesn’t already know its numbers
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CSTG 244: The Silent Killer of Your Culture: Avoiding Accountability
12/30/2025
CSTG 244: The Silent Killer of Your Culture: Avoiding Accountability
Avoidance of accountability does not blow your business up overnight. It quietly lowers the bar, one unchecked behavior at a time. Peterman’s Andrew Hasty walks through why avoiding accountability is one of the most dangerous dysfunctions on a team and how it slowly creates a culture of mediocrity in HVAC, plumbing, and home service businesses. Using real stories from the field and everyday life, this episode shows how “little” things like late arrivals, missing equipment data, sloppy paperwork, and skipped debriefs are not one-off issues. They are signals that standards are slipping and that leaders are choosing personal comfort over team success. If there is a tech coasting, a teammate with endless excuses, or a high performer who ignores process because “they produce,” this episode will help frame and initiate the conversations that have been avoided for too long. Learn more about the Key Takeaways: Avoiding accountability slowly destroys team standards. Small misses today become the new normal tomorrow. Accountability is shared ownership, not top-down punishment. Leaders hurt culture when they choose comfort over honesty. Clear expectations and KPIs make accountability feel fair. Peer accountability is the strongest sign of a healthy team. Consistent feedback keeps growth and high performance normal.
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Replay: The Law of Explosive Growth with Chad Peterman
12/23/2025
Replay: The Law of Explosive Growth with Chad Peterman
We’re hitting “replay” and raising a mug of cocoa! ☕️🎄 Each year, our PeopleForward Network team takes a full holiday break to rest, be with our people, and come back recharged for the new year. So this week, instead of a brand-new episode, we’re sharing one of our all-time favorite conversations for you to enjoy again. Curl up, press play, and soak in the inspiration while you enjoy your own holiday downtime. Thanks for listening and letting this show be part of your year. We’re excited to keep growing with you in the new one. What if the fastest way to grow your team... is to stop hiring? 🤯 Chad takes us behind the curtain of what real explosive growth looks like. Not the glamorous, glossy kind, but the messy, lesson-filled version that comes when you scale fast and learn hard. 🚀 He unpacks the difference between simply adding people to your team versus multiplying impact by building leaders who carry the vision forward. From COVID-era hiring frenzies to raw stories about broken systems and rebuilding the right way, Chad brings humor, honesty, and heart to leadership. Listen in as Chad reminds everyone: real growth starts with us. Let’s build something, and someone, worth multiplying. 💥 Additional Resources: Key Takeaways: Multiplying leaders drives lasting growth, adding people alone won’t scale impact. Growth fails without structure: KPIs, training, and clear paths are essential. Strong leadership starts with personal discipline and daily habits. Empower top performers to mentor others and spread leadership. True leadership creates lasting influence and a people-first legacy.
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To the Point: Why Some Home Service Businesses Stall at $5M While Others Hit $50M
12/17/2025
To the Point: Why Some Home Service Businesses Stall at $5M While Others Hit $50M
Why do some home service companies stall at $5M while others explode past $50M? 💰 Chris and Chad break down the real reasons home service businesses stall out, and what separates the ones that scale from the ones that stay stuck. From the crucial shift between operator and CEO to building systems that drive accountability without micromanagement, Chad shares unfiltered lessons from scaling Peterman Brothers beyond the $50M mark. Whether you're at $2M trying to grow or feeling stuck at $10M, this episode will challenge your thinking, call out the excuses, and arm you with practical steps to level up. Want to win in the shoulder seasons, book more calls, and build a team that drives the business without you pulling every lever? Press play. ▶️ Additional Resources: Learn more about Key Takeaways: Stop running calls, start running the business. Trusting others unlocks scalable growth. Systems create self-accountability in teams. Booking rate drives everything, track it daily. Know your next hire based on weaknesses.
