Building Better Cultures

Hosted by Scott McInnes, founder of Inspiring Change, we talk to guests about how really good internal comms, engagement and leadership all contribute to 'Building Better Cultures'. We tend to shy away from theory and focus more on really practical advice, great stories and best-practice. About Inspiring Change At Inspiring Change we help our clients to connect their people to their strategies, their change programmes, their purposes and to each other. We do that by focusing on strategic internal communications, employee engagement and leadership. For more, see www.inspiringchange.ie ** IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW**

BBC Best Bits | Ep 1 | Lessons from the Locker Room. 07/16/2026

BBC Best Bits | Ep 1 | Lessons from the Locker Room. Lessons from the Locker Room (BBC Best Bits Ep1) What do a rugby coach, a rugby captain and an RAF pilot have in common? Turns out, they all know quite a lot about leadership. In our first 'Best Bits' episode, Scott McInnes revisits three standout conversations with leaders who've performed under real pressure: Stuart Lancaster, Jamie Heaslip and Peter Docker. Stuart Lancaster explains why psychological safety and mutual trust sit at the heart of every high-performance culture, and why great leadership is built on relationships, not titles. Jamie Heaslip takes on vulnerability, the most talked-about leadership trait of all, and makes the case that purpose, psychological safety and the freedom to fail are what actually unlock performance. And Peter Docker shares the story of a 2002 mid-air emergency, and what the most experienced pilot on board did in those first two critical seconds: absolutely nothing. The common thread running through it all? Great leaders know when not to act. Key Takeaways Psychological safety isn't a nice-to-have. If people can't challenge their leaders honestly, you don't have a high-performance culture, you have compliance. Great leadership is built on relationships. Trust between people, built deliberately over time, is the foundation everything else stands on. Vulnerability is a strength. Leaders who are open about what they don't know give their teams permission to do the same. People need purpose and the freedom to fail. When teams connect to why they do what they do, and aren't afraid to get things wrong, performance follows. Sometimes the strongest thing a leader can do is nothing. Calm is contagious, and preparing your people so well that you don't need to step in is the real mark of leadership. Timestamps 00:00 – Introduction 00:31 – Stuart Lancaster: psychological safety, trust and relationships 04:41 – Jamie Heaslip: vulnerability, purpose and the freedom to fail 09:32 – Peter Docker: the 2002 cockpit emergency and the power of doing nothing 13:36 – Wrap-up Hear the full conversations EP072 – Stuart Lancaster: EP048 – Jamie Heaslip: EP087 – Peter Docker: Download our new report: Connect with us | | | | Connect with Scott McInnes: /episode/index/show/inspiringchange/id/42111880

156 | Inside Disconnection at Work: Bridging the Connection Gap Report | Scott McInnes & Sadhbh O’Flaherty 06/25/2026

156 | Inside Disconnection at Work: Bridging the Connection Gap Report | Scott McInnes & Sadhbh O’Flaherty In this episode, Scott McInnes is joined once again by Inspiring Change’s Sadhbh O'Flaherty to dig into their latest research, Bridging the Connection Gap. Building on last year's Mind the Gap study, where CPOs and CEOs identified disconnection as one of the top barriers to a strong, aligned culture, Scott and Sadhbh went deeper, speaking one-on-one with senior leaders to understand what's really getting in the way of human connection at work today. Six clear themes emerged from those conversations: busyness, hybrid working, silos, leadership influence, digital overload, and generational differences. Throughout the episode, Scott and Sadhbh unpack each theme with real examples, personal experience, and practical suggestions for how organisations, leaders, and individuals can respond. The common thread running through it all? Intentionality. Connection at work doesn't happen by accident, it has to be actively and deliberately built. Key Takeaways Culture is infrastructure, not decoration. Connection underpins trust, performance, wellbeing, innovation, and resilience, and its absence is felt even if it can't always be measured. Busyness has become a badge of honour. Many people feel they need to appear constantly busy to seem productive, which squeezes out time for genuine connection. Hybrid isn't broken, it's just not intentional. The real issue isn't where people work, but whether teams are deliberate about how, when, and why they connect. Team commitments matter more than blanket policies. A one-size-fits-all approach to hybrid rarely works; teams need the flexibility to define what connection looks like for them. Silos aren't inherently bad, deep expertise is valuable, but they need active bridges (empathy, communication, shared touchpoints) to avoid isolation and misalignment. Leaders have an outsized influence on connection. Connection across a team or organisation is often only as strong as its leadership, but leaders also need empathy, support, and realistic expectations, since they're stretched thin too. Digital tools haven't delivered better connection, just more channels. Increased digital connectivity often comes at the cost of the human cues (tone, body language, energy) that build real understanding between people. Generational differences mean different connection needs. With up to five generations now in the workplace, a single approach to connection won't resonate with everyone, open conversations about what people actually want are essential. Small, consistent steps beat big overnight change. Building connection back into work doesn't require a complete overhaul, just intentional, incremental shifts in how teams already operate. Timestamps 00:00 – Introduction and episode overview 00:47 – Backstory: the Mind the Gap research and why Inspiring Change revisited disconnection 03:45 – Why culture is "the infrastructure that holds an organization together" 05:17 – How the Bridging the Connection Gap research was conducted and the six themes uncovered 06:41 – Challenge 1: Busyness, the "busy badge of honour" and its impact on connection 12:02 – Challenge 2: Hybrid working, why hybrid isn't the problem, intentionality is 17:43 – The power of team commitments and team-level flexibility 19:20 – Challenge 3: Silos, the value of expertise vs. the need to bridge across teams 24:58 – Challenge 4: Leadership influence, why connection is only as strong as your leaders 28:02 – Clarifying "leaders" as people managers, not just the executive team 31:11 – Challenge 5: Digital, being more "connected" but less genuinely close 37:52 – Challenge 6: Generational differences, five generations, different connection needs 44:11 – Closing thoughts and where to find the full Bridging the Connections Gap report Resources & Links: Connect with us: | | Connect with Scott McInnes: Connect with Sadhbh O’Flaherty: /episode/index/show/inspiringchange/id/41744365

155 | The Overlooked Art of Building Connection at Work | Scott McInnes with Christine Armstrong 06/18/2026

