Building Better Cultures
Hosted by Scott McInnes, founder of Inspiring Change, we talk to guests about how really good internal comms, engagement and leadership all contribute to 'Building Better Cultures'. We tend to shy away from theory and focus more on really practical advice, great stories and best-practice. About Inspiring Change At Inspiring Change we help our clients to connect their people to their strategies, their change programmes, their purposes and to each other. We do that by focusing on strategic internal communications, employee engagement and leadership. For more, see www.inspiringchange.ie ** IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW**
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143 | The Power of Connection in Modern Workplaces | Kevin Empey & Susie Leacy
11/13/2025
143 | The Power of Connection in Modern Workplaces | Kevin Empey & Susie Leacy
Summary In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenge of disconnection in the workplace with guests Susie Leacy and Kevin Empey. They explore the impact of remote work on employee connection, the role of leadership in fostering a cohesive culture, and the importance of intentional strategies to build relationships among employees. The conversation also touches on the multi-generational workforce and the need for organizations to adapt their communication and engagement strategies to meet diverse needs. Ultimately, the episode emphasizes that connection is a shared responsibility between leaders and employees, and that fostering a culture of connection is essential for organizational success. Takeaways Disconnection is a significant challenge in modern workplaces. Connection is essential for productivity and resilience. Leadership plays a crucial role in fostering connection. Organizations must adapt to maintain engagement in remote work settings. Intentional strategies are needed to create opportunities for connection. The multi-generational workforce presents unique challenges and opportunities. Onboarding processes should focus on building community and connection. Employees have a role in co-creating workplace culture. Flexibility in work arrangements comes with shared responsibility. Connection should be prioritized over merely addressing disconnection. Chapters 00:00 Introduction to Disconnection in the Workplace 04:47 Understanding the Challenge of Disconnection 09:01 The Importance of Connection in Modern Work 12:03 Bridging the Gap: Building Cohesion and Engagement 16:15 Navigating a Multi-Generational Workforce 21:55 Intergenerational Connections in Care Settings 24:35 Bridging Generational Gaps in the Workplace 29:42 Intentional Onboarding and Cultural Integration 33:06 Creating Community in a Hybrid Work Environment 39:13 Co-Creating Culture: The Role of Employees and Leaders
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142 | Navigating Accountability for Values | Karen Jones & Karen Hackett
11/06/2025
142 | Navigating Accountability for Values | Karen Jones & Karen Hackett
Summary In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenge of accountability for values with guests Karen Jones and Karen Hackett. They explore the importance of articulating and embedding organizational values, the role of managers in fostering a culture of accountability, and the potential pitfalls of weaponizing values in the workplace. The conversation also touches on the significance of onboarding processes and the need for open communication and feedback within organizations. Takeaways Accountability for values is a significant challenge for many organizations. Values must be articulated and understood to be effectively lived. Creating a culture of feedback is essential for accountability. Managers play a pivotal role in releasing the energy of their teams. Onboarding processes should embed values from the start. Psychological safety is crucial for open conversations about values. Values can be weaponized, leading to defensiveness in feedback. Organizations need to be bold about their current culture and desired future state. Storytelling can help connect employees to organizational values. Time is a critical factor in enabling managers to engage with their teams. Chapters 00:00 Introduction to Accountability for Values 01:24 Understanding Organizational Culture 04:18 Insights from the Mind the Gap Report 06:19 Bringing Values to Life 11:03 Accountability in Practice 17:17 Weaponization of Values in the Workplace 22:16 Building a High-Performance Culture 24:53 The Role of Managers in Organizational Success 30:01 Empowering Middle Managers 37:22 The Importance of Storytelling in Leadership 37:49 Effective Onboarding Practices
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141 | Mentoring, Peer Learning, and AI: The Future of Workplace Development | Barbara Carroll & Lisa Melody
10/30/2025
141 | Mentoring, Peer Learning, and AI: The Future of Workplace Development | Barbara Carroll & Lisa Melody
Summary In this episode of the Building Better Cultures podcast, Scott McInnes discusses the third challenge from the Mind the Gap research report, focusing on the importance of learning and development in organizations. Joined by guests Barbara Carroll and Lisa Melody, they explore the significance of multi-generational workforces, the effectiveness of peer learning, and the critical role of leadership in fostering a culture of continuous learning. The conversation emphasizes the need for organizations to adapt their training methods and embrace diverse learning opportunities to meet the evolving needs of their employees. In this conversation, Scott McInnes, Lisa Melody, and Barbara Carroll discuss the evolving landscape of learning and development, emphasizing the importance of practical experience, mentoring, and the integration of AI in shaping future skills. They explore how organizations can foster growth through stretch assignments and collaborative decision-making, while also addressing the challenges and opportunities presented by AI in streamlining learning processes. đ Download Mind the Gap Report: Takeaways Organizations are grappling with similar challenges in learning and development. Learning should be a core value within organizations. Different learning methods can enhance employee development. Peer-based learning fosters collaboration and accountability. Mentoring, including reverse mentoring, is increasingly valuable. Leaders must model a commitment to their own learning. Creating space for learning is essential for employee development. Understanding the 'why' behind training increases motivation. Simple interventions can lead to significant improvements in learning. Embedding learning in organizational culture is crucial for success. Learning is about practical experience, not just courses. The 70-20-10 model emphasizes learning through daily activities. Stretch assignments can significantly enhance learning. Mentoring plays a crucial role in development. Engaging leaders fosters a collaborative culture. AI can help identify skills needed for future roles, streamline learning needs assessments and enable more efficient learning material creation. Reflection on learning is essential for growth. The future of learning will be more personalized through AI. Chapters 00:00 Introduction to Mind the Gap Research 03:53 The Importance of Learning in Organizations 09:48 Dynamic Training and Peer Learning 16:14 Multi-Generational Workforces and Mentoring 20:04 Leadership's Role in Cultivating Learning Cultures 28:05 Redefining Learning and Development 33:10 The Role of AI in Future Skills 43:43 Embracing Change in Learning Environments
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140 | Equipping Managers for the Future: Tools for Culture and Connection | Katy Lumsden & Neil O'Brien
10/23/2025
140 | Equipping Managers for the Future: Tools for Culture and Connection | Katy Lumsden & Neil O'Brien
Summary In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenges faced by mid-management in organizations, drawing insights from the Mind the Gap research report. Guests Katy Lumsden and Neil O'Brien share their experiences and perspectives on the evolving roles of managers and leaders, the importance of culture, and the need for effective communication and training. The conversation highlights the significance of psychological safety, resilience, and the necessity for managers to engage in tough conversations while fostering a supportive environment. Takeaways The mid-management layer faces unique challenges from both above and below. Commonalities in organizational challenges can provide reassurance and strength. Leadership and management roles are increasingly blurred in modern organizations. Managers need to be equipped with tools to foster culture and engagement. The say-do gap highlights discrepancies between senior leadership intentions and managerial actions. Tough conversations are essential for growth but often avoided due to fear. Psychological safety is misunderstood and misapplied in many organizations. Resilience in younger generations may differ from previous cohorts. Effective management requires understanding individual team members deeply. Training for managers should focus on practical skills for modern challenges. Chapters 00:00 Introduction to Mind the Gap Research 05:04 The Role of Mid-Management 08:39 Leadership vs. Management 16:18 Culture Multipliers vs. Bottlenecks 21:58 Shifting Mindsets in Management 23:37 Navigating the Transition from Peer to Manager 29:42 The Importance of Role Modelling in Leadership 31:51 Addressing Difficult Conversations 38:47 Resilience in Leadership and Generational Differences 44:37 Skills for Modern Leadership in a Hybrid World Mind the Gap Research: What People Get Wrong About Psychological Safety:
