From Disney to Deliver Service Now: How Vance Morris Built a High-Growth Service Empire, Mastered Customer Experience, and Scaled Multiple Home Service Businesses While Working Just 90 Minutes a Week. (Episode 756 - Vance Morris)

In this episode of the Grow A Small Business Podcast, host Troy Vance Morris, the founder of Deliver Service Now institute, joins the podcast to share his journey from a decade at Disney to building and scaling multiple successful home service businesses. He talks about creating premium customer experiences, growing his companies to a point where he now works only 90 minutes a week on operations, and the strategies he uses to retain loyal clients. Vance also explains how he transitioned from employee to entrepreneur, overcame major financial challenges, and built a strong team culture. His story highlights resilience, smart marketing, and the power of systems in business growth.

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Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice.

And a snapshot of the final five Grow A Small Business Questions:

1. What do you think is the hardest thing in growing a small business?

Vance Morris has shared that the hardest thing is simply sticking with it. Most people give up too early when they hit financial pressure, setbacks, or slow periods, but long-term success comes from pushing through those tough moments.

2. What's your favorite business book that has helped you the most?

Vance Morris has shared that his most valuable business book is “The Ultimate Sales Letter” by Dan Kennedy, which transformed how he approaches marketing and communication with customers.

3. Are there any great podcasts or online learning resources you'd recommend to help grow a small business?

Vance Morris has shared that he regularly uses MasterClass for high-level learning from experts, and finds it extremely useful for expanding mindset and gaining inspiration from top performers in different fields.

4. What tool or resource would you recommend to grow a small business?

Vance Morris has shared that every small business must have a CRM (Customer Relationship Management system) to track clients, marketing, and follow-ups — it becomes essential once your customer base grows.

5. What advice would you give yourself on day one of starting out in business?

Vance Morris has shared that he would tell himself “Don’t give up.” There were many moments when quitting seemed easier, but staying persistent through financial challenges is what led to long-term success.

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Quotable quotes from our special Grow A Small Business podcast guest:

Deliver an experience your competitors can’t copy and your customers won’t forget — Vance Morris

You can’t grow a business you’re not measuring every single day — Vance Morris

Freedom in business comes from systems, not from working more hours — Vance Morris

 

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