Episode 068 — Lexi Hensby | Why Advice, Not Asking Price, Maximises Value
Zero BS Estate Agency
In this episode, I sit down with Lexi Hensby — a self-employed estate agent who’s breaking the mould and delivering 104% of asking price on average. We go deep into why most sellers are getting stitched up before they even hit the market, the psychological damage caused by weak agents, and the brutal truth behind overvaluations. We cover: The single biggest factor that determines a successful home sale Why most agents are incentivised to win listings, not results The emotional toll of a failed sale — and how to avoid it Lexi’s capped-client model (15 max) and why it works ...
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EP067 Paul Leslie | Overvalued, Undersold: How the Wrong Agent Costs You Thousands
Zero BS Estate Agency
In this episode, John Savage sits down with Paul Leslie of Leslie & Co. to unpack what really drives maximum value in a home sale — and why most sellers are getting it completely wrong. They talk inflated valuations, weak negotiation, agent accountability, and what separates order-takers from elite performers. If you’re selling a home — or you’re an agent who gives a sh*t — this one’s unmissable.
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Episode 66 – Adam Day: The Truth About Self-Employment, Sacrifice & Building a Business That Matters
Zero BS Estate Agency
In this raw and revealing episode, John sits down with Adam Day, one of the most influential figures in UK estate agency and a driving force behind eXp’s growth. Adam shares the unfiltered story behind why he joined eXp instead of launching his own brand, what self-employment really demands from agents in the first 12 months, and the deeply personal experiences that shaped his mindset—including losing his father at age one and watching his mum struggle to make ends meet. This is more than an industry chat. It’s a conversation about why we work, who we’re working for, and what...
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EP065 - Building a Global Legacy Without Selling Your Soul — with Barry Pulver
Zero BS Estate Agency
In this episode of the Zero BS Estate Agency Podcast, I’m joined by Barry Pulver — #1 International Agent at eXp Realty and one of the true pioneers of self-employed agency done right. Barry shares his journey from a brand-new agent in North Carolina to leading a business that now spans 17 countries, helping agents build real careers, real wealth, and real freedom. We dive into why the old High Street model is broken, how the future belongs to agents who back themselves, and what it really takes to build a business — and a life — you’re proud of. This isn’t about theory. This is...
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EP064 - How to Become a Professional Estate Agent (Not Just a Salesperson) — with Charlotte Jeffrey-Campbell, of The Able Agent®
Zero BS Estate Agency
Are you building a career in estate agency — or just chasing your next deal? In this episode of The Zero BS Estate Agency Podcast, John sits down with Charlotte Jeffrey-Campbell, Director of The Able Agent®, the UK’s leading online training platform for estate and letting agents. Charlotte has helped thousands of agents become confident, qualified professionals through practical training that blends sales, compliance, and legal know-how — all aligned to Ofqual-regulated qualifications and RoPA-ready standards. Together, they discuss: Why seller education, not sales patter,...
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EP063 - Mateo Cave | “Why Most Agents Fail After Survey – And How to Fix It”
Zero BS Estate Agency
What if we stopped treating surveys as an afterthought? Had the privilege of sitting down with Mateo Cave, an emerging force in UK property surveying. In our latest Zero BS Estate Agency podcast, we unpacked something crucial (and all too often ignored): The condition of the property is the product. So why are so many agents clueless about it? Matteo didn’t hold back: ✔️ Lack of agent training around condition ✔️ Retrofits that ruin Victorian homes ✔️ The hidden cost of buyer’s remorse ✔️ Why pre-listing surveys could save us all time, stress, and thousands in...
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EP062 - Roger Black | Olympic Mindset, Momentum & Making the Leap to Self-Employment
Zero BS Estate Agency
What does it take to stand on an Olympic start line with Michael Johnson in the lane beside you… and hold your nerve? In this episode, Olympic silver medallist Roger Black shares the mindset shifts that helped him perform at the highest level — and how those same lessons apply to estate agents thinking about going solo. We talk about dealing with fear, the power of momentum, and why being part of the right team makes all the difference when you step into uncertainty. If you’re an agent wrestling with doubt, delay, or the discomfort of building something for yourself — this is the...
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EP061 - How Reiss Braniff Built a High-Fee, Low-BS Estate Agency
Zero BS Estate Agency
In this episode, I sit down with Reiss Braniff, one of the sharpest self-employed estate agents in the game. We dive deep into what really maximises the value of a home (hint: it’s not a glossy brochure or Rightmove listing), why Reiss walks away from sellers who won’t listen, and how he built a thriving agency rooted in truth, trust, and delivery. We talk Purplebricks, pricing strategies, leasehold nightmares, and how being radically honest—especially with buyers—sets him apart. Whether you’re an agent trying to level up or a seller tired of hearing the same empty promises,...
