Annual Checkup: 9 Markers to Diagnose Your Agency’s Health | EP22
Release Date: 01/14/2026
Turning Every New Client Opportunity Into an Agency’s Compounding Asset | EP25
The AgencyHabits Podcast
Most agencies treat client work as a series of one-off transactions. But the most successful firms treat every engagement as an investment that compounds over time. In this episode, hosts Peter Kang and Sei Wook Kim introduce the concept of engagement yield: the tangible and intangible value that extends far beyond the invoice. They break down the four components of engagement yield; proof, leverage, relationships, and referrals. And explains how agencies can systematically capture this value. Peter and Sei Wook share practical strategies for turning client work into lasting assets: from...
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Why Peter Wrote a Book on Holding Companies | EP24
The AgencyHabits Podcast
In this special episode, host Sei-Wook Kim interviews Barrel Holdings co-founder Peter Kang about his new book, The HoldCo Guide: How Entrepreneurs Structure and Build a Holding Company That Lasts. Peter shares the organic journey that led him to write the book, from scaling a single agency to building a multi-agency holding company, and why no existing resource fully addressed the topic. He breaks down the core concepts every entrepreneur should understand: the spectrum between capital allocator and operational HoldCos, the critical balance of centralization vs. decentralization, and the...
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Breaking Down Agency Employee Compensation | EP23
The AgencyHabits Podcast
Compensation is more than just a number. It’s a strategic tool for attracting, retaining, and motivating talent. In this episode, hosts Peter Kang and Sei-Wook Kim unpack the full spectrum of employee compensation in an agency setting. They start by acknowledging that while pay is crucial, it’s not the only factor. Culture, management, challenging work, and company trajectory all play vital roles. From there, they dive into the core components: base salary (and how to set competitive, geographically-aware bands), benefits (health insurance, 401k, PTO, and creative perks), and both short-...
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Annual Checkup: 9 Markers to Diagnose Your Agency’s Health | EP22
The AgencyHabits Podcast
Most agencies only seek help when something is broken. But by then, the problems are often systemic. In this episode, hosts Peter Kang and Sei-Wook Kim shift the conversation from reactive fixes to proactive health. They introduce a holistic “annual checkup” framework, mapping nine critical agency functions to body parts and their vital signs: from positioning (vision) and client trust (heart rate) to revenue stability (blood pressure) and risk resilience (immune system). Drawing from their experience building and scaling Barrel, Peter and Sei-Wook explain how to spot early warning signals...
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Evolving from Managing Projects to Growing Accounts | EP21
The AgencyHabits Podcast
Growing from single-project engagements to managing multiple, concurrent work streams is a major turning point for any agency. In this episode, hosts Peter Kang and Sei-Wook Kim unpack the structural shift required to turn this complexity into a sustainable competitive advantage. Drawing from their own hard-earned lessons at Barrel, they dissect the common pitfalls like team silos, client misalignment, and leader burnout, that can derail multi-faceted accounts. Peter and Sei-Wook break down the three critical roles needed for success: Account Leadership for strategy and relationships, Program...
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How Agencies Should Think About and Manage Risk | EP 20
The AgencyHabits Podcast
In this episode, Peter Kang and Sei-Wook Kim break down how agency owners should think about risk, not as isolated problems to react to, but as ongoing exposure that needs to be actively managed. Using a simple risk matrix, they explain how to prioritize risks based on likelihood and impact, and why high-impact risks deserve disproportionate attention. They then walk through nine of the most consequential risks agencies face, from founder burnout and partner misalignment to legal exposure, cash flow insolvency, client concentration, and strategic drift. For each, they share practical ways to...
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Learning From Other Agency Owners | EP19
The AgencyHabits Podcast
Great agencies are not built in isolation. In this episode, Peter Kang and Sei-Wook Kim explore the transformative power of community and peer learning for agency founders. The hosts share their personal journey from working in a silo to actively seeking mentorship and joining dedicated communities, revealing how these connections helped them avoid blind spots, gain crucial perspective, and accelerate their growth. Peter and Sei-Wook break down specific communities that have been instrumental to their journey, including Bureau of Digital, Society of Digital Agencies (SoDA), and Collective 54....
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Why Agencies Rely on Referrals But Few Treat It as a System | EP18
The AgencyHabits Podcast
Most agencies say they rely on referrals, but few treat them as a system. In this episode, Peter Kang and Sei-Wook Kim dismantle the "hope-based" approach to referrals and lay out a strategic framework for building a consistent pipeline. Drawing from the book The Referral Code, they redefine referrals as a transfer of goodwill and share actionable tactics for intentional referral generation. Peter and Sei-Wook cover how to identify the right people to ask, the critical importance of timing your ask within a "state of appreciation," and how to craft effective, open-ended questions. They also...
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The Six Levers of Profitable Client Engagements | EP17
The AgencyHabits Podcast
Profitability is the lifeblood of any agency, yet it can feel elusive. In this episode, Peter Kang and Sei-Wook Kim move beyond surface-level tips to reveal the six fundamental levers that directly impact the bottom line of every project, retainer, and service program. They break down how pricing, staffing, engagement design, scope management, reusable IP, and automation all interlock to create or erode healthy gross margins. Drawing from their experience across the Barrel Holdings portfolio, Peter and Sei-Wook share candid examples of where profitability leaks and provide a practical...
