122 | Mastering Internal Communications: The Lifeblood of Organisations | Emily Hecker
Release Date: 11/02/2023
143 | The Power of Connection in Modern Workplaces | Kevin Empey & Susie Leacy
Building Better Cultures
Summary In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenge of disconnection in the workplace with guests Susie Leacy and Kevin Empey. They explore the impact of remote work on employee connection, the role of leadership in fostering a cohesive culture, and the importance of intentional strategies to build relationships among employees. The conversation also touches on the multi-generational workforce and the need for organizations to adapt their communication and engagement strategies to meet diverse needs. Ultimately, the episode...
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142 | Navigating Accountability for Values | Karen Jones & Karen Hackett
Building Better Cultures
Summary In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenge of accountability for values with guests Karen Jones and Karen Hackett. They explore the importance of articulating and embedding organizational values, the role of managers in fostering a culture of accountability, and the potential pitfalls of weaponizing values in the workplace. The conversation also touches on the significance of onboarding processes and the need for open communication and feedback within organizations. Takeaways Accountability for...
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141 | Mentoring, Peer Learning, and AI: The Future of Workplace Development | Barbara Carroll & Lisa Melody
Building Better Cultures
Summary In this episode of the Building Better Cultures podcast, Scott McInnes discusses the third challenge from the Mind the Gap research report, focusing on the importance of learning and development in organizations. Joined by guests Barbara Carroll and Lisa Melody, they explore the significance of multi-generational workforces, the effectiveness of peer learning, and the critical role of leadership in fostering a culture of continuous learning. The conversation emphasizes the need for organizations to adapt their training methods and embrace diverse learning opportunities to meet...
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140 | Equipping Managers for the Future: Tools for Culture and Connection | Katy Lumsden & Neil O'Brien
Building Better Cultures
Summary In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenges faced by mid-management in organizations, drawing insights from the Mind the Gap research report. Guests Katy Lumsden and Neil O'Brien share their experiences and perspectives on the evolving roles of managers and leaders, the importance of culture, and the need for effective communication and training. The conversation highlights the significance of psychological safety, resilience, and the necessity for managers to engage in tough conversations while fostering a supportive...
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139 | The Critical Role Leadership Plays in Shaping Organisational Culture | Denise Black and Denis Doolan
Building Better Cultures
Episode Summary In this episode of Building Better Cultures, Scott McInnes sits down with Denise Black and Denis Doolan to explore the critical role of leadership in shaping organisational culture. Together, they unpack insights from the Mind the Gap report — highlighting the importance of intentionality, inclusivity, and the need for leaders to embody the culture they wish to create. The conversation delves into the consequences of neglecting culture, the essential capabilities leaders must develop, and the collaborative process of defining a target culture that aligns with organisational...
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138 | Mind The Gap Research: Insights on Organisational Culture | Sadhbh O'Flaherty & Scott McInnes
Building Better Cultures
SUMMARY In this episode of the Building Better Cultures podcast, Sadhbh O'Flaherty takes over the mic to interview Scott McInnes about his recent research titled 'Mind the Gap.' The research explores the cultural challenges organisations face today, particularly through the lens of Chief People Officers (CPOs) in Ireland. The conversation delves into the motivations behind the research, key findings, and actionable insights for organisations looking to improve their culture. Key themes include leadership skill and will, the role of managers, the importance of learning and development,...
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137 | Storytelling, Stakeholders, and Strategy: Communicating Change Right
Building Better Cultures
Summary In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Catherine Fallon about the critical role of change communication in organizations undergoing transformation. Catherine shares her extensive experience in employee engagement and change management, emphasizing the importance of building trust and aligning stakeholders during periods of change. The conversation explores effective strategies for communicating change, the role of middle management, the significance of storytelling, and the necessity of engaging change agents to foster a supportive...
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136 | Navigating Organisational Culture Challenges | Clare Duffield
Building Better Cultures
Summary In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Clare Duffield, Assistant Chief Officer for People and Organisational Development at the Police Service of Northern Ireland (PSNI). They discuss the importance of workplace culture, the challenges faced by policing globally, and the insights gained from a cultural audit conducted within PSNI. Clare shares the findings of the audit, highlighting both concerns and strengths within the organisation, and emphasises the need for trust, recognition, and support in fostering a positive culture. The...
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135 | The Evolving Role of Modern Leadership
Building Better Cultures
Summary In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Dara Connolly, CEO of Common Purpose Ireland, about the evolving role of leadership in today's organizations. They discuss the importance of connection, self-awareness, and the need for leaders to adapt in a post-COVID world. Dara shares insights on practical strategies for effective leadership, the significance of mentoring, and the impact of good leadership on society. The conversation emphasizes the need for leaders to be open, curious, and engaged in their communities to foster positive...
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134 | Unlocking Potential: Neurodiversity, ESG, and Organisational Culture in Action
Building Better Cultures
Summary In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Lorna McAdoo, head of ESG at Version One, about the importance of organizational culture, the role of ESG in shaping that culture, and strategies for enhancing employee engagement, especially in a post-COVID world. They discuss the significance of listening to employees, integrating ESG into daily operations, and the potential of neurodiversity in the workplace. Lorna emphasizes the need for organizations to be flexible and proactive in creating an inclusive environment that fosters connection...
info_outlineWorkplace culture is as strong as the communication it thrives on and as fragile as a string of miscommunications. Internal communications is the lifeblood of organisations, holding the power to inspire, inform and engage employees. This week, leading internal communications expert and author of ‘Me, Myself and IC’, Emily Hecker, joins Scott to dive right into its indispensable role in shaping organisational culture and unveiling how communication barriers can stunt growth.
This episode is packed to the brim with wisdom as Emily reveals how to gain buy-in from senior leaders and master the art of storytelling to drive your business forward. Emily also shares her advice on making internal comms a core business priority, highlighting the need for clear communication expectations within organisations.
Key discussions include:
- Falling in love with the process of storytelling and creating narratives.
- How to master internal communications.
- The role of internal communication in shaping organisational culture.
- The three tiers of communicators within an organisation.
- The key to empowering employees to become better communicators.
- Identifying what effective communication looks like.
- The impact of the global COVID-19 pandemic on internal communications.
- Don’y shy away from success: The importance of showcasing successes to prove value. and gain leadership buy-in.
- How to provide support to leaders to become effective communicators.
- The three critical elements of effective communication.
- Plus lots more!
Emily is the embodiment of the power of storytelling, weaving her journey from a writing enthusiast to a corporate communication maestro. This episode is a masterclass on how communication can make or break your workplace culture. So, If you are ready to take the first step towards a more robust, interconnected, and engaged workplace culture, this is a must-listen for you!
“Internal communication is the lifeblood of organisations. Many studies show how it influences productivity, performance and satisfaction, all of which are key components to shaping culture.“ – Emily Hecker.
ABOUT EMILY HECKER:
LinkedIn: https://www.linkedin.com/in/emilyhecker/
Work: https://www.emily-hecker.com/
Book: https://www.emily-hecker.com/book
ABOUT SCOTT McINNES:
Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.
ABOUT WORKVIVO:
If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.
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