Evolving from Education to Financial Services as a Support Professional
Release Date: 12/10/2024
ConnectED Conversations
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In this episode, Michelle Hauge, alongside Osaic’s Robin Carlton and Jerry Schreck, delves into the future of support staff training and its pivotal role in team success. Michelle shares her dedication to building strong, efficient teams, while Robin reveals exciting new developments in support staff programs and highlights current resources. Jerry provides a sneak peek into the upcoming Wealth Management Support Academy, launching in 2025, offering a dynamic learning experience. Tune in to learn how these evolving initiatives will transform training, community, and productivity for...
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In this episode, Meghan Oakley-Henning, joined by Osaic’s Mark Matheny, explores the evolving roles of support professionals in the financial services industry. Drawing from her transition from public education to financial planning, Meghan offers a fresh perspective on the crucial role technology plays in streamlining operations. She discusses how tools like Redtail are optimizing client management and enhancing data flow, enabling her firm to serve more clients while maintaining a personal touch. Meghan also shares her leadership insights, growth strategies, and vision for 2025, inspired...
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In this episode, Chad Parmenter and Tyler Mahoney delve into change management during a pivotal year at Osaic. Chad offers insights into his role as Chairman of Osaic’s National Advisory Board and discusses how embracing change with empathy and optimism is key to navigating uncertainty, both personally and within his Mirus Planning team. Together, Chad and Tyler highlight Osaic’s wealth of resources—coaching, community support, and expert guidance—that empower advisors to adapt and thrive through transitions. Tune in for actionable strategies on managing change, fostering growth, and...
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In this episode, Tricia Carter Wood and Lindsey Hanley share personal insights and discuss the latest group comprising Osaic’s Women’s Advisory Board (WAB) and their action-driven agenda designed to empower the next generation of women in the financial industry. Tricia discusses how the Board is breaking down barriers to inspire young women, while Lindsey outlines a bold vision to increase Osaic’s female financial advisor population from 16% to 25%, emphasizing accessibility, leadership, and collaboration. They highlight the importance of mentorship, tailored resources, and the...
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In this episode, Osaic Chief Human Resources Officer, Jeffrey Green, shares how the company is tackling the global talent shortage by aligning HR strategy with future needs. He highlights Osaic’s dual HR focus—managing essential operations while strategically aligning talent with business goals—and unveils a bold plan to identify key growth roles, leverage data, foster accountability, and cultivate a culture of diversity and performance. Jeffrey also explores how Osaic empowers employees to expand their roles and unlock their full potential, positioning the firm for success in a rapidly...
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In this podcast, Josh Gilliam of Gilliam, Mease & Associates shares his journey from studying psychology to becoming a financial advisor, uncovering the powerful link between psychology and financial decision-making. He explains how his background in behavioral finance led to the creation of the [Fi] Life Framework—a set of tech-enabled tools designed to offer a deeper, more qualitative understanding of clients, beyond traditional financial planning. These tools foster more meaningful conversations, empowering clients to make better financial decisions and strengthening advisor-client...
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In this episode, Shawn Mihal and Cindy Robertson of Osaic, along with Christian Bratton of Anderson Wealth Advisors, explore Osaic’s strategy for modernizing supervision by refining policies, procedures, and technology to better support financial professionals. Christian, from the OSJ perspective, discusses the importance of reducing friction, enhancing efficiency, and using feedback to drive improvements. The team shares valuable insights into Osaic’s proactive approach to supervision, emphasizing how it minimizes risk, streamlines processes, and fosters growth. Key highlights include...
info_outlineIn this episode, Meghan Oakley-Henning, joined by Osaic’s Mark Matheny, explores the evolving roles of support professionals in the financial services industry. Drawing from her transition from public education to financial planning, Meghan offers a fresh perspective on the crucial role technology plays in streamlining operations. She discusses how tools like Redtail are optimizing client management and enhancing data flow, enabling her firm to serve more clients while maintaining a personal touch. Meghan also shares her leadership insights, growth strategies, and vision for 2025, inspired by her first-time experience at ConnectED. Whether you’re a financial advisor or a support professional, Meghan’s expertise on building efficient systems and maximizing technology will provide valuable guidance for your own practice.
Episode Highlights:
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Megan shares her inspiring journey from a 20-year career in public service to joining Teacher Benefit Strategies, driven by a passion for empowering educators with financial clarity, honoring her father’s legacy, and making a lasting impact on an underserved community.
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Megan highlights how Teacher Benefit Strategies empowers educators transitioning to retirement by simplifying complex benefit decisions, leveraging innovative tools like custom Excel formulas created with ChatGPT, celebrating their milestones with a "graduation," and providing ongoing support.
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Megan shares her experience as a first-time ConnectED attendee, reflecting on how various sessions shaped her views on leadership and practice management, including balancing leadership with production, optimizing systems, and clarifying roles to drive growth—highlighting 2025 as a pivotal year for alignment and transformation.
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Megan discusses how her team uses Redtail as a central communication and productivity tool, emphasizing the importance of standardized workflows, consistent data entry, and optimized task management to improve internal collaboration.
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Mark explains how his Technology Solutions consulting team at Osaic collaborates with financial professionals and support staff to integrate a variety of technologies into their practices, including proprietary systems and third-party tools like Redtail and online schedulers.
Resources Mentioned:
Osaic Technology Solutions Consulting
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Securities and investment advisory services are offered through the firms: Osaic Wealth, Inc., Osaic Institutions, Inc., Osaic FA, Inc., and Osaic FS, Inc. broker-dealers, registered investment advisers, and members of FINRA and SIPC. Securities are offered through Osaic Services, Inc. and Ladenburg Thalmann & Co., broker-dealers and members of FINRA and SIPC. Advisory services are offered through Ladenburg Thalmann Asset Management, Inc., and Osaic Advisory Services, LLC., registered investment advisers. Advisory programs offered by Osaic Wealth, Inc. are sponsored by VISION2020 Wealth Management Corp., an affiliated registered investment adviser.
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