Scathing Patient Reviews - EP 017
Dr. Tom "The Gems Guy" Orent's PPO EXIT Podcast
Release Date: 10/06/2019
Disnify Your Way to Magical Success - EP 021
Dr. Tom "The Gems Guy" Orent's PPO EXIT Podcast
Managed care insurance and doc-in-the-box DSOs are rapidly turning our dental profession into a commodity business. Low fee DSOs and the infestation of network reduced-fee insurance plans are making it tougher for us (private practice GP dentists) to earn a fair profit. Tougher but not impossible. How can a solo practitioner GP dentist grow and prosper today? Build relationships and referrals by creating an experience your patients will never forget. Deliver service they’ll rave about to their friends and co-workers. Nobody on the planet does service and experience better than Disney. Vance...
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Your New Patients Most Critical 30 Seconds - EP 020
Dr. Tom "The Gems Guy" Orent's PPO EXIT Podcast
If there was a single EASY GEM you could deploy requiring only 30 seconds of your time, costs little or nothing, and GUARANTEES a measurable reduction in new patient no-shows and an increase in case acceptance... wouldn't you want to do this for every new patient? Links in this Episode: www.SlyDial.com www.GemsAreEasy.com/podcast www.FreeGiftFromTom.com/podcast Get my book, “Transform Your Dental Practice from CoalMine to GoldMine” ($16.97 on Amazon, FREE for Gems Podcast listeners).
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Secret Source of Employees - EP 019
Dr. Tom "The Gems Guy" Orent's PPO EXIT Podcast
This is a story about Sister Denesita. What if you could unearth a deep source of potential new team members... a source filled with people EAGER to WORK... ABLE to learn anything, and HAPPY to work for a mutually reasonable wage?
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Is 1 Million Enough To Retire - EP 018
Dr. Tom "The Gems Guy" Orent's PPO EXIT Podcast
I'll never forget what Hugh told me nearly two decades ago. Hugh Doherty is a dentist and Certified Financial Planner. Hugh told me that 95% of dentists will NEVER RETIRE to the same level of financial comfort they enjoyed while they had an active income from dental practice.
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Scathing Patient Reviews - EP 017
Dr. Tom "The Gems Guy" Orent's PPO EXIT Podcast
Gems Family, go to www.InsidersCircle.com and search "082 COUNTERMEASURES TO NEUTRALIZE BAD ONLINE REVIEWS".
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How to Fill Your January Schedule - EP 016
Dr. Tom "The Gems Guy" Orent's PPO EXIT Podcast
Whether you have just a few openings left in doctor's schedule for January or you're "wide open", here is a PROVEN EFFECTIVE way to FILL your chair and come out of the gate smokin' this January.
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Insurance Bullying - EP 015
Dr. Tom "The Gems Guy" Orent's PPO EXIT Podcast
Ask your staff how much TIME IS WASTED by insurance carriers deploying DELIBERATE BULLYING TACTICS. It's time to fight back.
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Magic Phrase Increases New Patient Flow - EP 014
Dr. Tom "The Gems Guy" Orent's PPO EXIT Podcast
Imagine if there were a "Magic Phrase of Marketing..." a short easy sentence your team could learn in less than 30 seconds and deploy today... one sentence which could increase your new patient flow by as much as 15% per year.
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Licensing Board Investigation - EP 013
Dr. Tom "The Gems Guy" Orent's PPO EXIT Podcast
My team knew I preferred not to be interrupted while treating a patient. When Izabel buzzed I knew there was something wrong. She began, "Dr. Orent, there's a man here to see you. Says he is an investigator from the Massachusetts State Licensing Board... the Board of Registration in Dentistry. He showed me his badge. Says he wants access... to all of our patient records."
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Monday Morning Sabotage, Forrest Gump - EP 012
Dr. Tom "The Gems Guy" Orent's PPO EXIT Podcast
Ever attend a CE course, come back excited... only to be thwarted by that Monday morning back to the same old grind routine? Feels like getting the wind knocked out of you.
info_outlineUnfortunately, one of the questions I get from Gem's Family members more and more often is how to respond to a terrible review left by an irate patient.
The internet presents awesome opportunity.
It can help us in so many ways. But it also has the power to cause massive rapid damage if you let it. In the old days if a patient was ripping mad at a dentist the old adage was, "A happy patient will tell a friend and an unhappy patient will tell 10 friends."
Even 10 people hearing how terribly you treated for Mrs. Jones was cause for concern. Today an unhappy patient can tell hundreds if not thousands through Instagram, Twitter, Facebook and beyond. And then there's Yelp and Google!
Should you respond to the review at all?
Although there may be instances in which you are better off not responding, in most cases it's in your best interest to respond if it's done correctly. Of course, if you respond in such a manner that gives readers the feeling that you lack empathy and understanding for your patient's situation and concerns, it will be worse than not responding at all.
Prior to posting your response you should run it by your attorney. Be sure your attorney is aware that time is of the essence. The sooner you can craft and post an appropriate response to a bad review the better off you will be.
The PRIMARY REASON you are posting your response is for DAMAGE CONTROL. Your response is written for the benefit of:
1. Your EXISTING patients who may happen upon the bad review and
wonder about YOUR side of the story, and
2. PROSPECTIVE new patients who don't know you from Adam...
and are considering coming to your practice.
There are 4 Critical Elements of an Effective Response
In this episode you'll discover all 4...
Links in this Episode
Gems Family members, go to the Gems members' website, www.InsidersCircle.com and search "082 COUNTERMEASURES TO NEUTRALIZE BAD ONLINE REVIEWS". You'll find my video team training plus the actual responses I wrote... a response from which you can "SWIPE" the next time you are faced with a terrible online review.
Forget about just trying to “survive…” If you want to thrive in the face of insurance PPO bullying, attract more new patients, hire and keep the best team members then Gems Insiders’ Circle is for you. If you want to work less while making (much) more money, enjoy all the benefits of Gems family membership with NO LONG-TERM commitment (Platinum membership is month-to-month).
www.FreeGiftFromTom.com/podcast
Get your FREE copy of my book, “Transform Your Dental Practice from CoalMine to GoldMine” (currently $16.97 on Amazon, but yours free as a Gems Podcast listener).
PLUS, your FREE book order includes a FREE BONUS that could add $50,000 per year to your income. FREE 30-minute LIVE one-on-one TEAM TRAINING on my Adult Fluoride Verbal Skills. Learn to achieve 80% acceptance PAID OUT OF POCKET with just SEVEN SIMPLE SENTENCES!