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The Brand Won't Save You

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Release Date: 09/05/2024

257 The Real Cost of Stupid People at Work show art 257 The Real Cost of Stupid People at Work

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Stupid people in organizations aren’t always easy to spot. They can appear confident, energetic, and articulate in interviews, fooling even the most seasoned managers. But over time, their lack of insight and poor judgment start surfacing. These individuals often speak before they think, overwhelming those around them with bluster and assertiveness instead of substance. Their loudness masks a lack of critical thinking, and in brainstorming sessions, they dominate through sheer brute volume rather than value. This becomes toxic when the time comes to sift, weigh and refine ideas. They insist...

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256 Your Presentations Is Mind Numbing And Brand Destroying show art 256 Your Presentations Is Mind Numbing And Brand Destroying

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

We watched a big-name company blow a golden opportunity. The speaker was the President, and he had a dramatic story to tell—corporate crisis, media attacks, public apologies, and a redemption arc. Yet his presentation landed like a lead balloon. Why? Because he delivered it in a lifeless monotone, with no energy, emotion, or storytelling. It was a flat narrative built around a dull slide deck that never got lift off. This wasn’t just a bad speech—it was a brand-damaging catastrophe of a speech. And it reminds of David Ogilvy’s tomato soup story: when asked why he didn’t promote...

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255  Own the Mistake Or Lose The Customer show art 255  Own the Mistake Or Lose The Customer

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Things go wrong. That’s life in business. Mistakes, delays, accidents — they’re inevitable. But the real difference is how we handle them when they occur. In Japan, people expect you to own the mistake, not hide from it. Silence, excuses, or blaming the customer won’t work. In fact, they can do invisible, long-term damage to your reputation — the kind you won’t see on a balance sheet, but it’s there, quietly draining future revenue. We’ve seen projects nine months late, completely off the mark, and somehow the provider still tried to flip the blame onto the client. That’s not...

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254 Cease Your 254 Cease Your "Three-Day Priest" Mentality

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

The Japanese saying "mikka bozu," or "three-day priest," perfectly captures the common experience of initial enthusiasm quickly fading. People sign up for the priesthood, find it tough and promptly give up. We often begin new endeavours with resolute resolve, but daily challenges diminish our commitment. If you feel yourself teetering on the brink, don't be discouraged. Instead, reassess your goals and focus on what's achievable to build momentum. It's easy to fall into an all-or-nothing mindset with resolutions, leading to complete collapse and abandonment when reality sets in. We should...

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253  Ace Your Team Pitch Or Face Oblivion show art 253 Ace Your Team Pitch Or Face Oblivion

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Team presentations differ significantly from solo presentations, where you have complete control. A common mistake is inadequate rehearsal, which can damage personal and organizational reputations. Thorough preparation with multiple rehearsal sessions is crucial.  The order of speakers matters too. The strongest presenters should lead to create a positive first impression, while technical, nerdy experts can present in the middle. Be careful to not allow mechanical slide creation consume all the preparation time; practicing soft skills are also super...

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252 The Classic Sales Brush Off In Japan show art 252 The Classic Sales Brush Off In Japan

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

In Japan, the common response of “We’ll think about it” often comes after a salesperson’s second meeting with a client. The first meeting focuses on establishing trust and understanding the client’s needs, while the second involves presenting a proposal and trying to close the deal. However, the reality is different: many Japanese salespeople jump straight into pitching their product’s features without fully understanding the client’s needs, leading to this vague response. This happens because they often miss out on clarifying the client’s true objections, which could be hidden...

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251 Accountability show art 251 Accountability

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Holding people accountable is essential for any leader, yet many struggle with it, leading to missed deadlines, poor performance, and incomplete work. Often, this happens because people aren’t deliberately failing; they’re simply lacking the structure and guidance needed to perform at their best. As leaders, we must start with ourselves, particularly in managing our time effectively. Poor time management causes unnecessary stress, impacting both our own performance and the mood of the team. Stress is contagious, and a leader's mood can easily affect the entire workplace atmosphere. A major...