154 | Why Leaders Still Struggle to Foster Psychological Safety | Scott McInnes with Minette Norman & Karolin Helbig 06/11/2026

154 | Why Leaders Still Struggle to Foster Psychological Safety | Scott McInnes with Minette Norman & Karolin Helbig In this week’s episode, Scott is joined by authors Minette Norman and Karolin Helbig as they delve into practical strategies for fostering trust, vulnerability, and inclusion in organisations, and explore the nuances of psychological safety. This episode reveals how small changes can lead to profound shifts in workplace culture. In this episode, you’ll discover: · The definition and emotional experience of psychological safety · The importance of vulnerability and courageous communication for leaders · How default behaviours and default settings impact team inclusivity · The role of self-awareness in changing organisational culture · Micro habits and deliberate experimentation to embed safety practices · Managing reactions and emotional responses in high-stakes interactions · The connection between risk-taking, failure, and innovation · Designing inclusive rituals and meetings to foster belonging · Practical tips for leaders to create psychologically safe teams today Timestamps: 00:00 - Introduction to psychological safety and why it matters 02:26 - Defining psychological safety and its emotional impact 03:01 - The visceral feelings of safety versus threat 10:00 - Turning awareness into default behaviors to reduce exhaustion 13:02 - The role of self-awareness in behavior change 17:15 - The responsibility of senior leaders in setting cultural tone 22:08 - Balancing expertise with vulnerability for authentic leadership 26:36 - Creating space for understanding and curiosity in conversations 32:16 - Embracing risk and failure as catalysts for growth 37:39 - Designing meetings intentionally to foster participation and belonging 40:00 - Closing thoughts and resources Resources & Links: · Connect with us: | | Connect with Minette & Karolin: | /episode/index/show/inspiringchange/id/41407270

153 | Neurodiversity Recognition at Work | Scott McInnes & Alan Stracey 06/04/2026

153 | Neurodiversity Recognition at Work | Scott McInnes & Alan Stracey In this episode of Building Better Cultures, Scott McInnes talks to Alan Stracey, a certified ADHD Coach and Founder of WhereFocusGoes, to explore the nuanced world of neurodiversity. They discuss how understanding and accommodating neurodivergent conditions can transform workplace culture and unlock individual potential. In this episode, you’ll discover: What is neurodiversity and how do neurodiverse conditions manifest? The importance of language and perception around neurodiversity in workplaces Practical strategies for supporting neurodiverse colleagues and leaders The role of coaching, especially ADHD coaching, in empowering high performers Legal protections and Disclosure: When and how to share a diagnosis The Manual of Me: A tool for fostering understanding across teams Timestamps: 00:00 - Welcome & the importance of audience engagement 02:49 - Alan’s background and journey to neurodiversity advocacy 04:14 - Personal impact of ADHD diagnosis and newfound understanding 09:15 - Defining neurodiversity and common conditions 10:40 - Social versus medical models of neurodiversity 11:33 - The situational nature of neurodiverse experiences 14:02 - Language and workplace perceptions around neurodiversity 15:35 - Challenges in disclosure and reducing stigma 16:46 - Legal protections and practical steps for disclosure 18:09 - Supporting neurodiverse colleagues: practical tips 20:37 - The Manual of Me: empowering inclusive teams 21:32 - Common misconceptions about coaching and ADHD coaching approach 28:19 - How coaching helps neurodiverse individuals rediscover their brilliance 35:59 - The power of space and time for reflection in coaching 36:20 - Supporting colleagues with neurodiverse conditions and the importance of understanding Resources: Connect with us: | | Connect with Alan Stracey: | /episode/index/show/inspiringchange/id/41333470

152 | Embracing AI with Humanity | Scott McInnes & Wema Hoover 05/28/2026

151 | Building Employee Loyalty That Lasts | Scott McInnes & Stephen Baer 05/21/2026

151 | Building Employee Loyalty That Lasts | Scott McInnes & Stephen Baer In this week’s episode, host Scott McInnes has an insightful conversation with Stephen Baer, founder of Engagency, as they explore the core principles behind building resilient organisational cultures that thrive on trust, purpose, and people-centered leadership. In this episode, you’ll learn: The true drivers of employee engagement and retention The role of middle management in fostering a culture of trust Strategies to communicate purpose and strategy effectively Leadership behaviours that inspire and empower teams The impact of organisational culture on financial performance Practical tips for small organisations to deepen connection Key Takeaways: Why the "Velcro vs. glue" analogy is essential for understanding employee retention Insights into why 79% of employees are disengaged and how to change that The importance of investing in middle management training and emotional intelligence How trust and vulnerability in leadership can transform company culture Real-world examples from Microsoft and Home Depot illustrating leadership's impact on performance Practical steps for leaders to connect with even the most privacy-focused employees The secret to storytelling and recognition that boosts engagement internally Timestamps: 00:00 - Introduction and episode overview 01:23 - Why do people stay or leave organisations? The trillion-dollar engagement question 02:41 - Building organisational loyalty with glue vs. Velcro analogy 03:56 - Why engagement metrics haven’t improved over years 04:26 - The three critical components of business success: purpose, strategy, people 05:57 - The importance of investing in middle management and leadership training 06:46 - Cultivating a feedback-rich environment for younger generations 08:43 - How leadership tone from the top influences culture 09:36 - Examples of leadership transformation at Microsoft and Home Depot 11:46 - The power of trust: From conflict to high performance 13:17 - The role of failure as a learning tool in companies like WD-40 14:43 - Leadership styles and cultural impact: Nadella vs. Balmer, Blake vs. Nardelli 16:59 - The importance of authentic leadership and empowering employees 18:08 - Creating psychological safety and facilitating open conversations 21:17 - The role of purpose in engaging both employees and customers 22:19 - How purpose and values cycle through the organization to drive loyalty 24:42 - How organisations can craft authentic purpose 26:27 - Connection versus engagement: which drives better loyalty? 27:36 - The three pillars of emotional engagement: greeting, knowing, growing 30:07 - Connecting with non-involved employees and maintaining empathy 31:58 - Using storytelling to reinforce culture and recognition 34:15 - Practical tips for small organisations to enhance connection and culture 35:32 - How to reach Stephen Baer and further resources Resources: Stephen’s Book: Patrick Lencioni - Overcoming The Five Dysfunctions of a Team: A Field Guide: Connect with us: | | Connect with Stephen Baer: | | /episode/index/show/inspiringchange/id/41129865

