Ep 354 What The Most Successful Medispas & Clinics Are Doing Right | Terri Ross
Release Date: 06/25/2026
Inside Aesthetics Podcast
Episode 360 hosts ('Ms Glowtox', Board-Certified Nurse Practitioner, co-founder of , USA) Rachel joins us in the 34th chapter of our series called 'The Injector Diaries'. These episodes feature in depth conversations, stories and experiences from injectors around the globe. Each injector brings their own unique take on things and we showcase every level of type of injector, from newbies to masters. We'll explore how and why they chose to inject, why they favour using certain products, look under the hoods of their clinics and aim to inspire our injector listeners. 00:00 Welcome and Guest...
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Episode 356 hosts (Registered Nurse from Mudgee, Australia) In this podcast we learn how aesthetic clinics in Australia are partnering with to introduce new services for their patients - weight loss, menopause and hair loss consultations under the '' model. This episode builds on what we learnt in episode 353 with Dr John Delaney (Co-Founder of Fresh Clinics) and why Fresh Health was launched. Angela first shares her own weight-loss journey before we learn about how hybrid nurse & prescriber consultations work in practice. We discuss the typical in clinic approach for these services and...
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Episode 355 hosts (Cosmetic Physician from London, UK) & (Practice Manager & Business Consultant from London, UK) In ‘The Business of Injecting’ episodes we host injectors and clinic owners to discuss all aspects of the business side of their clinic. We analyse their financial struggles and challenges, difficult decisions, friction points, staffing, hiring, firing and other topics relevant for aesthetic business owners. In Chapter 23 we discuss how Manav and Yogeetha built a thriving aesthetics business from the ground up. We explore their transition from medicine and corporate...
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Episode 354 hosts (Aesthetic Consultant & Business Advisor, USA) In this episode, we welcome Terri Ross (founder of Terri Ross Consulting) for her insights into how clinics can improve their profitability, patient retention, and operational efficiency. We explore common business mistakes, the importance of strong consultation and sales frameworks, financial literacy for clinic owners, and how practices can differentiate themselves in an increasingly competitive market. Terri also shares practical advice on treatment planning, team performance, and creating sustainable growth in...
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Episode 353 hosts Dr John Delaney (Co-founder of ) In this episode we explore the introduction of a new model of services for Australian aesthetic clinics called 'Fresh Health' - and its potential to reshape the landscape of aesthetics and primary care medicine. Fresh Clinics already support injectors with technology to ensure compliance, training and higher standards. But Fresh Health is their next evolution that allows cosmetic clinics to offer additional medical services including for weight loss, menopause and hair loss consultations. This model is referred to as 'hybrid healthcare',...
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Episode 352 hosts (Head of Medical & Education for & ANZ) In this episode we go on a deep dive into what actually works when it comes to skincare - whilst debunking what might just be good marketing. Tania cuts through an oversaturated market to explain why ingredient quality, concentration and pH matter far more than what some labels usually advertise. She then makes the evidence-based case for the some of the active ingredients that patient should consider using daily: Vitamin C and retinoids Our conversation demystifies antioxidants and free radicals, the science behind...
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Episode 351 hosts (Registered Nurse from Perth, Australia) In this episode we discuss how to best integrate skin treatments and devices into your aesthetic clinic or medispa - with a focus on NanoFractional RF technology by . Our conversation highlights some of the key tools to patient conversion when it comes to skin treatments - including a systematic consultation and having tools to examine skin quality objectively. Sara outlines the modalities she uses in her clinic and explains how and why she chose these devices. She then shares her insights about NanoFractional Radiofrequency using the...
info_outlineEpisode 354 hosts Terri Ross (Aesthetic Consultant & Business Advisor, USA)
In this episode, we welcome Terri Ross (founder of Terri Ross Consulting) for her insights into how clinics can improve their profitability, patient retention, and operational efficiency. We explore common business mistakes, the importance of strong consultation and sales frameworks, financial literacy for clinic owners, and how practices can differentiate themselves in an increasingly competitive market. Terri also shares practical advice on treatment planning, team performance, and creating sustainable growth in aesthetics.
00:00 Introduction
01:36 Meet our Special Guest: Terri Ross
03:03 Consulting Services Explained
04:00 Common Practice Pitfalls
06:17 Sales Vs Education Mindset
10:53 Consultation Psychology
14:42 Industry Shifts And The Wellness Boom
17:51 Standing Out Through Safety And Trust
19:54 Gen Z Trends And Looksmaxing
22:20 Pricing And Profitability
23:20 Private Equity And Exit Strategies
24:50 Fixing Practice Finances And Reporting
29:16 How Consulting Engagements Work
31:49 Patient Retention Through Better Consultations
34:42 Full Face Treatment Planning
40:42 Early Practice Mistakes To Avoid
42:31 Wrap Up And Listener Callouts
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