loader from loading.io

The Brand Won't Save You

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Release Date: 09/05/2024

285 The Iceberg Method For Handling Client Pushback show art 285 The Iceberg Method For Handling Client Pushback

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Q: Why should salespeople expect objections in Japan? A: Because pushback, rejection, and disinterest are the natural state of selling. Getting to “yes” is the exception. If you expect objections, you stay calm and you don’t take resistance personally. Mini-summary: Objections are normal; a sale is the exception. Q: What’s the most common mistake when an objection appears? A: Answering the first objection immediately. The first thing you hear may not be the real issue. If you respond too quickly, you can waste time solving the wrong problem. Mini-summary: Don’t race to answer the...

info_outline
284 Leadership Bench Strength in Japan: Coaching, Culture, and Courage: The Japan Business Mastery Show show art 284 Leadership Bench Strength in Japan: Coaching, Culture, and Courage: The Japan Business Mastery Show

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

  Q: Why does leadership development in Japan feel so slow? A: Because talent is often held hostage to time. Age, longevity and seniority can outweigh capability, so people wait rather than accelerate their readiness. OJT is the default pathway, but it only works when the boss can teach, communicate and coach. When that capability is missing, development becomes inconsistent and slow. Mini-summary: If time and seniority do the deciding, leadership growth stays glacial. Q: Why do some Japanese high potentials decline promotions? A: Many say, “I don’t feel I’m ready yet.” Sometimes...

info_outline
283 Your Story Vault: The Fastest Way To Build Better Talks show art 283 Your Story Vault: The Fastest Way To Build Better Talks

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Q: Why do capable people feel stuck when preparing a presentation? A: Because they start at the slide deck. Slides are a container, not the content. When you begin with formatting, you skip the richest source you have: your own experiences at work and in life. Mini-summary: Don’t start with slides; start with experiences. Q: What should you look for in your “experience vault”? A: Look for highs and lows. The best deal, the strongest project, the train wreck that went off the rails, the colleague who lifted the whole team, and the person who kept digging a deeper hole. These moments...

info_outline
282 Why Can’t Salespeople Rely Only on Marketing for Leads? show art 282 Why Can’t Salespeople Rely Only on Marketing for Leads?

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Q: Why isn’t marketing enough to keep the pipeline full? A: Marketing can help through database segmentation, SEO content, white papers, eBooks, and paid search. Buyers will download or enquire, but from a sales point of view that’s never enough. If you want the top of the funnel to stay full, sales has to take control and generate leads directly. Mini-summary: Marketing helps, but sales must actively create new opportunities. Q: What does accountability look like in sales activity? A: It starts with KAIs, Key Activity Indicators. Track the ratios from calls and emails to contacts, from...

info_outline
281 Accountability In Your Team show art 281 Accountability In Your Team

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Q: Why do dynamic leaders often struggle to listen well? A: Because they’re focused on making things happen. They drive decisions, push through obstacles, and can turn conversations into monologues rather than dialogues. Mini-summary: High drive can crowd out listening. Q: Why can this become worse in Japan? A: Getting things done in Japan can require extra perseverance, especially for entrepreneurs and turnaround leaders. The “push hard” style becomes the default operating procedure. Mini-summary: Japan’s hurdles can reinforce a push-only habit. Q: What’s the hidden cost of poor...

info_outline
280 Build Your Presenting Style show art 280 Build Your Presenting Style

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Creating Your Personal Style When Presenting When people hear you’re speaking, do they say, “I need to attend that talk”? Style can be built on purpose—by choosing what you’ll be known for and practising it in public.  Q: Can you really create a personal presenting style? A: Yes. Decide your signature—energy, data, stories, razor-clear analysis—then build toward it. Borrow from role models and subtract anything that isn’t you. Mini-summary: Style is deliberate: choose a signature and subtract the rest. Q: How do you build a following without constant stage time?...

info_outline
279 Stop Forcing Fit: Only Sell What Solves Client Problems show art 279 Stop Forcing Fit: Only Sell What Solves Client Problems

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

 Stop Forcing Fit: Sell What Solves Client Problems Square-peg selling destroys trust and lifetime value. Here’s how to redirect, realign and customise so the solution fits the client—not the quota.  Q: What’s the #1 mistake salespeople make? A: Poor listening. They talk too much, miss cues and push their agenda. Start with questions and let the buyer lead briefly if small talk stalls. Mini-summary: Ask first, listen fully, then steer. Q: How do I get the conversation back on track? A: Redirect: “May I ask what outcome matters most right now?” Map goals,...