150 | Mastering the Readiness Gap | Scott McInnes, Sadhbh O’Flaherty & Maddison Grigsby 04/29/2026

150 | Mastering the Readiness Gap | Scott McInnes, Sadhbh O’Flaherty & Maddison Grigsby In this special bonus episode, Scott McInnes and his colleague Sadhbh O’Flaherty are joined by Communications Consultant at Gallagher, Maddison Grigsby, to explore the latest insights from the 'State of the Sector' report on internal communications, focusing on the readiness gap, strategic alignment, and human-centric communication. Maddison shares expert advice on improving manager effectiveness, change management, and leveraging AI for better engagement. Key Takeaways: The evolution of internal communication practices and the importance of continuous improvement. The "Readiness Gap": understanding the misalignment between technological potential, leadership expectations, and employee experiences. Six key risks impacting organisational readiness: audience burnout, budget constraints, line manager effectiveness, information overload, lack of inclusion of communicators in decision-making, and lack of clear direction. The significance of strategy clarity, shared understanding, and alignment in achieving organizational goals. The critical role of managers in communication effectiveness and how to empower them with practical tools and frameworks. Importance of change management versus change communication, and how emotional responses influence organisational change success. The impact of human-centric approaches, including tone of voice, narrative, and bite-sized content adapted for attention spans. The persistent neglect of management communication tools and the opportunity for AI to streamline messaging, measurement, and feedback. The cultural shift needed to support managers and improve communication effectiveness across organisations. Chapters: 00:00 Celebrating 150 Episodes and Reflecting on Growth 01:23 Introduction to the State of the Sector Report and Key Stats 02:25 Focus on the Readiness Gap in Organizations 05:44 Understanding the Six Key Risks Contributing to the Readiness Gap 10:07 The Power of Strategy and Shared Understanding 11:00 Leadership's Role in Clarifying Vision and Strategy 12:29 The Importance of Repetition and Clarity in Communication 12:57 Addressing Change and Emotional Responses in the Workplace 15:01 The Significance of Empathy and Human Emotion in Change Management 15:56 Embracing Continuous Change as the New Norm 17:04 The Skill Set of Change Communications and Internal Comms 18:52 Psychology and Employee Resilience in a Volatile Environment 22:56 The Role of Tone of Voice and Storytelling in Engagement 36:26 The Impact of Human-Centric Communication and Simplicity 42:22 The Power of Storytelling and Narrative in Internal Comms 44:39 The Shift Toward Authentic and Human Tone of Voice 48:57 Leveraging AI for Simplified and Impactful Communication 49:17 Practical Tips for High-Performing Teams and Manager Effectiveness 50:41 The Importance of Listening and Feedback Loops 51:56 Closing Remarks and Resources for Better Internal Communication Keywords: internal communication, change management, employee engagement, leadership, AI in HR, communication strategy, organisational change, employee trust, storytelling, human-centric communication Resources: State of the Sector Report - Website link with more Information: inspiringchange.ie/stateofthesector Connect with us: | | Connect with Maddison Grigsby: | /episode/index/show/inspiringchange/id/41016910

149 | Leading Teams in the Age of Constant Change | Scott McInnes & Glenda Kirby 03/26/2026

149 | Leading Teams in the Age of Constant Change | Scott McInnes & Glenda Kirby In this episode of the Building Better Cultures Podcast, host Scott McInnes speaks with Glenda Kirby, Chief Customer Officer at Poppulo, about the evolving role of leadership communication in a fast-changing workplace. They explore how trust, transparency, and empathy form the foundation of strong organizational cultures, particularly in a world shaped by hybrid work, constant change, and emerging technologies like AI. Glenda shares practical insights from her experience helping global organizations communicate with millions of employees, as well as lessons from her leadership roles at LinkedIn and Indeed. You will walk away with actionable ideas on communicating through change, building trust within teams, and developing leadership skills such as clarity under pressure, empathy, and authenticity. Keywords: Leadership communication, internal communications, organisational culture, trust in leadership, empathy in leadership, clarity under pressure, employee engagement, hybrid work, change management, communication strategy, workplace culture, leadership development, Poppulo, employee experience. Key Takeaways: Trust is built through consistent and transparent communication. Communication is no longer occasional - it’s continuous. Middle managers are a critical communication channel. Clarity matters more than ever. Empathy is a leadership skill that must be developed. Act on feedback. Timing and accuracy are essential during change. Authenticity strengthens culture. Belonging is becoming increasingly important. Chapters: 00:00 – Introduction to the episode and guest 01:00 – Glenda Kirby’s background and Poppulo’s global reach 03:00 – Why trust is central to strong workplace cultures 05:20 – Communication overload and cutting through the noise 08:50 – The growing complexity of leadership roles 12:20 – Why organizations still underinvest in communication skills 15:00 – Simple communication techniques leaders can use immediately 18:50 – The importance of empathy and authenticity in leadership 21:00 – Acting on employee feedback and building trust 24:40 – Understanding how different people receive communication 29:00 – Leading teams through constant organizational change 33:00 – The risk of over-communication during uncertain times 35:40 – Final reflections and leadership quick-fire questions 37:30 – The leadership skills that matter most today Connect with us: Connect with Glenda Kirby: /episode/index/show/inspiringchange/id/40460140

148 | Harnessing Organisational Success Through People | Scott McInnes & Iain Kirkwood 03/19/2026

