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Frictionless Referrals: Introducing Referral Flow and the New Find a Ninja

Ninja Selling Podcast

Release Date: 06/23/2025

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Ninja Selling Podcast

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Welcome back to the Ninja Selling Podcast! Today, Rob Nelson sits down with Joseph Chiavatti – Ninja, brokerage owner, and tech entrepreneur – to discuss a common challenge in the real estate industry: the friction involved in sending and receiving referrals. Joseph Chiavatti shares his personal experience of struggling to connect with qualified Ninja agents for outbound referrals, a frustration that led him to develop a groundbreaking solution.

This episode unveils Referral Flow, a new platform designed to streamline the entire referral process for all real estate agents, and its integrated component, the new Find a Ninja tool. Discover how Referral Flow addresses the pain points of finding, vetting, and managing referral partners. Learn about the "Confidence Score" that ranks agents based on experience, production, and platform activity, and how the platform facilitates seamless referral agreements and milestone tracking.

For Ninjas, this is especially exciting! Joseph Chiavatti explains how FindaNinja.com now leverages the power of Referral Flow, offering Ninja Installation graduates and active coaching clients a complimentary premium subscription. This enhanced tool allows Ninjas to easily connect with like-minded professionals who understand and practice the Ninja Selling system. Learn how to claim your account, update your profile, and start building a robust, reliable referral network.

Join the community of 16,000+ Ninjas on the Ninja Selling Podcast Facebook Group for more valuable insights, collaboration, and networking opportunities! Leave a voicemail at 208-MY-NINJA if you’d like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you’d like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches.

Episode Highlights:

  • Introducing Joseph Chiavatti: Ninja, Brokerage Owner, and Tech Entrepreneur

  • The Problem: Friction and Frustration in the Real Estate Referral Process

  • Joseph Chiavatti's "Aha!" Moment: The Need for a Better Way to Connect Agents

  • Introducing Referral Flow: A Platform for All Agents

  • Key Features: Confidence Score, Verified Sales Data, Peer Reviews

  • Streamlining the Process: Automated Referral Agreements and Milestone Tracking

  • The New Find a Ninja: Powered by Referral Flow for Enhanced Ninja-to-Ninja Connections

  • Complimentary Premium Access for Ninja Installation Graduates and Coaching Clients

  • How to Claim Your Account and Get Started on FindaNinja.com

  • The Vision for Referral Flow: Removing Friction and Adding Value for the Entire Industry

  • The Importance of Building Your Professional Referral Network

 

Key Takeaways:

  • "I want my clients to have great representation and have a great experience."

  • "For the modern real estate agent, it's worthy of consideration to build not just your client relationship, but your professional relationships so that you can make referrals a part of your business model."

  • "When you pick up the phone, [you want to] get the same vibe from them that I give to my clients. Because not only is my reputation on the line... but also I have a referral fee on the line as well."

  • "Find a Ninja just didn't have the capability to help with [managing the referral process]."

  • "[Referral Flow has a] professional database of verified people that they actually get a positive benefit from going in and keeping information up to date."

  • "[Referral Flow has a] dashboard experience, and then being able to track all the referrals that you have coming in and out of your business as well."

  • "Referral Flow is completely agnostic to brokerage. It's completely agnostic to referral networks. So we welcome all agents."

  • "Ninja Selling owns now findaninja.com and findaninja.com gives you a, within our platform, gives you a specific experience that ninjas will be familiar with."

  • "Anybody who has been through a Ninja installation, we already have your account ready for you. You just have to come and claim it."

  • "Don't neglect referrals in your business. Have conversations with your clients that you have an amazing network of people that you can connect them with..."

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