AIA 011: Erika Macauley: How to Deliver a Premium Client Experience - An Expert OBM Shares Her Secrets
Release Date: 10/26/2021
Authenticity is Addictive
Hey Authenticity Addicts, I’m opening up slots for the C.R.A.V.E. Factor, my signature Brand Strategy Intensive, now available in two different flavors. Your brand strategy is the internal standard you set as a company for differentiation, consistent customer engagement, and staying on track as you work towards clearly defined objectives. It’s your source of truth for the creation of your marketing plan, your messaging, and your business development goals. In other words, your brand strategy is the tool that ensures you’re fulfilling your purpose as a business and your promises to...
info_outlineAuthenticity is Addictive
Hey Authenticity Addicts, I’m opening up slots for the C.R.A.V.E. Factor, my signature Brand Strategy Intensive, now available in two different flavors. Your brand strategy is the internal standard you set as a company for differentiation, consistent customer engagement, and staying on track as you work towards clearly defined objectives. It’s your source of truth for the creation of your marketing plan, your messaging, and your business development goals. In other words, your brand strategy is the tool that ensures you’re fulfilling your purpose as a business and your promises to...
info_outlineAuthenticity is Addictive
Hey Authenticity Addicts, I’m opening up slots for the C.R.A.V.E. Factor, my signature Brand Strategy Intensive, now available in two different flavors. Your brand strategy is the internal standard you set as a company for differentiation, consistent customer engagement, and staying on track as you work towards clearly defined objectives. It’s your source of truth for the creation of your marketing plan, your messaging, and your business development goals. In other words, your brand strategy is the tool that ensures you’re fulfilling your purpose as a business and your promises to...
info_outlineAuthenticity is Addictive
Hey Authenticity Addicts, I’m opening up slots for the C.R.A.V.E. Factor, my signature Brand Strategy Intensive, now available in two different flavors. Your brand strategy is the internal standard you set as a company for differentiation, consistent customer engagement, and staying on track as you work towards clearly defined objectives. It’s your source of truth for the creation of your marketing plan, your messaging, and your business development goals. In other words, your brand strategy is the tool that ensures you’re fulfilling your purpose as a business and your promises to...
info_outlineAuthenticity is Addictive
Hey Authenticity Addicts, I’m opening up slots for the C.R.A.V.E. Factor, my signature Brand Strategy Intensive, now available in two different flavors. Your brand strategy is the internal standard you set as a company for differentiation, consistent customer engagement, and staying on track as you work towards clearly defined objectives. It’s your source of truth for the creation of your marketing plan, your messaging, and your business development goals. In other words, your brand strategy is the tool that ensures you’re fulfilling your purpose as a business and your promises to...
info_outlineAuthenticity is Addictive
Hey Authenticity Addicts,I’m popping in with a couple of quick announcements. The first one is that my team and I will be taking a much deserved break from now through the end of January 2022. I’m looking forward to bringing you more amazing content and expert interviews when we’re back in the studio. In the meanwhile, I’ll be spending my time in front of my fireplace in my rose gold robe, with a ridiculously tall stack of good books, and a steaming hot cup of chai. If you’re feeling heartbroken by the thought of going without new episodes of Authenticity is Addictive for a couple of...
info_outlineAuthenticity is Addictive
“The streetwise definition is the brand is what someone says about you when you're not in the room. But what it really is, is what you tell people to say about you when you're not in the room.” - Nicole Morton Authenticity is Addictive 016: How to Turn the Messy Moments of Your Life into a Story Worth Sharing Do you have a sinking feeling that there’s a missing piece to your business? If so, you’re probably right, and I’m willing to bet that it’s a brand strategy. This is one of the most valuable and most overlooked tools you need to build a healthy, sustainable business. On...
info_outlineAuthenticity is Addictive
“When you open up and share the cringy, messy moments of your life, it gives the other person permission to open up and share their messy moments.” - Ash Chow Authenticity is Addictive 015: How to Turn the Messy Moments of Your Life into a Story Worth Sharing One of the major mistakes you can make when building your personal brand is creating an image of yourself that has nothing to do with who you really are. Real life can be messy, and those vulnerable moments can be the source for your most powerful messages. On today’s show, Ash Chow tells us about how she used one of her most...
info_outlineAuthenticity is Addictive
“The more money someone is paying you, the less interested they are in how you do things. Your content needs to answer the questions that matter: ‘Can you do this, and do you have a process for it?’” - Esai Arasi Authenticity is Addictive 014: The Introverted Service Provider’s Guide to Dominating Social Media Social Media can be an excellent place to show up authentically so that you connect with your dream clients. But for introverted service providers, managing your social media marketing on top of your client work can feel intimidating. On today's episode, Social Media...
info_outlineAuthenticity is Addictive
“We need to know so much more about ourselves to be able to make a real go of business and to really make the impact we want.” - Chantelle Andercastle Authenticity is Addictive 013: Cultivating a Holistic Business Mindset Your concept about how business works has a massive impact on your ability to foster sustainable growth. Your business consists of interdependent systems, so your approach to business development must be holistic. In this episode, Chantelle Andercastle shares her own journey of learning to think holistically about her business, and how she equips her clients to develop...
info_outline“A huge part of designing a customer experience journey is the values that you want to lead with.” - Erika Macauley
Authenticity is Addictive 011: How to Deliver a Premium Client Experience - An Expert OBM Shares Her Secrets
What’s the difference between a lackluster service and a premium experience that creates loyal customers and superfans? It’s simple - understand what your customers need to feel valued and create systems in your business that lead to their delight. And the best way to ensure that your entire team is executing your customer experience strategy is to hire an expert OBM. On today’s episode, Erika Macauley shares how an OBM can take your services to the next level.
Erika Macauley is an Integrator, OBM, and Project Manager for creative entrepreneurs. She works with CEOs as a strategic partner to stomp out chaos on the backend of their businesses so that they can stay in their zones of genius.
Join us for our conversation, where we discuss:
→What an Online Business Manager does and who they do it for
→When the best time is to look for an OBM for your business
→How your OBM can help you gain a better understanding of your customers’ needs
→The differences between OBMs and VAs, and how to work effectively with both
→What traits and experiences to look for when hiring an OBM
→Where to find the best OBMS to grow your business
If you’ve enjoyed this episode, please rate our show and leave us a review, because your feedback helps more people like you find our podcast.
If you want to keep the conversation going, head over to www.tiffanyaingle.com/aia to sign up for our newsletter.
Finally, remember to subscribe so that you never miss an episode, and make sure to tell all your biz besties about the show.
Connect with Erika Macauley:
www.linkedin.com/in/erika-macauley
www.instagram.com/erika_macauley
https://www.clubhouse.com/@erikamacauley
Connect with Tiffany A Ingle
https://twitter.com/heyauthenticity
https://instagram.com/tiffanyaingle