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CSTG 243: Turning Confusion Into Commitment In Your Trades Team with Chad Peterman
12/16/2025
CSTG 243: Turning Confusion Into Commitment In Your Trades Team with Chad Peterman
Too many HVAC, plumbing, and home service leaders feel stuck in a cycle of “meeting after the meeting.” Plans sound good in the room, but out in the field, nothing really changes. Technicians are confused, office teams feel out of the loop, and commitment is hit-or-miss. In this solo episode, Chad Peterman continues the series on The Five Dysfunctions of a Team and digs into dysfunction number three: lack of commitment. He breaks down why clarity and conflict are non-negotiable if leaders want real buy-in, not silent resistance. From explaining lead costs to CSRs to involving field pros before changing processes, this conversation is built for leaders who manage techs, installers, and call center teams every day. Chad unpacks how purpose, simple scoreboards, and better one on ones can transform “gray area” into clear expectations. He shares how paths to progression, pay plan clarity, and town hall style communication can help techs feel heard, supported, and ready to chase bigger goals for their families, not just hit a daily ticket number. Ready to build a more committed, high-performing team inside your shop? Join The Arena, Chad Peterman’s coaching community for home service leaders, to get practical tools, live coaching, and a network of owners and managers who are scaling the right way - Additional Resources: Learn more about the Key Takeaways: Clarity before action: confused teams do not commit, so explain the why, what, and how before expecting buy in. Conflict creates alignment: productive disagreement in meetings leads to decisions people will actually support. Show the scoreboard: simple metrics and clear pay plans show techs exactly what winning looks like. Listen to the field: involve technicians before changing processes so decisions work in the truck, not just the office. Purpose over paycheck: connect daily work to helping families and building futures, not just closing tickets. One on ones build commitment: use individual meetings to connect goals, performance, and support for each person. Leaders remove friction: the main job of leadership is making the field’s hard job easier so they can serve customers better.
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Inside Peterman’s Growth Engine with Matt Murray
12/11/2025
Inside Peterman’s Growth Engine with Matt Murray
Home service owners are pouring money into marketing and still watching the call board swing from “overbooked” to “crickets.” In this special Around the CAMPfire takeover on Can’t Stop the Growth, CAMP Digital founder Katie Donovan sits down with Matt Murray, CMO and Head of Innovation at Peterman Brothers, to unpack how Peterman built a growth engine that actually matches demand to capacity. Matt shares how Peterman uses real-time data, capacity-aligned marketing, and tight alignment between operations and marketing to keep techs busy, CSRs confident, and ad spend pointed at the right services in the right markets. The conversation digs into brand, trust, community presence, and what it really looks like to scale from “just keep the board full” to a disciplined, repeatable growth system. For HVAC, plumbing, and trade leaders, this is a playbook for turning chaos into control: how to use capacity dashboards, speed-to-lead, and transparent scoreboards so the entire team knows the score and how to win. Matt also talks about shop tours, learning from other contractors, and why calm, clear leadership matters more as the business grows. Additional Resources: Learn more about the Learn more about Key Takeaways: Marketing must match your actual capacity. Simple, visible data drives better daily decisions. Protect your speed-to-lead if you want to win more jobs. Brand is built through trust and community presence. Calm, clear leadership cuts through growth chaos. Learning from other shops shortens your path to scale.
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CSTG 242: Turning Conflict Into Your Competitive Edge with Chad Peterman
12/09/2025
CSTG 242: Turning Conflict Into Your Competitive Edge with Chad Peterman
Chad Peterman breaks down why most home service teams do not stall out because of talent or opportunity, but because leaders avoid conflict. Drawing from Patrick Lencioni’s The Five Dysfunctions of a Team, Chad focuses on the “fear of conflict” and shows how quiet meetings and fake agreement quietly kill performance in HVAC, plumbing, and electrical businesses. Through stories from the early days at Peterman Brothers, Chad shares how a “just do what Chad says” style of leadership worked at a small size but began to break everything as the company grew. He contrasts top-down control with healthy, vulnerability-based conflict, where leaders invite pushback, ask better questions, and let their people challenge ideas before they reach the field. Chad also shows what this looks like in real home service situations: coaching a struggling technician without shaming their numbers, using meetings to crowdsource better membership conversations, and empowering a “purveyor of conflict” on the leadership team to pressure-test every big decision. If you are leading techs, installers, comfort advisors, or managers and you sense hallway chatter, passive resistance, or burnout on your team, this episode will help you build the kind of conflict culture that leads to stronger decisions, deeper buy-in, and faster growth. Take these conversations further inside The Arena, the free CSTG community for HVAC, plumbing, and electrical leaders who want to grow faster together: Additional Resources: Learn more about the Key Takeaways: Conflict avoided today becomes bigger problems tomorrow. Healthy teams disagree openly, not in the hallway. Top-down “just do it” leadership breaks at scale. Leaders must go first in inviting pushback. Coaching with questions beats lecturing with numbers. Meetings should surface debate, not just updates. A “purveyor of conflict” strengthens every big decision. Launching at 70% and learning beats chasing perfection.
