010-Replay & Retool: Understanding DISC - Part 1
Beyond The Class: From Knowledge To Action
Release Date: 02/03/2026
010-Replay & Retool: Understanding DISC - Part 1
Beyond The Class: From Knowledge To Action
Some skills are worth revisiting. Some tools become more powerful each time you return to them. In this episode of Beyond the Class, we introduce our new Replay & Retool series — created to help Chapman Foundation alumni reconnect with foundational concepts and walk away with fresh, immediately actionable tools. We’re revisiting a conversation with Chief Program Officer Katie Trotter about two foundational DISC tendencies: D and I. These behavior styles shape how people communicate, and they remain one...
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009-Your Role in Culture: Five Ways to Make an Impact
Beyond The Class: From Knowledge To Action
Culture isn’t a department. It’s a daily practice. In this episode of Beyond the Class, Misty Janks, CEO of the Chapman Foundation, returns to tackle a common misconception: that organizational culture belongs only to HR or leadership. Misty reminds us that culture is a lived experience shaped by every interaction—every email, meeting, and hallway conversation. She shares five actionable steps that anyone can take to make culture everyone’s responsibility: Lead by example—model trust, respect...
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008-Three Actionable Steps To Culture Change
Beyond The Class: From Knowledge To Action
Culture doesn’t change by memo; it changes in singular moments. In this episode of Beyond the Class, Misty Janks, CEO of the Chapman Foundation, joins us to demystify the concept of culture change. Drawing from behavioral psychology and real-world examples, Misty shares how meaningful transformation begins not with sweeping initiatives, but with intentional, everyday actions. She outlines three actionable steps that anyone can take to shape a healthier, values-driven workplace: Define a...
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007-How to Build a Coaching Culture Through Everyday Conversations
Beyond The Class: From Knowledge To Action
Culture doesn’t shift through policy—it transforms through presence. In this episode, Katie Trotter, Chief Program Officer at the Chapman Foundation, explores how a coaching-centered culture is built not through programs, but through everyday conversations. Katie shares that coaching culture starts with intention, not titles. It’s about how we show up: listening with curiosity, asking thoughtful questions, and supporting ownership. She goes on to unpack how leaders and teammates can foster gr...
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006-Rebuilding Trust When You've Messed Up
Beyond The Class: From Knowledge To Action
Leadership doesn’t require perfection. It demands authenticity. In this episode, Katie Trotter, Chief Program Officer at the Chapman Foundation, explores how leaders can effectively rebuild trust after making mistakes. Katie shares that leadership is less about titles and more about influence, which is shaped through small, intentional actions that set the tone for those around us. She introduces the concept of being chronically human, and points out that when leaders pretend to have it...
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005-How To Build An Ownership Mindset
Beyond The Class: From Knowledge To Action
Ever caught yourself thinking, “Why should I be the one to fix this?” or “That sounds like a YOU problem”? That flash of defensiveness might feel natural, but it could be blocking a chance to grow, connect, and lead more effectively. In this episode of Beyond the Class, Katie Trotter, Chief Program Officer at the Chapman Foundation for Caring Communities, explores the ownership mindset. This approach invites leaders to ask, “What part can I own?” even when the situation feels mostly out of th...
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004-Mastering Emotional Catalysts
Beyond The Class: From Knowledge To Action
Emotions aren’t problems to solve—they’re messengers revealing what we truly need. In this episode of Beyond the Class, CFCC CEO and organizational psychologist Misty Janks explores how emotional intelligence (EI) transforms relationships, decision-making, and leadership. The conversation begins around Daniel Goleman’s five components of emotional intelligence: Self-awarenessSelf-regulationMotivationEmpathySocial skillsThese aren’t just abstract ideas—they’re practical tools that shape how w.
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003-What Is Your Behavior Telling You? - The Science Behind Your Needs
Beyond The Class: From Knowledge To Action
Ever snapped at someone and instantly thought, “Wait… what just happened?” That split-second of self-awareness might hold the key to transforming how we lead, connect, and communicate. In this episode of Beyond the Class, we’re joined by Misty Janks—CEO of the Chapman Foundation for Caring Communities and a leading voice in organizational psychology. Misty unpacks a deceptively simple idea: every behavior is a clue to an unmet need. What if that “difficult” colleague isn’t defiant, but jus
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002-Six Steps to Free Yourself from Frustration
Beyond The Class: From Knowledge To Action
"Direct your energy toward what’s within your control. This opens space for gratitude, joy, and connection." -Katie Trotter, Chief Program Officer at the Chapman Foundation for Caring Communities We've all been there—pretending we're okay with someone's behavior while secretly stewing inside. That moment when you tell yourself, "It’s fine, I don’t care," even though frustration and resentment are bubbling under the surface. This pattern of false acceptance can quietly erode your wellbeing and...
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001-Unleashing the Power of a Learner Mindset
Beyond The Class: From Knowledge To Action
"Growth is contagious. When you choose to learn and adapt, you give others permission to do the same." Misty Janks, CEO of the Chapman Foundation for Caring Communities, captures the transformative potential of adopting a learner mindset—both for ourselves and the environments we create. The world isn't standing still. At work, at home, and within ourselves, those who grow, adapt, and learn are typically the ones who thrive. But what does it really mean to have a "learner mindset"? As Misty ...
info_outlineSome skills are worth revisiting. Some tools become more powerful each time you return to them.
In this episode of Beyond the Class, we introduce our new Replay & Retool series — created to help Chapman Foundation alumni reconnect with foundational concepts and walk away with fresh, immediately actionable tools.
We’re revisiting a conversation with Chief Program Officer Katie Trotter about two foundational DISC tendencies: D and I. These behavior styles shape how people communicate, and they remain one of the most-requested refreshers from alumni.
New Tools - Beyond The Class Toolkit: DISC (PDF)
This new downloadable tool is built to help you turn insight into action. Inside, you’ll find:
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The Platinum Rule Refresher – A look at how you can shift the way you treat others.
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A Guided Team Conversation Outline - A simple 5–10-minute structure you can use in any meeting.
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Reflection prompts and style‑flex insights that support personal growth and stronger relationship building.
Use it on your own, bring it to your team, or integrate it into regular check-ins. It’s designed to fit wherever thoughtful communication is needed.
CHAPTER MARKERS
1 - Replay & Retool: Series Introduction & Why DISC Matters
2 - DISC Origins & Why We Use Extended DISC – [0:02:26]
3 - Deep Dive on D: Strengths, Overextensions & Communication Tips – [0:06:06]
4 - Deep Dive on I: Strengths, Overextensions & Communication Tips – [0:18:35]
5 - Recap: Core Needs & Fears of D and I – [0:29:04]
6 - New Tools & Takeaways: BLUF, Conversation Starters & DISC Toolkit – [0:29:38]
LEVEL UP OPPORTUNITY
Choose one person in your life with a strong D or I tendency. This week, try one of the new tips mentioned in the closing of the episode — a BLUF statement, a conversation starter, or a moment of intentional style‑flex. Pay attention to how the interaction shifts and build towards stronger, real connections.
KEY TAKEAWAYS
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Style‑flexing isn’t about changing who you are — it’s about meeting others where they are.
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Small, intentional shifts can lead to stronger, more meaningful interactions.
RELATED RESOURCES
We hope this episode helps you stay grounded, stay growing, and stay intentional.