Solving business problems with AI—the tech-comes-second approach
Release Date: 04/08/2025
Creating business resilience as a chief legal officer
Business Leader's Voice
Matthew Wilson, Chief Legal Officer at Fremantle, and Emma Carroll, Head of Content at Source, caught up on the latest episode of our Business Leader’s Voice podcast. Matthew and Emma shared their insights on the following matters and more: An adaptable internal culture—grounded in trust, transparency, and ethical governance—is key to resilience. Strategies to build resilience include diversifying your portfolio, establishing clear governance frameworks, and maintaining transparent communication. AI is transforming the content industry,...
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Solving business problems with AI—the tech-comes-second approach
Business Leader's Voice
Francine Bennett, Board Member at the Ada Lovelace Institute, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our Business Leader’s Voice podcast. Francine and Emma shared their insights on the following matters and more: Businesses first need to think about their problems and then select AI tools intelligently, rather than following the hype. Many leaders are eager to integrate exciting new solutions without having a clear understanding of the problem they want to solve. Beyond just knowing you want to implement a solution, its important to...
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Navigating regulation while driving growth in healthcare
Business Leader's Voice
Mizanu Kebede, Chief Quality & Regulatory Officer at Smith & Nephew, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our Business Leader’s Voice podcast. Mizanu shares his insights on the following matters and more: AI is transforming diagnostics, personalised medicine, and operational efficiency within the healthcare industry. The integration of AI and machine learning, and advanced data analytics into medical devices, promises to enhance patient outcomes while reducing costs. Cybersecurity is a...
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Transforming procurement with data, culture, and tech
Business Leader's Voice
Sarah Ricketts, SVP for Procurement at Rolls Royce caught up with Emma Carroll, Head of Content at Source, on the latest episode of our Business Leader’s Voice podcast. Sarah shares her insights on the following matters and more: The level of disruption in supply chain recently means there is a heightened focus on risk, including geopolitical, financial, and capacity risk. The key to managing this is having a standardised framework and understanding the leading indicators to be able to prioritise and mitigate potential risks before they arise. Digital...
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Moving with pace: building a culture of innovation and speed as general counsel
Business Leader's Voice
Vicki Bradin, General Counsel at Sage, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our Business Leader’s Voice podcast. Vicki shared her insights on the following matters and more: · General counsels could be seen as a person that slows things down and says no—but this isn’t how today’s best GCs work. Instead, they need to think about the areas where the business needs to take more risk and lean into this. · With the fast-paced...
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Delivering Revenue Across Business Cycles—The WeWork Story
Business Leader's Voice
Benjamin Samuels, Former Chief Revenue Officer at WeWork, joins Emma Carroll, Source’s Head of Content, on the latest episode of our Business Leader’s Voice podcast. We talk to Benjamin about navigating growth and change as Chief Revenue Officer at WeWork. He shares the ups and downs on the journey from hypergrowth, through Chapter 11 bankruptcy, and beyond. We discuss the following issues and more: Benjamin’s five pillars that need to be tweaked during different stages of growth are: goals & commission, communication, team structure,...
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Keeping CX at heart of your business model
Business Leader's Voice
Simon Bumfrey, Head of Technology & Life Sciences at HSBC Innovation Banking, joins Emma Carroll, Source’s Head of Content, on the latest episode of our Business Leader’s Voice podcast. In this episode, we talk to Simon about creating strong, authentic, and honest relationships that help you deliver for your clients at pace. He also shares his first-hand experience of supporting his customers and workforce through the Silicon Valley Bank crisis. We discuss the following issues and more: How a great CX means speaking the same language as...
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The big tech challenges in a digital-first bank, with Jason Maude, Starling Bank
Business Leader's Voice
Jason Maude, Chief Technology Advocate at Starling Bank, joins Emma Carroll, Source’s Head of Content, on the latest episode of our Business Leader’s Voice podcast. In this episode, we talk to Jason about building, deploying, and monitoring technology in an innovative bank. We look at how to create trust, look beyond fads, and think about customer experience. Jason also shares his experience of working with consulting firms, including where they add value and what “grinds his gears”. He shares his insight into the following issues and more: What a tech-first...
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Transformation: the recurring challenges and how to tackle them, with Andy Haywood, former Yorkshire Water
Business Leader's Voice
Andy Haywood, former Chief Modernisation Officer at Yorkshire Water and NED at Furness Building Society, joins Emma Carroll, Source’s Head of Content, on the latest episode of our Business Leader’s Voice podcast. In this episode, we talk to Andy about how best to approach transformation work, the traps businesses often fall into, and why it’s important to give projects ‘the room to breathe’. With experience of the high-profile Co-operative Group turnaround, through to stints in retail, banking, and utilities, Andy reflects on the recurring transformation challenges he’s...
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Have Businesses Forgotten How to Manage? With Belden Menkus, Menkus & Associates
Business Leader's Voice
Belden Menkus, Founder and MD of Menkus & Associates, and Fiona Czerniawska, CEO of Source, join Emma Carroll, Source’s Head of Content, for the latest episode of our Business Leader’s Voice podcast. The management skills that we all take for granted are disappearing from our businesses—leaving us with an execution gap and poorly trained people. In this podcast, we talk to Belden and Fiona about how the prioritisation of leadership has squeezed crucial management capability out of organisations. They share their insight into the following issues...
info_outlineFrancine Bennett, Board Member at the Ada Lovelace Institute, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our Business Leader’s Voice podcast.
Francine and Emma shared their insights on the following matters and more:
- Businesses first need to think about their problems and then select AI tools intelligently, rather than following the hype. Many leaders are eager to integrate exciting new solutions without having a clear understanding of the problem they want to solve.
- Beyond just knowing you want to implement a solution, its important to consider how to monitor, track, and evaluate the outcomes to determine whether it is effective—particularly as business leaders might not be the ones working most closely with the tools.
- Businesses need to assess their existing level of technical maturity to use AI tools to their maximum potential. Leaders should consider how optimised the business’s current processes are and how reliable and robust their data is.
- It’s not only important to make sure your data is of good quality, but also to be mindful of how you govern it. There are ethical and confidentiality implications of using various AI tools, and its important to make sure your data and your business is protected.
- Many businesses are considering the potential pushback they might get from their workforce at the possibility of integrating AI. In some contexts, AI might be replacing jobs—particularly more junior roles—but generally it will be more a case of changing the job description.
- Biggest barriers to AI is when a board doesn’t have a clear strategy. The first element should always be having a strong understanding of the goals, strengths, and risks of the organisation—if this is robust, then the AI part follows more easily.
If you enjoyed this conversation, don’t miss our sister podcast, Future of the Firm. In a recent episode, we talked to Lesley Uren, Global CEO of Consulting at Korn Ferry about the future of human capital consulting