148 | Harnessing Organisational Success Through People | Scott McInnes & Iain Kirkwood In this episode of the Building Better Cultures podcast, host Scott McInnes is joined by Iain Kirkwood, Chief HRO of EX3, to explore the critical role of people in organisational success. They discuss the importance of clarity in purpose, the necessity of difficult conversations in performance management, and the empowerment of people leaders. The conversation delves into the significance of continuous feedback, the measurement of organisational culture, and the connection between culture and business performance. They also touch on the role of values and behaviors in shaping culture and the importance of a dynamic Employee Value Proposition (EVP). Keywords: Organisational culture, employee engagement, leadership, performance management, HR transformation, continuous feedback, employee value proposition, purpose-driven organizations, difficult conversations, accountability Key Takeaways: Clarity around company goals is essential for success. Hiring for attitude is more important than hiring for skills. Strong leadership is key to aligning people with company objectives. Difficult conversations are necessary for managing performance. Empowering people leaders is crucial for organisational success. Continuous feedback helps in course correction throughout the year. Culture can impact business performance significantly. Values should translate into observable behaviors. An effective EVP should resonate with employees' experiences. Regularly revisiting the EVP keeps it relevant and engaging. Chapters: 00:00 Introduction to Building Better Cultures Podcast 01:53 Setting Companies Up for Success Through People 05:16 The Importance of Purpose in Organisations 08:10 Navigating Difficult Conversations with Employees 10:56 Empowering People Leaders for Effective Management 14:03 The Shift Towards Continuous Feedback 19:22 Understanding and Valuing Organisational Culture 20:21 Valuing Organisational Culture 22:00 Impact of Culture on Performance 23:45 Performance Management and Accountability 26:03 The Role of Values in Culture 30:01 Employee Value Proposition (EVP) 34:39 Creating a Positive Work Environment Connect with us: Connect with Iain Kirkwood: /episode/index/show/inspiringchange/id/40368330

147 | Unlocking Purpose in Organisations | Scott McInnes & Professor Peter Hawkins 03/12/2026

147 | Unlocking Purpose in Organisations | Scott McInnes & Professor Peter Hawkins In this episode of the Building Better Cultures podcast, Scott McInnes has an insightful conversation with Professor Peter Hawkins, a leading authority in systemic coaching and leadership development. They explore the essential elements organisations need to thrive in the 21st century, emphasising the importance of being purpose-led, stakeholder-centric, and fostering collective leadership. Hawkins discusses the critical role of organisational culture and learning, the dynamics of trust within teams, and the concept of WeQ—collaborative intelligence. The conversation also delves into the nature of connection in leadership and the need for organisations to discover their purpose rather than merely creating it. Hawkins shares practical examples and insights on how organisations can align their efforts to meet the needs of the future, ultimately highlighting the unique contributions that teams can make to drive meaningful change. Takeaways: Organisations must be purpose-led, not profit-led. Stakeholder-centricity is crucial for modern organisations. Partnership with stakeholders enhances organizational effectiveness. Teams should be more than the sum of their parts. Organisational learning must outpace external changes. Trust is essential, but addressing mistrust is equally important. WeQ, or collaborative intelligence, is vital for leadership. Connection in leadership should focus on shared purpose. Purpose should be discovered, not created. Organisational culture is shaped by collective patterns. Chapters: 00:00 Introduction to the Podcast and Guest 02:13 Essential Elements for Organisations in the 21st Century 05:42 The Importance of Purpose in Organisations 08:25 The Role of Organisational Culture and Learning 12:54 Collective Leadership and Team Dynamics 17:16 Trust and Mistrust in Teams 18:42 The Nature of Team Relationships 22:10 The Concept of WeQ and Collaborative Intelligence 23:13 Connection in the Age of Technology 27:40 Understanding and Defining Purpose 31:30 Leading Towards an Evolving Purpose 37:12 The Unique Contribution of Teams and Organisations 39:47 Organisational Culture and Its Habituated Patterns 41:06 Conclusion and Final Thoughts Connect with us: | | Connect with Prof. Peter Hawkins: | | Keywords: leadership, organisational culture, purpose, collaboration, team dynamics, coaching, stakeholder engagement, collective intelligence, trust, systemic coaching /episode/index/show/inspiringchange/id/40270260

146 | The Power of Curiosity at Work | Scott McInnes & Joe Lalley 03/05/2026

146 | The Power of Curiosity at Work | Scott McInnes & Joe Lalley In this week’s episode of the Building Better Cultures Podcast, host Scott McInnes sits down with Joe Lalley, author of 'How Curiosity Can Transform Your Career, Your Team, and Your Organisation.' Together, they explore the power of curiosity in transforming careers, teams, and organisations. Tune in to discover practical insights on fostering curiosity, psychological safety, and innovative cultures. Keywords: Curiosity, innovation, psychological safety, organizational culture, design thinking, leadership, experimentation, learning from failure, AI, creative thinking Key Topics: The definition of curiosity as the desire to go from not knowing to knowing The role of psychological safety in encouraging curiosity Patterns of questions that drive innovation and learning The importance of being close to customers for effective curiosity The impact of organisational culture on curiosity and experimentation The risks and rewards of curiosity in the workplace Practical strategies for leaders to foster curiosity The influence of childhood and education on curiosity development The relationship between curiosity and AI in learning and work How to balance curiosity with decision-making and focus Takeaways Curiosity is simply the act of wanting to go from not knowing to knowing. Psychological safety is essential for fostering curiosity in teams. Ask open-ended questions that challenge assumptions and explore possibilities. Being close to the customer enhances the effectiveness of curiosity. Organisational culture should be built around experimentation and learning. Shortening feedback cycles accelerates learning and innovation. Celebrate failures as first attempts in learning to encourage risk-taking. Leadership modeling of curiosity and experimentation sets the tone. Use examples and data to demonstrate the value of iterative work. Encourage questioning and exploration as core organisational behaviours. Chapters 00:00 Introduction to Curiosity in Organisations 02:53 Defining Curiosity and Its Importance 05:34 Psychological Safety and Curiosity 08:47 Curiosity in Meetings and Organisational Culture 11:29 Learning from Customers and Iterative Processes 14:48 Creating Space for Curiosity in Organisations 17:36 Embedding Curiosity into Organisational Culture 20:29 The Balance of Curiosity and Action 23:27 Practical Steps for Leaders to Foster Curiosity 26:32 The Impact of Technology on Curiosity 29:08 The Future of Curiosity in the Age of AI Link to Joe’s book: Connect with us: /episode/index/show/inspiringchange/id/40176075