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139 | The Critical Role Leadership Plays in Shaping Organisational Culture | Denise Black and Denis Doolan
10/16/2025
139 | The Critical Role Leadership Plays in Shaping Organisational Culture | Denise Black and Denis Doolan
Episode Summary In this episode of Building Better Cultures, Scott McInnes sits down with Denise Black and Denis Doolan to explore the critical role of leadership in shaping organisational culture. Together, they unpack insights from the Mind the Gap report â highlighting the importance of intentionality, inclusivity, and the need for leaders to embody the culture they wish to create. The conversation delves into the consequences of neglecting culture, the essential capabilities leaders must develop, and the collaborative process of defining a target culture that aligns with organisational strategy. The episode wraps up with reflections on how leadership drives cultural change and performance across teams. Key Takeaways Leaders have a disproportionate impact on organisational culture. Inclusivity is essential for effective culture creation. Culture should be woven into the strategic DNA of the organisation. Empathy and active listening are critical leadership skills. Culture is not a standalone initiative â it enables all initiatives. Intentionality in leadership is crucial for cultural success. Feedback from employees is vital in shaping target culture. Communication reinforces culture and values. Leaders must model the behaviours they wish to see. A strong culture leads to better organisational performance. Chapters 00:00 â Introduction to Leadership and Culture 04:28 â Insights from the Mind the Gap Report 09:24 â The Role of Leaders in Shaping Culture 15:12 â Consequences of Abdicating Culture to HR 19:19 â Essential Capabilities for Senior Leaders 30:39 â Defining Target Culture 37:23 â Impact of Leadership on Cultural Change Resources đ Download the Mind the Gap report â
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138 | Mind The Gap Research: Insights on Organisational Culture | Sadhbh O'Flaherty & Scott McInnes
10/09/2025
138 | Mind The Gap Research: Insights on Organisational Culture | Sadhbh O'Flaherty & Scott McInnes
SUMMARY In this episode of the Building Better Cultures podcast, Sadhbh O'Flaherty takes over the mic to interview Scott McInnes about his recent research titled 'Mind the Gap.' The research explores the cultural challenges organisations face today, particularly through the lens of Chief People Officers (CPOs) in Ireland. The conversation delves into the motivations behind the research, key findings, and actionable insights for organisations looking to improve their culture. Key themes include leadership skill and will, the role of managers, the importance of learning and development, accountability for values, and the challenge of disconnection in the workplace. Scott emphasises the need for intentionality in creating a strong organisational culture that aligns with business strategies. Mind The Gap Research: TAKEAWAYS Connection among HR leaders is crucial. Understanding culture challenges requires frontline insights. Leaders set the tone for organisational culture. Everyone in the organization owns the culture. Managers play a key role in translating values to teams. Learning should be prioritized beyond formal courses. Accountability for values strengthens organisational culture. Feedback is essential for personal and professional growth. Intentionality is key in fostering workplace connections. Culture impacts business outcomes significantly. CHAPTERS 00:00 Introduction to the Podcast and Research 02:02 The Motivation Behind the Research 04:28 Leadership Skill and Will 06:55 The Manager Factor 10:54 Skills for Today and Tomorrow 15:09 Accountability for Values 20:54 The Challenge of Disconnection 27:22 Surprises from the Research 29:18 Connecting Themes to Business Outcomes 32:34 Actionable Steps for Organisations
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137 | Storytelling, Stakeholders, and Strategy: Communicating Change Right
06/12/2025
137 | Storytelling, Stakeholders, and Strategy: Communicating Change Right
Summary In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Catherine Fallon about the critical role of change communication in organizations undergoing transformation. Catherine shares her extensive experience in employee engagement and change management, emphasizing the importance of building trust and aligning stakeholders during periods of change. The conversation explores effective strategies for communicating change, the role of middle management, the significance of storytelling, and the necessity of engaging change agents to foster a supportive environment. Ultimately, the discussion highlights the need for honesty and transparency in communication to ensure successful change implementation. Takeaways Change communication is about building trust, not just issuing messages. Effective change communication aligns people towards a common goal. Resistance can cripple change programs if not managed properly. Honesty and transparency are critical in change communication. Middle management plays a vital role in translating change for their teams. Stakeholder analysis is essential to understand different perspectives. Stories can make change relatable and resonate with employees. Engaging change agents helps to influence and support the change process. Regular communication updates are necessary, even if there is no new information. Treating employees like adults fosters a culture of trust and engagement. Sound Bites "It's not what you do, it's how you do it." "Change is always going to happen in an organization." "Building trust with the people going through the change." "The worst case is resistance and friction." "You want to know where the pockets of resistance are." "Being honest and open is critical." "Treat your employees like adults and don't infantilize them." Chapters 00:00 Introduction to Change Communications 02:51 Catherine Fallon's Career Journey 05:45 The Importance of Change Communication 08:49 Effective Change Communication Strategies 12:09 The Role of Middle Management in Change 15:05 Understanding Stakeholder Perspectives 17:49 The Power of Storytelling in Change 21:04 Engaging Change Agents and Influencers 23:57 Final Thoughts on Honesty in Change Communication
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136 | Navigating Organisational Culture Challenges | Clare Duffield
06/05/2025
136 | Navigating Organisational Culture Challenges | Clare Duffield
Summary In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Clare Duffield, Assistant Chief Officer for People and Organisational Development at the Police Service of Northern Ireland (PSNI). They discuss the importance of workplace culture, the challenges faced by policing globally, and the insights gained from a cultural audit conducted within PSNI. Clare shares the findings of the audit, highlighting both concerns and strengths within the organisation, and emphasises the need for trust, recognition, and support in fostering a positive culture. The conversation concludes with practical steps for implementing cultural change and the significance of connecting employees to the organisation's mission and purpose. Takeaways Workplace culture is about the experience of employees. A clear mission and purpose are essential for organizational culture. Cultural audits can reveal both strengths and weaknesses. Trust and transparency are crucial for employee engagement. Recognition of achievements boosts morale and culture. Leadership visibility fosters trust within the organization. Cultural change requires time and commitment from leadership. Engaging employees in the change process is vital. Understanding the context of culture is important for effective change. Small, incremental changes can lead to significant improvements. Sound Bites "Culture is what's it like to work here?" "We have to be able to give back." "Trust starts with human connection." "It's about the person behind the uniform." "One step at a time. Marginal gains." "We need to invest in the police service." "Focus on the why. Why does it exist?" Chapters 00:00 Introduction to the Podcast and Guest 02:54 Understanding Workplace Culture 06:02 The Impact of Global Policing Challenges 08:56 Cultural Audit and Its Findings 11:48 Addressing Cultural Concerns 15:11 Positive Aspects of the Workforce 17:55 Building Trust and Support 20:49 Recognizing and Celebrating Achievements 23:45 Practical Steps for Cultural Change 27:02 Looking Forward: Implementing Change 29:58 Final Thoughts on Culture Change
