EP063 - Mateo Cave | “Why Most Agents Fail After Survey – And How to Fix It”
Zero BS Estate Agency
What if we stopped treating surveys as an afterthought? Had the privilege of sitting down with Mateo Cave, an emerging force in UK property surveying. In our latest Zero BS Estate Agency podcast, we unpacked something crucial (and all too often ignored): The condition of the property is the product. So why are so many agents clueless about it? Matteo didn’t hold back: ✔️ Lack of agent training around condition ✔️ Retrofits that ruin Victorian homes ✔️ The hidden cost of buyer’s remorse ✔️ Why pre-listing surveys could save us all time, stress, and thousands in...
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EP062 - Roger Black | Olympic Mindset, Momentum & Making the Leap to Self-Employment
Zero BS Estate Agency
What does it take to stand on an Olympic start line with Michael Johnson in the lane beside you… and hold your nerve? In this episode, Olympic silver medallist Roger Black shares the mindset shifts that helped him perform at the highest level — and how those same lessons apply to estate agents thinking about going solo. We talk about dealing with fear, the power of momentum, and why being part of the right team makes all the difference when you step into uncertainty. If you’re an agent wrestling with doubt, delay, or the discomfort of building something for yourself — this is the...
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EP061 - How Reiss Braniff Built a High-Fee, Low-BS Estate Agency
Zero BS Estate Agency
In this episode, I sit down with Reiss Braniff, one of the sharpest self-employed estate agents in the game. We dive deep into what really maximises the value of a home (hint: it’s not a glossy brochure or Rightmove listing), why Reiss walks away from sellers who won’t listen, and how he built a thriving agency rooted in truth, trust, and delivery. We talk Purplebricks, pricing strategies, leasehold nightmares, and how being radically honest—especially with buyers—sets him apart. Whether you’re an agent trying to level up or a seller tired of hearing the same empty promises,...
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Episode 060 - Radical Honesty in Estate Agency | Mark Heneghan on Why Transparency Wins
Zero BS Estate Agency
In this episode of the Zero BS Estate Agency podcast, John Savage sits down with Mark Heneghan, founder of Bespoke Estate Agents, to talk about why honesty, transparency, and a no-nonsense approach are the future of estate agency. With over 25 years of experience, Mark has seen the best—and worst—of the industry. From high street chains to Purplebricks, he’s done it all. But when he launched Bespoke, he decided to do things differently: ✅ No long-term tie-ins ✅ No overpromising ✅ No BS Just straight-talking advice and tailored marketing that delivers results. You’ll...
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EP059: What Really Maximises Your Home’s Value? No Nonsense Advice with Henry Sherwood
Zero BS Estate Agency
In this episode of the Zero BS Estate Agency Podcast, I sit down with property veteran Henry Sherwood for an unfiltered conversation every seller—and agent—needs to hear. With over three decades of experience on both sides of the property game, Henry’s seen it all. He started out as a traditional estate agent back in 1991 and now runs a successful buying agency, representing high-net-worth clients and navigating deals most agents only dream about. That means he knows exactly how the industry works—from the inside out. In this no-nonsense chat, we dive into: The one thing...
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EP058 - The High-Performance Agent: Winning For Your Clients with Len Taylor
Zero BS Estate Agency
Zero BS Estate Agency Podcast: The Len Taylor Episode If you’re an estate agent looking to sharpen your skills, raise your fees, and cut through the industry noise, this episode is for you. Len Taylor joins me to break down what separates top agents from the rest, how to command premium fees with confidence, and why honesty is your most powerful tool in this business. We get straight to the point—no fluff, no corporate BS. Just real talk on winning instructions, handling objections, and building a business that actually serves your clients (and your bank account). >...
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EP057 - The Biggest Thing Holding Estate Agents Back (And How to Fix It) – with Jason Cannon
Zero BS Estate Agency
In this episode of Zero B.S. Estate Agency, I sit down with my mentor and coach, Jason Cannon, to talk about something that’s probably holding you back right now—your mindset and communication. A lot of agents think their biggest challenge is the market, their competition, or lead generation. But the truth? Most agents sabotage themselves before they even walk into a valuation. Jason and I get into the inner dialogue that’s wrecking your confidence, the communication mistakes that cost you instructions, and how to shift from doubting yourself to dominating your market. I also share a...
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Ep056 - The Truth About Selling Homes—What Most Agents Won’t Say
Zero BS Estate Agency
Estate agency is full of noise. Bold claims. Empty promises. But when it comes down to it, who actually delivers? In this episode of Zero BS Estate Agency, I sit down with Jack Bowyer of eXp, an agent who’s cutting through the industry fluff and proving that results speak louder than words. 💡 We get straight into: 🔹 The one factor that truly maximises a home’s value. 🔹 Why so many homes sit on the market for months—and how to avoid it. 🔹 The pricing strategy that works (and why most agents get it wrong). 🔹 How sellers can spot the red flags before signing with an agent. No...