145 | Building Trust in Turbulent Times | Scott McInnes & Kim Bohr 02/26/2026

145 | Building Trust in Turbulent Times | Scott McInnes & Kim Bohr In this week’s episode of the Building Better Cultures podcast, Scott McInnes speaks with Kim Bohr, President and COO of Spark Effect, about the critical role of trust in organisations. They discuss the findings from the report 'Trust in Turbulence' which breaks down trust into measurable domains and emphasises its importance as a competitive advantage. The conversation explores how disruptions, such as the return to office policies, impact trust, and how organizations can build and rebuild trust through effective communication and leadership practices. Takeaways: Trust is a measurable and critical component of organisational success. Disruptions can erode trust in everyday interactions. Return to office policies must be communicated effectively to maintain trust. High trust organizations see better performance and retention rates. Low trust environments lead to increased turnover and disengagement. Younger generations prioritize alignment of values with their employers. Technology rollouts can significantly impact trust dynamics. Managers play a crucial role in translating corporate messages to their teams. Celebrating achievements fosters a culture of trust and connection. Rebuilding trust requires transparency and accountability from leadership. Keywords: Organisational trust, trust in leadership, building better cultures, trust metrics, employee engagement, return to office, trust and performance, psychological safety, technology and trust, trust rebuilding strategies Chapters 00:00Introduction to Trust in Organizations 02:04Understanding Trust as a Competitive Advantage 04:24The Impact of Disruption on Trust 08:25Return to Office: Trust and Communication 11:51Linking Trust to Organizational Performance 13:57Low Trust and Its Effects on Culture 16:15Attracting Talent in a Low Trust Environment 18:11Technology's Role in Trust Dynamics 20:50Practical Steps to Build Trust 25:56Celebrating Achievements and Building Connections 29:57Rebuilding Trust After a Breach Link to the report mentioned in the episode: Connect with us: /episode/index/show/inspiringchange/id/40108525

144 | Leading Culture in a Hybrid World | Scott McInnes & Phil Codd 02/19/2026

144 | Leading Culture in a Hybrid World | Scott McInnes & Phil Codd Welcome back to a brand-new series of the Building Better Cultures Podcast! In the first episode of the season, host Scott McInnes is joined by Phil Codd, Managing Director of Expleo in Ireland. They discuss the multifaceted nature of organisational culture, emphasising the importance of aligning leadership and employee cultures. Phil shares insights on employee happiness, effective communication, and the significance of feedback loops in fostering a positive work environment. The conversation also touches on the challenges of hybrid work, the future of organisational culture, and the need for organisations to adapt to a more flexible and inclusive work environments. Here are some of the key insights from the episode: · Culture isn't just one thing; organisations have multiple cultures. · Happy employees lead to happy customers and growth. · Effective communication is a critical leadership skill. · Feedback loops are essential for employee engagement. · Celebrating employee longevity can enhance morale. · Technology can facilitate continuous feedback in organisations. · Hybrid work requires new ways of connecting teams. · Organisational culture is not confined to physical spaces. · Aligning leadership culture with employee culture is vital. · Policies should focus on the human aspects of work. Chapters: 00:00 Introduction to Building Better Cultures Podcast 03:12 Understanding Organisational Culture 09:54 The Importance of Communication in Culture 12:30 Feedback Loops and Employee Engagement 17:29 Flexibility and Hybrid Working Models 23:51 Challenges of Geographic and Hybrid Work 28:58 Future of Work and Cultural Alignment Keywords: Organisational culture, leadership, employee engagement, communication, feedback loops, hybrid work, employee happiness, culture alignment, workplace dynamics, future of work Link to the referenced in the podcast Connect with us: /episode/index/show/inspiringchange/id/40090420

143 | The Power of Connection in Modern Workplaces | Kevin Empey & Susie Leacy 11/13/2025

143 | The Power of Connection in Modern Workplaces | Kevin Empey & Susie Leacy Summary In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenge of disconnection in the workplace with guests Susie Leacy and Kevin Empey. They explore the impact of remote work on employee connection, the role of leadership in fostering a cohesive culture, and the importance of intentional strategies to build relationships among employees. The conversation also touches on the multi-generational workforce and the need for organizations to adapt their communication and engagement strategies to meet diverse needs. Ultimately, the episode emphasizes that connection is a shared responsibility between leaders and employees, and that fostering a culture of connection is essential for organizational success. Takeaways Disconnection is a significant challenge in modern workplaces. Connection is essential for productivity and resilience. Leadership plays a crucial role in fostering connection. Organizations must adapt to maintain engagement in remote work settings. Intentional strategies are needed to create opportunities for connection. The multi-generational workforce presents unique challenges and opportunities. Onboarding processes should focus on building community and connection. Employees have a role in co-creating workplace culture. Flexibility in work arrangements comes with shared responsibility. Connection should be prioritized over merely addressing disconnection. Chapters 00:00 Introduction to Disconnection in the Workplace 04:47 Understanding the Challenge of Disconnection 09:01 The Importance of Connection in Modern Work 12:03 Bridging the Gap: Building Cohesion and Engagement 16:15 Navigating a Multi-Generational Workforce 21:55 Intergenerational Connections in Care Settings 24:35 Bridging Generational Gaps in the Workplace 29:42 Intentional Onboarding and Cultural Integration 33:06 Creating Community in a Hybrid Work Environment 39:13 Co-Creating Culture: The Role of Employees and Leaders /episode/index/show/inspiringchange/id/39017175

142 | Navigating Accountability for Values | Karen Jones & Karen Hackett 11/06/2025