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Episode 060 - Radical Honesty in Estate Agency | Mark Heneghan on Why Transparency Wins
Zero BS Estate Agency
In this episode of the Zero BS Estate Agency podcast, John Savage sits down with Mark Heneghan, founder of Bespoke Estate Agents, to talk about why honesty, transparency, and a no-nonsense approach are the future of estate agency. With over 25 years of experience, Mark has seen the best—and worst—of the industry. From high street chains to Purplebricks, he’s done it all. But when he launched Bespoke, he decided to do things differently: ✅ No long-term tie-ins ✅ No overpromising ✅ No BS Just straight-talking advice and tailored marketing that delivers results. You’ll...
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EP059: What Really Maximises Your Home’s Value? No Nonsense Advice with Henry Sherwood
Zero BS Estate Agency
In this episode of the Zero BS Estate Agency Podcast, I sit down with property veteran Henry Sherwood for an unfiltered conversation every seller—and agent—needs to hear. With over three decades of experience on both sides of the property game, Henry’s seen it all. He started out as a traditional estate agent back in 1991 and now runs a successful buying agency, representing high-net-worth clients and navigating deals most agents only dream about. That means he knows exactly how the industry works—from the inside out. In this no-nonsense chat, we dive into: The one thing...
info_outlineWant to elevate your lettings services and stand out as an elite agency? Get the inside track from Angharad Trueman of Andrews Property Group on maximising value for landlords through ethical practices and professional property management.
Table of Contents:
1. The Charitable Approach: Operating with Purpose
2. Educating Landlords: Key to Responsible Letting
3. Tailored Services: Letting Only to Full Management
4. Advocating Professional Hands-On Management
5. Creating Value Through Transparency and Respect
1. The Charitable Approach: Operating with Purpose
As an estate agency _owned by a charitable trust_, Andrews Property Group has a purpose beyond just profits - funding housing and community initiatives through their business success. This ethical core shapes their entire approach, as Lettings Director Angharad Trueman explains:
"Andrews exists to give back for that charity so that they can go off and do some great things to progress housing."
Operating as a social enterprise allows them to prioritise responsible practices and professional service delivery over mere financial returns. Their charitable ownership is a key differentiator.
2. Educating Landlords: Key to Responsible Letting
Angharad sees landlord education as vital for upholding housing legislation and fostering a professional landlord-tenant dynamic. Increasingly complex legal responsibilities demand proactive guidance:
"Part of my job is educating [landlords], talking to them about their legal responsibilities and helping them understand how to be a better landlord."
Through blogs, newsletters, seminars and social media efforts, Andrews empowers landlords with knowledge on:
* Legislative compliance
* Ethical tenant treatment
* Maximising investment returns
This raises the overall standards of landlord conduct in their market.
3. Tailored Services: Letting Only to Full Management
To cater to varied landlord needs, Andrews offers a comprehensive suite of lettings services:
* Letting Only - Finding tenants
* Rent Collection - Handling monthly payments
* Legal Protection - Safeguarding rent receipt
* Full Management - End-to-end hands-off service
Whether accidental or professional investors, landlords can select the level of direct involvement that suits them best while ensuring legal and ethical obligations are met.
4. Advocating Professional Hands-On Management
While offering the choice, Angharad is a strong advocate for Andrews' premium fully-managed service, even for local landlords:
"I get so frustrated when my landlords say they don't want managed because they live next door...That's the last thing you want!"
Drawing on her extensive experience, she highlights the value of professional distancing between landlord and tenant:
"You'll have just sat down to tuck into dinner and they'll be knocking on your door with an issue...The managed service is worth it to take the emotion out and treat it as a business."
5. Creating Value Through Transparency and Respect
Throughout, a core ethos of transparency and respect for tenants underpins Andrews' elite service delivery:
"We actually care about the people we deal with...we are there to educate [landlords] and help them."
By comprehensively addressing legal responsibilities while maximising returns, Andrews exemplifies how an ethical, tenant-oriented approach can drive value for the landlord:
"Their elite service aims to create value through transparency, respect for tenants, and addressing landlord duties beyond just profits."
In summary, Angharad Trueman and Andrews Property Group demonstrate how operating with ethical purpose, providing educational support, offering tailored services, advocating professional management and prioritising transparency can elevate an estate agency to elite status.
Angharad Trueman, Lettings Director - Andrews Estate Agents
LinkedIn Profile:
linkedin.com/in/angharad-trueman-marla
Website:
andrewsonline.co.uk (Blog)
Phone:
01242 235021 (Work)
https://www.andrewsonline.co.uk/