YOUR HOME. THEIR WORKPLACE. - Episode 4 With Guest Dr Shabnam Berry Khan of Psychworks Associates on trauma, interdisciplinary wheel, value-based recruiting and more
Release Date: 10/31/2024
YOUR HOME, THEIR WORKPLACE - Season 2, Episode 8 - Occupational Health with Debbie Holder
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In this episode, Cecily speaks with Debbie Holder, an occupational health expert with over 30 years of experience. They break down what occupational health is, how it differs from occupational therapy, and why it’s essential for anyone employing care staff at home. Debbie explains how Occupational Health supports both employers and employees, especially when health issues, sickness absence, or performance changes arise. In this episode of YOUR HOME. THEIR WORKPLACE learn about How occupational health supports situations like long-term sickness, repeated absence, stress, safety...
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YOUR HOME, THEIR WORKPLACE - Season 2, Episode 7 - Talking about Live-in Care with Janet Shreeve
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In this episode, host Cecily Lalloo sits down with Janet Shreeve, Director of Shreeve Care Services, to explore the realities, challenges, and rewards of live-in care — a personalised alternative to care homes that helps people remain in the comfort of their own homes. In this episode of YOUR HOME. THEIR WORKPLACE learn about What live-in care means and how it differs from traditional care models. The benefits of staying at home for both clients and families. Overcoming common misconceptions and resistance around having a carer live in. How clients are matched with carers — and why...
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YOUR HOME. THEIR WORKPLACE. - Season 2, Episode 6 - Kim Farmer on being a child carer for a sibling
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YOUR HOME. THEIR WORKPLACE. - Season 2, Episode 5 - David Robson of Mark Bates Ltd, specialists in disability insurance, talks about the importance of home employment insurance.
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In this episode, Cecily speaks with David Robson of Mark Bates Ltd, specialists in disability insurance. David shares his journey into the insurance industry and explains why home employment insurance is essential for families and individuals who employ carers or personal assistants in their homes. We discuss: Why employers’ liability is a legal requirement and what it really covers How home employment insurance goes beyond the basics — including redundancy, personal possessions, legal support, PA or carer replacement, shopper cover and even holiday cancellation cover Common risks...
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YOUR HOME. THEIR WORKPLACE. - Season 2, Episode 4 - Why a detective sergeant of the Metropolitan Police Force changes direction into HR.
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In this episode, host Cecily Lalloo is joined by Kate Marston, former Detective Sergeant in the Metropolitan Police and now Founder & CEO of MAST People Support, an HR and investigations consultancy. Kate shares her unique journey from policing to corporate HR and unpacks the complex challenges faced by families who employ care staff in their homes. Together, they explore: ● What the legal duty to prevent harassment means for home employers ● How to handle complaints sensitively while fulfilling legal obligations ● The difference between bullying and harassment ● Why intention...
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YOUR HOME. THEIR WORKPLACE. - Season 2, Episode 3 - With Guest Elizabeth Nightingale on Music as Therapy
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S2 Ep 3 with guest Elizabeth Nightingale on Music as Therapy Elizabeth Nightingale is a Qualified Music Therapist & Registered Neurologic Music Therapy Fellow specialising in brain injury, working as a practitioner in Level 1 rehabilitation and in the community with case managed individuals. For over ten years she has worked with children and adults in NHS, private and community settings, using carefully selected music-based techniques to leverage neuroplasticity and support goals ranging from improved speech to enhanced motor function. In her sessions, Elizabeth...
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YOUR HOME. THEIR WORKPLACE. - Season 2, Episode 2 - Young Lives, Big Impact – With Cerebra’s CEO Jess Camburn-Rahmani
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In this episode, Cecily Lalloo speaks with Jess Camburn-Rahmani, the new CEO of Cerebra, a UK charity supporting children with neurological conditions. Jess, who brings a background in international development, shares her passion for breaking down barriers to services for families of children with disabilities. She discusses Cerebra’s inclusive approach — offering free access to resources such as books and sensory toys through their library — and the organisation’s commitment to bringing both support and joy to families, carers, and children. Jess also introduces...
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YOUR HOME. THEIR WORKPLACE. - Season 2, Episode 1 - A Chat with Deputy Alexandra Knipe and Partner Emma Tante of Anthony Gold Solicitors Court of Protection Team.