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135 | The Evolving Role of Modern Leadership
05/29/2025
135 | The Evolving Role of Modern Leadership
Summary In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Dara Connolly, CEO of Common Purpose Ireland, about the evolving role of leadership in today's organizations. They discuss the importance of connection, self-awareness, and the need for leaders to adapt in a post-COVID world. Dara shares insights on practical strategies for effective leadership, the significance of mentoring, and the impact of good leadership on society. The conversation emphasizes the need for leaders to be open, curious, and engaged in their communities to foster positive change. Takeaways Connection is essential for effective leadership. Leaders must adapt to the changing landscape post-COVID. Practical networking is about building genuine relationships. Self-awareness is crucial for leadership development. Surrounding oneself with mentors enhances leadership skills. Creativity can be found in all professions. Good leadership contributes to societal change. Leaders should be open to new experiences and perspectives. Awareness precedes action in leadership decisions. Building trust is fundamental to successful leadership. Chapters 00:00 Introduction to Leadership and Learning 02:45 The Role of Connection in Leadership 05:51 Adapting Leadership in a Post-COVID World 09:10 Practical Tips for Effective Connection 12:12 Building Leader Capability for the Future 14:50 The Importance of Self-Awareness and Mindset 17:58 The Power of Good Leadership in Society 20:52 Final Thoughts on Leadership and Connection Sound Bites "Get together, we are stronger." "Creativity is everywhere." "Awareness precedes action." "Do good feels good." "Keep your mind open to opportunities." "Surround yourself with mentors." "A coach, an apprentice, and a Jedi."
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134 | Unlocking Potential: Neurodiversity, ESG, and Organisational Culture in Action
05/22/2025
134 | Unlocking Potential: Neurodiversity, ESG, and Organisational Culture in Action
Summary In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Lorna McAdoo, head of ESG at Version One, about the importance of organizational culture, the role of ESG in shaping that culture, and strategies for enhancing employee engagement, especially in a post-COVID world. They discuss the significance of listening to employees, integrating ESG into daily operations, and the potential of neurodiversity in the workplace. Lorna emphasizes the need for organizations to be flexible and proactive in creating an inclusive environment that fosters connection and collaboration among employees. Key Points Culture is hugely important for organizational success. Engagement and culture start from the ground up. ESG initiatives can enhance employee engagement. Creating real reasons for employees to come to the office is essential. Flexibility in work arrangements can tap into diverse talent pools. Listening to employees is key to building a supportive culture. ESG can be a powerful tool for culture building. Organizations need to think outside the box for talent acquisition. The integration of ESG into daily operations is crucial. Neurodiversity should be embraced as a valuable talent pool. Chapters 00:00 Introduction to Building Better Cultures Podcast 02:26 Understanding Organizational Culture 06:41 The Role of ESG in Organizations 12:45 Engagement Strategies Post-COVID 18:38 Integrating ESG into Daily Operations 24:53 The Importance of Neurodiversity in the Workplace
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133 | Empathy: The Missing Ingredient in Leadership | Keith Barry
05/15/2025
133 | Empathy: The Missing Ingredient in Leadership | Keith Barry
Summary In this engaging conversation, the speakers delve into the importance of non-verbal communication in leadership, the journey of a brain hacker, the power of subconscious storytelling, the role of empathy in communication, and the science behind influence through mirroring and rapport. They emphasize that effective leadership requires understanding and harnessing these elements to create a positive organizational culture. In this conversation, the speakers delve into the intricacies of influence, decision-making, resilience, and leadership. They explore how to effectively negotiate by understanding body language and the importance of gut instincts in decision-making. The discussion also emphasizes the need for mental resilience through acceptance and positivity, especially in challenging times. Finally, the speakers highlight the significance of authenticity in leadership, advocating for genuine connections with team members. Takeaways 99.9999% of leaders leave communication skills on the table. Leadership is a mindset, not a position. Cultural leadership involves leading teams effectively. Subconscious behaviors drive our actions and decisions. Storytelling is crucial for effective communication. Empathy is essential in today's volatile world. Tactical empathy can enhance leadership effectiveness. Understanding non-verbal communication is vital for leaders. Influence is built on trust and rapport. Effective storytelling involves hooks, tension, and payoffs. Influence can be achieved through understanding and mirroring body language. Trusting your gut instinct can lead to better decision-making. Life is messy, and accepting that can lead to personal growth. Chapters 00:00 Unlocking Non-Verbal Communication in Leadership 05:07 The Journey of a Brain Hacker 09:49 The Power of Subconscious Storytelling 14:59 Empathy and Communication in Leadership 20:01 Influence Through Mirroring and Rapport 21:30 The Art of Influence and Negotiation 23:12 Trusting Your Gut: The Role of Instinct in Decision-Making 28:42 Building an Unbreakable Mind: Acceptance and Positivity 37:53 Authenticity in Leadership: The Key to Connection
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132 | Navigating Middle Management Challenges in Modern Workplaces | Kathryn Whyte
05/08/2025
132 | Navigating Middle Management Challenges in Modern Workplaces | Kathryn Whyte
Summary In this episode, the conversation delves into the intricacies of workplace culture, emphasizing the importance of leadership, purpose, and employee wellbeing. The speakers discuss how culture is shaped by the behaviours tolerated within an organization and the critical role leaders play in modelling desired behaviours. They explore the challenges faced by middle management and the necessity of empowering employees to take charge of their wellbeing. The discussion highlights the need for intentionality in fostering connections and trust within teams, ultimately leading to a stronger organizational culture. Takeaways Your culture is defined by the worst behaviour you tolerate. Purpose should be central to organizational culture. Leaders play a crucial role but are not the sole influencers of culture. Middle management faces unique challenges in today's work environment. Wellbeing initiatives must be integrated into the organizational culture. Building trust is essential for effective communication. Employees should be empowered to lead wellbeing initiatives. Intentionality in interactions fosters better connections. Storytelling can enhance the understanding of purpose in work. Giving employees a voice is key to building a strong culture. Chapters 00:00 Understanding Workplace Culture 03:07 The Role of Purpose in Organizations 06:03 Leadership and Culture Dynamics 09:00 Middle Management Challenges 11:51 Wellbeing in the Workplace 14:47 Building Trust and Connection 18:11 Empowering Employees for Wellbeing 21:04 Creating a Strong Organizational Culture
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131 | Leadership, empathy & diversity lessons from Mumbai | BBC Shorts
04/02/2025
131 | Leadership, empathy & diversity lessons from Mumbai | BBC Shorts
When 20 senior leaders from 9 countries gathered in the heart of Mumbai, the lessons werenât found in PowerPoint decksâthey were found in the streets, in conversation, and in shared moments of discomfort and growth. In this episode, Scott McInnes reflects on his experience with the Common Purpose Senior Leader Programme, exploring how a city of contrasts challenged his assumptions, highlighted the power of diversity, and deepened his understanding of bias and empathy. A story about leadership that unfolds not in loud declarationsâbut in quiet, meaningful shifts.
