Episode 181. How Empathy is Shaping the Future of Work: Chris Garthwaite, CEO, CGA Experience

Chris shares his expertise on how empathy transforms leadership and organisations. Describing five pillars of empathy, including judgement and active listening, Chris describes case studies and how colleagues created better results having received experience-based empathy training.

Chris explains how empathy can break down organisational silos by shifting employees from functional to customer-centric mindsets. Emphasising the importance of authenticity and emotional intelligence, Chris discusses HR’s role in empowering employees and creating connected, empathetic work environments.

Chris shares how immersive empathy training develops emotional intelligence, helping organisations to unlock human potential through everyday acts of appreciation.

This episode is sponsored by CGA Empathy Lab®

If you want a happier, more confident workforce, to reduce absenteeism and workplace anxiety and put an end to situations that may result in conflict, you should experience the CGA Empathy Lab®. 

By teaching employees the power of empathy, they can enjoy better conversations and create better experiences, not only for themselves but for other employees and customers, ultimately driving business purpose and performance. 

There’s no better way to experience the world through the eyes of others and learn how to make every moment matter.

CGA Empathy Lab® - Winner of the ‘People, Skills, and Diversity Award’ for the Rail Industry. 

 

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Are you looking for your next great read that inspires you and helps your work?

Each month we recommend a book that challenges, motivates and uplifts, every pick is selected to spark meaningful conversations and personal growth.

This February our book of the month is Four Thousand Weeks - Time Management for Mortals by Oliver Burkeman.   

Nobody needs telling there isn’t enough time. We’re obsessed with our lengthening to-do lists, our overfilled inboxes, work-life balance, and the ceaseless battle against distraction.

We rarely connect our daily struggles with time and the ultimate time management problem: the challenge of how best to use our four thousand weeks. Drawing on the insights of both ancient and contemporary philosophers, Oliver Burkeman delivers an entertaining, humorous, practical, and profound guide to time and time management. 

And why not also get a copy for one of your team? You can select an Uplifting Gift Bundle, mix and match the book our Kind-hearted Chocolate, Supercharged Tea, and Well-informed Stationery, and send a brilliant moment of appreciation and inspiration to a colleague.

Head to UpliftingPeople.com to grab a copy, and we hope you enjoy this month’s Uplifting Book!