EP072 - Understanding the One Thing | Why Most Agents Market Instead of Sell with Ian Macbeth
Zero BS Estate Agency
In this episode of the Zero BS Estate Agency Podcast, John Savage speaks with Ian Macbeth, founder of Avocado Property, about what truly maximises a seller’s result — and why most estate agents get it wrong. Ian explains why homes don’t sell because they’re marketed harder, listed longer, or pushed across more portals. They sell when an agent identifies the one defining factor that matters to the right buyer and builds the strategy around it. This conversation covers: The difference between marketing a property and actually selling it Why portals like Rightmove are...
info_outline
EP071 - Why Property Deals Collapse: Buyer Qualification, Valuations & Mortgage Failures Explained
Zero BS Estate Agency
Most property deals don’t collapse because of interest rates or lenders. They collapse because buyers aren’t properly qualified. In this episode of Zero BS Estate Agency, John Savage speaks with Emily Franks, an experienced mortgage broker, about the real financial reasons property sales fall apart — often weeks before agents realise there’s a problem. Emily explains why most finance-led fall-throughs come down to valuation issues, poor preparation, or buyers approved on hope instead of lender policy. She breaks down what proper buyer qualification actually involves, why an Agreement...
info_outline
EP070 - Inside EXP's Global Growth With Felix Bravo
Zero BS Estate Agency
In this episode of the Zero BS Estate Agency Podcast, John Savage is joined by Felix Bravo, Managing Director of eXp International, for a deep, honest conversation about where estate agency is heading — and why the self-employed model is accelerating globally. Felix shares a behind-the-scenes view of eXp’s international growth, the realities of scaling across dozens of countries, and what truly separates high-performing agents from everyone else. This isn’t theory or corporate spin — it’s a grounded discussion based on what’s actually working in real markets, right now. What we...
info_outline
EP069: The Launch Strategy That Gets Homes Sold Fast (And Why Agents Skip It)
Zero BS Estate Agency
In this Zero BS Estate Agency episode, John Savage and Ian Wilkinson break down the truth about launch strategy — the single most important (and most ignored) part of selling a home for maximum value. Most agents rush the launch. They slap photos online, guess a price, cross their fingers, and hope “the right buyer” turns up. That’s why so many properties sit on the market for months and bleed value. In this conversation, we dig into: • Why a powerful launch creates instant demand • How pricing, marketing, and presentation must work together • The real consequences of a weak or...
info_outline
EP068 - Lexi Hensby | Why Advice, Not Asking Price, Maximises Value
Zero BS Estate Agency
In this episode, I sit down with Lexi Hensby — a self-employed estate agent who’s breaking the mould and delivering 104% of asking price on average. We go deep into why most sellers are getting stitched up before they even hit the market, the psychological damage caused by weak agents, and the brutal truth behind overvaluations. We cover: The single biggest factor that determines a successful home sale Why most agents are incentivised to win listings, not results The emotional toll of a failed sale — and how to avoid it Lexi’s capped-client model (15 max) and why it works ...
info_outline
EP067 - Paul Leslie | Overvalued, Undersold: How the Wrong Agent Costs You Thousands
Zero BS Estate Agency
In this episode, John Savage sits down with Paul Leslie of Leslie & Co. to unpack what really drives maximum value in a home sale — and why most sellers are getting it completely wrong. They talk inflated valuations, weak negotiation, agent accountability, and what separates order-takers from elite performers. If you’re selling a home — or you’re an agent who gives a sh*t — this one’s unmissable.
info_outline
EP066 – Adam Day: The Truth About Self-Employment, Sacrifice & Building a Business That Matters
Zero BS Estate Agency
In this raw and revealing episode, John sits down with Adam Day, one of the most influential figures in UK estate agency and a driving force behind eXp’s growth. Adam shares the unfiltered story behind why he joined eXp instead of launching his own brand, what self-employment really demands from agents in the first 12 months, and the deeply personal experiences that shaped his mindset—including losing his father at age one and watching his mum struggle to make ends meet. This is more than an industry chat. It’s a conversation about why we work, who we’re working for, and what...
info_outline
EP065 - Building a Global Legacy Without Selling Your Soul — with Barry Pulver
Zero BS Estate Agency
In this episode of the Zero BS Estate Agency Podcast, I’m joined by Barry Pulver — #1 International Agent at eXp Realty and one of the true pioneers of self-employed agency done right. Barry shares his journey from a brand-new agent in North Carolina to leading a business that now spans 17 countries, helping agents build real careers, real wealth, and real freedom. We dive into why the old High Street model is broken, how the future belongs to agents who back themselves, and what it really takes to build a business — and a life — you’re proud of. This isn’t about theory. This is...