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130 | From Employee to Owner: The Business of Coffee & Culture
02/13/2025
130 | From Employee to Owner: The Business of Coffee & Culture
Episode Summary In this episode of Building Better Cultures, Scott McInnes sits down with , CEO of , to discuss the companyâs incredible transformation over the past three years. Jonathan shares his journey from employee to owner through a management buyout (MBO) and the challenges he faced in reshaping the organisationâs leadership and culture. With a strong focus on communication, trust, and a people-first approach, Jonathan highlights how visibility, vulnerability, and fun play crucial roles in creating an engaged and motivated workforce. He also delves into the companyâs commitment to social impact, ensuring that business success translates into meaningful contributions to coffee-growing communities. This episode is packed with insights on leadership, resilience, and the power of responsible commerce to create real change. Key Takeaways Transitioning from employee to owner is a profound leadership shift. The MBO process is challenging but ultimately rewarding. Clear communication and trust-building are crucial for a successful transition. Leaders must be visible, present, and engaged with their teams. A great workplace culture includes fun as a key performance indicator. Peopleânot just coffeeâare at the heart of Paddy and Scottâs business. Strategic planning should involve and empower employees. Vulnerability is a strength, not a weakness, in leadership. Businesses have a responsibility to make a positive social impact. The future of Paddy and Scottâs is built on responsible commerce and community support. Chapters 00:00 Introduction and Background 08:54 Impact of MBO on Leadership and Culture 19:45 Emphasizing People Over Profit 34:52 Future Vision and Social Impact
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129 | The Eight Practices of Credible Leadership | Jenni Field
02/06/2025
129 | The Eight Practices of Credible Leadership | Jenni Field
EPISODE SUMMARY In this episode of Building Better Cultures, Scott McInnes sits down with Jenni Field, CEO of Redefining Communications, to discuss her new book Nobody Believes You and the critical role of credibility in leadership. They explore the eight interconnected practices that define credible leadership and examine how leaders can navigate post-pandemic organisational challenges with empathy, integrity, and self-awareness. Jenni shares research-backed insights on how leaders can build trust, foster a supportive culture, and adapt their communication styles to strengthen their credibility. From balancing vulnerability with professionalism to embracing feedback as a tool for growth, this conversation offers practical strategies for leaders looking to inspire confidence and drive meaningful change. KEY POINTS Credibility is the foundation of leadershipâwithout it, leaders struggle to gain trust and influence. Post-COVID leadership requires a shift towards empathy, integrity, and adaptability. The eight practices of credible leadership work togetherâleaders must develop all of them to be truly effective. Leaders must be intentional about communication, self-awareness, and feedback to maintain credibility. A strong organisational culture is built through supportive leadership and a clear vision. Empathy is not just an inherent traitâitâs a skill that can be developed and strengthened. ABOUT JENNI FIELD Jenni Field is an international speaker, author, podcaster, researcher, and business communications strategist. She specializes in helping teams and leaders use communication to take people and organisations from chaos to calm. From Canada to Slovenia, youâll find her talking about credible leadership, relationships at work, and how to be more impactful with your communication. A well-respected thought-leader in the communications industry, she is known for her optimistic outlook, energy, and honesty on any stage she is speaking on. Jenniâs podcast, Redefining Communications with Jenni Field, provides short 15-minute episodes focusing on different business topics and providing advice to help organizations go from chaos to calm. In 2021 published her first book Influential Internal Communication. Jenni has led several research projects to help organisations tackle some of their biggest challenges; In 2019 she carried out the only research into communication with deskless workers, repeating it in 2023 to see the impact of the pandemic on frontline teams. Her research in 2021 explored the role of line managers and in 2023 she researched the different practices that make a leader credible â leading to the publication of Nobody Believes You; Become a Leader People Will Follow. SOCIAL LINKS Instagram: X: REFERENCE LINKS
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128 | HubSpotâs Culture Code and Leadership Insights for Hybrid Work Success | Eimear Marrinan
01/30/2025
128 | HubSpotâs Culture Code and Leadership Insights for Hybrid Work Success | Eimear Marrinan
Episode Summary: In this episode of the Building Better Cultures podcast, Scott McInnes interviews , VP of People Experience at HubSpot, about how HubSpot has built and maintained a thriving corporate culture. The conversation explores the challenges and opportunities of hybrid work, the role of feedback and transparency, and the importance of intentionality in fostering meaningful employee engagement. Eimear shares practical advice and insights into aligning company values with the needs of employees and customers alike. Key Takeaways: acts as a guiding principle for hiring, management, and decision-making. Constructive, candid feedback fosters personal and organisational growth. Remote and hybrid work require intentional strategies for communication, engagement, and productivity. Managers need upskilling and support to lead effectively in dynamic work environments. Culture is an evolving product shaped by data, feedback, and leadership alignment. Aligning leadership around core principles enhances company mission and employee connection. Challenges faced by Big Tech reveal the need to balance employee well-being with business priorities. Chapters: 00:00 Introduction to Building Better Cultures Podcast 07:01 HubSpot's Culture Code and Its Importance 12:05 Feedback and Transparency in Organisational Culture 20:04 Intentionality in Communication and Management 25:44 The Importance of Intentionality in Management 36:01 Balancing Family Culture with Business Needs
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127 | From Words to Action: How Storytelling Unifies, Empowers & Transforms Organisations | The Cumberland
01/23/2025
127 | From Words to Action: How Storytelling Unifies, Empowers & Transforms Organisations | The Cumberland
EPISODE SUMMARY In this episode, Scott discusses the power of storytelling in organisations with Des Moore and Shelly Hayward from . They explore the importance of a common narrative during transformation, the co-creation process that engaged employees, and the significance of events like Cumberland Calling in celebrating the organisation's story. The conversation emphasises the need for authenticity, emotional connection, and the ongoing evolution of the narrative as the organisation continues its journey. KEY TAKEAWAYS Storytelling is critical for effective communication in organisations. A common narrative helps unify employees during transformation. Co-creation of the story fosters ownership and engagement. Emotional connection is key to engaging employees. Leadership involvement ensures authenticity and inspires trust. TIME STAMPS 00:00 Introduction to Storytelling in Organisations 02:19 Transformation Journey at Cumberland Building Society 07:10 The Importance of a Common Narrative 10:34 Co-Creation of the Cumberland Story 16:47 Cumberland Calling: Celebrating the Story 21:52 Engaging Leaders and Customers in the Narrative 27:15 The Positivity: Celebrating Pride in the Organisation 32:17 Continuing the Story: Future Directions
