Mastering Efficiency & Prioritization w/ Billy Stevens: Boost Your Business Operations
Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Release Date: 05/31/2023
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info_outlineIn this episode of Service Business Mastery, Billy Stevens shares his story from losing half his staff and business on the first day to paying back his loan in just three weeks. Billy's story of prioritization and efficiency is a triumph of determination and innovation. But just when you thought he had it all figured out, a shocking twist in the form of a disruptive technology left everyone stunned and wondering: what's next for Billy and his Sera software?
Meet the Guest:
Meet Billy Stevens, a service business veteran with a wealth of experience under his belt. Billy began his journey in the industry by unexpectedly acquiring a plumbing company, eventually building it into a thriving enterprise. His keen understanding of the challenges faced by service businesses and his ability to pinpoint inefficiencies make him a valuable asset for anyone looking to streamline their operations. Billy's unique approach to prioritizing service calls and fostering customer trust has led to impressive results for his own company and countless others.
The resources mentioned in this episode are:
- Check out Sera, a software for service businesses that streamlines processes and increases efficiency.
- Prioritize important calls over board clearers to increase sales and customer satisfaction.
- Consider sending the same technician to build trust with customers and increase repeat business.
- Offer a dollar back for every minute a technician is late to incentivize timeliness and customer satisfaction.
- Become a member and receive routine service throughout the year for increased savings and convenience.
This episode is kindly sponsored by Sera (visit their website)
CompanyCam (visit their website)
UpFrog (visit their website)
Emerson (visit their website)
Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Join the Service Business Mastery Facebook group.