002-Six Steps to Free Yourself from Frustration
Beyond The Class: From Knowledge To Action
Release Date: 05/20/2025
010-Replay & Retool: Understanding DISC - Part 1
Beyond The Class: From Knowledge To Action
Some skills are worth revisiting. Some tools become more powerful each time you return to them. In this episode of Beyond the Class, we introduce our new Replay & Retool series — created to help Chapman Foundation alumni reconnect with foundational concepts and walk away with fresh, immediately actionable tools. We’re revisiting a conversation with Chief Program Officer Katie Trotter about two foundational DISC tendencies: D and I. These behavior styles shape how people communicate, and they remain one...
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009-Your Role in Culture: Five Ways to Make an Impact
Beyond The Class: From Knowledge To Action
Culture isn’t a department. It’s a daily practice. In this episode of Beyond the Class, Misty Janks, CEO of the Chapman Foundation, returns to tackle a common misconception: that organizational culture belongs only to HR or leadership. Misty reminds us that culture is a lived experience shaped by every interaction—every email, meeting, and hallway conversation. She shares five actionable steps that anyone can take to make culture everyone’s responsibility: Lead by example—model trust, respect...
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008-Three Actionable Steps To Culture Change
Beyond The Class: From Knowledge To Action
Culture doesn’t change by memo; it changes in singular moments. In this episode of Beyond the Class, Misty Janks, CEO of the Chapman Foundation, joins us to demystify the concept of culture change. Drawing from behavioral psychology and real-world examples, Misty shares how meaningful transformation begins not with sweeping initiatives, but with intentional, everyday actions. She outlines three actionable steps that anyone can take to shape a healthier, values-driven workplace: Define a...
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007-How to Build a Coaching Culture Through Everyday Conversations
Beyond The Class: From Knowledge To Action
Culture doesn’t shift through policy—it transforms through presence. In this episode, Katie Trotter, Chief Program Officer at the Chapman Foundation, explores how a coaching-centered culture is built not through programs, but through everyday conversations. Katie shares that coaching culture starts with intention, not titles. It’s about how we show up: listening with curiosity, asking thoughtful questions, and supporting ownership. She goes on to unpack how leaders and teammates can foster gr...
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006-Rebuilding Trust When You've Messed Up
Beyond The Class: From Knowledge To Action
Leadership doesn’t require perfection. It demands authenticity. In this episode, Katie Trotter, Chief Program Officer at the Chapman Foundation, explores how leaders can effectively rebuild trust after making mistakes. Katie shares that leadership is less about titles and more about influence, which is shaped through small, intentional actions that set the tone for those around us. She introduces the concept of being chronically human, and points out that when leaders pretend to have it...
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005-How To Build An Ownership Mindset
Beyond The Class: From Knowledge To Action
Ever caught yourself thinking, “Why should I be the one to fix this?” or “That sounds like a YOU problem”? That flash of defensiveness might feel natural, but it could be blocking a chance to grow, connect, and lead more effectively. In this episode of Beyond the Class, Katie Trotter, Chief Program Officer at the Chapman Foundation for Caring Communities, explores the ownership mindset. This approach invites leaders to ask, “What part can I own?” even when the situation feels mostly out of th...
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004-Mastering Emotional Catalysts
Beyond The Class: From Knowledge To Action
Emotions aren’t problems to solve—they’re messengers revealing what we truly need. In this episode of Beyond the Class, CFCC CEO and organizational psychologist Misty Janks explores how emotional intelligence (EI) transforms relationships, decision-making, and leadership. The conversation begins around Daniel Goleman’s five components of emotional intelligence: Self-awarenessSelf-regulationMotivationEmpathySocial skillsThese aren’t just abstract ideas—they’re practical tools that shape how w.
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003-What Is Your Behavior Telling You? - The Science Behind Your Needs
Beyond The Class: From Knowledge To Action
Ever snapped at someone and instantly thought, “Wait… what just happened?” That split-second of self-awareness might hold the key to transforming how we lead, connect, and communicate. In this episode of Beyond the Class, we’re joined by Misty Janks—CEO of the Chapman Foundation for Caring Communities and a leading voice in organizational psychology. Misty unpacks a deceptively simple idea: every behavior is a clue to an unmet need. What if that “difficult” colleague isn’t defiant, but jus
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002-Six Steps to Free Yourself from Frustration
Beyond The Class: From Knowledge To Action
"Direct your energy toward what’s within your control. This opens space for gratitude, joy, and connection." -Katie Trotter, Chief Program Officer at the Chapman Foundation for Caring Communities We've all been there—pretending we're okay with someone's behavior while secretly stewing inside. That moment when you tell yourself, "It’s fine, I don’t care," even though frustration and resentment are bubbling under the surface. This pattern of false acceptance can quietly erode your wellbeing and...
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001-Unleashing the Power of a Learner Mindset
Beyond The Class: From Knowledge To Action
"Growth is contagious. When you choose to learn and adapt, you give others permission to do the same." Misty Janks, CEO of the Chapman Foundation for Caring Communities, captures the transformative potential of adopting a learner mindset—both for ourselves and the environments we create. The world isn't standing still. At work, at home, and within ourselves, those who grow, adapt, and learn are typically the ones who thrive. But what does it really mean to have a "learner mindset"? As Misty ...
info_outline"Direct your energy toward what’s within your control. This opens space for gratitude, joy, and connection." -Katie Trotter, Chief Program Officer at the Chapman Foundation for Caring Communities
We've all been there—pretending we're okay with someone's behavior while secretly stewing inside. That moment when you tell yourself, "It’s fine, I don’t care," even though frustration and resentment are bubbling under the surface. This pattern of false acceptance can quietly erode your wellbeing and relationships, keeping you stuck in cycles of irritation.
In this enlightening episode, Katie Trotter, Chief Program Officer at the Chapman Foundation for Caring Communities, shares her powerful six-step framework for breaking free from false acceptance and fostering true, meaningful acceptance. Through personal stories and actionable strategies, Katie reveals how to recognize when we’re merely tolerating behaviors, identify the deeper roots of our irritation, and approach others with curiosity instead of judgment.
True acceptance isn’t about agreeing with someone’s behavior or ignoring your feelings. It’s about reclaiming your peace by choosing thoughtful, healthier responses. These simple yet powerful steps can help you separate the person from their actions, strengthen connections, and create space for genuine understanding without sacrificing your mental wellbeing.
Tune in to discover how this approach can help you move from frustration to inner calm. Freedom and clarity might be closer than you think!
Key Points Discussed in the Episode
- Recognize the signs of false acceptance, like physical tension or internal irritation.
- Identify the root of frustration by questioning values, past experiences, and if behaviors are harmful or just annoying.
- Shift from judgment to curiosity by exploring what might motivate others' actions.
- Reframe expectations by accepting that your standards aren’t universal.
- Set clear and consistent boundaries using “I” statements without assigning blame.
- Direct energy toward what you can control and choose peace over frustration.
- To maintain a connection without condoning behaviors, learn to separate a person’s actions from who they are.
Six Steps to Free Yourself from Frustration:
- Step 1: Identify the Root of Irritation
- Step 2: Practice Curiosity Instead of Judgment
- Step 3: Decide What’s Worth Addressing
- Step 4: Reframe Your Expectations
- Step 5: Set Healthy Boundaries
- Step 6: Choose Peace and Redirect Energy
THE BLOG: https://www.chapmancommunities.org/from-tolerance-to-true-acceptance/
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