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126 | Building High-Trust Cultures: Leadership Strategies for Hybrid Work Success | Tim Threipland
01/09/2025
126 | Building High-Trust Cultures: Leadership Strategies for Hybrid Work Success | Tim Threipland
Episode Summary In this episode of the Building Better Cultures podcast, Scott McInnes welcomes from to discuss the critical role of trust in organisational culture and leadership. They explore how trust impacts performance, the effects of the pandemic on work culture, and the importance of intentionality in building high-trust environments. The conversation highlights the need for leaders to extend trust, create psychological safety, and navigate the complexities of hybrid work. Tim emphasises that trust is not just a soft skill but a vital component of business success, urging leaders to focus on measurable outcomes and engage employees in the process of building a trusting culture. Key Takeaways Trust is the cornerstone of effective leadership and thriving organisational cultures. High-trust cultures foster agility, leading to faster decision-making and improved performance metrics. Trust is not just a soft skillâit's a measurable and critical business outcome. The pandemic has spotlighted vulnerabilities in organisational cultures, offering opportunities for growth. Fear-driven, control-oriented leadership erodes trust and limits organisational potential. Psychological safety is the foundation of trust and must be intentionally nurtured within teams. Leaders must actively design and sustain cultures that prioritise trust to achieve long-term success. Employees play a vital role in trust-building by clearly communicating their needs, contributions, and feedback. Trust flourishes through consistent, transparent communication and alignment of expectations. Extending trust as the default approach empowers teams and reinforces a culture of mutual respect. Chapters 00:00 Introduction and Welcome Back 05:02 Understanding Trust in Organizations 11:53 The Impact of the Pandemic on Work Culture 18:01 Navigating Fear and Control in Leadership 25:10 Building High Trust Cultures 29:52 Key Takeaways and Closing Thoughts
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125 | The Leadership Edge: Mastering Communication & Connection | Marsha Acker
11/23/2023
125 | The Leadership Edge: Mastering Communication & Connection | Marsha Acker
Have you ever witnessed patterns of communication that didnât seem helpful or productive in your teams? Leadership and communication go hand in hand, and who better to unravel this intricate relationship than Marsha Acker. As the CEO of Team Catapult, Marsha understands that there is more to leadership than just technical prowess; itâs about understanding people dynamics and creating a safe environment for open and honest communication. Throughout the episode, Marsha dives into the complexities of leadership and effective communication within teams, self-awareness challenges and discusses the significant shift from individual to systemic thinking, shedding light on the growing popularity of team coaching. Key discussions include: 1. A self-leadership quest: How to work with other humans 2. An insight into communication dynamics and the four speech acts 3. Communication patterns in teams and organisations 4. The principle of bringing offline conversations into the room 5. Are leaders holding back from being vulnerable at work? 6. The edge of leaders in navigating fast-paced business environments 7. Change management: The importance of explaining the why 8. The evolution of team coaching and the benefits of coaching as a system 9. Recommendations for leaders navigating change Plus lots more! With a focus on the evolving nature of leadership in todayâs fast-paced environment, Marsha emphasises the importance of embracing vulnerability and diverse perspectives. This episode will help leaders drive positive change, improve communication, and build better organisational cultures by understanding speech acts, introducing shared language, and focusing on team dynamics. âItâs impossible, I think, for any one person to be able to have all the answers anymore. But yet, I think thatâs an edge. I think itâs leftover from what we believe we think about leaders and what theyâre supposed to be able to do, to what they need to do today.â â Marsha Acker. ABOUT MARSHA ACKER LinkedIn: Book: Work: ABOUT SCOTT McINNES: Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking ABOUT WORKVIVO: If youâre struggling with communications in this time of new hybrid workplace conditions, to explore Workvivo, a collaboration platform that offers seamless digital integration. If you enjoyed this podcast, please consider clicking to rate and review it! This podcast was proudly produced in partnership with
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124 | How To Avoid The High Cost Of Miscommunication | Erin Lebaqz
11/16/2023
124 | How To Avoid The High Cost Of Miscommunication | Erin Lebaqz
Can clear communication and the power of the pen have a transformative impact on your business? Absolutely! Get ready to discover all the 'write stuff' as we explore the influence of intentional communication with the founder of High-Value Writing, Erin Lebaqz. In this episode, Erin takes an in-depth look at how leaders can foster trust, respect, and belonging through thoughtful and deliberate writing, creating an environment where people feel supported and acknowledged. Being a good writer isn't solely about getting your message across; it's also about understanding your audience. Erin emphasizes the importance of considering different cultures and generations in your writing and unveils the role of emotion, including the surprising credibility boost that can come from emojis. Key discussions include: The power of writing and the cost of miscommunication Clarity: The key to confusion-free communication Effective communication in a post-pandemic work environment Leadership Models: Can written communication impact organisational culture? Write like a leader: Tips on mastering intentional writing The rising role of emotion in writing Writing for you VS writing for others The key to unlocking your writing confidence Plus lots more! Erin provides all the tips for avoiding the high cost of miscommunication and shares the secret to boosting your writing confidence, reminding us that writing is situational, which we are all experts on. So, hit play now and get ready to build better cultures through the written word! "The biggest connection in today's world between writing and business success is employee retention. People leave workplaces when they don't feel happy or appreciated or their growth is cared about. And where do we get those messages, through communication." â Erin Lebaqz. ABOUT ERIN LEBAQZ LinkedIn: Work: Get the High-Value Writing book: ABOUT SCOTT McINNES: Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking ABOUT WORKVIVO: If you're struggling with communications in this time of new hybrid workplace conditions, to explore Workvivo, a collaboration platform that offers seamless digital integration. If you enjoyed this podcast, please consider clicking to rate and review it! This podcast was proudly produced in partnership with
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123 | How to Avoid Culture-Killing DEI Blunders | Aleksandar Damchevski & Christiane Bisanzio
11/09/2023
123 | How to Avoid Culture-Killing DEI Blunders | Aleksandar Damchevski & Christiane Bisanzio