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EP055: How to Stand Out & Sell More – Jack Fletcher, Enfield Estate Agents
Zero BS Estate Agency
Most estate agents think they’re offering great service—but are they really? In this episode of Zero BS Estate Agency, I sit down with Jack Fletcher of Enfield Estate Agents in Poole, a high-performance agent who’s built a reputation for cutting through the noise and delivering real results. We dive into: ✅ The biggest mistakes agents make that cost them business. ✅ How to stand out in a crowded market. ✅ The mindset shift that separates top agents from the ones just coasting. ✅ Practical steps to win more instructions and sell smarter. If you’re a sales negotiator looking...
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EP054 - Jamie Fisher | How Elite Agents Win in Any Market
Zero BS Estate Agency
In this no-fluff episode, Jamie Fisher joins John Savage to reveal what truly separates elite agents from the rest. Forget generic sales advice—this is about mastering the craft, building unshakable trust with clients, and ensuring that you’re not just another agent chasing listings but one who actually closes profitable sales. In This Episode: 🚀 How the best agents think differently—and why most get it wrong. 📉 Why many agents are stuck in low-fee, high-volume traps (and how to break out). 🤝 The negotiation secrets that turn hesitant buyers into committed ones. 🏡 How...
info_outlineWant to elevate your lettings services and stand out as an elite agency? Get the inside track from Angharad Trueman of Andrews Property Group on maximising value for landlords through ethical practices and professional property management.
Table of Contents:
1. The Charitable Approach: Operating with Purpose
2. Educating Landlords: Key to Responsible Letting
3. Tailored Services: Letting Only to Full Management
4. Advocating Professional Hands-On Management
5. Creating Value Through Transparency and Respect
1. The Charitable Approach: Operating with Purpose
As an estate agency _owned by a charitable trust_, Andrews Property Group has a purpose beyond just profits - funding housing and community initiatives through their business success. This ethical core shapes their entire approach, as Lettings Director Angharad Trueman explains:
"Andrews exists to give back for that charity so that they can go off and do some great things to progress housing."
Operating as a social enterprise allows them to prioritise responsible practices and professional service delivery over mere financial returns. Their charitable ownership is a key differentiator.
2. Educating Landlords: Key to Responsible Letting
Angharad sees landlord education as vital for upholding housing legislation and fostering a professional landlord-tenant dynamic. Increasingly complex legal responsibilities demand proactive guidance:
"Part of my job is educating [landlords], talking to them about their legal responsibilities and helping them understand how to be a better landlord."
Through blogs, newsletters, seminars and social media efforts, Andrews empowers landlords with knowledge on:
* Legislative compliance
* Ethical tenant treatment
* Maximising investment returns
This raises the overall standards of landlord conduct in their market.
3. Tailored Services: Letting Only to Full Management
To cater to varied landlord needs, Andrews offers a comprehensive suite of lettings services:
* Letting Only - Finding tenants
* Rent Collection - Handling monthly payments
* Legal Protection - Safeguarding rent receipt
* Full Management - End-to-end hands-off service
Whether accidental or professional investors, landlords can select the level of direct involvement that suits them best while ensuring legal and ethical obligations are met.
4. Advocating Professional Hands-On Management
While offering the choice, Angharad is a strong advocate for Andrews' premium fully-managed service, even for local landlords:
"I get so frustrated when my landlords say they don't want managed because they live next door...That's the last thing you want!"
Drawing on her extensive experience, she highlights the value of professional distancing between landlord and tenant:
"You'll have just sat down to tuck into dinner and they'll be knocking on your door with an issue...The managed service is worth it to take the emotion out and treat it as a business."
5. Creating Value Through Transparency and Respect
Throughout, a core ethos of transparency and respect for tenants underpins Andrews' elite service delivery:
"We actually care about the people we deal with...we are there to educate [landlords] and help them."
By comprehensively addressing legal responsibilities while maximising returns, Andrews exemplifies how an ethical, tenant-oriented approach can drive value for the landlord:
"Their elite service aims to create value through transparency, respect for tenants, and addressing landlord duties beyond just profits."
In summary, Angharad Trueman and Andrews Property Group demonstrate how operating with ethical purpose, providing educational support, offering tailored services, advocating professional management and prioritising transparency can elevate an estate agency to elite status.
Angharad Trueman, Lettings Director - Andrews Estate Agents
LinkedIn Profile:
linkedin.com/in/angharad-trueman-marla
Website:
andrewsonline.co.uk (Blog)
Phone:
01242 235021 (Work)
https://www.andrewsonline.co.uk/