EP 280 Legacy in Action – The Kenyatta Computers Story
MSP Unplugged
In this episode of MSP Unplugged, we sit down with Nahjee Maybin, CEO of Kenyatta Computer Services, a Denver-based MSP. Nahjee shares how he’s building on the legacy his father began—transforming Kenyatta Computers from a family vision into a thriving IT services company. It’s a powerful story of growth, purpose, and honoring the past while embracing the future of managed services. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick...
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EP 279 Navigating Information with OpenText
MSP Unplugged
In this episode of MSP Unplugged, we’re joined by Mike DePalma, VP of Business Development at OpenText. OpenText is a global leader in information management software, helping organizations—especially MSPs—securely capture, store, manage, and unlock actionable insights from enterprise data. Mike walks us through how OpenText is empowering MSPs to leverage cloud, AI, cybersecurity, and automation tools—enabling them to deliver stronger compliance, smarter workflows, and deeper customer trust in an evolving IT landscape. Full Video Podcast Link: ...
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EP 278 Live from Pax8 Beyond with Rob Rae
MSP Unplugged
What would a visit to Pax8 Beyond be without a conversation with the legendary Rob Rae? In this episode, Rob joins us to discuss the latest developments at Pax8 and trends shaping the IT services industry. We also dive into why this is the final Pax8 Beyond event in Denver. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from Rob Rae from
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EP 277 Elevating MSPs with 5G: The Rythmz Advantage
MSP Unplugged
In this live episode of MSP Unplugged, recorded at PAX8 Beyond, we sit down with Leonard Dimiceli, VP of Channel at . Rythmz is opening up new opportunities for MSPs in the 5G space, helping providers deliver enhanced connectivity and better customer experiences in challenging environments. Leonard shares how their forward-thinking approach is empowering MSPs to expand their offerings and meet client demands in ways traditional solutions can't. Full Video Podcast Link: --------------------------------------------------- Connect with us!...
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EP 276 Checking in with Checkpoint – Live from PAX8 Beyond
MSP Unplugged
In this on-site episode of MSP Unplugged, we’re live from PAX8 Beyond with special guest Dave Meister, Global Channel Leader at Check Point Software Technologies. We sit down with Dave to talk about the evolving cybersecurity landscape, how Check Point is enabling MSPs to stay ahead of modern threats, and what’s coming next in partner enablement, AI, and threat prevention. It’s a candid, high-value conversation from the expo floor — packed with insight for today’s security-focused MSPs. Full Video Podcast Link: ...
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EP 275 Live from TechCon Unplugged – Chicago Road Show!
MSP Unplugged
In this special live episode of MSP Unplugged, recorded at the TechCon Unplugged Road Show in Chicago, we shift the focus from problems to solutions. Following our March session in New Jersey where we asked, "What keeps you up at night?", this time we’re talking about what we’re doing to sleep at night. We dig into the strategies, changes, tools, and mindset shifts we’re implementing to keep operations running smoothly, protect our clients, and take some of the pressure off as MSPs. From automation to smarter client management — this is about...
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EP 274 Here Comes MSPOGs
MSP Unplugged
Live from Pax8 Beyond 25 in Denver, CO! In this special on-the-road episode, Rick Smith and Corey Kirkendoll sit down with Juan Fernandez and Paco Lebron to talk about their bold new venture: MSPOgs — a platform built by MSPs for MSPs. We unpack the origin story of MSPOgs, why the MSP community needs a new kind of leadership, and how this initiative aims to foster collaboration, mentorship, and real peer support. Paco steps away from the co-host mic to share his personal passion behind the mission, alongside Juan's...
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EP 273 What's in your Tool Bag? Choosing the Right Stack for Your MSP
MSP Unplugged
In this week’s episode of MSP Unplugged, we open up the digital tool bag—not to list brands or promote platforms, but to talk strategy. Whether you’re building your MSP from scratch or re-evaluating your tech stack, this conversation is about making smarter, more sustainable choices. We dive into the mindset behind tool selection: 🧠 What questions you should be asking 🧰 How to build a flexible, future-ready stack 📉 What happens when you over-tool or under-tool ⚙️ Why integration and workflow should lead the conversation If you’re serious about efficiency, profitability,...
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EP 272 Vendor Loyalty: Embracing Innovation and Excellence with Our New Partner
MSP Unplugged
Breaking up with a vendor is only the beginning. In this week’s MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust. We won’t name names, but we will tell you the exact framework we used to: Evaluate vendors the right way Offboard with professionalism Onboard with confidence Set expectations for support, communication, and service from day one If you’re an MSP thinking about switching tools or vendors, this is your playbook...
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EP 271 Microsoft 365 Essentials for MSPs: Tools, Tips, and Best Practices
MSP Unplugged
In this episode of MSP Unplugged, we break down how we use Microsoft 365 to run a lean, secure, and efficient MSP. From managing clients and automating workflows to enhancing security and collaboration, we share our favorite tools, real-world tips, and proven best practices. Whether you’re just adopting Microsoft 365 or want to take your usage to the next level, this episode is packed with value. 🔧 Tools we use 🔐 Security strategies 📊 Productivity hacks 🧠 Lessons from the field 👉...
info_outlineIn this episode, we break down the concept of the Burden Rate—what it is, how to calculate it, and why it’s essential for your MSP business. Learn how to use this crucial metric to optimize your pricing strategy, ensure profitability, and make smarter financial decisions. Don’t miss these actionable insights to take your business to the next level!
Full Video Podcast Link: https://youtu.be/yhXm_QR7sqA
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Connect with us!
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MSP Unplugged
Paco Lebron from ProdigyTeks
Email: [email protected]
Rick Smith from Renactus Technology
Email: [email protected]
Corey L Kirkendoll from 5K Technical Services