137 | Storytelling, Stakeholders, and Strategy: Communicating Change Right
Release Date: 06/12/2025
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156 | Inside Disconnection at Work: Bridging the Connection Gap Report | Scott McInnes & Sadhbh O’Flaherty
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155 | The Overlooked Art of Building Connection at Work | Scott McInnes with Christine Armstrong
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In this week’s episode, Scott McInnes sits down with Christine Armstrong, to dive deep into the critical importance of connection in the workplace. Together they explore how workplace trends have eroded relationships and the role of intentionality in creating a thriving organisational culture. Christine offers practical strategies to rebuild trust at work and really nurture those vital human connections. Key Takeaways: Connection is a deliberate act, not a happy accident Hierarchical and operational...
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154 | Why Leaders Still Struggle to Foster Psychological Safety | Scott McInnes with Minette Norman & Karolin Helbig
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In this week’s episode, Scott is joined by authors Minette Norman and Karolin Helbig as they delve into practical strategies for fostering trust, vulnerability, and inclusion in organisations, and explore the nuances of psychological safety. This episode reveals how small changes can lead to profound shifts in workplace culture. In this episode, you’ll discover: · The definition and emotional experience of psychological safety · The importance of vulnerability and courageous communication for leaders ...
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153 | Neurodiversity Recognition at Work | Scott McInnes & Alan Stracey
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In this episode of Building Better Cultures, Scott McInnes talks to Alan Stracey, a certified ADHD Coach and Founder of WhereFocusGoes, to explore the nuanced world of neurodiversity. They discuss how understanding and accommodating neurodivergent conditions can transform workplace culture and unlock individual potential. In this episode, you’ll discover: What is neurodiversity and how do neurodiverse conditions manifest? The importance of language and perception around neurodiversity in workplaces ...
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152 | Embracing AI with Humanity | Scott McInnes & Wema Hoover
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151 | Building Employee Loyalty That Lasts | Scott McInnes & Stephen Baer
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150 | Mastering the Readiness Gap | Scott McInnes, Sadhbh O’Flaherty & Maddison Grigsby
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In this special bonus episode, Scott McInnes and his colleague Sadhbh O’Flaherty are joined by Communications Consultant at Gallagher, Maddison Grigsby, to explore the latest insights from the 'State of the Sector' report on internal communications, focusing on the readiness gap, strategic alignment, and human-centric communication. Maddison shares expert advice on improving manager effectiveness, change management, and leveraging AI for better engagement. Key Takeaways: The evolution of internal...
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149 | Leading Teams in the Age of Constant Change | Scott McInnes & Glenda Kirby
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148 | Harnessing Organisational Success Through People | Scott McInnes & Iain Kirkwood
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In this episode of the Building Better Cultures podcast, host Scott McInnes is joined by Iain Kirkwood, Chief HRO of EX3, to explore the critical role of people in organisational success. They discuss the importance of clarity in purpose, the necessity of difficult conversations in performance management, and the empowerment of people leaders. The conversation delves into the significance of continuous feedback, the measurement of organisational culture, and the connection between culture and business performance. They also touch on the role of values and...
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In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Catherine Fallon about the critical role of change communication in organizations undergoing transformation. Catherine shares her extensive experience in employee engagement and change management, emphasizing the importance of building trust and aligning stakeholders during periods of change. The conversation explores effective strategies for communicating change, the role of middle management, the significance of storytelling, and the necessity of engaging change agents to foster a supportive environment. Ultimately, the discussion highlights the need for honesty and transparency in communication to ensure successful change implementation.
Takeaways
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Change communication is about building trust, not just issuing messages.
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Effective change communication aligns people towards a common goal.
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Resistance can cripple change programs if not managed properly.
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Honesty and transparency are critical in change communication.
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Middle management plays a vital role in translating change for their teams.
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Stakeholder analysis is essential to understand different perspectives.
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Stories can make change relatable and resonate with employees.
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Engaging change agents helps to influence and support the change process.
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Regular communication updates are necessary, even if there is no new information.
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Treating employees like adults fosters a culture of trust and engagement.
Sound Bites
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"It's not what you do, it's how you do it."
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"Change is always going to happen in an organization."
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"Building trust with the people going through the change."
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"The worst case is resistance and friction."
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"You want to know where the pockets of resistance are."
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"Being honest and open is critical."
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"Treat your employees like adults and don't infantilize them."
Chapters
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00:00 Introduction to Change Communications
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02:51 Catherine Fallon's Career Journey
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05:45 The Importance of Change Communication
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08:49 Effective Change Communication Strategies
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12:09 The Role of Middle Management in Change
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15:05 Understanding Stakeholder Perspectives
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17:49 The Power of Storytelling in Change
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21:04 Engaging Change Agents and Influencers
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23:57 Final Thoughts on Honesty in Change Communication