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CSTG 241: Fixing Team Dysfunction With Vulnerability-Based Trust with Andrew Hasty
12/02/2025
CSTG 241: Fixing Team Dysfunction With Vulnerability-Based Trust with Andrew Hasty
Peterman Brothers’ Andrew Hasty breaks down why most home service teams do not fail for lack of talent or opportunity, but because of dysfunction. Drawing from Patrick Lencioni’s The Five Dysfunctions of a Team, Andrew focuses on the base of the pyramid, the absence of trust, and why it quietly kills performance in HVAC, plumbing, and electrical businesses. Through stories from his own life and leadership journey, Andrew shows how perfectionism, fear of failure, and “old school toughness” create blame cultures, silos, and defensiveness on a team. He contrasts that with vulnerability-based trust, where leaders go first by admitting mistakes, asking for feedback, and letting others step into real responsibility. Andrew also challenges every leader to identify one strength and one honest weakness that may be holding their company back from its next level of growth. If you are leading techs, installers, or managers and you sense hidden tension, blame, or burnout on your team, this episode will help you build the kind of trust that makes growth inevitable. Take these conversations further inside The Arena, the free CSTG community for HVAC, plumbing, and electrical leaders who want to grow faster together: Additional Resources: Learn more about the
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CSTG 240: Creating “Win for All” Solutions with Andrew Hasty
11/25/2025
CSTG 240: Creating “Win for All” Solutions with Andrew Hasty
Peterman Brothers’ Andrew Hasty unpacks Commitment #4 from The 15 Commitments of Conscious Leadership: Create Win-for-All Solutions. Andrew draws a powerful parallel between history and leadership using the Treaty of Versailles and the aftermath of World War I to show how “win–lose” thinking always backfires. He challenges leaders in the trades to move beyond short-term victories and build systems where everyone: customer, field professional, and the company — can win together. Through real stories from the Peterman team, Andrew shows why loyalty to outcomes, not rigid processes, leads to better results and a stronger culture. He breaks down the four keys to “win for all” leadership: candor, abundance, allyship, and curiosity, and reminds every leader that their people’s failures are theirs to own and their successes are theirs to celebrate. Free Growth Resources for HVAC, Plumbing & Electrical: Additional Resources: Key Takeaways: Win-for-All Thinking: Business success isn’t a zero-sum game. The goal is to create outcomes that benefit everyone. Loyalty to Outcomes Over Processes: Processes matter, but leaders must be flexible enough to adapt them in pursuit of better results. Candor, Abundance, Allies, and Curiosity: The four traits every conscious leader must cultivate to build trust and innovation. Own the Failures, Give Away the Wins: A true leader takes responsibility when things go wrong and gives credit when they go right. Empowering Field Pros: Every policy or protocol should make life easier for the people in the field—the ones driving the company forward.
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To the Point: The 5-Year Sprint from $5M-$65M with Zero Technical Skills
11/19/2025
To the Point: The 5-Year Sprint from $5M-$65M with Zero Technical Skills
From poker tables in Vegas to leading a $65M home services empire—how did Mike Bruner scale without ever turning a wrench? Michael Bruner, co-founder of Iceberg Home Services, shares his incredible journey from a 5.5M business in 2019 to a 65M powerhouse in 2024, all without a technical background. This episode dives into the mindsets, leadership shifts, and tough decisions that fueled Iceberg’s exponential growth. From letting go of control and embracing mentorship, to prioritizing personal health and inspiring his team, Mike unpacks the habits and lessons that transformed both his business and his life. This conversation is a must-listen for people-first leaders serious about scaling with intention and integrity. Additional Resources: Learn more about Key Takeaways: Letting go empowers your team to lead. Right people in right roles drive scale. Culture and vision align talent quickly. Self-development multiplies business growth. Inspired leaders create inspired organizations.