142 | Navigating Accountability for Values | Karen Jones & Karen Hackett Summary In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenge of accountability for values with guests Karen Jones and Karen Hackett. They explore the importance of articulating and embedding organizational values, the role of managers in fostering a culture of accountability, and the potential pitfalls of weaponizing values in the workplace. The conversation also touches on the significance of onboarding processes and the need for open communication and feedback within organizations. Takeaways Accountability for values is a significant challenge for many organizations. Values must be articulated and understood to be effectively lived. Creating a culture of feedback is essential for accountability. Managers play a pivotal role in releasing the energy of their teams. Onboarding processes should embed values from the start. Psychological safety is crucial for open conversations about values. Values can be weaponized, leading to defensiveness in feedback. Organizations need to be bold about their current culture and desired future state. Storytelling can help connect employees to organizational values. Time is a critical factor in enabling managers to engage with their teams. Chapters 00:00 Introduction to Accountability for Values 01:24 Understanding Organizational Culture 04:18 Insights from the Mind the Gap Report 06:19 Bringing Values to Life 11:03 Accountability in Practice 17:17 Weaponization of Values in the Workplace 22:16 Building a High-Performance Culture 24:53 The Role of Managers in Organizational Success 30:01 Empowering Middle Managers 37:22 The Importance of Storytelling in Leadership 37:49 Effective Onboarding Practices /episode/index/show/inspiringchange/id/38933950

141 | Mentoring, Peer Learning, and AI: The Future of Workplace Development | Barbara Carroll & Lisa Melody 10/30/2025

141 | Mentoring, Peer Learning, and AI: The Future of Workplace Development | Barbara Carroll & Lisa Melody Summary In this episode of the Building Better Cultures podcast, Scott McInnes discusses the third challenge from the Mind the Gap research report, focusing on the importance of learning and development in organizations. Joined by guests Barbara Carroll and Lisa Melody, they explore the significance of multi-generational workforces, the effectiveness of peer learning, and the critical role of leadership in fostering a culture of continuous learning. The conversation emphasizes the need for organizations to adapt their training methods and embrace diverse learning opportunities to meet the evolving needs of their employees. In this conversation, Scott McInnes, Lisa Melody, and Barbara Carroll discuss the evolving landscape of learning and development, emphasizing the importance of practical experience, mentoring, and the integration of AI in shaping future skills. They explore how organizations can foster growth through stretch assignments and collaborative decision-making, while also addressing the challenges and opportunities presented by AI in streamlining learning processes. 📘 Download Mind the Gap Report: Takeaways Organizations are grappling with similar challenges in learning and development. Learning should be a core value within organizations. Different learning methods can enhance employee development. Peer-based learning fosters collaboration and accountability. Mentoring, including reverse mentoring, is increasingly valuable. Leaders must model a commitment to their own learning. Creating space for learning is essential for employee development. Understanding the 'why' behind training increases motivation. Simple interventions can lead to significant improvements in learning. Embedding learning in organizational culture is crucial for success. Learning is about practical experience, not just courses. The 70-20-10 model emphasizes learning through daily activities. Stretch assignments can significantly enhance learning. Mentoring plays a crucial role in development. Engaging leaders fosters a collaborative culture. AI can help identify skills needed for future roles, streamline learning needs assessments and enable more efficient learning material creation. Reflection on learning is essential for growth. The future of learning will be more personalized through AI. Chapters 00:00 Introduction to Mind the Gap Research 03:53 The Importance of Learning in Organizations 09:48 Dynamic Training and Peer Learning 16:14 Multi-Generational Workforces and Mentoring 20:04 Leadership's Role in Cultivating Learning Cultures 28:05 Redefining Learning and Development 33:10 The Role of AI in Future Skills 43:43 Embracing Change in Learning Environments /episode/index/show/inspiringchange/id/38804015

140 | Equipping Managers for the Future: Tools for Culture and Connection | Katy Lumsden & Neil O'Brien 10/23/2025

140 | Equipping Managers for the Future: Tools for Culture and Connection | Katy Lumsden & Neil O'Brien Summary In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenges faced by mid-management in organizations, drawing insights from the Mind the Gap research report. Guests Katy Lumsden and Neil O'Brien share their experiences and perspectives on the evolving roles of managers and leaders, the importance of culture, and the need for effective communication and training. The conversation highlights the significance of psychological safety, resilience, and the necessity for managers to engage in tough conversations while fostering a supportive environment. Takeaways The mid-management layer faces unique challenges from both above and below. Commonalities in organizational challenges can provide reassurance and strength. Leadership and management roles are increasingly blurred in modern organizations. Managers need to be equipped with tools to foster culture and engagement. The say-do gap highlights discrepancies between senior leadership intentions and managerial actions. Tough conversations are essential for growth but often avoided due to fear. Psychological safety is misunderstood and misapplied in many organizations. Resilience in younger generations may differ from previous cohorts. Effective management requires understanding individual team members deeply. Training for managers should focus on practical skills for modern challenges. Chapters 00:00 Introduction to Mind the Gap Research 05:04 The Role of Mid-Management 08:39 Leadership vs. Management 16:18 Culture Multipliers vs. Bottlenecks 21:58 Shifting Mindsets in Management 23:37 Navigating the Transition from Peer to Manager 29:42 The Importance of Role Modelling in Leadership 31:51 Addressing Difficult Conversations 38:47 Resilience in Leadership and Generational Differences 44:37 Skills for Modern Leadership in a Hybrid World Mind the Gap Research: What People Get Wrong About Psychological Safety: /episode/index/show/inspiringchange/id/38751765

139 | The Critical Role Leadership Plays in Shaping Organisational Culture | Denise Black and Denis Doolan 10/16/2025

138 | Mind The Gap Research: Insights on Organisational Culture | Sadhbh O'Flaherty & Scott McInnes 10/09/2025

138 | Mind The Gap Research: Insights on Organisational Culture | Sadhbh O'Flaherty & Scott McInnes SUMMARY In this episode of the Building Better Cultures podcast, Sadhbh O'Flaherty takes over the mic to interview Scott McInnes about his recent research titled 'Mind the Gap.' The research explores the cultural challenges organisations face today, particularly through the lens of Chief People Officers (CPOs) in Ireland. The conversation delves into the motivations behind the research, key findings, and actionable insights for organisations looking to improve their culture. Key themes include leadership skill and will, the role of managers, the importance of learning and development, accountability for values, and the challenge of disconnection in the workplace. Scott emphasises the need for intentionality in creating a strong organisational culture that aligns with business strategies. Mind The Gap Research: TAKEAWAYS Connection among HR leaders is crucial. Understanding culture challenges requires frontline insights. Leaders set the tone for organisational culture. Everyone in the organization owns the culture. Managers play a key role in translating values to teams. Learning should be prioritized beyond formal courses. Accountability for values strengthens organisational culture. Feedback is essential for personal and professional growth. Intentionality is key in fostering workplace connections. Culture impacts business outcomes significantly. CHAPTERS 00:00 Introduction to the Podcast and Research 02:02 The Motivation Behind the Research 04:28 Leadership Skill and Will 06:55 The Manager Factor 10:54 Skills for Today and Tomorrow 15:09 Accountability for Values 20:54 The Challenge of Disconnection 27:22 Surprises from the Research 29:18 Connecting Themes to Business Outcomes 32:34 Actionable Steps for Organisations /episode/index/show/inspiringchange/id/38520220

