79 Finding the Fuel for Great Conversations with Phil M. Jones
Release Date: 11/30/2022
Mindfulness Manufacturing
On the manufacturing floor, you don’t want your leadership and your team to be average . . .you want to be amazing! To learn more about how leaders can find the energy and inspiration to take themselves and their team to the next level of success, I’m excited to welcome my friend Dustin E. James to the Mindfulness Manufacturing podcast. Through his work with Moments Leadership, Dustin uses motivational speaking and interactive learning experiences to help organizations find greater engagement, creativity, and inspiration. In this episode, he takes stories from his past experiences and...
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Showing appreciation is a great way to connect with your team! But if you’re a leader in a busy organization, it can be difficult to find the time and discipline to show appreciation for your team. Or you might struggle to find the best ways to show appreciation, or even worry that you’re not doing enough. If this is you, don’t miss this episode on appreciation with guest Lisa Johnson. Lisa is a global human resources professional and the founder and owner of HR Know-How LLC, where she helps organizations bring consistency and humanity to their daily HR interactions. She is also the...
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“Put on your own mask before assisting others.” You’ve likely heard this phrase while listening to the safety instructions before a flight, but did you know it also applies to leadership in the manufacturing industry? In this episode of Mindfulness Manufacturing, I’m joined by Dean Heffta, a speaker and trainer with . With years of experience helping organizations overcome communication challenges and improve their impact, Dean has many stories about how leaders can analyze and improve their own behavior to overcome common communication issues on the manufacturing floor. 1:45 – “I...
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Serendipity: the occurrence and development of events by chance in a happy or beneficial way. “Getting stuck in traffic” doesn’t sound like it fits the definition of serendipity, but it does for me and this week’s guest, Noah Graff of Graff-Pinkert and the Swarfcast podcast! Noah and I connected when he caught an episode of my podcast while stuck in traffic, and it led to a great conversation about his experiences as a treasure hunter who travels around the world to find interesting pieces of manufacturing equipment, and how he uses a serendipity mindset to find new connections,...
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On the manufacturing floor, have you ever walked away from a conversation feeling like you made a conversation more complicated? Or have you asked a team member to do something multiple times, then felt frustrated when they still didn’t do it? Your words might be the problem! In this episode of the Mindfulness Manufacturing podcast, Phil M. Jones is here to help! Phil is a master of influence and persuasion, and the author of international bestseller Exactly What to Say: The Magic Words for Influence and Impact. In this podcast, Phil breaks down how leaders can change their mindsets and...
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“I want to take a vacation, but I’m worried about falling behind at work.” Have you ever heard a team member express this sentiment, or even thought about it yourself? Fear of falling behind is the number one reason why employee hesitate to take time-off . . . and this mindset is leading to retention problems, unhappy employees, and even the dreaded phenomenon of “quiet quitting.” In today’s episode, speaker and author Joe Mull joins us to talk more about the causes of quiet quitting and other dilemmas facing modern manufacturing leaders, plus delves deeper into how leaders...
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There’s a lot manufacturing leaders can learn from sharks—just ask Kenneth “Shark” Kinney! Shark is a speaker, marketing strategist, and podcast host who helps leaders use curiosity and fearless to improve their brands and drive real change, all by incorporating insights he’s learned for his passion for sharks and shark diving. In this episode, Shark talks about how manufacturing leaders can expand their brand, connect with their community, and grow their social media toolkit . . . and of course, I couldn’t resist asking him to talk a bit more about his unique shark diving hobby,...
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Becoming a leader—not just a manager or supervisor—can be a long, challenging process that requires tough conversations and changes to behavior. But in this week’s podcast, Dr. Andy Neillie is here to show that becoming a leader doesn’t have to be a daunting task. Dr. Andy is a speaker, corporate trainer, and coach with Neillie Leadership Group, as well as the author of The Golden Principle: Life and Leadership Lessons from a Rescued Dog. To help leaders find the skills and mindset they need to fully take charge of their team, he shares personal anecdotes about great—and...
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Get ready to challenge everything you thought you knew about confidence with this episode of Mindfulness Manufacturing featuring guest Tracy Hooper! Tracy is the founder of The Confidence Project, where she works with clients to improve culture, clarity, and confidence in their organization. She is also the author The Now Hello: What to Say/What to Do in the World of Work. To help manufacturing leaders improve their confidence, she came onto the podcast to share tips on everything from eye contact to the best ways to successfully kick off—and end—conversations on the floor. 1:36 –...
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As manufacturing becomes more reliant on machines, automation, and other emerging forms of technology, human leadership is more important than ever. To learn more about the best practices for leadership in a technology-driven world, I brought in “tech humanist” and technology expert Kate O’Neil. As the founder and CEO of KO Insights, Kate helps organizations create meaningful strategies for balancing human experiences and the tech-driven future. In this podcast, she shares some of her favorite tips for how manufacturing leaders can find the brightest possible futures for themselves and...
info_outlineOn the manufacturing floor, have you ever walked away from a conversation feeling like you made a conversation more complicated? Or have you asked a team member to do something multiple times, then felt frustrated when they still didn’t do it? Your words might be the problem! In this episode of the Mindfulness Manufacturing podcast, Phil M. Jones is here to help! Phil is a master of influence and persuasion, and the author of international bestseller Exactly What to Say: The Magic Words for Influence and Impact. In this podcast, Phil breaks down how leaders can change their mindsets and language to find the fuel for sparking productive conversations, plus shares some of his insights on how we can all use our words to change the world.
3:00 – Leaders are often asked questions from their team, customer base, and others. As a leader, it’s not always your job to provide an answer. Instead, what you often need to do is add an increased layer of clarity.
4:30 – “Help me understand” is a very powerful phase. Example: instead of saying “why haven’t you done this safety check?” ask “help me understand why you believe it’s important that we need to do a safety check.”
5:30 – Don’t default to “tell” mode. Be curious and think about the best ways to serve your community and solve the problem.
6:30 – Questions are usually a strong way to start productive conversations.
8:00 – In great conversations, intentionality is key. This is important in all industries and even relationships outside work, like with your partner or children.
9:30 – Conversations should be fueled from a position of curiosity.
10:00 – If you don’t understanding someone’s context, your content is not going to get through to them. Take time to earn someone else’s context before you add more noise!
10:30 – To find someone’s context, try questions like “when was the last time . . .” or “how do you think it made us feel?”
11:11 – If you’ve told someone to do something multiple times and they’re still not getting it, the problem might actually be YOU and your communication
12:30 – Don’t focus on what you need to say. Ask yourself what the other person needs to hear to understand what you’re saying.
13:03 – “I’m guessing you haven’t got around to it . . .” is another impactful conversations starter that sets you up for productive dialogue and finding solutions.
13:30 – Let others “own” the solution.
13:37 – You don’t want an answer—you want things to get done!
16:45 – Even if you think you’re able to think quickly, time some extra time to think about what you need instead of just blurting out the first thoughts that come to mind
19:05 – People do things for their own reasons, not for yours
19:45 – Questions start conversations, conversations become relationships, relationships create opportunities, and from new opportunities you can drive new actions
22:45 – When you need to get someone’s attention, assume everyone is always busy and be dirct and intentional with your request
26:15 – Using the right words is important when communications by email, too. Don’t put too many questions into one email and be sure you give the other person something to respond to.
Connect with Phil M. Jones:
Find additional resources at ExactlyWhatToSay.com