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Series 2 of my podcast YOUR HOME. THEIR WORKPLACE is the start of a new chapter for me as I delve into more creativity, step away from regular operational HR work through Embrace HR, whilst still advocating for people who unwittingly become employers which was not in their plans. Alexandra Knipe and Emma Tante from Anthony Gold Solicitors join me as my guests for this Episode 1 of Series 2. They share what it means to be a Deputy appointed by the Court of Protection. We talk about the real challenges of employing care staff in their clients’ homes. It can be an unnatural situation...
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YOUR HOME. THEIR WORKPLACE. - Episode 9 – Karen Mitchell of KMHR Solutions talks to Cecily about HR challenges and good practice.
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Season 1 Episode 9 : Karen Mitchell of KMHR Solutions talks to Cecily about HR challenges and good practice. Episode description In Season 1 Episode 9 of YOUR HOME. THEIR WORKPLACE, Karen Mitchell from KMHR Solutions, shares experiences and thoughts on providing HR support for you as families and individuals who employ care staff in your home. As HR professionals, the emphasis is on the importance of balancing employer and employee responsibilities and providing practical solutions. We chat about the challenges of managing employer/employee relationships within a home, setting...
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YOUR HOME. THEIR WORKPLACE. - Episode 8 – May you smile at the memories in time to come
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S1 008 Ep – May you smile at the memories in time to come This episode is my thoughts on the loss of a client through death. The impact this can have on not only the family, but on the other people around them who have built up relationships is immense. We have just lost a young person and my heart is with their mother, siblings and family. Birth and death are certainties. We’re not all ready to face talking about this fact of life, but it happens. In the fifteen years that I have provided HR support to families with children, young adults or adults with multiple complex...
info_outlineEp 4 – Dr Shabnam Berry Khan of Psychworks Associates on trauma, interdisciplinary wheel, value-based recruiting and more
Welcome to Episode 4 in this Series 1 of YOUR HOME. THEIR WORKPLACE. In this episode I talk about “Teleworkers” – the name in the 1980s for Virtual Assistants of today. Then I talk with Dr Shabnam Berry Khan, psychologist, case manager, business owner of Psychworks Associates.
As a case manager, Shabnam and her team work with people with multiple complex disabilities. The majority of her clients have care staff – support workers, rehabilitation assistants, buddies and more - who work in the clients’ homes.
What are the challenges that are faced? There are many. As a psychologist, you’d expect Shabnam to deal with trauma, she says: ” The bottom line is we're working with people and where there's people, there's trauma. That's the truth of it and it informs everything we say, everything we do, how we interact with one another. So in order to be a good anything with people - case manager, HR person - you have to consider employees, you have to think about that trauma informed perspective. What is this person bringing? That's the issue right here and right now. But what is all the other baggage that they're bringing with them that is colouring how they're interacting with me right now.”
There is much to unpack and Shabnam brings an honest perspective – it's not all roses. We talk about how to recruit in this very difficult sector that encroaches on people’s private lives. It’s not only about the job role, but about the people involved. The different layers of people.
I loved Shabnam’s description of what I have heard of as a “multidisciplinary team”. She says: “So we try and work more interdisciplinary. Everyone is connected to everyone else. And I describe it as kind of like a wheel. You’ve got the hub, the clients, and then you’ve got the spokes going out. But if you don’t have the tyre around the edge ...”
In essence, the case manager’s role is bringing people together, helping the employees carry out their role, to bring ideas to the table, to meet certain standards, to support their performance, whilst realising that not all suggestions and ideas will work for a particular client or a particular family. The case manager needs to ensure that the carers are valued, even though there is not really a clear career path, and the role may prove monotonous, or they may not fit with a client of a family - another aspect of employing care workers.
Shabnam ends by saying “May God bless the support worker!”
Thank you Shabnam for your time and very interesting points of view. Visit Psychworks Associates webpage and follow them on LinkedIn.
https://www.linkedin.com/in/dr-shabnam-berry-khan-psychworks/
Thank you for joining us on YOUR HOME. THEIR WORKPLACE. Subscribe to the podcast so you don’t miss our next show next month.
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Remember, YOUR HOME is THEIR WORKPLACE, so make it a space that inspires you and inspires the people you employ to care for your loved one.
I look forward to spending time with you and in the meantime, stay safe. Stay well.
This podcast is brought to you by Cecily Lalloo, advocate for employers, employing care staff because YOUR HOME is THEIR WORKPLACE.
Links:
Employing Care Staff in Your Home at Amazon or Lulu