137 | Storytelling, Stakeholders, and Strategy: Communicating Change Right 06/12/2025

137 | Storytelling, Stakeholders, and Strategy: Communicating Change Right Summary In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Catherine Fallon about the critical role of change communication in organizations undergoing transformation. Catherine shares her extensive experience in employee engagement and change management, emphasizing the importance of building trust and aligning stakeholders during periods of change. The conversation explores effective strategies for communicating change, the role of middle management, the significance of storytelling, and the necessity of engaging change agents to foster a supportive environment. Ultimately, the discussion highlights the need for honesty and transparency in communication to ensure successful change implementation. Takeaways Change communication is about building trust, not just issuing messages. Effective change communication aligns people towards a common goal. Resistance can cripple change programs if not managed properly. Honesty and transparency are critical in change communication. Middle management plays a vital role in translating change for their teams. Stakeholder analysis is essential to understand different perspectives. Stories can make change relatable and resonate with employees. Engaging change agents helps to influence and support the change process. Regular communication updates are necessary, even if there is no new information. Treating employees like adults fosters a culture of trust and engagement. Sound Bites "It's not what you do, it's how you do it." "Change is always going to happen in an organization." "Building trust with the people going through the change." "The worst case is resistance and friction." "You want to know where the pockets of resistance are." "Being honest and open is critical." "Treat your employees like adults and don't infantilize them." Chapters 00:00 Introduction to Change Communications 02:51 Catherine Fallon's Career Journey 05:45 The Importance of Change Communication 08:49 Effective Change Communication Strategies 12:09 The Role of Middle Management in Change 15:05 Understanding Stakeholder Perspectives 17:49 The Power of Storytelling in Change 21:04 Engaging Change Agents and Influencers 23:57 Final Thoughts on Honesty in Change Communication /episode/index/show/inspiringchange/id/36966350

136 | Navigating Organisational Culture Challenges | Clare Duffield 06/05/2025

136 | Navigating Organisational Culture Challenges | Clare Duffield Summary In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Clare Duffield, Assistant Chief Officer for People and Organisational Development at the Police Service of Northern Ireland (PSNI). They discuss the importance of workplace culture, the challenges faced by policing globally, and the insights gained from a cultural audit conducted within PSNI. Clare shares the findings of the audit, highlighting both concerns and strengths within the organisation, and emphasises the need for trust, recognition, and support in fostering a positive culture. The conversation concludes with practical steps for implementing cultural change and the significance of connecting employees to the organisation's mission and purpose. Takeaways Workplace culture is about the experience of employees. A clear mission and purpose are essential for organizational culture. Cultural audits can reveal both strengths and weaknesses. Trust and transparency are crucial for employee engagement. Recognition of achievements boosts morale and culture. Leadership visibility fosters trust within the organization. Cultural change requires time and commitment from leadership. Engaging employees in the change process is vital. Understanding the context of culture is important for effective change. Small, incremental changes can lead to significant improvements. Sound Bites "Culture is what's it like to work here?" "We have to be able to give back." "Trust starts with human connection." "It's about the person behind the uniform." "One step at a time. Marginal gains." "We need to invest in the police service." "Focus on the why. Why does it exist?" Chapters 00:00 Introduction to the Podcast and Guest 02:54 Understanding Workplace Culture 06:02 The Impact of Global Policing Challenges 08:56 Cultural Audit and Its Findings 11:48 Addressing Cultural Concerns 15:11 Positive Aspects of the Workforce 17:55 Building Trust and Support 20:49 Recognizing and Celebrating Achievements 23:45 Practical Steps for Cultural Change 27:02 Looking Forward: Implementing Change 29:58 Final Thoughts on Culture Change /episode/index/show/inspiringchange/id/36858345

135 | The Evolving Role of Modern Leadership 05/29/2025

135 | The Evolving Role of Modern Leadership Summary In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Dara Connolly, CEO of Common Purpose Ireland, about the evolving role of leadership in today's organizations. They discuss the importance of connection, self-awareness, and the need for leaders to adapt in a post-COVID world. Dara shares insights on practical strategies for effective leadership, the significance of mentoring, and the impact of good leadership on society. The conversation emphasizes the need for leaders to be open, curious, and engaged in their communities to foster positive change. Takeaways Connection is essential for effective leadership. Leaders must adapt to the changing landscape post-COVID. Practical networking is about building genuine relationships. Self-awareness is crucial for leadership development. Surrounding oneself with mentors enhances leadership skills. Creativity can be found in all professions. Good leadership contributes to societal change. Leaders should be open to new experiences and perspectives. Awareness precedes action in leadership decisions. Building trust is fundamental to successful leadership. Chapters 00:00 Introduction to Leadership and Learning 02:45 The Role of Connection in Leadership 05:51 Adapting Leadership in a Post-COVID World 09:10 Practical Tips for Effective Connection 12:12 Building Leader Capability for the Future 14:50 The Importance of Self-Awareness and Mindset 17:58 The Power of Good Leadership in Society 20:52 Final Thoughts on Leadership and Connection Sound Bites "Get together, we are stronger." "Creativity is everywhere." "Awareness precedes action." "Do good feels good." "Keep your mind open to opportunities." "Surround yourself with mentors." "A coach, an apprentice, and a Jedi." /episode/index/show/inspiringchange/id/36764990

134 | Unlocking Potential: Neurodiversity, ESG, and Organisational Culture in Action 05/22/2025