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CSTG 239: Commit to Enough with Andrew Hasty
11/18/2025
CSTG 239: Commit to Enough with Andrew Hasty
What if the secret to becoming a better leader isn’t getting more, but realizing you already have enough? ⏳ Andrew takes the mic to unravel one of the most transformative ideas from “The 15 Commitments of Conscious Leadership”: the shift from a scarcity mindset to one of abundance. Blending sharp insights with personal stories, Andrew challenges the deeply ingrained belief that we need more to be successful: more time, more money, more recognition. He breaks down the toxic myths of scarcity that keep us trapped in fear and comparison, and instead offers a refreshing, people-first lens rooted in presence, purpose, and enough-ness. This episode will have you rethinking how you spend your time, how you define success, and how you show up for the people around you. Additional Resources: Key Takeaways: Scarcity mindset promotes fear, comparison, and toxic competition. Abundance mindset fosters creativity, collaboration, and gratitude. "More" is not always better. Focus on purposeful use of resources. Reframing time and energy shifts how we lead and live. You are already enough, personally and professionally.
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CSTG 238: Lead Like a SEAL | Lessons in Grit and Growth with Dan Newell
11/11/2025
CSTG 238: Lead Like a SEAL | Lessons in Grit and Growth with Dan Newell
Every trades leader faces moments that test their grit. In this episode, former Navy SEAL turned business owner Dan Newell joins Chad Peterman to share how the lessons forged in SEAL training resilience, service, and accountability—apply directly to leadership in HVAC, plumbing, and home service businesses. Dan’s journey from ringing the bell in SEAL training to coming back, graduating #1 in his class, and later running his family’s custom cabinet shop is packed with wisdom for leaders building strong teams. He opens up about what it means to lead from the bottom up, how to “get your mind right” when challenges hit, and why the best leaders focus on serving their people first. If you’re leading techs, installers, or managers and you’re working to grow both people and profit this episode will challenge you to build a culture that wins every day. Additional Resources: Key Takeaways: Failure Builds Grit – Every business owner faces setbacks; what matters is how you respond. Serve Your Team First – Like a SEAL platoon, your business thrives when leaders focus on others before themselves. Get Your Mind Right – A strong mindset is the difference between surviving a tough season and leading through it. Accountability Wins – Great teams hold each other to a higher standard. Everyone’s success depends on everyone else. Lead from the Bottom Up – Ask your team, “What do you need from me?” and watch ownership take off. Adapt or Fall Behind – Dan’s leap into automation mirrors the trades’ need to embrace change and technology. Find Your Purpose – Just like earning a SEAL Trident, define your own version of success and lead with confidence.
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CSTG 237: Find Your Purpose | How to Lead with Passion and Consistency
11/04/2025
CSTG 237: Find Your Purpose | How to Lead with Passion and Consistency
What if work didn’t feel like work? In this solo episode, Chad Peterman breaks down how finding your purpose can completely transform not just your leadership, but your life. Too many trade leaders chase “work-life balance” and end up feeling guilty on both sides. Chad shares why that struggle disappears once you align who you are at home with who you are at work. From mindset to mission, this is a reminder that leadership isn’t about switching hats, it’s about becoming the same authentic, purpose-driven person in every environment. Leaders in HVAC, plumbing, and electrical: this episode will challenge you to show up differently, build purpose into every task, and inspire your teams to do the same. Join The Arena: the ultimate community for growth-minded home service leaders. Additional Resources: Key Takeaways: Purpose Is Freedom: When who you are at work matches who you are at home, you stop living two different lives. Mindset Shapes Everything: The difference between “I have to” and “I get to” defines your experience. Leadership Without a Mask: Show up as the same person everywhere—your consistency inspires trust. Curiosity Over Control: Approach change and problems with curiosity instead of frustration. Enjoy the Work: Find joy and energy in what you do; fun is a leadership multiplier.