How does the saying go? Is the glass half full, or is it half empty? Now, apply this to DEI in the workplace, and you'll see our guests, Christiane Bisanzio and Aleksandar Damchevski, challenge this very notion. In this episode, Aleks and Christi delve into the evolving landscape of DEI, highlighting the progress made and the work that still needs to be done. This episode revolves around their insightful book, The Other 364 Days, and the profound idea that DEI should not be merely a day-long celebration but a year-round commitment in every workplace. Throughout the discussion, we hear how organisations prioritise external appearances over internal actions, the responsibility of leadership in fostering diversity and inclusion, and the crucial part of setting precise and measurable inclusion goals. Aleks and Christi also reflect on common oversights made during event celebrations like Pride Week and International Women's Day. Key discussions include: The glass half full: A reflection on the progression of DEI Are workplaces becoming more divided or more diverse? Risk VS Opportunity: The two approaches to DEI Who is responsible for driving diverse, equitable and inclusive workplaces? The importance of understanding and addressing internal biases and behaviours to create a more inclusive culture Key pitfalls hindering the success of organisational DEI Initiatives How authenticity can create more hope and drive change Is unconscious bias training ineffective? The flourishing link between DEI and ESG The one simple change that will transform your workplace "DEI is never a destination. It's always a journey. So this is never ending, it never stops, you have new trends, new topics, new themes coming up, but the overall importance of DEI remains." - Christiane Bisanzio. ABOUT CHRISTIANE BISANZIO AND ALEKSANDAR DAMCHEVSKI LinkedIn: Book: ABOUT SCOTT McINNES: Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking ABOUT WORKVIVO: If you're struggling with communications in this time of new hybrid workplace conditions, to explore Workvivo, a collaboration platform that offers seamless digital integration. If you enjoyed this podcast, please consider clicking to rate and review it! This podcast was proudly produced in partnership with
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122 | Mastering Internal Communications: The Lifeblood of Organisations | Emily Hecker
11/02/2023
122 | Mastering Internal Communications: The Lifeblood of Organisations | Emily Hecker
Workplace culture is as strong as the communication it thrives on and as fragile as a string of miscommunications. Internal communications is the lifeblood of organisations, holding the power to inspire, inform and engage employees. This week, leading internal communications expert and author of âMe, Myself and ICâ, Emily Hecker, joins Scott to dive right into its indispensable role in shaping organisational culture and unveiling how communication barriers can stunt growth. This episode is packed to the brim with wisdom as Emily reveals how to gain buy-in from senior leaders and master the art of storytelling to drive your business forward. Emily also shares her advice on making internal comms a core business priority, highlighting the need for clear communication expectations within organisations. Key discussions include: Falling in love with the process of storytelling and creating narratives. How to master internal communications. The role of internal communication in shaping organisational culture. The three tiers of communicators within an organisation. The key to empowering employees to become better communicators. Identifying what effective communication looks like. The impact of the global COVID-19 pandemic on internal communications. Donây shy away from success: The importance of showcasing successes to prove value. and gain leadership buy-in. How to provide support to leaders to become effective communicators. The three critical elements of effective communication. Plus lots more! Emily is the embodiment of the power of storytelling, weaving her journey from a writing enthusiast to a corporate communication maestro. This episode is a masterclass on how communication can make or break your workplace culture. So, If you are ready to take the first step towards a more robust, interconnected, and engaged workplace culture, this is a must-listen for you! âInternal communication is the lifeblood of organisations. Many studies show how it influences productivity, performance and satisfaction, all of which are key components to shaping culture.â â Emily Hecker. ABOUT EMILY HECKER: LinkedIn: Work: Book: ABOUT SCOTT McINNES: Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking ABOUT WORKVIVO: If youâre struggling with communications in this time of new hybrid workplace conditions, to explore Workvivo, a collaboration platform that offers seamless digital integration. If you enjoyed this podcast, please consider clicking to rate and review it! This podcast was proudly produced in partnership with
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121 | Cultivate Sustainable & Vibrant High-Performing Cultures | Eric Stone
10/26/2023
121 | Cultivate Sustainable & Vibrant High-Performing Cultures | Eric Stone
Get ready to blast your workplace culture into new heights with the valuable guidance of this weekâs special guest, Eric Stone. Eric is the founder of Clear Path Ventures and an acclaimed author who promises to enlighten your understanding of aligning organisational behaviour with values. Throughout the discussion, Eric lays out the five pillars of employee engagement and reveals the correlation between increased employee engagement levels and customer loyalty. Eric also tackles the challenge of maintaining a vibrant culture in remote work settings, emphasising the importance of open communication, ongoing training, and recognition. This episode is an invaluable resource for anyone keen on cultivating a thriving and sustainable culture within their organisations. Key discussions include: A non-complicated rundown of workplace culture Five factors to foster a high-performing culture The hiring process: What a character test can reveal Measuring organisation culture: An introduction to the six-point inspection How employee empowerment can lead to a sustained and unique culture The power of sharing stories within an organisation Are your employees performing in sync with company values? Is organisational culture maintainable in a hybrid working world? The consequences of mandatory office returns The importance of being intentional in designing and communicating culture Plus lots more! âAny time you have shared values and beliefs, that tends to create really good behaviours. Excellent behaviours over a consistent period of time lead to desirable outcomes.â â Eric Stone. ABOUT ERIC STONE: LinkedIn: Work: EPISODE RESOURCES: Book: Jumpstart Your Workplace Culture by Eric Stone ABOUT SCOTT McINNES: Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking ABOUT WORKVIVO: If youâre struggling with communications in this time of new hybrid workplace conditions, to explore Workvivo, a collaboration platform that offers seamless digital integration. If you enjoyed this podcast, please consider clicking to rate and review it! This podcast was proudly produced in partnership with
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120 | Workplace Well-being: A Blueprint for Transformation | Brian Crooke
10/19/2023
120 | Workplace Well-being: A Blueprint for Transformation | Brian Crooke