133 | Empathy: The Missing Ingredient in Leadership | Keith Barry 05/15/2025

133 | Empathy: The Missing Ingredient in Leadership | Keith Barry Summary In this engaging conversation, the speakers delve into the importance of non-verbal communication in leadership, the journey of a brain hacker, the power of subconscious storytelling, the role of empathy in communication, and the science behind influence through mirroring and rapport. They emphasize that effective leadership requires understanding and harnessing these elements to create a positive organizational culture. In this conversation, the speakers delve into the intricacies of influence, decision-making, resilience, and leadership. They explore how to effectively negotiate by understanding body language and the importance of gut instincts in decision-making. The discussion also emphasizes the need for mental resilience through acceptance and positivity, especially in challenging times. Finally, the speakers highlight the significance of authenticity in leadership, advocating for genuine connections with team members. Takeaways 99.9999% of leaders leave communication skills on the table. Leadership is a mindset, not a position. Cultural leadership involves leading teams effectively. Subconscious behaviors drive our actions and decisions. Storytelling is crucial for effective communication. Empathy is essential in today's volatile world. Tactical empathy can enhance leadership effectiveness. Understanding non-verbal communication is vital for leaders. Influence is built on trust and rapport. Effective storytelling involves hooks, tension, and payoffs. Influence can be achieved through understanding and mirroring body language. Trusting your gut instinct can lead to better decision-making. Life is messy, and accepting that can lead to personal growth. Chapters 00:00 Unlocking Non-Verbal Communication in Leadership 05:07 The Journey of a Brain Hacker 09:49 The Power of Subconscious Storytelling 14:59 Empathy and Communication in Leadership 20:01 Influence Through Mirroring and Rapport 21:30 The Art of Influence and Negotiation 23:12 Trusting Your Gut: The Role of Instinct in Decision-Making 28:42 Building an Unbreakable Mind: Acceptance and Positivity 37:53 Authenticity in Leadership: The Key to Connection /episode/index/show/inspiringchange/id/36574285

132 | Navigating Middle Management Challenges in Modern Workplaces | Kathryn Whyte 05/08/2025

130 | From Employee to Owner: The Business of Coffee & Culture 02/13/2025

130 | From Employee to Owner: The Business of Coffee & Culture Episode Summary In this episode of Building Better Cultures, Scott McInnes sits down with , CEO of , to discuss the company’s incredible transformation over the past three years. Jonathan shares his journey from employee to owner through a management buyout (MBO) and the challenges he faced in reshaping the organisation’s leadership and culture. With a strong focus on communication, trust, and a people-first approach, Jonathan highlights how visibility, vulnerability, and fun play crucial roles in creating an engaged and motivated workforce. He also delves into the company’s commitment to social impact, ensuring that business success translates into meaningful contributions to coffee-growing communities. This episode is packed with insights on leadership, resilience, and the power of responsible commerce to create real change. Key Takeaways Transitioning from employee to owner is a profound leadership shift. The MBO process is challenging but ultimately rewarding. Clear communication and trust-building are crucial for a successful transition. Leaders must be visible, present, and engaged with their teams. A great workplace culture includes fun as a key performance indicator. People—not just coffee—are at the heart of Paddy and Scott’s business. Strategic planning should involve and empower employees. Vulnerability is a strength, not a weakness, in leadership. Businesses have a responsibility to make a positive social impact. The future of Paddy and Scott’s is built on responsible commerce and community support. Chapters 00:00 Introduction and Background 08:54 Impact of MBO on Leadership and Culture 19:45 Emphasizing People Over Profit 34:52 Future Vision and Social Impact /episode/index/show/inspiringchange/id/35266100

129 | The Eight Practices of Credible Leadership | Jenni Field 02/06/2025

129 | The Eight Practices of Credible Leadership | Jenni Field EPISODE SUMMARY In this episode of Building Better Cultures, Scott McInnes sits down with Jenni Field, CEO of Redefining Communications, to discuss her new book Nobody Believes You and the critical role of credibility in leadership. They explore the eight interconnected practices that define credible leadership and examine how leaders can navigate post-pandemic organisational challenges with empathy, integrity, and self-awareness. Jenni shares research-backed insights on how leaders can build trust, foster a supportive culture, and adapt their communication styles to strengthen their credibility. From balancing vulnerability with professionalism to embracing feedback as a tool for growth, this conversation offers practical strategies for leaders looking to inspire confidence and drive meaningful change. KEY POINTS Credibility is the foundation of leadership—without it, leaders struggle to gain trust and influence. Post-COVID leadership requires a shift towards empathy, integrity, and adaptability. The eight practices of credible leadership work together—leaders must develop all of them to be truly effective. Leaders must be intentional about communication, self-awareness, and feedback to maintain credibility. A strong organisational culture is built through supportive leadership and a clear vision. Empathy is not just an inherent trait—it’s a skill that can be developed and strengthened. ABOUT JENNI FIELD Jenni Field is an international speaker, author, podcaster, researcher, and business communications strategist. She specializes in helping teams and leaders use communication to take people and organisations from chaos to calm. From Canada to Slovenia, you’ll find her talking about credible leadership, relationships at work, and how to be more impactful with your communication. A well-respected thought-leader in the communications industry, she is known for her optimistic outlook, energy, and honesty on any stage she is speaking on. Jenni’s podcast, Redefining Communications with Jenni Field, provides short 15-minute episodes focusing on different business topics and providing advice to help organizations go from chaos to calm. In 2021 published her first book Influential Internal Communication. Jenni has led several research projects to help organisations tackle some of their biggest challenges; In 2019 she carried out the only research into communication with deskless workers, repeating it in 2023 to see the impact of the pandemic on frontline teams. Her research in 2021 explored the role of line managers and in 2023 she researched the different practices that make a leader credible – leading to the publication of Nobody Believes You; Become a Leader People Will Follow. SOCIAL LINKS Instagram: X: REFERENCE LINKS /episode/index/show/inspiringchange/id/35172165

128 | HubSpot’s Culture Code and Leadership Insights for Hybrid Work Success | Eimear Marrinan 01/30/2025

127 | From Words to Action: How Storytelling Unifies, Empowers & Transforms Organisations | The Cumberland 01/23/2025

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