New Podcast: Imagine What's Next
The Culture Gap
Join Daniel for a new podcast: Imagine What's Next. IWN launches on March 30th, and you can find it wherever you listen to podcasts. IWN explores the mindsets, methods, and skills that leaders and product managers must employ to think long-term--also known as vision and strategic foresight. Ignoring the future and the confluence of trends, risks, opportunities, technologies, and systemic challenges coming at your organization produces blind spots that force reactive thinking and strategies. Join host Daniel Forrester, an author, entrepreneur, trusted advisor to CEOs, and massive open online...
info_outline
Daniel Coyle, Author and Culture Expert
The Culture Gap
Daniel Coyle is a contributing editor for Outside magazine and the author of six books, including the New York Times bestseller, Lance Armstrong’s War. His book, The Culture Code: The Secrets of Highly Successful Groups, has defined for many what the world of high-performing cultures and teams looks like. His new book, The Culture Playbook, is his next chapter in helping organizations and leaders to think through how to effectively drive a high-performance culture into your organization. In this episode of The Culture Gap, Daniel talks about the intersection of high-performing...
info_outline
Dee Ann Turner, Veteran of Chick-fil-A, Inc. (Part 2 of 2)
The Culture Gap
In the second part of this two-part episode of The Culture Gap, Dee Ann sheds light on how she helped Chick-fil-A to design an intentional culture in which every single customer experience went above and beyond expectations, and how principles rather than rules helped make this possible. She also shares her wisdom about accountability, scaling for growth, and the intersection of customer and employee experience.
info_outline
Dee Ann Turner, Veteran of Chick-fil-A, Inc. (Part 1 of 2)
The Culture Gap
Dee Ann Turner is a retired veteran of Chick-fil-A who spent 33 years rising to be one of the first female officers of this iconic company. Dee Ann started in HR before eventually leading the talent and franchisee selection and the sustainability division, in the last part of her career at Chick-fil-A. She also helped to design the talent systems and processes of the culture of Chick-fil-A, and in July 2018, Dee Ann ventured out on her own to start her own company.
info_outline
Susan Bratton, Founder and CEO of Savor Health
The Culture Gap
Susan Bratton is the Founder and CEO of Savor Health, a start-up that harnesses the power of data and algorithms to provide an unprecedented service of personalization of nutrition for those dealing with multiple types of cancer. By leveraging data science, expert knowledge, and scientific literature, Savor Health delivers prescriptive nutrition interventions to cancer patients, helping them on their road to recovery.
info_outline
Tracey Brown, CEO of the American Diabetes Association (Part 2 of 2)
The Culture Gap
In the second of this two-part episode of The Culture Gap, Tracey gives us an inside look into the transformation of this organization. She shares how focusing on the customer experience is taking a center stage at the ADA, and how she is reshaping her organization’s culture to reflect this. Tracey also shares more about her experience with collaboratively designing strategy, communicating with stakeholders, and building out a team that will tackle the challenges of the future. Welcome to Culture Gap.
info_outline
Tracey Brown, CEO of the American Diabetes Association (Part 1 of 2)
The Culture Gap
Tracey Brown is the CEO of the American Diabetes Association (ADA) and a dynamic and transformative leader. Prior to her current role at the ADA, Tracey was working with Sam’s Club and Walmart and made some significant strides during her tenure there. Today, she is changing lives and impacting others with her work at the ADA.
info_outline
Heather McGowan, Leader, Thinker & Future-of-Work Strategist (Part 2 of 2)
The Culture Gap
In the second of this two-part episode of The Culture Gap, Heather shares more about the culture needed to survive and thrive in this modern context, as well as the role of technology and machines in influencing corporate culture. She shares some insights about her new book coming out in spring, The Adaptation Advantage, and some advice for the leaders and the youth of today. Welcome to Culture Gap.
info_outline
Heather McGowan, Leader, Thinker & Future-of-Work Strategist (Part 1 of 2)
The Culture Gap
Heather McGowan is an extraordinary leader, thinker, and future-of-work strategist. She is an author and speaker who has a lot of insight about the future of work, the future of our relationships with one another, and the skills it will take to thrive in the fourth industrial revolution. Heather is not one to tout a dystopian future but believes that humans need to think differently about how we prepare for work and how we work in order to thrive in the future of it.
info_outline
Adrienne Penta, Executive Director at Brown Brothers Harriman
The Culture Gap
Adrienne Penta is the Executive Director for the 200-year-old company and oldest private bank on Wall Street, Brown Brothers Harriman and their Center for Women and Wealth. A lawyer by training, Adrienne joined Brown Brothers in 2008, and in 2014, spearheaded the launch of the Center for Women & Wealth, dedicated to serving women and the wealth that they control.
info_outlineDee Ann Turner is a retired veteran of Chick-fil-A who spent 33 years rising to be one of the first female officers of this iconic company. Dee Ann started in HR before eventually leading the talent and franchisee selection and the sustainability division, in the last part of her career at Chick-fil-A. She also helped to design the talent systems and processes of the culture of Chick-fil-A, and in July 2018, Dee Ann ventured out on her own to start her own company. Today, she is an author, speaker, consultant and coach at helping organizations globally strengthen their organizational culture and talent systems.
In the first of this two-part episode of The Culture Gap, Dee Ann reveals some of her background and values that shaped her growing up, that she brought with her on her Chick-fil-A journey. She shares more about her 33-year journey through different departments in Chick-fil-A, and how culture played a part in the organization, from early on. Dee Ann also provides insights about finding the right big ideas, what it takes to keep alignment between strategy and culture, and what she learned from the founder of Chick-fil-A himself. Welcome to Culture Gap.
Key Takeaways:
[:43] Daniel introduces his guest for this episode — Dee Ann Turner.
[1:43] Who is Dee Ann?
[3:02] What are some of the values that were imprinted on Dee Ann that she still carries with her today?
[7:09] How did Dee Ann end up as a part of the Chick-fil-A brand?
[11:39] Culture now is everywhere, but back then, what was Chick-fil-A's approach to culture?
[12:57] What was Dee Ann's experience as a part of Chick-fil-A as the big ideas and culture were starting to take shape? What does it take to get the right big ideas and culture?
[17:26] What was it like to be one-to-one in a room with Truett Cathy and what advice did he give Dee Ann?
[20:44] Alignment is hard. What has Dee Ann learned about keeping alignment between the strategy and the culture at Chick-fil-A through growth?
[26:03] What is the difference between culture and strategy?
Brought to You By:
Learn more about:
Bet on Talent: How to Create a Remarkable Culture and Win the Hearts of Customers,
by Dee Ann Turner
It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture,
by Dee Ann Turner