Are you ready to transform your workplace into a haven of well-being? If so, buckle up as Brian Crooke, founder of Workplace Well-being Ireland and Course Director of the Postgrad Certificate in Workplace Wellness at Dublinâs Trinity College, guides us through the ever-evolving landscape of workplace well-being. From his journey as a ârecoveringâ management consultant to becoming a well-being advocate, Brian reveals the power of understanding and implementing well-being at the workplace and how it is intrinsically linked to an organisationâs vision and business objectives. Brian also delves into the magic of storytelling, the importance of leaders role-modelling healthy behaviours and creating a culture of permission. Key discussions include: 1. Workplace health promotion: Your well-being goes beyond physical health 2. The three pillars of well-being 3. The importance of aligning well-being initiatives with an organisationâs vision and objectives 4. Building a culture of health: Connecting hard data with human stories 5. CEOs leading the way: How leaders are fostering supportive working environments 6. How to set up a well-being champion network for continued success 7. Incentivising and recognising change agents to drive business performance 8. A spotlight on Irish businesses promoting and sustaining well-being 9. How you can start improving workplace well-being Plus lots more! This episode is your essential roadmap to transform your workplace into a well-being hub. Brian generously shares invaluable advice on how to kick-start your well-being journey, offers his blueprint for establishing champion networks destined for success and reveals the inspiring Irish businesses leading the way. âStart with why. Why is this important to you and your organisation? I always try and align what an organisation is doing, from a well-being perspective with their organisationâs vision, and business objectives.â â Brian Crooke. ABOUT BRIAN CROOKE: LinkedIn: Work: EPISODE RESOURCES: Article: Harry Goddard, CEO of Deloitte Ireland See Change - Irish organisation dedicated to ending mental health stigma ABOUT SCOTT McINNES: Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking ABOUT LinkedIn: ABOUT WORKVIVO: If youâre struggling with communications in this time of new hybrid workplace conditions, to explore Workvivo, a collaboration platform that offers seamless digital integration. If you enjoyed this podcast, please consider clicking to rate and review it! This podcast was proudly produced in partnership with
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119 | Building Bridges of Trust: The Foundation for a High-Performance Environment |Â Lily Woi
07/21/2023
119 | Building Bridges of Trust: The Foundation for a High-Performance Environment |Â Lily Woi
Ever wondered what the secret sauce is for enhancing performance and productivity? Well, wonder no more as culture change catalyst, author and leadership coach Lily Woi is here to unveil how to drive change and boost your working environment. Lily is no stranger to working with multinational companies to drive change and transformation and believes that creating an environment that fosters high performance and productivity requires a people-centred approach. Throughout this discussion, Lily highlights the importance of focusing on people and acknowledging that they are the core of an organisation's success, creating a unified vision for organisational success and building bridges of trust. Key discussions include: 1. An introduction to Lily Woi 2. Striking a balance between high-performance and people-centred organisations 3. Business transformation: the top-down and bottom-up approach 4. Vulnerability in leadership: the benefits and the risks of being a vulnerable leader 5. The key to setting up a culture of alignment and the crucial role of internal communications 6. The value of autonomy, empowerment and accountability in the workplace 7. How to avoid the cycle of failure 8. Ways to become a more transparent leader Plus lots more! Lily's leadership and organisational transformation expertise provide a wealth of knowledge for any business looking to improve its culture. Hit play now to learn how to empower, engage and excel from Lily's valuable experience and insights. "Creating a more human-centred approach is often the key to enhancing performance and productivity. You are not able to have a high-performing organisation if you don't focus on your people. They are core to your success."â Lily Woi. ABOUT LILY WOI: LinkedIn: Work: ABOUT SCOTT: Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking ABOUT WORKVIVO: If you're struggling with communications in this time of new hybrid workplace conditions, to explore Workvivo, a collaboration platform that offers seamless digital integration. If you enjoyed this podcast, please consider clicking to rate and review it! This podcast was proudly produced in partnership with
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118 | Unleashing the Power of Courageous Leadership: A Pathway to Success | Joanna Howes
06/27/2023
118 | Unleashing the Power of Courageous Leadership: A Pathway to Success | Joanna Howes
Are you striving to become a more courageous leader, challenge the status quo and drive innovation? If so, this latest episode with Joanna Howes, International Coach of the Year and founder of The Change Creators, is for you as we delve into leading with courage, igniting your self-awareness, unlocking high performance and empowering others. We understand that knowing where to turn for guidance can be challenging if youâre in a leadership role and feeling overwhelmed, and thatâs why Joanna is here to help. Joanna dives deep into the attributes of courageous leadership, from empowering others and being vulnerable to taking action and creating clarity. Key discussions include: An introduction to Joanna Howes Courageous leadership: stepping into the courageous zone What does a courageous leader look like? The relationship with yourself and the importance of looking within The role of courage when driving change in an organisation Unlocking strength through vulnerability and setting clear expectations Leadership 101: the art of communication and listening Is there a difference between high-performance and high achievers? The value of a growth mindset and why protecting your energy is vital How you can become more courageous today Plus lots more! With the right mindset and guidance, any leader can learn to be brave and create a better culture in their workplace. Hit play now and get ready to learn how you can transition from a reliant leader to an effective one and get the insights you need to grow and become a courageous leader. âSo many leaders think everyone can read their mind and see the world. When you accept they canât, itâs your responsibility as a leader to paint the picture for them and understand them so they can move forward with you. It takes more time, but it does mean youâll get the results.â - Joanna Howes. ABOUT JOANNA HOWES: LinkedIn: Work: ABOUT SCOTT: Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking ABOUT WORKVIVO: If youâre struggling with communications in this time of new hybrid workplace conditions, to explore Workvivo, a collaboration platform that offers seamless digital integration. If you enjoyed this podcast, please consider clicking to rate and review it! This podcast was proudly produced in partnership with
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117 | The Red Thread Model Every Leader Should Know | Sonya Shelton
06/13/2023
117 | The Red Thread Model Every Leader Should Know | Sonya Shelton