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CSTG 236: Zone of Genius with Andrew Hasty
10/28/2025
CSTG 236: Zone of Genius with Andrew Hasty
Ever feel like you’re great at your job…but not alive doing it? Andrew Hasty dives into what it really means to operate in your zone of genius: that magical space where time flies, energy flows, and work actually feels fun. He unpacks the four zones from Gay Hendricks’ “The Big Leap” (Incompetence, Competence, Excellence, and Genius) and reveals why so many leaders get stuck in the “good but not great” zone of excellence. 💡 Andrew challenges us to reflect on what truly lights us up, and how leaders can help their teams do the same. If you’ve ever wondered what work could feel like when you’re fully in your flow, this one’s your permission slip to find out. 🤿 Additional Resources: Key Takeaways: Great leaders help others find their zone of genius. Fear often limits us from reaching our full potential. Excellence can trap us away from true fulfillment. Reflection reveals both energizing and draining work. Designing your role boosts purpose and team happiness.
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You Need to Learn to Give a $h*t with Katie Donovan
10/23/2025
You Need to Learn to Give a $h*t with Katie Donovan
What happens when you give away 50% of your profits, hire people most companies overlook, and run your business on pure gratitude? Justin sits down with Katie Donovan, CEO of CAMP Digital, to talk about what happens when you lead with gratitude, share profits, and build a culture where people truly care. From second-chance hiring to the boldest bonus structure you’ve heard, Katie’s flipping traditional leadership on its head. They get real about imposter syndrome, mindset shifts, and why authenticity is the ultimate business advantage. This one’s fast-paced, people-first, and full of truth bombs. Let’s go. 🔥 Additional Resources: Listen to Learn more about Learn more about Key Takeaways: Abundance mindset leads to lasting business and team success. Gratitude resets mindset and boosts daily perspective. Diversity strengthens culture, decision-making, and resilience. Share profits, build ownership, improve retention and morale. Face imposter syndrome—acknowledge, challenge, and move forward.
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CSTG 235: Practice Gratitude: The Note Card That Built a Leader
10/21/2025
CSTG 235: Practice Gratitude: The Note Card That Built a Leader
Trade leaders win when appreciation becomes a system, not a slogan. In this solo lesson, Chad Peterman shares the 20-year story of a position coach’s handwritten note that flipped his mindset and how HVAC, plumbing, and home-service teams can use the same playbook to unlock belief, consistency, and effort. You’ll learn the four elements of effective appreciation, how to “close the coaching loop,” and a simple weekly cadence that raises performance without lowering standards. Additional Resources: Key Takeaways: Appreciation outruns perfection: Praise visible effort and progress to drive long-term results. Make it specific: Tie gratitude to observable behavior and impact so the team can repeat it. Close the loop: Coach the mistake, then praise the corrected behavior to cement learning. Keep it sincere and concise: A short, genuine note often beats a long speech. Lead from gratitude: Daily gratitude practice improves mood, influence, and resilience under pressure.
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To the Point: Why 99% of Salespeople Fail -Here’s the $42M Sales Process That Actually Works with Weldon Long
10/15/2025
To the Point: Why 99% of Salespeople Fail -Here’s the $42M Sales Process That Actually Works with Weldon Long
What if the worst mistakes of your past became the fuel for your greatest success? 🏆 Weldon Long’s story is anything but ordinary. From serving 13 years in prison to building and selling multiple multi-million-dollar companies, he proves that mindset and consistency can completely rewrite your future. In this episode, Weldon brings his raw honesty, sharp wit, and proven sales strategies to the table, showing how taking full responsibility, mastering the fundamentals, and pushing through the inevitable “bullshit” of life can turn setbacks into stepping stones. Expect lessons on building resilience, overcoming objections, and creating unstoppable momentum in business and in life. Additional Resources: Learn more about Key Takeaways: Personal responsibility drives transformation and lasting success. Mindset and consistency fuel peak sales performance. Adversity creates opportunity for growth and resilience. Objections must be addressed proactively, not defensively. Success is simple: process, mindset, and consistent execution.
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