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250 Mindset for Presentations show art 250 Mindset for Presentations

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Our mindset is key to success in any activity, whether it's sports, business, or public speaking. Yet, many of us forget this vital aspect when preparing for presentations. We dive straight into the content, logistics, and technicalities without pausing to ensure we have the right mental attitude. Since a presentation puts both our personal and professional brand on display, it’s important to get this right. Confidence is crucial for any presenter, especially when dealing with nervousness. Even if we're feeling uncertain or anxious, we must hide that from the audience. Hesitation can destroy...

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249 Case Studies For Sales show art 249 Case Studies For Sales

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Getting Japanese clients to agree to share case studies can be tough due to their cautious approach to divulging company information. The “no” response often feels final, and persuasion can fall short because company policies prevent employees from deviating from established rules. It’s not uncommon for clients to fear favoring one provider over another, which leads to reluctance in making exceptions. This reluctance may seem frustrating to outsiders, but it’s a challenge that requires creativity and strategic thinking. Instead of giving up on case studies altogether, we can create two...

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248   Top Leader Challenges show art 248   Top Leader Challenges

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Running a successful business requires sharp focus on cost control, maintaining quality, building the brand, staying alert to competitors, and appealing to stakeholders. However, a growing challenge in today's business world is managing people. In Japan, there’s a rising concern about attracting and retaining qualified staff. The once abundant pool of candidates is shrinking, with more industries facing staffing shortages. Employees now have multiple job options, making it essential for businesses to stand out and ensure they keep their employees satisfied. People don't leave companies, they...

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My eyes are closing.  I am struggling to stay awake.  There is something about this presentation that is not working.  I thought, it must be me.   I must be tired.  Later however I realized the problem.  I was being lulled into sleep by the monotone delivery of the presenter.   

The brand by the way is gorgeous.  This is seriously high profile, a name that everyone knows and respects.  The name alone triggers images that are all first class.  The slides and videos he presented were all quality.  These people have money and they know about marketing very high end products. 

Our speaker had all of this powerful support going for him, yet the actual presentation was sleep inducing.  Why was that?  The brand is a passion brand, but there was no passion.  The brand is a great story, but the storytelling was minimal.  The delivery was wooden.  Measured, but wooden. 

Fortunately, despite his lifeless delivery, the brand is so powerful it can survive his attempt to murder it.  But what a wasted opportunity.  It is not as if this brand doesn’t have competitors.  He is their guy in Japan, so that is his job, every time, everywhere.

It was a good audience too.  These are people who appreciate a good brand, who are influencers, who can spread the message.  No one will bother though because they were not receiving any energy from this talk. 

Brands are being recreated every single day.  When the product is consumed that is a brand defining moment.  If the brand promise is not delivered when the product or service is consumed, then the brand is that much lessened.  If this continues, then the brand will disappear, vanquished by its competitors. 

If our man in Japan had given a high energy presentation, extolling the virtues of the brand, that would have been consistent with the positioning of the brand.  If you are representing a funeral home however, that would not be appropriate.  So obviously we need to be congruent.  This brand case though would be a great platform for enthusiastic storytelling and verbal passion for the brand.  Where were the gripping stories of high drama and intrigue, as they duked it out with their competitors across the globe and over the decades?  Where were the human dimension stories of the customers who were famous and fans. 

There was little or nor energy being transmitted to the audience. When we speak we have to radiate that energy to the listeners.  We need to invigorate them.  We do this through our voice and our body language.  It is an inside out process, where the internal belief is so powerful it explodes out to the audience.  They see we are convinced, we are believers and they become believers too. 

Let’s raise our energy levels up when promoting our company in a public presentation.  Make sure our voice is using all the range of highs and lows to get full tonal variety.  No monotone delivery please. We need to punch out hard certain key words and phrases, like the crescendos in classical music.  We need our body language to be backing this up, our gestures in sync with what we are saying.  We need to lift the energy of the audience through our personal power.