Are leaders blaming employees for their own failures? In today's rapidly changing corporate landscape, establishing a strong company culture is more important than ever. Companies that fail to create a sense of purpose and passion risk losing talented employees and alienating consumers. That's where Sonya Shelton comes in. As the CEO and founder of Executive Leadership Consulting, Sonya helps fast-growth companies connect their business strategy with their company culture to maintain growth. In this episode, Sonya provides practical insights into the importance of empowering employees, promoting collaboration, and clarifying internal communications and shares the leadership model that all leaders should be aware of, the Red Thread model. Key discussions include: An introduction to Sonya Shelton The triangle of culture, leadership and strategy How leaders can help employees align with business strategies The pandemic wake-up call: the connection to purpose The five Pâs of the Red Thread Leadership Model The power of collaboration within a company How decision-making can impact teams and individuals within an organisation The key to creating intentionality and a positive workplace culture Leadership problems: What leaders need to stop doing right now How to help people align to strategy Plus lots more! Sonyaâs expertise and guidance are invaluable for any company striving to build a better culture. Tune in now to discover how to make meaningful connections between your business strategy and company culture and how to empower your employees to be passionate about the company's purpose. âHelping people understand why they're doing what they're doing, and how it's going to help them in their job and help the company ultimately, they'll be on board. If you're putting rules in place, just for the sake of it, and they don't really see the point, they're either not going to do it, or they're not going to be engaged.ââ Sonya Shelton. ABOUT SONYA SHELTON: LinkedIn: Work: ABOUT SCOTT: Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking ABOUT WORKVIVO: If youâre struggling with communications in this time of new hybrid workplace conditions, to explore Workvivo, a collaboration platform that offers seamless digital integration. If you enjoyed this podcast, please consider clicking to rate and review it! This podcast was proudly produced in partnership with
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116 | The Adventure of Leadership: Unleashing Your Inner Explorer | Sue Stockdale
05/24/2023
116 | The Adventure of Leadership: Unleashing Your Inner Explorer | Sue Stockdale
Have you ever wondered how we can approach life as an adventure? In the world of work, a sense of adventure can mean embracing change and uncertainty, taking risks, and being open to new experiences and opportunities. Joining Scott this week to delve into the adventure of leadership and unleashing your inner explorer is Polar explorer and executive coach Sue Stockdale. With a focus on self-awareness, adaptability, grounding and resilience, Sue emphasises the importance of an adventurous mindset, being comfortable with discomfort and risk-taking, and inspiring teams to drive positive change. Key discussions include: An introduction to Sue Stockdale Why you should never be a psychological slasher Fostering a sense of adventure in the working environment The characteristics of an adventurous mindset The importance of self-awareness in business How to navigate through change in the workplace The power of honesty and vulnerability The telling signs of overconfidence The elastic band of resilience Plus lots more! Whether you are a leader navigating change or an individual seeking personal growth, this episode offers valuable insights and actionable tips for achieving your goals and building better cultures. âInspiration is often an underutilised skill that leaders are not using best to inspire people to change. When our leader is there supporting and encouraging us and sharing and recognising the belief in our potential, that inspires you to want to up your game and do your best for your leader..â â Sue Stockdale. ABOUT SUE STOCKDALE: LinkedIn: Work: ABOUT SCOTT:⯠Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clickingâŻâŻ ABOUT WORKVIVO:âŻâŻ If youâre struggling with communications in this time of new hybrid workplace conditions,âŻâŻto explore Workvivo, a collaboration platform that offers seamless digital integration.⯠If you enjoyed this podcast, please consider clickingâŻâŻto rate and review it!⯠This podcast was proudly produced in partnership with
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115 | Inbox Overload to Email Excellence | Mastering the Art of Business Communication | Kim Arnold
05/08/2023
115 | Inbox Overload to Email Excellence | Mastering the Art of Business Communication | Kim Arnold
Have you ever had to deal with miscommunications in the workplace? Are you struggling to keep up with the sheer number of emails you receive daily? Joining Scott this week is communication expert Kim Arnold to shed light on how to connect more effectively. Kim delves into the world of email communication, explores the impact of poor email etiquette, and shares insights on the use of concise language, tone of voice, accuracy, and the increasing use of emojis in emails. Keep an ear out for Kimâs must-know tips on creating a more human tone that fosters connections and relationships. Key discussions include: An introduction to Kim Arnold The problems poor email etiquette is creating in business today The impact of COVID-19 on business communication The overlooked skill of effective writing The importance of embracing feedback Generational approaches to communication Do emojis belong in business communications? Top tips for mastering your work emails And more! âWe tend to move into formal posh, Iâve got my top button done up, Iâve got my jacket on, and Iâm not going to crack a smile here. And people are starting to realise that that doesnât always create relationships. It doesnât create connections. It doesnât build bridges with people because we sound like robots.â â Kim Arnold. ABOUT KIM ARNOLD: LinkedIn: Work: ABOUT SCOTT:⯠Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clickingâŻâŻ ABOUT WORKVIVO:âŻâŻ If youâre struggling with communications in this time of new hybrid workplace conditions,âŻâŻto explore Workvivo, a collaboration platform that offers seamless digital integration.⯠If you enjoyed this podcast, please consider clickingâŻâŻto rate and review it!⯠This podcast was proudly produced in partnership with
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114 | Mastering the Art of Communication | Katja Schleicher
04/25/2023
114 | Mastering the Art of Communication | Katja Schleicher
We've all heard that knowledge is powerâbut in the age of the internet, is knowledge still enough? Special guest Katja Schleicher, founder of Impact Communications Coaching, is here to teach us more about the shift from knowledge to emotional selling proposition and the importance of communication in an age of digital media. Get ready to find out how to make your message stand out in the sea of noise and learn techniques for crafting effective communication. Key discussions include: An introduction to Katja Schleicher Why effective communication in leadership is essential The biggest barriers to communicating effectively The art of saying extraordinary things with ordinary words Creating space for psychological safety The importance of storytelling in business The key to measuring the effectiveness of communication How to ignite your communication skills today! Plus, lots more! Katja's advice is essential for any leader looking to build better cultures and connect with their audience more deeply. Listen for practical tips on improving your communication skills and making a lasting impact in your organisation. "Knowledge is not an advantage anymore. Knowledge is a commonality. The difference between success and being mediocre as a company is how you get your message across." â Katja Schleicher. ABOUT KATJA SCHLEICHER: LinkedIn: Work: | ABOUT SCOTT:⯠Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clickingâŻâŻ ABOUT WORKVIVO:âŻâŻ If you're struggling with communications in this time of new hybrid workplace conditions,âŻâŻto explore Workvivo, a collaboration platform that offers seamless digital integration.⯠If you enjoyed this podcast, please consider clickingâŻâŻto rate and review it!⯠This podcast was proudly produced in partnership withâŻ
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