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Scaling Your Agency Beyond $2M | EP 16
The AgencyHabits Podcast
In this episode, Peter Kang and Sei-Wook Kim dissect why agencies hit the $2M and what you can do to break through. They explain how founder-centric systems that work at a smaller scale become the primary constraint to growth, leading to breakdowns in client delivery, team management, and financial visibility. The hosts share actionable solutions, from improving onboarding and implementing debrief processes to strategically hiring for your weaknesses and deepening financial rigor. They also introduce the Agency Systems Playbook, a framework of five core systems that drive a scalable agency....
info_outlineMost agencies only seek help when something is broken. But by then, the problems are often systemic. In this episode, hosts Peter Kang and Sei-Wook Kim shift the conversation from reactive fixes to proactive health.
They introduce a holistic “annual checkup” framework, mapping nine critical agency functions to body parts and their vital signs: from positioning (vision) and client trust (heart rate) to revenue stability (blood pressure) and risk resilience (immune system).
Drawing from their experience building and scaling Barrel, Peter and Sei-Wook explain how to spot early warning signals before they become emergencies. Whether you’re assessing your pricing metabolism, your delivery spine, or your business development lungs, this episode provides a structured way to diagnose, strengthen, and future-proof your agency.
Key Moments
1. Why agencies shouldn’t wait for “symptoms” to show up before doing a checkup.
2. Positioning as vision: How clarity attracts better clients and reduces downstream friction.
3. Client trust as heart rate: Measuring the durability and consistency of client relationships.
4. Revenue stability as blood pressure: The risks of client concentration and project-based income.
5. Pricing as metabolism: How strong positioning enables confident, value-based pricing.
6. Delivery systems as the spine: Building structural integrity so work gets done reliably under pressure.
7. Business development as the lungs: Balancing “zone two” nurturing with “VO₂ max” growth sprints.
8. Team leverage as muscle mass: Ensuring balanced delegation and sustainable org structure.
9. Risk resilience as the immune system: Preparing for shocks without breaking the company.
Real Talk Takeaways
1. Don’t wait for pain to force change. Proactive checkups prevent small issues from becoming systemic failures.
2. Strong positioning acts as a filter. It attracts better clients and reduces sales friction.
3. Client trust isn’t soft; it’s measurable through retention, referrals, and lower “resting heart rate” stress.
4. Revenue concentration is like high blood pressure; it might feel fine until it’s not. Diversify your base.
5. Pricing confidence comes from market position, not negotiation tactics. If you’re always discounting, diagnose why.
6. Your delivery system is your backbone. If founders constantly jump in to save projects, it’s a sign of structural weakness.
7. Business development requires both endurance (relationship nurturing) and sprints (targeted campaigns). You can’t do one without the other.
8. Leverage isn’t just about delegation, it’s about balanced organizational muscle. Avoid overdeveloping one area while neglecting others.
9. Resilience isn’t about avoiding shocks; it’s about how quickly you recover. Plan for the unexpected before it happens.
Timestamps
00:00 – Introduction: Why Your Agency Needs an Annual Checkup
01:40 – The 9-Marker Framework: A Holistic Health Diagnostic
02:00 – 1. Positioning (Vision/Eyesight)
04:00 – 2. Client Trust & Retention (Heart Rate)
05:40 – 3. Revenue Stability (Blood Pressure)
07:00 – 4. Pricing (Metabolism)
09:00 – 5. Delivery Systems (Spine)
10:15 – 6. Business Development Sustainability (Lungs)
12:20 – 7. Team Leverage (Muscle Mass)
14:40 – 8. Risk & Resilience (Immune System)
16:30 – Recap: Putting the 9 Markers into Practice
Notable Quotes
“The healthiest agencies don’t wait for symptoms to show up.” — Sei-Wook Kim on proactive checkups.
“Positioning is really the core decision that an agency needs to make. Every downstream decision flows from it.” — Peter Kang on the foundational role of positioning.
“Client trust is like your resting heart rate. In a healthy agency, it’s steady and low-stress.” — Peter Kang on measuring relational health.
“Revenue concentration is like high blood pressure, it might feel fine until it doesn’t.” — Peter Kang on the danger of relying on one or two clients.
“Pricing is a reflection of everything else. You can’t just jack up prices if your positioning and delivery aren’t strong.” — Sei-Wook Kim on value-based pricing.
“Your delivery system is your backbone. If it’s weak, everything else suffers under pressure.” — Peter Kang on operational integrity.
“Business development is like cardio training. You need both endurance and sprints. You can’t just do one.” — Peter Kang on sustainable growth.
“Resilience is like an immune system. You’re going to get sick. It’s about how fast you recover.” — Peter Kang on preparing for shocks.
Links & Resources
Peter Kang on LinkedIn: https://www.linkedin.com/in/peterkang34/
Sei-Wook Kim on LinkedIn: https://www.linkedin.com/in/seiwookkim/
AgencyHabits Website: https://www.agencyhabits.com/
AgencyHabits on LinkedIn: https://www.linkedin.com/company/agencyhabits/
Barrel Holdings Website: https://www.barrel-holdings.com/
Barrel Holdings LinkedIn: https://www.linkedin.com/company/barrel-holdings/