info_outline
EP064 - How to Become a Professional Estate Agent (Not Just a Salesperson) — with Charlotte Jeffrey-Campbell, of The Able Agent®
Zero BS Estate Agency
Are you building a career in estate agency — or just chasing your next deal? In this episode of The Zero BS Estate Agency Podcast, John sits down with Charlotte Jeffrey-Campbell, Director of The Able Agent®, the UK’s leading online training platform for estate and letting agents. Charlotte has helped thousands of agents become confident, qualified professionals through practical training that blends sales, compliance, and legal know-how — all aligned to Ofqual-regulated qualifications and RoPA-ready standards. Together, they discuss: Why seller education, not sales patter,...
info_outline
EP063 - Mateo Cave | “Why Most Agents Fail After Survey – And How to Fix It”
Zero BS Estate Agency
What if we stopped treating surveys as an afterthought? Had the privilege of sitting down with Mateo Cave, an emerging force in UK property surveying. In our latest Zero BS Estate Agency podcast, we unpacked something crucial (and all too often ignored): The condition of the property is the product. So why are so many agents clueless about it? Matteo didn’t hold back: ✔️ Lack of agent training around condition ✔️ Retrofits that ruin Victorian homes ✔️ The hidden cost of buyer’s remorse ✔️ Why pre-listing surveys could save us all time, stress, and thousands in...
info_outlineWant to elevate your lettings services and stand out as an elite agency? Get the inside track from Angharad Trueman of Andrews Property Group on maximising value for landlords through ethical practices and professional property management.
Table of Contents:
1. The Charitable Approach: Operating with Purpose
2. Educating Landlords: Key to Responsible Letting
3. Tailored Services: Letting Only to Full Management
4. Advocating Professional Hands-On Management
5. Creating Value Through Transparency and Respect
1. The Charitable Approach: Operating with Purpose
As an estate agency _owned by a charitable trust_, Andrews Property Group has a purpose beyond just profits - funding housing and community initiatives through their business success. This ethical core shapes their entire approach, as Lettings Director Angharad Trueman explains:
"Andrews exists to give back for that charity so that they can go off and do some great things to progress housing."
Operating as a social enterprise allows them to prioritise responsible practices and professional service delivery over mere financial returns. Their charitable ownership is a key differentiator.
2. Educating Landlords: Key to Responsible Letting
Angharad sees landlord education as vital for upholding housing legislation and fostering a professional landlord-tenant dynamic. Increasingly complex legal responsibilities demand proactive guidance:
"Part of my job is educating [landlords], talking to them about their legal responsibilities and helping them understand how to be a better landlord."
Through blogs, newsletters, seminars and social media efforts, Andrews empowers landlords with knowledge on:
* Legislative compliance
* Ethical tenant treatment
* Maximising investment returns
This raises the overall standards of landlord conduct in their market.
3. Tailored Services: Letting Only to Full Management
To cater to varied landlord needs, Andrews offers a comprehensive suite of lettings services:
* Letting Only - Finding tenants
* Rent Collection - Handling monthly payments
* Legal Protection - Safeguarding rent receipt
* Full Management - End-to-end hands-off service
Whether accidental or professional investors, landlords can select the level of direct involvement that suits them best while ensuring legal and ethical obligations are met.
4. Advocating Professional Hands-On Management
While offering the choice, Angharad is a strong advocate for Andrews' premium fully-managed service, even for local landlords:
"I get so frustrated when my landlords say they don't want managed because they live next door...That's the last thing you want!"
Drawing on her extensive experience, she highlights the value of professional distancing between landlord and tenant:
"You'll have just sat down to tuck into dinner and they'll be knocking on your door with an issue...The managed service is worth it to take the emotion out and treat it as a business."
5. Creating Value Through Transparency and Respect
Throughout, a core ethos of transparency and respect for tenants underpins Andrews' elite service delivery:
"We actually care about the people we deal with...we are there to educate [landlords] and help them."
By comprehensively addressing legal responsibilities while maximising returns, Andrews exemplifies how an ethical, tenant-oriented approach can drive value for the landlord:
"Their elite service aims to create value through transparency, respect for tenants, and addressing landlord duties beyond just profits."
In summary, Angharad Trueman and Andrews Property Group demonstrate how operating with ethical purpose, providing educational support, offering tailored services, advocating professional management and prioritising transparency can elevate an estate agency to elite status.
Angharad Trueman, Lettings Director - Andrews Estate Agents
LinkedIn Profile:
linkedin.com/in/angharad-trueman-marla
Website:
andrewsonline.co.uk (Blog)
Phone:
01242 235021 (Work)
https://www.andrewsonline.co.uk/