info_outline
278 Your Face Is the Firm: Master Persuasive Speaking show art 278 Your Face Is the Firm: Master Persuasive Speaking

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Leaders Be Persuasive We’re judged by what we say and how we say it. In a video-first world, every leader is a Q: Why must leaders master presenting now? A: Everyone carries a camera, and rivals publish nonstop. Hiding means your brand fades while theirs compounds. Speaking is now table stakes for credibility. Mini-summary: Visibility is constant; skill must match. Q: Isn’t technical competence enough? A: No. “Good enough” communication stalls influence. The market hears the difference between average and outstanding—and rewards polish. Mini-summary: Competence...

info_outline
277 From Invisible to In-Demand: Speaking Grows Your Brand show art 277 From Invisible to In-Demand: Speaking Grows Your Brand

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

 How To Use Speaking To Promote Your Personal Brand We live in a publisher’s world. If you want speaking gigs that grow your brand in Japan, stop waiting to be discovered and start creating searchable proof of expertise.  Q: Where do I start with speaking if I’m not a writer? A: List ten buyer problems you hear repeatedly. Record short answers if writing is hard; transcribe later. Clarity beats polish. Mini-summary: Begin with your clients’ questions and answer them clearly. Q: What is a flagship article and why create one? A: Stitch related posts into one...

info_outline
Hire Hunters, Not Hope: Setting Realistic Sales Expectations show art Hire Hunters, Not Hope: Setting Realistic Sales Expectations

The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan

Really Understand Your Expectations Of Your Sales Team We hire people, expect instant results, then churn the headcount when numbers lag. In Japan’s tight market, that revolving door is costly. Here’s how to realign expectations with reality. Q: Are you hiring farmers when you need hunters? A: Farmers maintain; hunters create. In Japan, farmers are more common. Ask candidates where their current clients came from. Leads, handoffs and orphan accounts signal farming; proactive prospecting and conversions signal hunting. Neither is “better”—mismatch is expensive....

info_outline
 
More Episodes

My eyes are closing.  I am struggling to stay awake.  There is something about this presentation that is not working.  I thought, it must be me.   I must be tired.  Later however I realized the problem.  I was being lulled into sleep by the monotone delivery of the presenter.   

The brand by the way is gorgeous.  This is seriously high profile, a name that everyone knows and respects.  The name alone triggers images that are all first class.  The slides and videos he presented were all quality.  These people have money and they know about marketing very high end products. 

Our speaker had all of this powerful support going for him, yet the actual presentation was sleep inducing.  Why was that?  The brand is a passion brand, but there was no passion.  The brand is a great story, but the storytelling was minimal.  The delivery was wooden.  Measured, but wooden. 

Fortunately, despite his lifeless delivery, the brand is so powerful it can survive his attempt to murder it.  But what a wasted opportunity.  It is not as if this brand doesn’t have competitors.  He is their guy in Japan, so that is his job, every time, everywhere.

It was a good audience too.  These are people who appreciate a good brand, who are influencers, who can spread the message.  No one will bother though because they were not receiving any energy from this talk. 

Brands are being recreated every single day.  When the product is consumed that is a brand defining moment.  If the brand promise is not delivered when the product or service is consumed, then the brand is that much lessened.  If this continues, then the brand will disappear, vanquished by its competitors. 

If our man in Japan had given a high energy presentation, extolling the virtues of the brand, that would have been consistent with the positioning of the brand.  If you are representing a funeral home however, that would not be appropriate.  So obviously we need to be congruent.  This brand case though would be a great platform for enthusiastic storytelling and verbal passion for the brand.  Where were the gripping stories of high drama and intrigue, as they duked it out with their competitors across the globe and over the decades?  Where were the human dimension stories of the customers who were famous and fans. 

There was little or nor energy being transmitted to the audience. When we speak we have to radiate that energy to the listeners.  We need to invigorate them.  We do this through our voice and our body language.  It is an inside out process, where the internal belief is so powerful it explodes out to the audience.  They see we are convinced, we are believers and they become believers too. 

Let’s raise our energy levels up when promoting our company in a public presentation.  Make sure our voice is using all the range of highs and lows to get full tonal variety.  No monotone delivery please. We need to punch out hard certain key words and phrases, like the crescendos in classical music.  We need our body language to be backing this up, our gestures in sync with what we are saying.  We need to lift the energy of the audience through our personal power.