EP 126: Virtual Receptionists and Digital Customer Service with Rita Zamora and Rebecca Herring
Nobody Told Me That! A Dental Podcast with Teresa Duncan
Release Date: 06/05/2024
EP 151 Dentists Are Burning Out FAST and Here's How to Stop It!
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: Are you a dentist feeling overwhelmed, burned out, or just stuck in survival mode? What if the real issue isn’t your clinical skills, but how you’re managing your time, your stress, and your practice? Mark Davis built and ran 16 dental practices over the course of his career — and now he’s sharing what most dentists never figure out until it’s too late. The pressure to stay on schedule, the chaos of last-minute emergencies, the constant tension with staff… it’s not just part of the job. It’s a signal that something’s...
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EP 150 She Turned $40/mo Side Hustle into a 7-Figure Dental Business!
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: She started charging just $40 a month—now she runs a business that hit 7 figures. In this episode, Amanda DeMoura shares how her small side hustle evolved into a thriving dental business, what it really took behind the scenes, and the unexpected turns that shaped her success. In this episode, we talk about her journey from the ground up, navigating remote work and entrepreneurship, and what happens when growth forces you to make big, uncomfortable decisions. If you're in the dental industry, healthcare admin, or just curious...
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EP 149 Dr. Greg Wu Defies Medical Odds and Grows As A Leader
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: A stroke stole his manual skills—could it end his career? In this episode, Dr. Gregory Wu opens up about the life-altering moment a stroke derailed his clinical career and how it made him a better businessman and leader. At the peak of his practice, Greg faced a sudden medical crisis that left him unable to perform dentistry—a devastating blow to any clinician. He shares what it felt like to lose not just motor function, but his professional identity. They dive into the emotional impact, the grieving process, and the harsh...
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EP 148 What To Do When Tragedy Strikes A Dental Practice
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: What actually happens when an unexpected loss or injury shatters the routine of your practice? It’s a question no one wants to ask—until it’s too late. I would like to walk you through the uncertainty that can unfold in a dental practice when the unexpected happens to the doctor at the center of it all. My hope is that you are prepared - nobody told me that, remember? The sudden loss of a dentist—especially in a solo or small practice—is not just a tragedy. It’s a disruption that ripples through patients, staff, finances,...
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EP 147 Why Most Dentists Are Losing Money on PPOs… And How to Stop It!
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: Are you a dentist or manager in a seemingly endless struggle to stay profitable on PPO plans? You're definitely not alone. One of my first trusted resources in dentistry was Unlock the PPO’s Sandi Hudson and Lisa Weber. Sandi joined me for a truly nerdy but very informative chat about networks and negotiations. We talked about the hidden challenges within shared network agreements and how she avoids “over-networking” and helps us understand opt-out procedures. 👇🏻 Connect with Sandi Hudson Website: Facebook: ...
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EP 146 Key Tips You Absolutely Need Before Outsourcing Your Dental Billing!
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Outsourcing your dental billing can either clean up your RCM or leave you picking up the pieces. Before you trust someone with your cash flow, make sure you know exactly what to ask and what to look for in a biller. In this episode, Julia Nevo shares hard-won lessons from working in the world of dentistry and dental billing. We cover what makes a great dental biller truly valuable, and why outsourcing without a solid vetting process can backfire. You’ll learn how to filter for the...
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EP 145 DENTAL INSURANCE and MEDICARE ADVANTAGE Secrets You Need to Know!
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Missing these insurance secrets could cost your dental practice - are you prepared? From navigating insurance portals and password overload to the shift toward Electronic Funds Transfers (EFTs), the demands on dental teams are growing. Colleen Huff shares insights on handling leased networks, making informed choices about dental insurance, and avoiding the pitfalls that catch many offices off guard. We also dive into Medicare Advantage Plans—how they’re changing, why...
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EP 144 Dental Billing & Outsourcing with Michelle Repash
Nobody Told Me That! A Dental Podcast with Teresa Duncan
"More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter || " Dental billing companies can spot embezzlement and cash flow issues faster than your in-house team! Dental billing expert Michelle Repash shares how she uncovered employee theft by noticing deleted insurance checks - a discovery that led to jail time for a trusted, long-term staff member. With 35 years of dental experience, Repash explains why traditional in-house billing is becoming so difficult due to increasing insurance complexities and team burnout. She reveals...
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EP 143 Medical Billing for Dental Procedures: Your Newest RCM Tool
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: Leslie Icenogle, CPC, a leading medical-dental billing expert, shared her strategies to maximize your dental revenue through proper medical coding. From documenting procedures correctly to navigating Medicare's maze, she breaks it down for me. She also shared how a chance encounter at a post office led to significant patient benefits - it’s a great story! It demonstrates how proper medical billing can dramatically impact patients. Most importantly, she revealed why many dental offices are leaving money on the table by not exploring...
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EP 142 How Erika Pusillo Built A Dream Career As A Dental Manager
Nobody Told Me That! A Dental Podcast with Teresa Duncan
Ever wonder what happens when a sterilization tech becomes a practice optimizer for a 50-person dental office? I sat down with someone who lived that exact journey, and her insights might surprise you. Meet Erika Pusillo, who shares her transformation from handling sterilization duties to optimizing one of Florida's leading dental practices. Our conversation touched on the challenges and triumphs of managing a large dental team, including the delicate balance of associate relationships and the art of keeping talented team members engaged. Erika opens up about her own moments of doubt,...
info_outlineDon't forget to check out the video episode on YouTube!
In this episode of "Nobody Told Me That!" we explore how modern solutions like virtual assistants are transforming dental practices. Joined by industry experts Rita Zamora and Rebecca Herring, expect thought-provoking insights on the rise of virtual front desk teams and how they're revolutionizing patient interactions. From chatbots charming Gen Z to full virtual admin teams, we discussed the tech-savvy solutions reshaping the dental experience. Rebecca shares her tale of triumph with off-site admin teams, boosting efficiency and patient satisfaction. And don't miss Rita’s observations from a high-end salon's virtual reception team - could it be the blueprint for your practice's next big move? Pro tip: Personalized touchpoints like follow-up calls are still king, even in a digital world. So, if you’re considering a virtual workforce, tune in to rethink and refresh your approach to exceptional dental care.
Connect with Rita Zamora: Website | Connect90
Connect with Rebecca Herring: Transformational Dental Coaching
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https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
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My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
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Visit odysseymgmt.com to check out my book, webinars and courses.
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Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
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